Q. What products do you offer for IT Certification exams?
Answer: Certensure has various types of study material for the preparation of IT certification exams. The most prominent are braindumps, Questions and Answers, PDF Study Files, practice tests to name a few. Our products comprehensively cater for your preparatory needs.
Q. Does certensure.com conduct IT certification exams too?
Answer: No. certensure.com offers only helping study material for the preparation of certifications exams. Actually, the IT certification exams are conducted only by the vendors who offer them.
Q. Can you suggest me which certification I should get?
Answer: certensure.com does not provide any information on it. In fact, the certifications exam are opted as per the needs of niches in which IT professionals are working. The certifications enhance their knowledge and skills and provide them better career opportunities.
Q. Do you think that Certensure’ Questions & Answers are enough to pass the certification exam?
Answer: There is no reason to doubt it. Our Questions and Answers contain the best information on the entire syllabus in an easy to understand language. Our content is tested and verified by the eminent experts. The quality of our Q&A and the success rate of our clients encourage us to offer a money back guarantee on our products. This claim manifests our confidence and reflects also the usefulness of our products.
Q. Difference Between PDF and Testing Engine
Answer: In our PDF format; we will provide you questions & answers in text format. We will provide you free updates for 90 days for your purchased PDF. During this time You can download it unlimited times on any device.
In our TESTING ENGINE format; we will provide you a software, that will provide you real exam environment to practice the exam. We will provide you free updates for 3 month of Testing Engine. You can install our testing engine on two windows/Mac machines. Our Testing Engine is a GUI Based and It is Interactive which helps you to keep your test record in your profile so you can practice it more until you become perfect. It also helps you to do practice tests for unlimited time.
Combined package (PDF + TEST ENGINE); in our combined package we will provide you access of both PDF AND TESTING ENGINE.
Guarantee, Support & Updates
Q. For how long can I claim money back offer on the product I bought from certensure.com?
Answer: The time limit for money back claim is 30 days from the date of purchase of the dump. However, you can have the product with you for life time.
Q. When do you update your products and how much relevant they are with the actual exam?
Answer: Our products are updated at regular basis and are enhanced in line with the changes introduced in syllabus of any certification. This is the reason that our products are always relevant with your actual needs.
Q. Will I pay for the updates you will send to me?
Answer: No. All the updates sent by certensure.com are free of charge for 90 days from date of purchase. After 90 days you have to pay 50% to get the updates.
Q. I received an update from you but the questions and answers in it are the old ones. What do you suggest me?
Answer: Such things happen when the files are cached on your system. The best solution is to delete all the old files and then restart the system. Now start downloading and you will get the new updates.
Q. Will I continue to get facilities of support & guarantee, once my licence gets expired?
Answer: No. The only way is to get these facilities is to renew your licence. Certensure provides 50% discount on renewal. Once you get your licence refreshed, you will have another 90 days to use it.
Q. I have already used your braindumps files but this time, the file I got has lesser number of Questions than the previous product. Why is it so? And will they be enough to pass the exam?
Answer: The reason is that our products are regularly updated. If our experts think that a question is no more relevant to the actual exam needs, it is removed. Hence the number of questions varies time to time in our PDF files.
Payments & Product Downloads:
Q. What mode of payment, you prefer?
Answer: The preferred modes of payments with us are all type of Credit/Debit cards.
Q. I am facing a problem in sending you payment. The screen displays “unauthorized” message. What should I do?
Answer: First check that you have filled up all the blanks on the page correctly. Secondly, contact our customers’ support or live chat to solve this issue. You can also use another option for payment as well, other than the one you are trying now.
Q. Do you have any special offer?
Answer: Time and again, Certensure introduces various special discount offers that facilitate our customers to buy our products. To be benefited with such offers, you need to check our website occasionally. If you are already a client of certensure.com, you will be sent information on all such discount offers through email.
Q. From where can I download my purchased PDF file?
Answer: Downloading product file is quite easy. Login in your member’s area and there you will find option for the PDF and Testing Engine. Once you click on then you can download your required product. Click the download button and you will get your ordered file within seconds.
Q. How much time it takes to get the product download after payment?
Answer: You can download it instantly, once you make your payment and get the confirmation e-mail from us.
Q. What if I forget my password and can’t access my account on your website?
Answer: Well. For that you need to go to page https://www.certensure.com/forgotpass.html
and fill up information there. You will get a new password within no time.
Q. Is my personal and credit information is safe on your website?
Answer: certensure.com guarantees you that all personal information of clients; their credit card details, transactions, emails address are 100% secure at certensure.com. We do not store any credit/debit card information on our website as it is handled by our Payment merchant.
Q. What is difference between Unlimited Access and Reseller Access?
Answer: Unlimited Access comes with Unlimited Access of all Exams available on our website but 10 exams per week. You can not use multiple geographic IPs to download the exams else your access will be blocked.
For Reseller Access you can download any exam multiple time and there is no time limit at all. You can also put your own logo and resell the exams.
Note: Unlimited Accounts can be used from single country's GEO IPs locations. If you used multiple ips/location to download exams then your account will be suspended.
Note: All Newly Released Exams will be available for download after 30 days from the date of release for Unlimited and Reseller Packages.
Pre-Orders (Exams on Demand) Questions:
Q. What are the Pre-Orders Exams?
Answer: Pre-Orders Exams are those which are Newly released by the Vendors and they are not available in Stock for download. But Our special Team can work out and get all the related Exam Questions of the newly released Exam and get it available for you.
Q. What is Money Back Guarantee of Pre-Order Exams?
Answer: In the unlikely event if we can't make this exam available to you then you will issue a full refund! So there is no risk involve at all.
Q. What will be provided in Pre-Order Exams?
Answer: Pre-Order Exams are newly exams released by vendor, so we only Provide the Exam Questions to our customers with proposed answers. These Answers are not verified 100% by our experts, but You can verify them and get in touch with our experts with your answer’s opinion anytime. For Answers verification and feedback just drop email to support (@) certensure.com with your question and answer.
Q. How long it will take to Pre-Order Exams to ready?
Answer: Normally it will take 5 to 14 working days to get it ready. But in some cases it delays due to center exam registration issues. You can always in touch with us for exam update.
Q. What are System requirements to get an easy download of your products?
Answer: There is no particular system requirement to download and run the products of certensure.com. We offer our study material in an easy to operate PDF format that can be easily run on all commonly used operating systems. However our Testing Engine is Windows compatible and requires Windows XP, Visa, 7, or 10.
Q. What is your money back offer?
Answer: It is the most amazing offer made by certensure.com and displays our confidence on the worth and effectiveness of our preparatory material. Our experts think that if you pay full attention to the contents in our questions and answers, there is no reason that you will lose your exam. But in case it happens, you can take back your money by entering your claim. Check procedural details on our Guarantee page.
Q. What is the specific time period to get back money, if I fail the exam?
Answer: You have to enter you claim within 30 days from the date of product purchase.