A project manager is comparing actual revenue with projected revenue to determine necessary changes for increasing revenue. The revenue is influenced by the volume of transactions and data extractions.

What actions should the project manager take to reduce the gap between projected and actual revenue? (Refer to the Line Chart)
A project to launch a new financial product is on its fifth out of eight iterations. During the iteration review, a financial stakeholder announces a competitor is launching
a similar product soon. As a result, the stakeholder asks the team to increase velocity.
What should the project manager do?
A project manager is overseeing a hybrid project with two distinct workstreams: hardware operating predictively and software operating adaptively. However, the procurement contract for the software vendor has been finalized with clauses based on a predictive way of working. Meanwhile, many software work items are undergoing different prioritizations on the Kanban board.
What should the project manager do?
An organization, which has no previous experience with adaptive approaches, is seeking to adopt agile practices to improve the speed of value delivery to its internal business units. An agile expert has been engaged to assist the project manager in facilitating this transformation.
What should the project manager do?
Acustomer has agreed in a contract that interactive displays will be delivered to 14 locations by the end of the year. The contract also states that only software
approved by the customer will be installed on these displays. The customer has not approved this new software because they lack the resources to test and approve
it.
What should the project manager do?
Acustomer is complaining to the project manager that it takes too long for the change control board (CCB) to approve changes. The CCB has their own key
performance indicators (KPI) to manage the change lifecycle. Currently, they take 2 to 3 weeks to review and approve a change request, affecting the project
timelines and delivery.
What should the project manager do?
Health Records Modernization at Hospital Case Study
A project manager led a health records modernization project at a hospital with a project budget of $US5 million and an 18-month timeline. The project involved multiple stakeholder groups including medical, administrative, and IT staff; board members; patients; insurance companies; external vendors; regulatory bodies; and union representatives.
Stakeholder management was complex and a major undertaking for the project manager, but it was critical to achieve a positive project outcome. When the project started, the project manager conducted stakeholder analysis, using the information to create both a power/interest and an influence/impact matrix. The analysis showed that while the hospital board members and regulatory bodies had high power but moderate interest, the medical staff (doctors and nurses) had both high influence and high impact on the project. Administrative staff showed high interest but lower power, while patients and insurance companies had moderate interest and varying levels of influence. Based on the analysis, the project manager created a stakeholder engagement strategy that documented expectations, communication preferences, and influence levels in a stakeholder register. The project manager also made a RACI (responsible, accountable, consulted, informed) chart to show roles and responsibilities; and created communication channels and frequency for each stakeholder group, an issue escalation system, and a feedback system for continuous stakeholder input.
In the Health Records Modernization project, stakeholder engagement and management is critical to the successful adoption of the project outcomes. How should the project manager approach management of the various stakeholder communication channels in the complex healthcare project? (Refer to the Health Records Modernization at Hospital Case Study exhibit.)
A project manager has proposed starting to use artificial intelligence (Al) on a project to senior management. Some of the team members are skeptical due to security
and privacy challenges.
What should the project manager do?
During the execution of an agile project, the quality of one vendor ' s deliverables decreases significantly. After analyzing possible solutions, the project manager identifies an alternative vendor who can deliver similar components in smaller batches.
What should the project manager do?
A project manager is leading a project for a new type of engine. When the project is in the design phase, the customer requests several new software requirements.
The development team, which is mainly focused on hardware design, is struggling to respond to the requests.
Which two actions should the project manager take? (Choose 2)
A team member regularly interrupts the virtual project status meeting with new recommendations. This action prevents other team members from providing their detailed status information.
What should the project manager do?
A project to replace a legacy process is in the initiation phase. The project manager needs to send requests for proposals to potential vendors. The business case contains the project’s high-level goals, and all potential vendors have previously delivered similar projects.
What should the project manager do to ensure that activities and tools from the legacy process are retained when necessary?
A project to upgrade high-voltage transmission lines, towers, and substations in a remote mountainous area is 50% complete at the end of April.

The risk manager has implemented risk responses and is projecting the probability and impact for the remainder of the project. At a monthly risk meeting, the risk manager presents the chart shown above.
What two conclusions can be determined from this chart? (Choose 2)
A project team is gathering requirements for a commercial off-the-shelf technology product. The project manager is not sure if the requirements gathered was
complete.
What should the project manager do?
