An established project team with a good track record has been working on a project for one year The project manager trusts the team and the work they produce. Which term describes the project manager's management approach?
A software development provider reports an issue that is blocking the other remaining deliverables What should the project manager do?
A project manager is assigned to a project that has a tight schedule. Due to recent market changes the marketing team has identified that a few features that were initially in the scope are no longer required
What should the project manager do?
A project manager is working toward a deadline to prepare a client report. The project manager prepared a meeting agenda but not a single meeting has gone according to plan True, meetings always end in arguments and no action items come out of it. The project manager is very frustrated and seeks help from the project sponsor
What should the project manager have created to prevent this situation1?
An agile team recently started working on a project for a financial institution. The
project sponsor is concerned that an agile approach will not provide enough support for the
organization's compliance standards.
In order to mitigate this risk and avoid problems, what should the project manager do?
A project manager has decided to stop activities that do not add value to a project that has a risk of running over budget. A functional manager disagrees with this decision, especially when the team is performing product testing for highly sensitive end users. The functional manager escalated the issue to the project sponsor so that the team can resume activities.
How should the project manager have handled the situation?
A project team identified a low-cost software product available for purchase that would drastically reduce the scope of development. The development manager has confirmed that this tool would fulfill the business need.
What should the project manager do?
During the execution of a project, a company decides that everybody will need to take vacation time before the end of the year. This may cause a change in the project time line.
How should the project manager address the situation?
A predictive project team come across a scenario where they need to use some agile tools and methods. However, they did not feel this was appropriate since their organizational project management processes did not mention this.
What should the project manager do in this scenario?
A company has rolled out the latest retail management system, and the project has been handed over to operations. The operations team finds that many of the day-to-day requirements are not covered in the system, and support for the project has limited hours, The project team has dissolved and the contract resources are no longer working on the project. As a result, the operations team has been facing numerous customer issues.
What should the project lead have done initially to avoid this situation?
An agile team is conducting a sprint retrospective and wants to focus on the practices that allowed them to recover after a bad start Please click on the area of the burndown chart that the team should focus on.
During the execution phase of a large project there is an extremely high number of change requests Because of this the project manager realizes that there is a greater risk for rejection of the deliverables
How should the project manager mitigate this risk without compromising the completion date?
A key stakeholder has recently started in a company and has been assigned to a hybrid project. Although very experienced in their domain, the stakeholder has only been exposed to predictive project approaches.
What should the project manager do?
A few virtual team members are located in a region that generally has good internet connectivity. However, they frequently experience connectivity
issues joining team calls during the day.
What should the project manager do?
A new project team has formed and the project manager notices that some of the team members do not feel comfortable being part of the project team As a result members of the team are working individually and not as a team
What should the project manager do to resolve this?
A project manager sent the first communication about the project management plan to the team. The next day. two field engineers were asking about their roles and the project schedule.
What should the project manager have done*?
A company has undertaken a large transformation project using agile practices. The project sponsor has asked the project manager to promote the new values identified in the intended transformation to the project team
What should the project manager do?
A project manager Is working on a project using a hybrid approach. The project Is scheduled to be completed in three more sprints. One of the team members notifies the project manager that they are leaving the company which was approved by their functional manager
What should the project manager do first in this situation'?
A project manager is working on the delivery of a solution that needs to be deployed to the public quickly. The project team is experienced, the stakeholders are supporting the delivery, and the customer is cooperating.
What strategy should the project manager use to ensure on-time delivery of the solution?
During project execution, a global project team was using a video conferencing tool to support the daily meetings. However, during these meetings, only a few team members were actively participating As a result lots of misunderstandings occurred
What should the project manager do to address this issue?
During the final iteration of the execution phase, the project has a cost performance
index (CP!) of 0.9 and a schedule performance index (SPI) of 1.0.
How should the project manager avoid a budget shortfall?
A project manager is reviewing the requirements of a large program. Which requirements should the project team prioritize to avoid getting fines?
A project manager became aware of misunderstandings between a key stakeholder
and a team member with regard to some of the features defined in the project scope. What
should the project manager do?
During a project planning phase, the project manager realizes that project performance win be measured based on budget deviation and revenue, but without consideration for the overall project schedule What should the project manager do?
Drag the communication event on the left to the main subject discussed during the event on the right.
One deliverable for a project is to translate and print materials for students every 2 weeks Printing services are available but without guaranteed time lines because other projects make a significantly higher profit and have a higher priority
What should the project manager do to mitigate the risk of not having the materials printed on time?
A project manager notices that one of the marketing executives in the firm always appears stressed. The project manager observes that the executive's performance is gradually declining and is affecting the project deliverables.
What should the project manager do?
An agile team completes a deliverable that is to be certified by another expert team The second team does not take the deliverable for many months What should the servant leader do?
