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Software Certifications CSQA CSQA Certified Software Quality Analyst Exam Practice Test

Demo: 95 questions
Total 471 questions

CSQA Certified Software Quality Analyst Questions and Answers

Question 1

Explain the difference between Staged Models and Continuous Models.

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Question 2

During the demonstration of COTS software in operation, what does it mean to perform the "smell" test?

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Question 3

Identifying, analyzing, and prioritizing risks require knowledge of the business functions and user involvement. The Project Management Institute's Project Management Body of Knowledge (PMBOK) defines four risk management processes. List and describe the four processes.

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Question 4

What is independent monitoring and who can perform it?

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Question 5

Explain how a Force Field Analysis is performed and used.

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Question 6

Determining when to perform verification and validation relates to the life cycle methodology used for building the application or system. Explain why this relationship is critical for software testing phase and team.

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Question 7

Selecting the right organization to develop software is critical to successfully outsourcing development. The selection process must find a competent and compatible organization to develop all or part of the software development. List five concerns that need to be addressed when selecting an outsourced organization.

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Question 8

There are a number of common activities that should exist during the Quality Planning Process. For the two activities listed below, describe the purpose and what the activity should address:

1. Objectives/Goals Planning

2. Assumptions/Potential Planning

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Question 9

Dr. W. Edwards Deming was a strong advocate of continuous process improvement. Describe below what you believe is meant by the term "continuous process improvement", and then list at least five steps that are necessary to implement a continuous quality improvement program.

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Question 10

There are seven generally recognized problem identification/analysis tools for use in quality management programs. List four of the seven tools, give an example of each tool, and explain how to use each tool.

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Question 11

The following is an argument against measurement that was raised in a team meeting, "Measurement has a high cost, requires too much investment and the return is too low." Provide a counter-argument to that statement.

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Question 12

What is difference between structural and functional testing? State two advantages of both.

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Question 13

You have been working for years in a company that does not embrace a continuous improvement approach. You have been promoted to QA Manager and your first order of business is to establish process improvement teams (PIT). Describe who you plan to ask to join a PIT and what their responsibilities will be.

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Question 14

Define measure and metric. Give two examples of a measure and two examples of a metric.

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Question 15

Quality Control is the check component of Dr. Deming’s Plan-Do-Check-Act quality concept. List what you believe are the three most important quality control practices in an IT organization, briefly describe those practices, and explain why you believe each practice is one of the MOST important quality control practices.

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Question 16

What does it mean to do a "baseline study"?

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Question 17

Which of the following three questions would NOT be answered by establishing a security baseline?

Options:

A.

What are we doing about computer security?

B.

How effective is our computer security program?

C.

Who is responsible for software system security?

Question 18

Though priority assigned to a defect is usually subjective, but are dependent on user input(s) or factor(s) such as:

Options:

A.

Importance of the defect

B.

Resources available to fix

C.

Risk

D.

A and B

E.

A, B, and C

Question 19

Consensus is reached when all participants:

Options:

A.

Unanimously agree

B.

Refuse to agree

C.

Accept the agreed-upon resolution

D.

Allow the majority to decide

Question 20

With the workbench concept, tools can support:

Options:

A.

Both DO and CHECK procedures

B.

Only the DO procedures

C.

The rework initiative

D.

Only the CHECK procedures

Question 21

A process that is effected by an organization's board of directors, management, and other personnel, designed to provide reasonable assurance regarding the achievement of operations, reliability and financial reporting and compliance with applicable law and regulations is called:

Options:

A.

Corporate Governance

B.

System of Internal Control

C.

Code of Ethics

D.

Software Security

E.

Risk Analysis

Question 22

When auditors are engaged by the Board of Directors to audit an organization is an example of ____________.

Options:

A.

Supervisor Monitoring

B.

Peer Monitoring

C.

Ongoing Monitoring

D.

Independent Monitoring

Question 23

Preventive Controls include:

Options:

A.

Standards and Training

B.

Segregation of Duties and Authorization

C.

Forms Design and Documentation

D.

Consistency of Operations

E.

All of the above

Question 24

Which of the following attributes of a process are associated with measurement?

Options:

A.

Policy

B.

Procedure

C.

Standard

D.

Guideline

E.

Charter

Question 25

A measure can be reliable, but invalid. An unreliable measure cannot be valid.

Options:

A.

True

B.

False

Question 26

Which of the following is not one of the four major purposes of recording defects?

Options:

A.

To ensure the defect is corrected

B.

To determine who made the defect

C.

To report the status of the application

D.

To gather statistics used to develop defect expectations and future applications

E.

To improve the software development process

Question 27

Conducting an inspection of source code is:

Options:

A.

Quality Control

B.

Compilation

C.

Quality Assurance

D.

None of the above

Question 28

Which of the following is NOT an example of metrics used to manage and control the products?

Options:

A.

Mean time to failure

B.

Number of defects found

C.

Technical performance

D.

Lines of code (LOC)

Question 29

If you use the PDCA cycle for managing processes, which activity is associated with the planning component?

Options:

A.

Process Definition

B.

Process Mapping

C.

Process Measurement

D.

Process Improvement

E.

Process Controls

Question 30

Which ISO model covers the software life cycle from concept through retirement?

Options:

A.

ISO / IEC 15504

B.

ISO 9001

C.

ISO / IEC 12207

D.

ISO 9000 Family of Standards

Question 31

When developing testing tactics for a project, which of the following should be considered?

Options:

A.

Determine the project scope

B.

Determine the type of development project

C.

Identify the tactical risks

D.

A and C

E.

A, B, and C

Question 32

Which of the following question(s) is associated with the post-implementation review?

Options:

A.

Is the quality what we wanted?

B.

Did the process work?

C.

Did buying a tool help improve the process?

D.

Did automation help speed up the process?

E.

All of the above

Question 33

The objective of process improvement is to eliminate which of the following?

Options:

A.

Individuals that make the process

B.

Root cause of problems

C.

Incorrect input of processes

D.

Process engineering staff

E.

All of the control personnel

Question 34

Objective of assuring that the software / COTS can be integrated into the business system work flow is to ensure that:

Options:

A.

There is no disruption to normal operation

B.

Proper training can be given to users

C.

Manual system can be replaced

D.

None of the above

Question 35

If your customer complains that you made an error, you need to do the following:

Options:

A.

If you are wrong, admit the error

B.

Negotiate a satisfactory resolution

C.

State solution and get agreement

D.

Take action to implement a solution

E.

All of the above

Question 36

Which of the following is an important component of a complaint resolution process?

Options:

A.

Get on your opposing party's wavelength

B.

Get the facts

C.

Establish and initiate an action program

D.

Follow-up

E.

All of the above

Question 37

Which type of control method does not cause interpersonal problems?

Options:

A.

Automatic

B.

Peer Reviews

C.

Supervisory

D.

Third Party

E.

None of the above

Question 38

One of the primary objectives of process control is to:

Options:

A.

Reduce Variability

B.

Increase Competition

C.

Improve Metrics

D.

Find Root Causes

Question 39

____________ Listening is when the listener is performing an analysis of what the speaker said.

Options:

A.

Therapeutic

B.

Critical

C.

Comprehensive

D.

Appreciative

E.

Discriminative

Question 40

If your IT organization does not have a measurement program, what would be a good prerequisite(s) to implementing a measurement program in your IT organization?

Options:

A.

Train the Quality Assurance staff in measurement

B.

Select a critical metric set

C.

Find a champion to promote measurement

D.

Determine how to correct quantitative data

E.

All of the above

Question 41

If a software development contract includes a clause on foreign attachments, which of the following would be considered a foreign attachment?

Options:

A.

A software system developed by an organization in another country

B.

An application component developed by a different contractor than the one contracted to build software using that component

C.

The customer's right to discontinue service with the contractor

D.

Having the hardware installed by an individual from a country other than where the software will be operated

Question 42

A standard must be measurable, attainable, and necessary. What is meant by 'attainable' in this context?

Options:

A.

Given current resources and time frame; the standard can reasonably be complied with every time.

B.

Given current resources; the standard can reasonably be complied within this time frame.

C.

Given current time frame; the standard can reasonably be complied with given resources.

D.

Given current resources and time frame; the standard can reasonably be complied with in this cycle.

Question 43

Which of the following is a level for maturing the People Management Processes?

Options:

A.

Innovate

B.

Process Focus

C.

Product Focus

D.

Team Focus

Question 44

The effort required for testing a program to insure it performs its intended function is called:

Options:

A.

Correctness

B.

Reliability

C.

Testability

D.

Flexibility

E.

Efficiency

Question 45

COTS software is _______ if correct results will be produced under actual business conditions.

Options:

A.

Maintainable

B.

Cost Effective

C.

Secured

D.

Reliable

Question 46

QFD can be used to provide forward and backward traceability of value in the software development life cycle.

Options:

A.

True

B.

False

Question 47

As per Crosby, to reduce Total Product Cost, the best approach is to:

Options:

A.

Increase prevention costs

B.

Increase appraisal and failure costs

C.

Reduce prevention costs

Question 48

In the context of the PDCA cycle, Work Processes represent the _____ component and the Check Processes represent the ___________component.

Options:

A.

Do | Check

B.

Plan | Do

C.

Act | Check

D.

Do | Act

Question 49

As per Crosby, the first step for building an effective quality program is to:

Options:

A.

Set quality goals

B.

Set up quality measurement system

C.

Establish management commitment

D.

Establish quality function

Question 50

Determining which risks are likely to affect the project and documenting the characteristics of each is called ________ .

Options:

A.

Risk Assessment

B.

Risk Management

C.

Risk

D.

Risk Identification

Question 51

_________ includes periodically assessing project status, reassessing the documented risks, examining executed strategies that succeeded or failed, and considering new risks.

Options:

A.

Risk Monitoring

B.

Risk Resolution

C.

Risk Response Planning

D.

Risk Prioritization

Question 52

The development of the approach for process deployment is much harder than the actual deployment of the process.

Options:

A.

True

B.

False

Question 53

Baselines should NOT be conducted:

Options:

A.

To determine where detailed investigation is required

B.

To identify problems / areas for quality improvement

C.

To evaluate individual performance

D.

To compare against external organizations

Question 54

Correlation between process maturity and an organization's willingness to embrace change can be described as:

Options:

A.

Accelerates at the lower levels and lags during the higher levels of maturity

B.

Lags slightly at the lower levels and accelerates during the higher levels of maturity

C.

Accelerates at same rate at all levels

D.

None of the above

Question 55

Outsourced software can be developed by an organization within the country of use or developed in another country. Which of the following is a difference associated with software developed by an organization in another country?

Options:

A.

Missing requirements

B.

Customer standards may not be met

C.

Non-testable requirements

D.

Training and deployment may be difficult

E.

Cultural differences

Question 56

As per Deming's principle 'improve supervision', which one of the following should be discouraged?

Options:

A.

Supervisor calls the worker's attention to every defect

B.

Supervisor has more time to help people on the job

C.

Supervisor uses statistical methods

Question 57

Statement Testing is included in which of the following test data categories?

Options:

A.

Functional

B.

Structural

C.

Error Oriented

Question 58

Process capability determination motivates an organization towards process improvements.

Options:

A.

True

B.

False

Question 59

Which of the following is the most difficult component of the decision making process?

Options:

A.

Identifying the individual to make a decision

B.

The decision voting process

C.

Achieving consensus among the involved parties

D.

Setting time to implement the decisions

E.

Encouraging the involved parties to contribute to the process

Question 60

Process inventories can be developed by:

Options:

A.

Referencing existing manuals

B.

Conduct affinity group sessions

C.

Survey employees

D.

All of the above

E.

A and C above

Question 61

Which of the following is NOT one of the five channels of communication?

Options:

A.

Information Channel

B.

Emotional Channel

C.

Vocal Channel

D.

Body Channel

E.

Verbal Channel

Question 62

Which product metric would be used to predict the probability of a software failure, or the rate at which software errors will occur?

Options:

A.

Cyclomatic Complexity

B.

Function Points

C.

Quality

D.

Correctness

E.

Reliability

Question 63

One way to minimize risk is to:

Options:

A.

Install Controls

B.

Decrease Acceptance Testing

C.

Increase the Probability Factor

D.

None of the above

E.

All of the above

Question 64

Getting the right change installed at the right time is a responsibility of what type of software management?

Options:

A.

Software Risk Management

B.

Risk Management

C.

Defect Management

D.

Software Configuration Management

E.

Software Test Management

Question 65

Continuing process improvement techniques should be applied to which of the following IT work processes?

Options:

A.

Systems Development Process

B.

Software Testing Process

C.

Code Inspection Process

D.

Estimating Process

E.

All of the above

Question 66

For contracted software, detailing the obligations of both contractual parties within the contract addresses:

Options:

A.

What is done?

B.

Who does it?

C.

When it is done?

D.

How it is done?

Question 67

During a review, both the producer and product are reviewed.

Options:

A.

True

B.

False

Question 68

-- Exhibit –

-- Exhibit --

In the Cost of Quality diagram shown, the COQ cost labeled "A" represents:

Options:

A.

Prevention Costs

B.

Failure Costs

C.

Appraisal Costs

D.

Cost of Production

Question 69

Which of the following is / are level(s) for maturing the Deliverables Processes?

Options:

A.

Constraint Requirements

B.

Business Requirements

C.

Relational Requirements

D.

All of the above

Question 70

Senior management uses ________ to manage the organization and track to mission, vision, or goals.

Options:

A.

Process Dashboards

B.

Strategic Dashboards

C.

Tactical Dashboards

Question 71

Event identification, control activities, and risk response are included in which of the following internal control models?

Options:

A.

COSO Internal Control Model

B.

COSO Enterprise Risk Management Model

C.

CobiT Model

Question 72

Special concerns during acceptance testing of software developed by a vendor are:

Options:

A.

Meets Specifications

B.

Adequate Test Data

C.

Preparation for Operation

D.

On Time

E.

All of the above

Question 73

If you were to read in a publication that an IT organization could build software at a rate of 4 lines of code per programmer hour, but in your organization you can only write 2 lines of code per programmer hour, what conclusion could you draw?

Options:

A.

My organization is less efficient than the other

B.

My organization’s programmers are not as well trained

C.

There is no accepted standard for lines of code

D.

My organization is a candidate for outsourcing

E.

My organization needs more experienced programmers

Question 74

If you were to download a software package, which had been developed and placed on the internet for general usage, the one thing you could not control is:

Options:

A.

Ability to test the software

B.

Defining the requirements

C.

Determining how the software will be used

D.

Training IT staff in how to use the software

E.

Deciding not to use the software

Question 75

Which is the best positioning of a quality manager within the IT organization?

Options:

A.

Senior IT Manager

B.

Manager of Systems Programming

C.

Manager of Computer Operations

D.

Outside of the IT Function

Question 76

Which of the following would be considered a verification technique?

Options:

A.

Boundary Analysis

B.

Equivalence Partitioning

C.

Code Inspections

D.

Thread Testing

E.

Regression Testing

Question 77

-- Exhibit –

-- Exhibit --

The diagram is called a:

Options:

A.

Run Chart

B.

Pie Chart

C.

Bar Chart

D.

Pareto Chart

E.

Control Chart

Question 78

Procedures describe how methods, _________, techniques, and people are applied to perform a process?

Options:

A.

Tools

B.

Applications

C.

Software

D.

None of the above

Question 79

-- Exhibit –

-- Exhibit --

In the diagram, the sections of the diagram labeled "A" and "B" represent larger portions of "DO" and "CHECK". Note that the top of the diagram represents a more creative process and lower portion a more defined process.

Options:

A.

A = DO, B = CHECK

B.

A = CHECK, B = DO

C.

A and B are same

Question 80

The guarantee provided by the contractor of software development that the deliverables will meet the specification is called:

Options:

A.

Contractor Support

B.

Penalties

C.

Warranty

D.

Fairness of Contract

E.

Acceptance Test Criteria

Question 81

The step which evaluates whether people possess the skills necessary to effectively use the COTS software in their day-to-day work is referred as:

Options:

A.

Demonstrate the Software in Operation

B.

Acceptance Test the Software Process

C.

Evaluate People Fit

D.

Define Critical Success Factor

Question 82

One of the attributes of an effective security control is dividing responsibility for any event among two or more people. This security attribute is called:

Options:

A.

Simplicity

B.

Fail Safe

C.

Open Design

D.

Separation of Privilege

E.

Psychological Acceptability

Question 83

The purpose of a Risk Analysis Process is to answer the question:

Options:

A.

How big is the risk?

B.

Is this an acceptable risk?

C.

What exactly is being exposed to the risk?

D.

What alternatives are there?

E.

All of the above

Question 84

Which of the following activities occur when the software developed by an outside organization is ready for delivery?

Options:

A.

Contractual Relations

B.

Acceptance Testing

C.

Operation and Maintenance

D.

B and C only

E.

A, B, and C

Question 85

__________ are used to determine whether the standards have been adhered to or not.

Options:

A.

Processes

B.

Templates

C.

Checklists

D.

Guidelines

Question 86

Which of the following is considered a metric?

Options:

A.

Lines of code

B.

Hours worked

C.

Pages of documentation

D.

Mean time to failure

E.

Number of staff assigned to a project

Question 87

It is generally agreed that people are the key to providing an adequate and appropriate level of security. One of the most effective methods for involving people in security is:

Options:

A.

Write a security policy

B.

Conduct security awareness training

C.

Evaluate people on following security procedures

D.

Write detailed security procedures

E.

Develop security response programs

Question 88

The acronym CMM stands for:

Options:

A.

Continuous Maturity Model

B.

Computer Methods and Models

C.

Capability Maturity Model

D.

Change Management Model

E.

Continuous Maturity Methods

Question 89

Which of the following activities should occur before processes are defined to ensure that the most critical processes are defined first.

Options:

A.

Do

B.

Design

C.

Implementation

D.

Check

E.

None of the above

Question 90

Which category of control methods is the most acceptable to the individual?

Options:

A.

Automatic

B.

Auditors

C.

Peer Reviews

D.

Supervisory

E.

Third Party

Question 91

A weakness in an information system, which is a point where the software systems are easiest to penetrate, is called a:

Options:

A.

Risk

B.

Vulnerability

C.

Threat

D.

Control

E.

Exposure

Question 92

Which is generally considered the most important step in the process of contracting for software development?

Options:

A.

Selecting an outside organization as a contractor

B.

Contract negotiations

C.

Operation for maintenance

D.

Budget Criteria

Question 93

The Quality Manager is in the business of selling quality.

Options:

A.

True

B.

False

Question 94

What early quality pioneer developed the "Quality Trilogy" of Quality Planning, Quality Control, and Quality Improvement?

Options:

A.

William Perry

B.

Joseph Juran

C.

Dr. Deming

D.

Philip Crosby

E.

Bill Gates

Question 95

The objective of integrating business and quality planning in a single planning cycle is to ensure that:

Options:

A.

Resources should be involved in both strategic and tactical planning

B.

Adequate resources and time are available to perform the quality activities.

C.

Individuals executing the business plan cannot differentiate the quality planning from the business planning.

D.

Both business staff and the quality staff should be involved in IT planning

Demo: 95 questions
Total 471 questions