Which of the following is not an advantage of a formal project report?
Some of the metrics that could be used to measure performance of a commercial painting contractor are:
I. On-time completion of a painting contract.
II. Quality rating resulting from customer ’s third-party on-site inspection.
III. Amount (time and cost) or rework required. IV. Accuracy of billing.
Today, many organizations have reduced the number of managerial positions through restructuring while increasing the spans of control. The optimum span of control is increasingly determined by issues such as:
Effective actions taken to improve products and service provided by a sports clothing manufacturer to the distributors of their athletic products could include:
I. Conducting a survey of all end users
II. Collecting and analyzing data on what type and quality of the manufacturer ’s products appear to be in demand based on shipments in the past twelve months.
III. Identifying patterns of sales by product, by geographic location, and by size of distributor.
IV. Mutually identifying targets of opportunity beneficial to both manufacturer and distributors, setting improvement objectives, and planning the improvements
Designing effective training approaches must take into account:
I. The organization’s work system.
II. Organization needs.
III. Individual employee needs.
IV. Training assessment criteria.
An important benefit of using an internal change agent versus an external change agent is to:
Disposition of a product using go/no-go data is based on what type of sampling plan?
Which of the following correctly describes the sequence of events, from beginning to end, for reducing special causes of variation?
I. Search for the cause.
II. Develop a long-term remedy.
III. Gather data to identify special causes.
IV. Put an immediate remedy in place to contain any damage.
A work team has identified three software packages that will help them dramatically improve a process and needs to decide which to purchase. Each package has some of the same and some different features and there are many different criteria that need to be used in making the decision. Which of the following tools is likely to be most valuable for helping the team decide?
Empowerment can be characterized by each of the following statements except:
The purpose of the ISO 9001 standard is to:
I. Provide confidence in quality management systems by offering a common basis for assessments.
II. Provide confidence to customers and other stakeholders that the requirements for quality are being, or will be, met.
III. Systematically pursue ever higher levels of overall company and human performance, including quality, productivity, and time performance.
IV. Build loyalties and teamwork while encouraging and supporting initiative and risk taking.
It may work behind the scenes or be highly visible to followers. Through personal motivation and power of persuasion, this leader gathers followers to a common goal, sometimes inciting the followers to take physical action against a targeted group. It is a:
Typical tools used as aids in selecting members for a process improvement team are:
Which of the following factors would be most critical to consider early when contemplating a conversion of a “brick and mortar” retail business to an e-business?
I. What changes to the customer database are likely and what the ramifications of those changes are
II. What image our new faceless organization will provide to the buying public
III. Should IT be outsourced?
IV. What internal impacts will the change from a personal service orientation to a transaction-processing orientation have on the workforce we employ and the technology approach we select?
The budgets of most internal staff and operations functions do not include figures for:
I. Cash received.
II. Capital expenditures.
III. Short-term liabilities.
IV. Payroll expenses.
Understanding leadership requires a fundamental understanding of organizations and the design factors that must be considered. The design of an organization is the formal framework for communication and authority, and is determined by:
As part of your preparation for a business trip to another country it would be wise to do all but one of the following.
Which one would that be?
Which of the following is the least effective technique for developing good relationships with suppliers?
Which of the following is the most direct technique for measuring customer value?
Three hospitals are located within the same metropolitan are a. One hospital determined that both its cafeteria and its gift shop ranked lower in variety and convenience than the other two hospitals. Which of the following actions would be most appropriate?
Knowledge and application of which of the following management theories and styles would be most useful to a manager dealing with an employee who is performing poorly?
I. Maslow’s hierarchy of needs
II. Herzberg’s two-factor theory
III. McGregor ’s theory X and theory Y
IV. Kolb’s experiential learning model
V. Behavior management—A–B–C analysis
VI. Hersey-Blanchard’s situational leadership model
VII. Senge’s systems thinking
In medical device manufacturing and in pharmaceutical production, strict traceability is mandated by regulation. What type of actions may draw upon this requirement?
I. Fulfillment of an unconditional guarantee
II. Replacement of failed product under warranty
III. A product recall that is needed to safeguard product users
IV. Analysis of problems leads to process improvement
Assessing and identifying exposure to risks should:
I. Be done prior to investing in a major capital expenditure.
II. Be a continual process.
III. Be undertaken as part of the feasibility analysis prior to purchasing another business.
IV. Include financial, physical, safety, security, health, product liability, and proprietary information risk exposures.
All organizations have limited resources and opportunities, and must allocate them so as to best accomplish the mission with high efficiency. A possible solution is:
Considering the maturity factor, the task and relationship behaviors comprise four leadership styles. These styles are: High task; low relationship, High task; High relationship, High relationship; Low task, Low relationship; Low task. Leadership style where decisions are explained and where there is opportunity to clarify and ask questions is:
You have been meeting every day for four days with the purchasing manager, trying to decide the relative responsibilities of the quality and purchasing departments for dealing with supplier problems. Which of the following would likely be least effective at helping reach agreement?