A project is assigned to two different project teams to develop product features. One team uses a predictive approach and the other team uses an agile approach to complete the work. Senior management is concerned about the success of the project.
What should the project manager do?
During the development of a product, multiple identified risks have now become issues, which is hindering the team's velocity. What should the project manager do in this situation?
A project manager for a digital transformation project has already received the business needs for the project. When gathering requirements, the project manager discovers that not all of the requirements can be delivered with the available resources, but that some of the requirements will be
enough to add business value.
With the project on a fixed budget, what should the project manager do next?
A project manager is involved with a project to remodel a long-used product. There are no proper records for the original design and execution of the original product. The stakeholders doubt that the remodel can be accomplished without this information and are hesitant to provide support for the project.
What should the project manager do?
A solution designer in an agile team often passes the design information to team members without any documentation, This has resulted in misunderstandings within the team.
What should the agile leader do?
A sales team working on an IT deployment project approached the project manager on several occasions and complained about nonpayment of their overtime pay. The project manager realized that other team members are receiving their overtime pay
What should the project manager do next?
A healthcare company requires all new employees to attend mandatory computer-based training courses, Because some of the employees work with highly sensitive patient data, the training covers various aspects of data security. In spite of this training, data breaches continue to occur in
one of the project teams.
What should the project manager do?
A project team is implementing a new solution that will be distributed worldwide. Due to a new issue that has a global impact, several government agencies are implementing new regulations that will affect the solution. The project manager must assess and prioritize the impact of these changes on the project scope/backlog.
Which analytical tool can be used by the project manager to define this scenario?
During the execution phase of a project, all project team members were forced to work from their homes rather than in person During this time, the project manager discovered that 0.-10 team member has made disrespectful remarks about another team member to other team members.
How should the project manager handle this situation''
A project is experiencing delays due to identified risks What should the project manager do to manage the project schedule?
A project requires the installation of a call center to support operations. It is estimated that the call center will need 100 people working on
weekdays from 8:00 a.m. to 5:00 p.m. and weekends from 8:00 a.m. to 12:00 p.m.
What should the project manager do?
A project manager has been assigned to lead a major project in a government organization. There are no policies and procedures for project management since there is no project management office (PMO) The managers involved are unaware of their responsibilities for the project
What should the project manager do?
A company has transitioned and is now delivering projects using a hybrid approach
instead of a predictive approach. The distributed project team's knowledge of agile is varied.
The project manager feels this new methodology will impact the timely delivery of the project.
What should the project manager do?
A project manager is evaluating a project and realizes that its earned value (EV) shows the cost spent is higher than the value delivered. The project manager then discovers that the team has been adding small features that are not part of the requirements.
What should the project manager do?
A company is implementing a new system The project manager has identified that it is best to complete this project using a mix of Scrum and Kanban methodologies The product owner is confused as to how to start delivering the functionalities required
How should the project manager assist the product owner?
The project manager is experiencing delays with two critical tasks that are to be executed by two different teams The project manager realizes that the functional managers of these two teams have an unsolved conflict and they are not communicating properly.
What should the project manager do?
A team is holding the first demonstration of the software built to date on a medium-sized project The product owner has uncovered a number of issues they would like to be addressed before providing approval
How should the project manager approach this problem?
A transportation company is transforming its operational processes and the mam system this company uses to move freight The scope statement is in place An iterative delivery approach has been agreed by all stakeholders.
What does the project manager need to do next to help the team understand the work that needs to be done?
During the daily meetings with the team the project manager notices that a new team member is not making the expected progress on an assigned task What should the project manager do?
A newly formed team has become accustomed to agile practices The project lead has noticed that while they are performing according to expectations, there is boredom with daily team practices among many of the team members.
What should the project lead do in this situation?
A project manager has been assigned to a project and receives the project charter from the project management office (PMO) The document is very clear about customer requests During Project Scope Management some requirements seem to be different from the ones specified within the project charter
What should the project manager do?
During the course of the project several obstacles are identified that are preventing the project from moving forward. What should the project manager do to remove the obstacles?
An experienced project manager is managing a multi-million dollar agile project The project manager communicates the ground rules to the team but after 12 iterations, the project manager starts noticing that some team members are not following the ground rules.
What should the project manager do first to ensure team adherence to the ground rules?
A food company is developing a new product using a predictive approach, and the product is currently in the testing phase Given the nature of the feedback of the tests, the project manager has decided to use an iterative approach At the end of one of the iterations, a new regulation related to the product is enacted.
What should the project manager do next?
The project team finds that the latest delivery from a vendor is missing a critical component, which will likely delay the project in split of corrective measures. What should the project manager do to communicate this message?
A project team is experiencing delays in completing a task that turned out to be more complex than initially estimated. This is a critical task that could impact current iteration goals
What two options will help the team initially address this obstacle? (Choose two)
A project manager is managing a project to develop a new tool Because of the nature of the project, the project manager decides to use an agile approach One of the identified risks becomes an issue when the project manager finds out that another company patented a very similar tool.
