Demand management involves which of the following undertakings?
A company has been delivering a global product that no longer appears profitable. Senior management’s best response is to:
A manufacturer of plastic components that are sold either directly or through distributors wants to identify the requirements of the end customers for each market segment. Which of the following approaches would be most appropriate?
Using an independent service provider for logistics would be most appropriate in which of the following situations?
A manufacturer uses standard costing, and a potential supplier uses activity-based costing. This difference most likely will have implications for which of the following types of future decisions?
The purpose of continuous improvement in the supply chain is to:
Keeping all other factors equal, a company typically will try to maintain higher service levels for products with:
Which of the following customer relationship management activities most appropriately is used for revenue generation?
Which of the following factors typically is the most significant impediment to implementing collaborative commerce?
The process of gathering data about what customers need and ensuring that desired features are included in the design and initial planning phase of a new product or service is known as:
Which of the following consequences is a result of shipping directly from the point of manufacture to the customer rather than through a distribution network?
Which of the following considerations is an important supply chain design decision?
A manufacturer can simplify the forecasting process by pooling demand forecasts for a product group and then:
Incorporating supplier input into product and process design helps to:
A large manufacturer wanting to be more competitive in the global market place decided to outsource its transportation and return processing to other companies on a contractual basis. The companies providing the services would be referred to as:
Which of the following results can be expected from sharing a common understanding of demand and consumption patterns among supply chain participants?
A firm supplies products and services to a wide variety of industries with varying requirements for responsiveness and reliability. Many customers across these industries are not satisfied with the firm’s ability to meet the lead time and on time delivery requirements. Which of the following tools is most appropriate for the firm to use to improve customer service?
Which of the following strategies is used primarily for demand planning?
A company’s decision to charge different prices for the same service sold in different market segments is most likely based on which of the following metrics?
Which of the following corporate strategies is most consistent with a flexible supply chain strategy?
Risk pooling enables a lower total inventory level without affecting service levels based on which of the following assumptions?
Which of the following marketing strategies emphasizes offering services at a lower price than rival services with comparable features?
Which of the following organizational design choices is an example of vertical integration?
Medium-term demand management projections are used primarily to:
A main benefit of using customer relationship management (CRM) is:
The primary reason for the evolution of the supply chain is:
Which of the following outcomes is a benefit typically expected of customer relationship management (CRM)?
A return material authorization (RMA) policy is used in reverse logistics to:
The use of a seasonal index as a forecasting technique measures the ratio of the:
The most likely benefit of implementing a collaborative transportation management system is:
An advantage of using a third-party logistics service (3PL) is improved:
In addition to sales history, current customer orders, and forecasted demand, which of the following data sources should be used as part of a demand management process?
Which of the following actions typically would be considered part of a reverse logistics strategy?
Which of the following benefits of supplier relationship management typically results from collaboration with a few critical suppliers?
A company plans to maximize profitability by charging more for its products at retail locations than on its website. Which of the following segmentation strategies would best support this plan?
A company manufactures special products for select customers. When demand for these products drops, the manufacturer can switch the production line to a commodity-type product that can be sold on the open market at reduced terms to generate cash. The company is executing a corporate strategy that is based on:
Companies are more likely to consider the consequences of their product design decisions when they view the reverse supply chain as an extension of the:
Which of the following situations is an example of postponement?
Which of the following attributes typically makes reverse logistics processes more complicated than outbound logistics processes?
A company's annual cost of goods sold is $350 million, and inventory carrying cost is 18%. The company averages four inventory turns. The cost savings resulting from increasing inventory turns from four to six would be:
Which of the following is the most important result when a company implements customer relationship management?
Which of the following levels in a supply chain network represents the most upstream external activity?
A firm supplies a single line of products to consumers using retail stores and on-line sales, distributors, and wholesalers. Currently the firm has common pricing and response times for sales in each sales channel. Which of the following tools is most appropriate to employ to improve profitability?
A company that produces standardized products and sells them through retailers via a responsive transportation system has decided to expand its sales with an online store for customized products. Which of the following distribution strategies would be the most appropriate for the business-strategy change?
Which of the following scenarios represents a correct application of the Supply-Chain Operations Reference-model (SCOR)?
What is the primary role of marketing in supporting supply chain management?
The probability of customer dissatisfaction is highest when which of the following conditions exists?
The primary objective of supply chain management is:
Continuous improvement is best described as:
Compared to mass-media marketing, customer relationship management has the advantage of allowing the organization to:
Which of the following actions typically would be the first step in implementing the philosophy of customer relationship management?
A company considers outsourcing its information technology support to a low-cost region on another continent. The company currently has no business presence there. Which of the following actions is most effective in helping to select a service provider?
A firm wants to lose customers that don't value the unique products and services the firm offers and to attract and retain customers that want what the firm offers. Engaging in this activity should allow the firm to:
A manufacturer is the leader of a group of trading partners that are collaborating to improve customer service levels and profitability. Which of the following methodologies would be most appropriate for synchronizing supply and demand across the supply chain?