A project manager is leading a project for a pharmaceutical company. Due to changes in the international market, the project has to be terminated. The project
manager is following company procedures to document the reasons for early termination.
What should the project manager do?
A team is working on a hospital construction project and is using a predictive approach. The team has encountered a challenge affecting their deadline because a
critical team member is on medical leave. The project is in jeopardy of falling behind schedule.
What should the project manager do first?
The project manager is creating a status report to show the progress of completed training artifacts intended for delivery to bank branches for a new project for both
new and existing customers. During the review process, it is discovered that some of the artifacts were duplicated by two project team members.
What should the project manager do?
A project is in midway and a time-sensitive initiative was approved but it was later found there was no remaining authorized budget in the project. A new project manager was brought in at the execution phase.
What should the project manager do first?
A project manager is concerned that the percentage of fixed defects encountered during the testing phase has barely reached the required percentage goal for
moving the product to production.
What should the project manager do?
A project manager works for a communications company. The manager of the mobile equipment department is concerned about the current project ' s activities.
According to the current project management plan, the department will need to purchase special equipment, but the cost was not planned. The project sponsor insists
the project should move forward because customers will be impacted if the equipment is not available.
What should the project manager do?
A business stakeholder is unhappy that the team is using a predictive artificial intelligence (AI) model for cash-flow planning. However, the tool has been very effective and has prevented funding challenges.
How should the project manager address the stakeholder’s concerns?
At the beginning of a project, a project manager forms development teams comprised of internal and external team members. Some of these team members possess
diverse experience and seniority, The project manager knows that the project work will include challenging tasks and require expert skills.
What should the project manager do?
Asoftware company is planning to release a new cloud-based application. The project stakeholders are concerned about the support model and how it will ensure
availability of support staff to address the issues from users across the globe.
What should the project manager do when developing the risk management plan? (Choose 2)
A project manager joined an ongoing project to replace another manager. After one iteration, the project manager noticed that team morale is low. Team members are
reluctant to speak at first, but tell the new project manager about a history of conflicts.
What should the project manager do next?
Top management is considering terminating a failing project. A newly hired project manager is invited to attend a meeting at which this will be discussed.
What should the new project manager do?
A team is using a predictive model to determine possible cost overrun scenarios for a disruptive technology project. The data being used is pooled from various
projects implemented within the organization.
What should the project manager do to increase accuracy?
The project manager is preparing for the kickoff meeting of a project that follows a ‘plan the work and work the plan’ style. Upon studying the project charter, the
project manager realizes that the project objectives will have to undergo frequent changes throughout the project.
What should the project manager to do?
During the planning phase of a project, the local project team presents a task to the project manager. This task will require several months to complete, and the
duration will affect the expected timeline.
What should the project manager do first?
Before an application update can be released, the operations team must agree on readiness. This is a listed requirement in the project management plan. Prior to the
next release, the operations team leader requests a meeting so that the operations team can be ready for acceptance and support.
Which two actions should the project manager take? (Choose 2)
A project manager has been tasked by management with improving overall knowledge of project management methodologies and approaches and documenting good practices to build up the company ' s knowledge base.
Which three actions should the project manager take? (Choose 3)
A project team is working to plan a professional networking event. A RACI (responsible, accountable, consulted, informed) matrix was developed and validated by all
stakeholders. Two months before the event, enrollment is much lower than expected. It appears that the marketing team did not promote the event.
What should the project manager do next?
A project manager is leading a hybrid manufacturing project. The company is in crisis mode, and the project sponsor has high expectations for the project team,
expecting them to deliver the project outcome even if they must struggle to do it. However, the project team is demotivated about the company ' s situation and are not
performing as expected.
What should the project manager do?
During the rollout of interactive digital whiteboards to several schools, a project manager is informed there are delays at the customs office that prevent the delivery of
the newest model of whiteboards from the overseas supplier as planned. The project timeline will be impacted.
What should the project manager do?
A project team is visualizing the value resulting from their project throughout the project life cycle. What should the project manager advise the team to do to keep the momentum?
A project manager has recently conducted a kickoff meeting for a project aimed at updating a product for a client in the insurance services sector. The product owner
has given notice of their departure from the company in two months, prompting the client to express concerns about the change in personnel.
What should the project manager do?
The project team is working on integrating a generative artificial intelligence (Al) solution, which will function as customer-facing agent. The project manager has
recently learned from the company ' s legal department that the European Union is updating its Al Act. This update needs to be considered as it will impact the project
scope and will drive deadlines.
What should the project manager do?
A project team provided estimates for a hybrid project, but in every case those estimates were undervalued. On the current trajectory, the project will not meet its
intended value before it runs out of budget.
What should the project manager do?
While facilitating the weekly team meeting, a developer raises the concern that a team lead from a different department is frequently asking for status updates on
ongoing tasks. The project manager was not aware of these interferences.
What should the project manager do next?
Health Records Modernization at Hospital Case Study
A project manager led a health records modernization project at a hospital with a project budget of $US5 million and an 18-month timeline. The project involved multiple stakeholder groups including medical, administrative, and IT staff; board members; patients; insurance companies; external vendors; regulatory bodies; and union representatives.
Stakeholder management was complex and a major undertaking for the project manager, but it was critical to achieve a positive project outcome. When the project started, the project manager conducted stakeholder analysis, using the information to create both a power/interest and an influence/impact matrix. The analysis showed that while the hospital board members and regulatory bodies had high power but moderate interest, the medical staff (doctors and nurses) had both high influence and high impact on the project. Administrative staff showed high interest but lower power, while patients and insurance companies had moderate interest and varying levels of influence. Based on the analysis, the project manager created a stakeholder engagement strategy that documented expectations, communication preferences, and influence levels in a stakeholder register. The project manager also made a RACI (responsible, accountable, consulted, informed) chart to show roles and responsibilities; and created communication channels and frequency for each stakeholder group, an issue escalation system, and a feedback system for continuous stakeholder input.
To execute the modernization process of health records, the project manager realized that medical staff members would need to change their daily workflows. To facilitate change management for these stakeholders, the project manager created a clinical advisory committee, appointed department-specific “champions,” created focus groups for requirements gathering, started a training program, and developed key performance indicators (KPIs) to measure satisfaction.
During project execution, several challenges emerged. The doctors expressed concerns about the system’s impact on patient care, the nurses’ union raised workload concerns, the IT department faced resource constraints, the insurance companies requested additional features, and the administrative staff worried about data security. The project manager responded to these challenges by increasing the frequency of stakeholder meetings, implementing a change management program, creating a beta system for stakeholder testing, developing contingency plans for various stakeholder scenarios, and establishing an issue resolution process.
Despite these mitigation efforts, the medical staff required additional training, leading to a change request for a 2-month extension and a 10% budget increase. The board of directors approved this to help ensure high adoption and satisfaction rates among staff members. The project helped establish new good practices in future programs for stakeholder management in the organization’s project management office (PMO). The documented lessons learned became a reference for future projects of similar scope and complexity.
How should the project manager address the administrative staff’s data security concerns related to project scope implementation?
(Refer to the Health Records Modernization at Hospital Case Study exhibit.)
At the postevent review of an annual conference, the project manager realizes that the team could benefit from improvements in how they handle sponsorship
agreements and event logistics. Specifically, the team found that having clearer contracts with sponsors earlier in the planning process would help avoid last-minute
issues.
How should the project manager handle the organizational process assets (OPAs)?
During project execution, the development team creates work groups to develop project deliverables. When reporting progress to the project manager, the team
struggles to provide a complete picture of overall progress.
What should the project manager do first?
A product owner who possesses a strong technical background has been actively involved with the project team for several years. The product owner has been quite
vocal about the expected duration of the work. As a result, the project team has ceased providing development estimates to avoid causing any dissatisfaction with the
product owner.
What should the project manager do?
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A project team is developing a product with monthly deliverables. The user feedback collected after each iteration affects how the product is developed further.
How should the project manager process the changes?
A new, highly innovative project just started and the customer is already complaining that the software company is not delivering as agreed. What should the project manager have done before starting the project?
A project manager is developing a project schedule in which only the high-level scope is defined; the detailed work breakdown structure (WBS) is to be developed at
the beginning of each project phase. Project teams are focusing on short-term objectives and can only detail the scope for work they are currently performing. Despite
this, the project sponsor asks for a master project schedule.
What two actions should the project manager take in this situation? (Choose 2)
‘An organization undergoes a major budget revisal. The project manager gathers the stakeholders to discuss the situation as some projects are stil in-progress and may be impacted.
What two actions should the project manager take? (Choose 2)
During a daily coordination meeting, the team reports that due to considerable challenges with the infrastructure, the planned tasks are now blocked and cannot move
forward. What should the project manager do?
