Which answer below is NOT one of the seven steps for implementing an IT quality function?
If your customer complains that you made an error, you need to do the following:
The effort required for testing a program to insure it performs its intended function is called:
Cause-and-Effect Diagrams are also referred to as a:
Baselines should always be based on objectively measured data. For this reason, baselines should never be based on subjective measures.
The unit testing performed by a programmer is an example of:
A common term that is used today for contracting for software development is "performance based contracting." Performance based contracting means:
Which of the following artifacts should be subjected to Quality Control?
Objective of assuring that the software / COTS can be integrated into the business system work flow is to ensure that:
______________is a statement of principles, and a broad guide to action.
A standard must be measurable, attainable, and necessary. What is meant by 'attainable' in this context?
____________ Listening is when the listener is performing an analysis of what the speaker said.
What technique can be used to provide structure to the ideas from a brainstorming session?
Which task or tasks are helpful in building support for quality?
In a cost-of-quality analysis, the costs required to avoid errors to do the job right the first time are called:
Internal control is not a serial process, where one component affects only the next. It is a multidirectional interactive process in which almost any component can and will influence another.
"Establish Functional Improvement Objectives" is a step in the ____________ of benchmarking.
Which of the following is the correct definition of the quality attribute reliability?
Management expresses their commitment to quality through:
Boundary analysis techniques are used to create test cases that divide equivalence partitioned groups.
To validate that the COTS software will meet the functional and structural needs of the user, both ________________ and _______________ Testing is performed.
Though priority assigned to a defect is usually subjective, but are dependent on user input(s) or factor(s) such as:
As the organization matures, management relies on __________ for success.
The definition for Reliability is:
Measurement has a high cost; too much investment is required and the return is too low.
The variable "gender" can have the response MALE or FEMALE. The data type of the variable "gender" is:
____________ provides teams an opportunity to reach high-quality decisions with total team commitment.
Which of the following is not one of the four major purposes of recording defects?
Before defining a new process, the scope of the process should be identified. Element(s) for process scope is(are):
Which of the following question(s) is associated with the post-implementation review?
Which of the following factors should NOT be considered when defining a Control Method?
If an organization was to categorize risks as critical, major, or minor what aspect of Risk Management would that be called?
The factors that must be present in acquired software for that software to be successful in your organization are called:
As per Crosby, the first step for building an effective quality program is to:
It is generally recognized that software testing should begin at which software development phase?
In the quality management infrastructure, the level which 'commits resources' is called:
What might be considered one of the most important components of a security awareness program?
Determining which risks are likely to affect the project and documenting the characteristics of each is called ________ .
Which of the following are considered distinguishing characteristics of Risk?
Goals explain how the vision will be achieved.
When maturing the management process, movement will be from:
Which of the following is NOT one of the five channels of communication?
Correlation between process maturity and an organization's willingness to embrace change can be described as:
An objective measure is a measure that can be obtained by:
Quality Assurance is defined as those activities designed to identify 'defects which have already been created'.
Management commitment is the single most important requirement for successful implementation of quality management.
To reduce the cost of quality, the QA Analyst could:
QA is a management function with emphasis on the process producing the product.
Which of the following is considered a product measure?
Which item(s) below are measures of central tendency?
Quality Control practices should be performed during which of the following product phases?
Security passwords should be changed:
What company developed the concept known as "Six Sigma Quality"?
As the continuum of work processes move or evolve towards creative processes, the mix of written procedures and people skills change.
Which of the following defines special cause of variation?
Which of the following is the measurement of your current level of performance:
While unit testing should be done, it is not necessary to spend the time and effort to develop and document the unit test plan and cases because it is conducted by the developers themselves.
Which of the following should be kept under version control?
Which of the following Quality Management principle(s) are incorporated into the ISO 9001 standard?
Capability Maturity Model(s) (CMMs) are defined and managed by:
Strategic planning answers which of the following questions:
Conducting software inspections would be considered which of the following cost-of-quality categories?
The amount of effort required to intercouple or interconnect computer systems is referred to as:
Internal control systems have two components. The first is_____________ ,and the second is the __________ within an individual business application
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The diagram is called a:
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The diagram is an example of a(n):
If you were to read in a publication that an IT organization could build software at a rate of 4 lines of code per programmer hour, but in your organization you can only write 2 lines of code per programmer hour, what conclusion could you draw?