The most important challenge to consider when sourcing globally is:
Benchmarking a firm's performance against industry competitors is most valuable because it can reveal:
A firm is undertaking a revision of its financial metrics to make them more comprehensive and has decided to use metrics such as return on investment (ROI), return on assets (ROA), and economic value added (EVA). This is an example of utilizing which of the following types of metrics?
A company that sells engineered-to-order products is planning implementation of a supplier relationship management system (SRM) for direct materials. Which of the following factors is most likely to make the implementation difficult?
What is the primary benefit of using a central storage warehouse for all components rather than using point-of-use storage?
The best way to manage a business relationship is to measure performance to:
The customer who provides point-of-sale data remains the sole decision-maker regarding order quantities when what type of inventory strategy is used?
Distribution from which of the following types of sites enables goods to enter a country, undergo further modification, and then be exported without paying customs duties?
Customizing can be an effective warehousing strategy because it allows a company to:
A company originally based in Germany sets up companies in India, China, Vietnam, Mexico, and Brazil. It sources most of the raw materials locally and employs the local workforce to manage and produce finished goods. Most of the goods produced are consumed in the same country. The company can be classified as what type of enterprise?
A company's supply chain depends heavily on sourcing from international suppliers. Conditions increasingly threaten supply continuity. Which of the following actions is most appropriate?
A corporation must consider which of the following factors when selecting its enterprise resources planning system?
Component commonality in manufacturing primarily allows a company to:
Which of the following strategies would increase overall supply chain risk?
Which of the following actions is most likely to increase total supply chain risk?
A company closely monitors supplier performance and notices recent late deliveries from one supplier. The supplier discloses flood damage at the plant. The company quickly shifts sourcing to a new supplier and has minimal loss of sales. Which of the following risk strategies reflects the company's actions?
A company ships from its manufacturing facilities directly to its warehouses. If the number of warehouses increases, transportation costs between manufacturing facilities and warehouses most likely will:
A company most likely would consider moving a portion of its manufacturing to a second location to:
The globalization of a supply chain typically increases uncertainty and:
A company is formally adhering to the principles of the UN Global Compact. After a review of their supply chain, they have found that a key supplier is in violation of the compact. The best action for the company to do first is:
An increase in the inventory turnover rate for a supply chain typically would indicate that there has been a reduction in:
An effective procurement strategy for commodity products should focus on:
Which of the following outcomes occurs when direct shipping is used instead of a distribution network?
A business is changing from a business to business model to a business to consumer model. Which of the following statements about this supply chain change is true?
Which of the following actions is in accordance with the Ten Principles in the United Nations (UN) Global Compact?
What are the steps in the supplier relationship process?
The strategy to implement supplier relationship management has been developed. The most appropriate next step is to:
Which of the following processes would a company use to evaluate the risk profile for end-of-life planning for a product family?
A company currently produces custom goods for a limited market. To increase market share, the company will implement a strategy to reduce the number of products it produces and reduce delivery lead time. The company can increase its chances of achieving the strategy by:
The mission of the global reporting initiative (GRI) is to provide a:
A product design that can be produced to requirements even when conditions in the production process are unfavorable typically is known as what type of design?
It is most appropriate to measure spending per customer as a proportion of profitability during which of the following phases of a supplier/customer relationship?
Direct shipment distribution typically offers which of the following advantages?
Which of the following warehousing tools enables wireless scanning of products?
A manufacturer offers a trade-in allowance on a new machine when the customer returns the old machine. The manufacturer reconditions the returned machine locally and then sells it on the used market for a profit. This program is an example of a focus on:
A toy company decides to buy more products from an overseas company to reduce costs. To make sure that goods clear customs more quickly, the company most likely would engage a:
Allowing for organizational restructuring is an example of which of the following steps in creating successful strategic alliances among suppliers?
Which of the following distribution approaches for a low-volume, high-variety product line typically will result in the highest level of customer service and the lowest total distribution costs?
Bar codes and radio frequency identification systems are key technologies in supply chain systems because they perform which of the following functions?
Which of the following strategies can be used to help manage global risks?
Which of the following ISO standards is used to assist organizations with sustainable development?
When implementing e-commerce in the supply chain, a company's toughest challenge most likely will be:
A firm has discovered a product quality issue. What should be the first step in responding to this issue?
A manufacturer and the distributors of its products have decided to focus on price and product availability as strategic priorities. Which of the following values would be the most appropriate measure of customer service?
Implementation of supply chain applications based on which of the following technologies is most likely to have the lowest fixed costs?
A company that is focused on customer relationship management is most likely to take which of the following actions for customers who have been profitable over time?