A project manager is working on a process improvement project. The project team includes stakeholders across all organizational levels from business managers,
process owners to system specialists, and subject matter experts (SMEs). The project is using a hybrid approach. While planning for the next increment, a
disagreement arises between the stakeholders.
What should the project manager do?
A project team is working for a client in the international banking sector, where frequent regulatory changes are common. On the current project, the team will verify compliance with a new
legal framework which aims to strengthen regulation, supervision, and risk management.
What should the project manager do first?
A project manager is overseeing a multisprint data integration project involving internal developers and an outsourced analytics team. Midway through the second
sprint, the project manager notices signs of reduced engagement: slower response times, vague status updates, and missed handoff deadlines between the two
teams. The initial project management plan includes regular reporting but no formal feedback mechanisms.
What should the project manager do?
Health Records Modernization at Hospital Case Study
A project manager led a health records modernization project at a hospital with a project budget of $US5 million and an 18-month timeline. The project involved multiple stakeholder groups including medical, administrative, and IT staff; board members; patients; insurance companies; external vendors; regulatory bodies; and union representatives.
Stakeholder management was complex and a major undertaking for the project manager, but it was critical to achieve a positive project outcome. When the project started, the project manager conducted stakeholder analysis, using the information to create both a power/interest and an influence/impact matrix. The analysis showed that while the hospital board members and regulatory bodies had high power but moderate interest, the medical staff (doctors and nurses) had both high influence and high impact on the project. Administrative staff showed high interest but lower power, while patients and insurance companies had moderate interest and varying levels of influence. Based on the analysis, the project manager created a stakeholder engagement strategy that documented expectations, communication preferences, and influence levels in a stakeholder register. The project manager also made a RACI (responsible, accountable, consulted, informed) chart to show roles and responsibilities; and created communication channels and frequency for each stakeholder group, an issue escalation system, and a feedback system for continuous stakeholder input.
To execute the modernization process of health records, the project manager realized that medical staff members would need to change their daily workflows. To facilitate change management for these stakeholders, the project manager created a clinical advisory committee, appointed department-specific “champions,” created focus groups for requirements gathering, started a training program, and developed key performance indicators (KPIs) to measure satisfaction.
During project execution, several challenges emerged. The doctors expressed concerns about the system’s impact on patient care, the nurses’ union raised workload concerns, the IT department faced resource constraints, the insurance companies requested additional features, and the administrative staff worried about data security. The project manager responded to these challenges by increasing the frequency of stakeholder meetings, implementing a change management program, creating a beta system for stakeholder testing, developing contingency plans for various stakeholder scenarios, and establishing an issue resolution process.
Despite these mitigation efforts, the medical staff required additional training, leading to a change request for a 2-month extension and a 10% budget increase. The board of directors approved this to help ensure high adoption and satisfaction rates among staff members. The project helped establish new good practices in future programs for stakeholder management in the organization’s project management office (PMO). The documented lessons learned became a reference for future projects of similar scope and complexity.
A project to modernize a hospital’s records has a large and diverse stakeholder population. As stakeholders request changes, the project manager is aware that some will cause a negative impact to the project timeline and finances.
What should the project manager do?
(Refer to the Health Records Modernization at Hospital Case Study exhibit.)
A project manager has compared the monthly actual costs with the planned costs and estimated the forecast to complete the remaining part of the project. The project
manager realizes that the project will require additional funding.
What should the project manager do first?
A project manager works for a company that recently won a big government contract. The company has a flat hierarchy and self-organized teams. The client wants
the project manager to use a predictive management approach and an up-front project management plan. However, the project manager knows that a more agile
approach would be better due to the high uncertainty of the project scope.
What should the project manager do?
Amigration deployment is scheduled in 2 weeks, and a stakeholder is requesting a code change. The code change requires two developers, and testing the code will
require two quality engineers. Further, the change will push the planned deployment date back by 1 week and delay the start of the next migration.
What action should the project manager take?
A project team repeatedly misses delivery target dates for the main project releases because of new requests from the client. Client satisfaction is high, even though the project is behind schedule.
What should the project manager do?
Asubject matter expert (SME) working for the client ' s company is coming up with new project requirements periodically. This causes confusion, time is wasted
rearranging the requirements. The project manager has learned that this SME is a new to the project.
What should the project manager do?