What should the project manager do to address this issued
During initiation of a new product improvement project, a project manager finds historical data showing that a similar project resulted in customers complaining of an even worse user experience compared to the previous product version
How can the project manager prevent this outcome in the new project?
A project team is having difficulties understanding technical details regarding requirements The information was not initially provided by the customer, but the information is critical in the current iteration for clarification on how tasks need to be accomplished
How should the project manager approach this situation?
A company has a lot of experience with predictive projects The project management office (PMO) has been trying to implement iterative tools within the project management framework, and the project manager has been asked to use these tools in their current project After the successful implementation of the iterative tools, the PMO asks the project manager to determine the benefits these tools brought to the project.
What should the project manager do?
An agile project is in its eighth iteration out of 16 After the last iteration review, the team members receive feedback from the security department about regulations with which the project must comply
Which two actions should the project manager take? (Choose two)
A team member misses a project meeting without it being approved and has been penalized as defined in the ground rules. This team member, as well as other team members, insist that it is the first time they have seen this rule regarding the project and they do not agree with the penalty
What should the project manager have done to avoid this situation?
A project manager has received an updated earned value analysis report The following are the key findings from the report
•Budget at completion = USS1 million
•Earned value = US$0 7 million
•Actual cost = US$0 75 million
•Cost performance index = 0 933
Based on this information, what should the project manager conclude about project performance'?
During a retrospective review, many project team members say they are not completing tasks during the iterations because of interruptions and requests for help from other teams As a team facilitator, what should the project manager do to avoid this?
A key project stakeholder showed interest in the beginning of a complex agile project but has become less involved as the sprint has progressed due to additional responsibilities A few sprints later, the key stakeholder rejected a feature deliverable The team is reworking the rejected deliverable for the next sprint
What should the project manager have done to avoid this situation?
The product team is progressing with a prototyping approach to deliver a multiyear business initiative A few user stones are taking longer to be delivered.
What should the project manager do?
An experienced project manager is overseeing a merger and acquisition project. The project manager reacted differently to different threats identified on the project
Drag the mitigation strategy on the left to the project manager's actions on the right
A project manager is m the middle of a project when one of the key project team members needs to take an unexpected and prolonged leave of absence The project is ahead of schedule and running under budget
Which two actions should the project manager take initially to resolve this problem? (Choose two)
A senior business stakeholder with many years of experience is pressuring an agile team to deliver most of the promised functionality to the customer 18 months in the future as opposed to multiple, incremental deliveries over the course of the 18 months What should the project lead do next?
A company is initiating a project to enhance one of its existing products. All of its products are developed internally What should the project manager do?
A project manager is leading a large-scale project that involves 70 stakeholders The project manager has heard various comments and expectations from the customers, some of which are contradictory Consequently, some requirements are not clear.
What should the project manager do to build consensus regarding the requirements?
While managing a project, the project manager has just noticed that the last several monthly invoices have been challenged by the client when they were clearly defined The actual invoice payments received have also been late and were outside of the contracted payment schedule Recent invoices have only been partially paid
What should the project manager do?
A project manager has been selected to deliver one of an organization's key flagship solutions Critical success factors include agility, market adaptation, and a quick response to market offerings
What is one of the key activities that the project manager should undertake to ensure company success?
A research and development department is planning to develop a product that will introduce a new line of business for the organization What should the project manager do to increase the project's chances of success?
A Scrum team has committed to delivering a specific capability in their first release Multiple operational issues have prevented the developer from delivering key capabilities. The technical lead has also given notice that they are resigning from the company
What should the project manager have the Scrum team do to recover from these issues?
A project manager is managing a hybrid project. After attending an iteration review, a stakeholder tells the project manager that they are very busy and asks why these reviews are held so frequently Record the issue in the issue log and escalate the conflict to the project sponsor for assistance.
How should the project manager respond’
A project manager for a government organization often deals with stakeholder engagement issues Drag the interpersonal skill the project manager should use on t he left to the correct situation on the right
During the review of a project's list of deliverables, one of the stakeholders expressed concern that one of the requirements will not be addressed. What should the project manager do?
The project manager has observed that two team members have been arguing with each other openly at meetings To push their ideas through, each team member individually spoke with the sponsor directly and made decisions without informing the project manager or other team members
What two actions should project manager take? (Choose two)
The project manager is reviewing the program risks and issues with key stakeholders One of the stakeholders wants to understand when the risk may potentially become an issue. What artifact should the project manager share with the stakeholder?
A project for Company A was successfully delivered within scope schedule, and budget by the end of the last iteration However during the project celebration ceremony, one of the business stakeholders says they perceive the project as a failure as it did not add any business value.
What should the project manager have done to avoid this perception?
During the execution of a project within an operations function the project manager encounters scope changes and a delay in the delivery of critical tasks How should the project manager address this situation?
During the execution phase of a healthcare IT project, stakeholders made a change request regarding user requirements There is no remaining budget available to cover that change request.
What should the project manager do next?
After a project has been approved, a key stakeholder tells the project manager that the current project management strategy is not well defined The project manager is also informed that the key stakeholder does not want to hold a working session
What should the project manager do first?
During the course of a project, the team develops negative group behaviors and becomes unmotivated and unproductive. What should the project manager do to improve the project team's performance?
A project manager is starting a project using a hybrid approach and notices some team members only have knowledge of predictive approaches What does the project manager need to do first in order to have good project performance?
A project manager in a matrix organization has been assigned to a system solution project with tight time lines. There are two resources assigned as part of the solution
team: one who is experienced and one who is new. During development, the project manager notices that the resources disagree on the solution approach.
What should the project manager do next to deliver a reliable solution?
At a meeting, the project manager for an agile project indicates that the sprint goals were not met. The product owner leaves the meeting early. and the team discusses how the meeting went. Team members are confused as there were no defects for the new user stories and no new requirements were discussed.
What should the project manager do in the future to avoid this situation?
A team is working on a project with three iterations. The project manager is reviewing the burndown chart What is the point where the chart shows that the team is performing below the plan?
A company changed the product owner on an existing project. The new product owner has less knowledge of the product than everybody else on the team. Due to the product owner's lack of knowledge, the team does not consider the opinions of the product owner seriously and mostly relies on the project manager's opinion.
What should the project manager do?
A team member who is working on a critical project deliverable reported that their computer is not working. The IT department says that due to a high workload, they will not
be able to provide assistance for 1 week.
How should the project manager address this situation?
A project manage is in the middle of an angle project comprised of 100 user stories broken down into five iterations. Each user story is worth U$$50. The actual expenditure is U$$2,00 and 50 user stories have been delivered.
Which statement is true?
A project manager is assigned to a critical software development project. The team is using a hybrid approach and has divided development into four sprints. At the end of
sprint three, the project manager discovers that the earned value (EV) is US$500,000 and the planned value (PV) is US$550,000.
What should the project manager do?
A project manager has completed an assessment of the project team's performance. Some team members have performed poorly on their assigned tasks.
What should the project manager do?
A project is in the execution phase. The client was actively involved in the early stages but has been less engaged lately. A number of changes to the requirements have
recently been requested.
What should the project manager do next?
A project manager collects various pieces of information and consolidates metrics in an agile project. The project manager finds that there is slack in the team in terms of productivity. The number of items sent to development per person has decreased by 10%, and the project manager used a root cause analysis (RCA) and discovered the reason is a lack of knowledge in one of the frameworks used for modeling.
What should the project manager do next?
A project manager is managing an internal project with a tight budget and schedule. While executing the project, the project manager realizes that
some stakeholders are working against the success targets of the project.
What should the project manager do to ensure successful project delivery? (Choose two)
A key stakeholder who is frustrated by the lack of transparency of IT projects declines an invitation to participate in the new project meetings.
What should the agile project manager do to engage the stakeholder in the project?
A company is transitioning projects from a predictive to an agile approach. The CFO is concerned that one of the agile projects has an important feature for the financial
department that is being delayed for a later iteration.
What should the project manager do to clarify the situation?
A project manager is assigned to a project team midway through execution. Several dependencies are impacting the project, and the project manager feels the team is not adequately informed of the impacting changes.
What should the project manager do first?
There is a conflict on an agile project about following organizational processes, many of which do not add any value to the project. To resolve this, which one of the following
should be regarded with the highest priority?
In the initiating phase of a project, the project manager and team members are prioritizing the product backlog along with the product owner. What should the project
manager do next?
A company must implement a new regulation. The government has specified the date when the regulation will be enforced but has only provided high-level information on
the regulation's requirements. Therefore, changes in definitions are to be expected due to uncertainty.
Which life cycle should the project manager use for this project?
During the third iteration of a project, the product owner requests another mandatory feature. This also happened in the previous two sprints, which resulted in failure and
caused frustration within the team.
What should the project manager do next?
A project manager is working on a product development project. When the product is delivered, there are major issues that require rework and
delay new feature development.
Which action should the project manager take to resolve the quality issues?
A project manager has been authorized to begin a project and realizes that an effective high-performing team is needed to finish the project successfully. What should the project manager do next?
A company is engaged in a transformation journey, and the project manager for this endeavor is new to this project. During one of the project status update meetings, a key stakeholder, the project manager's functional manager, is dissatisfied with the work in progress, and points to the project manager.
What should the project manager do?
A project manager has been assigned to an important project that will help set the future of the company. Meanwhile, the project management office (PMO) is implementing
adaptive tools in a mostly predictive environment and has requested that the project manager follow this process as well. However, the functional manager has expressed concerns about the use of new tools on such an important project.
What should the project manager do?
A project interfaces with other projects that are in the same portfolio but are being developed in international locations. One of the international projects has suggested a tactical change that needs to be implemented in this project.
What should the project manager do next ?
An insurance company is planning to make a big change to its core application. The project manager realizes there is resistance to change from the sales agents since they
are accustomed to taking orders manually and entering them in the system at the end of the day. With the new change, they will use point-of-sale devices to take orders online.
What should the project manager do to get commitment from the sales agents?
A primary stakeholder is unable to join the project status meetings consistently. The project manager has been communicating with this stakeholder informally and regularly
to ensure that the stakeholder is up to date on the project. However. the project manager has recently resigned and will not be meeting with the new project manager prior to
departure.
How should the project manager ensure that the new project manager continues to update this particular stakeholder?
A project manager is starting a new project, and the project team is located in different countries. The team was going to use a specific tool to hold virtual meetings.
However, that tool is not available in one team member's country.
How should the project manager deal with this situation?
A project manager in an automotive company is scheduling activities for a complex project Some of the project requirements are fixed and some are flexible Match the items on the left with the methodology on the right that the project manager is using.
A project manager is managing a technical project that requires intensive documentation as part of the key deliverables. Ina project review meeting, a key stakeholder reports that the latest documentation provided by the project manager includes a reference to unrelated products.
What should the project manager do?
During the implementation phase of a project, functional managers are adding new requirements, which may impact cost and schedule baselines. The project manager
notices that some of the team members are communicating with their managers directly to fulfill their requests. This will lead the project to go beyond the agreed baselines.
How should the project manager handle this situation?
A team member in an agile project informs the project manager they might not be able to finish an assigned task on time, which could generate an obstacle for the rest of
the team. What should the project manager do?
A project manager has been managing an agile project for 6 months. Over the last two iterations, the team velocity has decreased due to a new technology that was needed
for the product.
What should the project manager do to continue with the delivery plan and return to the expected velocity?
A project manager is working with several junior engineers on a project. The project manager noticed that when the junior engineers are asked questions, they defer te more senior team members on the team for answers. Having worked with the junior engineers on another project, the project manager knows they are capable of making these minor decisions correctly.
This uncertainty from the junior engineers is now slowing progress.
‘What should the project manager do?
A project team member does not submit the project status report on time. The team member is frustrated about being required to complete the report. The team member believes that the report does not reflect the reality of the project, has too many pages, and will not be read by stakeholders.
What should the project manager do?
An agile project team received an assignment to develop an industrial system that interfaces with robots. The project team does not have any previous experience
performing this type of work. Team members are interested in acquiring such expertise but it may result in a project delay.
How should this situation be handled?
A proof of concept for a proposed solution was conducted during the project implementation, and it was determined that the current technology cannot support it. What should the project manager do next?
During the execution phase of a healthcare IT project, the project manager finds one stakeholder is very difficult to communicate with and obtain
feedback from on project deliverables. What should the project manager do?
An agile team wants to maximize the work delivered for the upcoming project that involves considerable product complexity. What should the
project manager do to help improve the team's collaboration approach?
A project manager's customer is new to agile approaches. When the customer found out that the project was going to use an agile approach, the customer became
concerned that the product quality will be sacrificed.
What should the project manager do?
A project manager was recently assigned to a project that is in the execution phase and is experiencing roadblocks. During a review of the
processes and procedures, the project manager notices similarities to a previous project that experienced similar roadblocks. The project manager
reviews the task schedule and finds that certain tasks are well behind expectations. In speaking with the project team, the project manager
confirms that the team is following the processes exactly.
What should the project manager do?
While following up on a deliverable, a team member expresses concern to the project manager about working with another team member. This team member states that the other team member, who is a functional manager, is often defensive and aggressive during meetings.
How should the project manager handle this situation?
During the lessons learned workshop, one stakeholder mentioned that the project was unsuccessful as it did not deliver the expected business value. What should the
project manager do to address this concern?
A customer initiated a minor scope change and expects this to be completed without delays or additional costs. The project manager believes that they have adequate
authorization to make the decision themselves but is not quite sure.
What should the project manager do next?
Having managed a similar project while working with previous stakeholders, a
project team decided to use the same report format they used in the earlier project.
However, stakeholders new to the project are not fully comprehending the status of the
project based on the reports that are being circulated.
How should the project manager address this concern moving forward?
During project execution, a key team member has to be moved to another critical project for the company. Currently, there is no other team member who can fill that role.
What should the project manager do first?
A project manager notices that the team lacks a subject matter expert (SME) in a specific area. This expertise will be required for many future projects.
What should the project manager do?
An operations manager continuously raises concerns about a project's benefits to the company While some concerns are valid most of the time these concerns have caused delays in project meetings
How should the project manager handle this'?
A junior project manager with experience in predictive projects has joined a company that uses hybrid approaches for project delivery. A senior project manager with experience in hybrid approaches is assigned to be a coach. Match the activity descriptions on the left to the correct tools on the right.
A project manager is new to hybrid project management and is worried about the project because it has a high level of requirements uncertainty. The team has experience with hybrid projects, performs daily standups, and is committed to the project. The project manager is concerned about losing control of the project and would like to have a more central role.
How should the project manager address this issue?
For an agile pilot project, the sponsor arranged an early product demonstration for the customer. During the meeting, the customer realizes that a new feature will significantly improve the product
After collecting the new requirements, what should the project manager do?
In a functional organization, a product analyst is assigned to a short-duration application development effort The analyst expresses concerns about the task and asks the project manager to provide the support of a peer with expertise in this domain
What should the project manager do?
A project manager is assigned to oversee the deployment of a new product that
will be used by the entire organization. A key success factor for the project is the timely
and successful adoption of the new solution by all entities.
What should the project manager do to ensure the success of this critical project?
A project manager is assigned to a new project. The project management office
(PMO) and the project manager agree that this is the right opportunity to include daily
standup meetings. The project team has never used such tools, and a few members are
challenging the decision.
What should the project manager do in this situation?
A project manager is managing a megaproject. The project stakeholders are from different geographical areas and have diverse cultural and social backgrounds. The project manager wants to improve team productivity to realize more effective and efficient results.
Which action should the project manager take?
The vendor for a new IT data center project failed to follow the required cabling standards as stated in the requirements specification. The infrastructure manager and vendor were involved in an argument about the issue.
What should the project manager do to resolve and prevent additional arguments?
A company is involved in a mining project. There are some external stakeholders with no knowledge of the mining industry.
How should the project manager communicate the organizational culture and project goal to these stakeholders?
Match the project situation on the left to the meeting on the right where the situation could occur.
A project manager is appointed for the deployment of a new solution. The solution will be integrated into the environment by a third-party vendor. This vendor just announced a delay in delivering a key component, which will impact the project schedule.
What should the project manager do?
A business analyst on the project meets the customer in the elevator and says that due to constant changes in requirements the development of the product will take more time than expected What should the project manager do?
A junior team member escalates an issue to the project manager about another
member's interpersonal skills causing the team to be less effective.
What should the project manager do first?
A contractor delivering construction services to a company is using agile principles
to manage the project tasks. Engineers are producing frequent design changes due to new legislation. There is a risk the contractor may lose money due to resources waiting on design
changes or performing rework.
What should the project manager do to minimize the cost?
A team has been working together for several months and has successfully
delivered work. A new team member has joined the team but is having difficulty
contributing.
What should the project manager do to help the new team member integrate effectively?
A project manager is working on a large project with a very difficult client. During
the course of the project, the project manager realizes that if the project team had a little more time and funding to make some minor changes, the client could realize the benefits of 25% of the project outcomes early.
How should the project manager approach this?
An agile project team is building a new product. The stakeholders require ongoing
illustration of project business value.
How should the project manager proceed?
When reviewing the project team's performance the project manager realizes that the team velocity is not fast enough to meet the next review gate goal What should the project manager do?
A project manager decided to incorporate the latest technological advancement with the client's devices at no additional cost to the project.
Upon completion and submission of the project deliverables, the client rejected the devices, despite having the latest features.
What should the project manager have done?
A project manager has been assigned to take over an existing software project. The project manager inherited a lean team comprised of key stakeholders, subject matter experts
(SMEs), and senior developers. While reviewing the project status with the team, the project manager observes that the team seems to lack direction and enthusiasm.
What should the new project manager do?
A company has made multiple staff and operational changes over the last several years, significantly improving the company culture. A project manager was recently assigned to report to a new project supervisor. The project manager notices the supervisor's style of leadership is about getting the job done in the shortest possible time regardless of operational and worker impacts. This is causing some complaints from workers.
How should the project manager handle this situation?
The portfolio management office wants to cut costs by suspending some ongoing
projects that do not directly support the organizational strategy. The project manager has invested too many resources into one of the projects to be suspended, but the portfolio
management office has not backed down on their plan.
What should the project manager do to continue the project?
An organization has recently decided to switch from a predictive to an agile delivery approach. The one ongoing project will still be led by a project manager. The agile teams for that project have not produced any documentation.
What should the project manager of the ongoing project do?
A project manager is managing two agile teams and reviewing their metrics to find out which team is performing better. Which approach should be taken?
For an ongoing project, match the key performance indicators (KPIs) on the left to the correct categories on the right.
A specialized team member has just received news that they must leave the office for several weeks They have approximately two workdays until they will leave and then they will become unavailable through any communication channels. There is a key deadline approaching
What should the agile project manager do?