A company's product cannot be sold beyond 12 months from the date of manufacture. The product contains hazardous material and must be returned to the factory to be neutralized. This situation is an example of product:
Potential customers of a company's new product have tight tolerance requirements. The company plans to purchase a critical component. To meet customer requirements, the company should first:
The process used to determine the impact of promotions, price discounts, and rebates on demand forecasts commonly is referred to as demand:
Managing supply chain risks includes which of the following activities?
A company produces and distributes a family of soft drinks in a single country. It has developed and will introduce a new family of soft drinks for weight- and health-conscious individuals. There currently are no competitors with nationwide distribution for this category of soft drinks. Which of the following supply chain strategies would be most appropriate for the two product families?
Which of the following outcomes typically is the primary benefit from implementing a reverse logistics system?
Which of the following tools will facilitate greater collaboration as the supply chain matures?
Which of the following processes is key to customer relationship management (CRM)?
Which of the following statements regarding transportation negotiation is correct?
Which of the following statements about warehouse layout and storage is correct?
Supply chain disruption avoidance measures typically are based on distinguishing:
The use of standardized components typically results in:
Which of the following statements best describes the motivation for the creation of the Global Reporting initiative (GRI) sustainability reporting guidelines?
An advanced planning system differs primarily from enterprise resources planning by:
A company exports products to emerging markets. Which of the following approaches would be used to enhance compliance, minimize risks, and connect supply chain activities?
A company is transitioning its fulfillment strategy from direct consumer shipment to shipping through an intermediary. Which of the following impacts can be expected?
A sales and marketing directory who wants to transform a company into a customer-driven organization most likely would consider:
Sustainable business practices are those capable of meeting the:
A new distribution warehouse is added to an existing supply chain network. Which of the following factors primarily is responsible for the resulting overall reduction of customer delivery lead times?
When developing an environmentally responsible purchasing program, which of the following alternatives should be considered?
Transforming company policies into objectives and specific goals creates a:
An order with a requested ship date inside the demand time fence (DTF) has been received. There is no inventory available-to-promise (ATP). Which of the following positions is most appropriate to decide whether or not to accept the order?
One of the key benefits of adopting a lean supply chain philosophy is the reduction of inventories that allow:
Which of the following statements describes a continuous replenishment strategy in a retail environment?
A company has recently implemented a vendor-managed inventory (VMI) program with several key suppliers but quality issues are disrupting production. Which of the following actions would be more effective in dealing with these issues?
A supplier disputes a low rating generated by a company's enterprise resources planning (ERP) system. Which of the following actions by the purchasing agent is most appropriate?
Which of the following metrics is the most appropriate measure of the availability of products to ship in a make-to-stock environment?
Which of the following outcomes is an expected benefit of effectively implementing supply chain event management software?
A distributor wants to run a promotion on an item that a manufacturer has just introduced. Which of the following processes would provide the most useful input data for evaluating the impact of promotions?
An operations manager wants to measure variability in the delivery time of insurance policies to clients. Which of the following quality tools most appropriately would show the level of variability?
A global manufacturing is implementing a remanufacturing program to improve its triple bottom line (TBL). Which dimension of TBL will the new program positively affect?
Electronic data interchange (EDI) is best defined as a:
Which of the following statements regarding ANSI Z.10 occupational satisfy and health standards is correct?
The purpose of price differentiation is to:
A key to increasing supply chain management integration is to:
Which of the following outcomes is most likely a result of allocating excess capacity to a chain facility?
A tool which allows content to be accessed, customized, and personalized to sell is called a(n):
A group of trading partners that produce and distributes supplies to commercial and industrial customers has decided to pursue competitive advantage by being responsive to customers’ needs. The most appropriate
positioning of safety stock to support this initiative would be at:
A primary objective of a lean enterprise is to:
Attaching a fuel tank cap to a fuel tank door on a car is an example of which of the following lean techniques?
Sell-side e-commerce must include:
Which of the following elements is critical to successfully using a sales and operations planning process?
When determining lot sizes, consideration should be given to balancing which of the following costs?
Which of the following factors would typically represent period demand?
When developing a supply chain strategy, which of the following actions would be used to evaluate the achievement of the long-term goals of a business?
In order to achieve economies of scale, a manufacturer is interested in producing large quantities. Which of the following functions of inventory will assist the manufacturer in achieving this goal?
Which of the following actions is most likely to reduce the risk of product shortages for a company planning to use a subcontractor to produce some of its products?
A product should be designed for a manufacturing process with the smallest number of:
A firm usually buys one month of requirements at a time but has decided to buy two months of requirements for a certain product to take advantage of an order quantity discount...kely made this decision because:
Which of the following consequences is typical of a push-based supply chain?
A company’s cash-to-cash cycle time is 36 days. How many weeks of inventory are on hand if the average collection time from customers is 60 days, and the company pays its vendors in 45 days?
When a company works on controlling stockout frequency, the company is addressing which of the following attributes of customer service?
A company is aggressively pursuing improvements in the financial performance of its supply chain. The company should first focus its efforts on which of the following metrics?
The purpose of a supply chain metrics dashboard is to: