Certensure provides excellent quality products designed to develop a better understanding of actual exams that candidates may face. We highly recommend that you try a "demo" of every product that we provide "free of cost" so that you always remain sure of what you are buying.
In order to further increase buyer's confidence, we provide Money Back Guarantee - in case you prepare with our products and do not pass the examination. We will refund your full payment, no questions will be asked.
We so thoroughly believe that our provided material works; we offer you a 100% money-back guarantee. If, after using our preparation material, you do not see results, we WILL refund your money in full. No questions asked.
However it should be noted that this "Guarantee" is to make sure that Certensure products do not contain any flaws in them, and we deliver what is promised. It is obvious that we cannot be held responsible for mistakes committed by the candidate e.g. no attempting the exam. Hence, in order to save ourselves from fraudulent re-fund claims and to serve our loyal customers perfectly, we have created a policy in this regard and we would like to share it openly with all our customers and visitors because it is for your own best interest.
Payment Refund Procedure
Our "payment refund procedure" is quite simple and we will require the following information from you:
- Send us a scanned copy of the "enrollment slip" in the certification exam i.e. we need to know that when you registered for the exam.
- Send us a scanned copy of your Result/Score Report.
- Order number of products purchased from us.
- Name and Payment method
- For refunds, our email: firstname.lastname@example.org
It will be a repayment of the funds or you will be advised to procure a new product that may help you to pass your exam. We'll refund your money within 7 business days.
Payment Refund Policy
In order to save ourselves from scammers and continue this Money Back Guarantee for loyal cus-tomers, we do want to make sure that:
- The candidate prepared for the examination and spent at least 7 days studying our materials.
- The Candidate didn't skip the examination due to personal problems.
- You have purchased the product from us within the last 90 days.
- Outdated Exam materials are not valid for claim. Candidates who use our outdated materi-als to attend the Exam, which is already updated by Certensure Team, have no right to make Claims.
- The guarantee does not apply to "non-proctored" exams, i.e. exams available online without a proctor.
- Our Guarantee Policy does not apply to Adobe, Peoplecert, ITIL, F5 Networks, SAP, Nu-tanix and Oracle exams but you get in replacement for any other exam or Credit will be add for next purchase.
- Retired exam. (For customers who use our current product to attend the exam, which is al-ready retired.)
- If you have got the product sold at a reduced price or obtained it for free, then there is no refund claim.
- The refund option is not valid for Bundles / Packages, and thus, a Guarantee cannot be claimed on such purchases.
- For the above cases and some others which do not appear but are involved with the guaran-tee policy, Certensure.com reserves All Rights for the explanation regarding Claims.