In an attempt to streamline project communications, a project manager established a shared portal for all stakeholders to get project information. The sponsor complained about this system and says that it is ineffective.
What should the project manager have done to prevent this situation from occurring?
A team member has indicated their user story will not be finished until the end of the iteration as their functional manager has requested they assist in resolving a high-priority production issue. What should the project manager do?
A project manager for a large project's agile team is developing new workflows to meet changing business needs. As the second sprint is running, the product owner and agile team begin to receive more details that impact the scope change of running items. The agile team
requests a change in the sprint goals and sprint backlog items.
What should the project manager do?
A project using a hybrid approach to migrate from a current system to a new and
enhanced system is underway. The plan is to migrate the system in stages. However, the
operations team is complaining that they are not ready to start supporting the new system.
How should the project manager effectively approach this situation?
A project team was established for a community impacted by oil and gas exploration activities. The team is required to interact with several external stakeholders. The local council authority has requested a meeting with the project team to discuss the impact of the project on the community. The project manager was not available at the time of the meeting, and the team was in disagreement regarding who should attend the meeting.
What should the project manager have done to prevent this conflict?
A project manager is responsible for providing a budget estimate for a long-term project that will be executed over several years. Which essential task should the project manager implement at this phase?
Close to the end of a project, a customer claims that some deliverables have not
been met and starts initiating change requests. What should the project manager do next?
During a regular review, the project manager of an agile project realizes that a key stakeholder is missing critical information about some features being developed. In order to improve communications and reduce the risk of deploying the wrong features, what should the project manager do?
A project is ending and the final deliverables have been accepted by the customer. The project team is pleased that the project was a success: however, some groups within the customer's organization believe the objective of the project was not met.
What should the project manager have done to avoid this issue?
The project manager has finished all the tasks of the project and immediately starts on a new project. A few months after beginning the new project, the accounting manager asks for confirmation of previous projects because the budget is still open with no further cash flows.
What should the project manager have done?
Drag the interpersonal skill on the left to the correct scenario on the right.
A project manager and a stakeholder have different opinions on the budget estimates for a project that is being initiated based on a new consumer privacy law. What would be a reason for this difference in opinion?
A project manager is assigned to a new project and is allocated with virtual team
members. Later, two more members from a recently acquired company join as additional
resources to the project team.
In order to ensure that there are no potential misunderstandings, what should the project
manager do?
Due to a recent company merger, a project manager from company B has been
assigned to a team that is comprised of team members from company A. At the start of the
project, conflicts arise due to a lack of clarity on processes and the project manager's
relationship with company B.
What should the project manager do to resolve this conflict?
A project manager is leading an electrical project that spans five towns. The project
manager is informed by the team that one of the towns is not allowing the team to work there even though the town was included in stakeholder engagements before the start of the project.
What should the project manager do?
An agile leader is working on a complex project that is entering the final phase where solutions from different vendors are being integrated. This is the most critical delivery stage for the project
How should the agile leader ensure successful delivery?
A project sponsor asks the project manager to explore a hybrid approach for a new
project. The product manager for this project has already prepared a detailed specification for the product.
What should the project manager do to proceed with the project management plan?
During project completion, a project manager receives a request from the customer for a reduced cost of goods. The customer's request will affect the sales department's budget and forecast.
In order to reach a consensus and have a successful project completion, what should the
project manager do first?
An agile team was hired to work on a public service project. The team received a
list of vague ideas about the business and now needs to understand, develop, and prioritize a
list of functionalities.
Who will be responsible for this task?
A project manager is working on a critical path activity and notices a delay in product delivery due to an anticipated event What should the project manager do first?
An issue reoccurs six months after a project's go-live date despite being resolved
during the project life cycle. What should the project manager have done in the previous
phase to avoid this issue?
A company has always acquired very specialized services from local companies for
its projects. During the planning stage for a regulatory project, the project manager is informed
that local vendors would not be able to operate due to an unexpected major event. There is an
option to hire the same services from companies in other countries.
What should the project manager do in this situation?
A customer calls the project manager to express concern about a project team
member who has been making changes within the live environment without approval. The
team member mentioned that the customer called and asked them to make the changes.
What should the project manager do next?
A company made several changes recently, which resulted in a positive change in
the company culture. A project manager was just assigned to report to a new project
supervisor whose leadership style is about getting things done quickly regardless of employee
and operational impacts. Some employees are complaining about this.
What should the project manager do?
A project manager has been hired to help coordinate an ongoing project Historically the biggest problem as reported by the company's CEO is that the change request process has been handled by managers who did not have dear information on the project schedule and budget. This information has been inconsistent and handled by finance, risk. and functional subject matter experts (SMEs)
What should the project manager do to control this situation?
A project manager has been assigned with initiating a large project to deliver complex equipment Part of the project will be the result of a long research process, but once this is completed, the other part of the project must be incrementally delivered to the customer.
Which approach should the project manager choose for this project?
During a scope validation exercise toward the end of a project, a project manager realizes that some operational project requirements were not captured in the project scope of work. Although completing these Items will have an Impact on the project's completion date. It will Increase the likelihood of customer acceptance.
What should the project manager do to address the issue?
A project manager has been assigned to a new project. There is one team member
who never says anything during meetings. After meetings, however, the team member sends
detailed emails with very good suggestions that help with project execution.
How should the project manager guide the team members?
A project manager must manage a virtual application control software team that is culturally and geographically diverse. The project manager wants to promote open collaboration in a Realtime manner.
What should the project manager do?
A team is the first team m the company to use agile methods for a traditional project. The team's manager is concerned that the risks are not being managed. What should the team do to assess and manage risks regularly?
A concerned project team member complains to the project manager that another team member is being disruptive and argumentative during team meetings. The project manager received some information that the team member recently overcame a difficult personal situation.
What should the project manager do to address the concem9
A project manager is leading a project that is implementing an assembly line.
During the quality review meeting, a team member reports an issue stating that the product
being developed has discrepancies with the one requested by the customer.
What should the project manager do?
A customer interacts directly with a Scrum team and continually requests changes in
priorities. This causes confusion among the team members and they complain to the project
manager.
What should the project manager do?
A member of the board of directors has asked the project manager for the estimated cost of the minimum viable product (MVP). The estimated cost is needed in order to get formal approval for this project
How should the project manager report this cost?
A project manager is executing a project where an external vendor will provide some deliverables Alter awarding the contract to the vendor the project manager is informed that the vendor is running behind schedule on a separate project Finding another vendor will exceed the budget
What should the project manager update first?
A project manager and project team developing a new product are discussing which work methods and tools to use to build the deliverable. What should the result of this discussion be?
Ai the start of a project, the sponsor declares that demonstrating benefits from the product will be extremely important. The project sponsor calls a meeting with the project manager and the project leadership team to discuss the best approach because the project has a high degree of uncertainty and many changes are expected.
What should the project manager propose?
The Scrum team working with the quality department has been shifting away from the Business unit due to unclear product requirements. It is now the third sprint and both teams have been at a standstill for a few days.
What should the project leader do to solve this situation?
During a meeting with a customer, it was determined that participants of the meeting
had different draft versions of an important design document. What should the project
manager do first to ensure that this does not happen again?
A project has been running for 2 months and now requires approval for a supplier to
begin some execution tasks. The project team has evaluated several suppliers and selected
their top two preferred suppliers. The project sponsor requested that another supplier who has
lower costs be added to the list. However, the project manager is aware that this supplier
does not always fulfill the project requirements.
What should the project manager do?
A project manager recognizes that a key stakeholder is not engaged in the project and does not seem interested in the project status. The project manager is concerned that the project may go off track if the stakeholder expectations are not met
How should the project manager approach the stakeholder?
A project manager for an iterative project received feedback from an on-site team member that the virtual team was not meeting the deliverables on time. The project manager gathered details on what the status report should contain m order to track deliverables
What is the remedial action the project manager should take?
A business improvement opportunity to reduce energy usage has been identified.
The project manager has assembled a team that includes site engineers to deliver this project.
However, due to production imperatives, the site engineers may not be fully focused on the
project.
How should the project manager manage the team?
During the early phases of a project, mitigation actions were not executed in a
timely manner; therefore, the project schedule was impacted. Several project stakeholders are
now frustrated with the delays.
What should the project manager have done to manage the issue?
Toward the end of a protect the project manager did not receive approval from a key stakeholder because the necessary deliverables were not functioning as expected. What should the project manager do next?
A hybrid project manager has taken over a large-scale software development project m a highly regulated environment. During a handover session the outgoing project manager explains that they devised their own status reports which is different from the project management office's (PMO's) status report style. The project stakeholders are extremely particular about the information they receive in updates and do not believe the PMO's status reports have sufficient enough information
How should the new project manager proceed*?
During project execution of a new IT solution, the testing of one feature was unsuccessful. The go-live milestone is now impacted due to this delay. Extensive analyses were performed, and there is no way to resolve the defects before the go-live date.
What should the project manager do next?
A project manager who is working with a virtual team needs to mentor an entry-level colleague. This team member informs the project manager that they feel demotivated and excluded from the team
What should the project manager do first to solve the situation?
A sponsor and project manager found out that a vendor in a different time zone has delayed the delivery of its products and needs close supervision until the project gets back on track. The only option is to relocate three key members of the project team to spend 6 months abroad
What should the project manager do next?
A project manager entered into a contract with a vendor to build a new system. During the acceptance test stage, the project manager noticed that the system quality was not satisfactory-How should the project manager support their claim to the vendor?