Checking if a date field on a screen gives an error on entering February 29 is an example of:
During the management cycle, which activity MUST be integrated with other activities because it is a continuous activity?
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In the diagram of the tester's work bench, the box labeled (4) is the:
In the new quality management philosophy, the emphasis must be on:
Senior management uses ________ to manage the organization and track to mission, vision, or goals.
The concept of "just in time", as pioneered by Toyota, is only applicable to inventory control.
Which of the following is / are level(s) for maturing the Deliverables Processes?
Which of the following is considered a subjective measure?
Which organization developed the generally accepted model for internal control?
There is a strong correlation between process maturity and defect rates. As the process maturity level increases, the defect rate decreases.
Risk has two attributes. One is magnitude and the other is:
Special concerns during acceptance testing of software developed by a vendor are:
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In the diagram, the sections of the diagram labeled "A" and "B" represent larger portions of "DO" and "CHECK". Note that the top of the diagram represents a more creative process and lower portion a more defined process.
The "V" concept of testing demonstrates continuous testing throughout the software development process. Using the "V" concept describe the roles of the systems development team and the testing team as the project progresses to its closure.
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The following is an argument against measurement that was raised in a team meeting, "Measurement has a high cost, requires too much investment and the return is too low." Provide a counter-argument to that statement.
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You have been requested to develop a “customer satisfaction” baseline study. List five factors about the product or the project team that you might include in your customer satisfaction baseline.
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There are two definitions of quality. Define and describe those two definitions of quality. Then list four approaches that you believe, if implemented, would help reconcile those two definitions so that they, in fact, became the same definition of quality.
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How are the parameters of risk, probability, and impact determined?
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You have been appointed the Information Security Manager of the organization. List and give details the three steps for adequate 'security awareness program'.
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Define the terms measurement dashboard and key indicators.
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Control Charts are a statistical technique used to assess, monitor, and maintain the stability of a process. Describe below how you might employ the use of a control chart and describe the main components of a control chart. (NOTE: You do NOT need to draw a chart.)
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The project team in the XYZ Company's IT Department has been provided with a system development methodology. The methodology details the standards and procedures that are to be followed in building an application system. A project team assigned to build an application system followed those procedures exactly and met the standards. However, when the project was completed it was late, over-budget, and the users of that application were dissatisfied.
Provide four reasons that could have caused this project to fail.
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Describe the difference between an "objective" measure and a "subjective" measure. Give two examples of an objective measure and two examples of a subjective measure.
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The Software Engineering Institute (SEI) developed the Capability Maturity Model (CMM) and later the Capability Maturity Model Integration (CMMI). There are five levels of maturity in CMMI model. Name those five levels, briefly describe each level, and then give an example of a software testing process that would be associated with each of the five levels.
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You have been working for years in a company that does not embrace a continuous improvement approach. You have been promoted to QA Manager and your first order of business is to establish process improvement teams (PIT). Describe who you plan to ask to join a PIT and what their responsibilities will be.
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The eight steps below describe a "Process Improvement Process". Briefly describe what should happen in each step.
Step 1 - Select process and team
Step 2 - Describe current process
Step 3 - Assess process for control and capability
Step 4 - Brainstorm for improvement
Step 5 - Plan how to test proposed improvement
Step 6 - Analyze results
Step 7 - Compare results
Step 8 - Change process or redo steps 4-8
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Each verification technique has a specific purpose. Describe the purpose and when each of these techniques should be use:
1. In-process Review
2. Checkpoint Review
3. Post-implementation Review
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As more of an organization’s business goes online the need for security increases. As a quality assurance manager, your IT Director knows that security is comprised of technical controls and management controls. The technical controls such as virus protecting software are very complex and its effectiveness would be difficult to evaluate by the average quality assurance professional. However, quality assurance professionals should be able to evaluate the management controls over security. To accomplish this, your IT Director has asked you to develop a ten question checklist that could be used to determine whether or not adequate management security controls exist over online software systems.
List below the ten questions you would put on that checklist.
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