What is a sys_id?
How can administrators utilize the same content for different notification channels?
What do you need to do before you can use an Application-based trigger in your flow?
What is the name of the table relationship, where two or more tables are related in a bi-directional relationship, so that the related records are visible from both tables in a related list?
What icon do you use to change the label on a Favorite?
Your customer would like to create a new template to notify users who are affected by network outages at their site. Which module would you use to create a new notification?
When using the Performance Analytics application in the Now Platform, what kind of KPI signals are used to make decisions that statistically support long term workflow stability?
What needs to be specified, when creating a Business Rule? (Choose four.)
Which plugin needs to be activated in order to translate the content of a catalog item to multiple languages?
On a Business Rule, the When setting determines at what point the rule executes. What are the options for specifying that timing?
How is a group defined in ServiceNow?
The ServiceNow Virtual Agent provides assistance within a messaging interface. Which capability allows end users to configure virtual Agent to intercept and help resolve submitted incidents?
What Is the purpose of the Fitter navigator In the Application Navigator?
Which icon would you double click, to expand and collapse the list of all Applications and Modules?
What is used frequently to move customizations from one instance to another?
An IT manager is responsible for the Network and Hardware assignment groups, each group contains 5 team members. These team members are working on many tasks, but the manager cannot see any tasks on the Service Desk > My Groups Work list. What could explain this?
Which fields can be configured in reporting to perform arithmetic, coalesce, concatenation, and length?
What is the purpose of a Data Policy?
When designing a flow, how do you reference data from a record, in that flow?
What is a Notification?
What is the difference between a Ul Policy and Data Policy?
When a user reports that they are not able to see modules on the application navigator, what can you do, to see what modules are visible to them?
What are two ways to generate an Event? (Choose two.)
A new service catalog item is being developed, but should only be visible to managers inside the HR Department. What method would you use to fulfill this requirement?
What are the three components of a filter condition?
What is a key difference between Reporting and Performance Analytics?
A change request has been approved and assigned to you as the system administrator to change the Incident number prefix from the default of "INC" to the company standard IN." What are the next steps to be taken''
Which module is used as the first step for importing data?
What is a no-code approach to control the mandatory or read-only state of a form field?
After finishing your work on High Security Settings, what do you do to return to normal admin security levels?
Which tool should be used to populate commonly used fields in a form?
Which section of the ServiceNow UI allows you to perform a global search?
What is a role in ServiceNow?
How are local flow variables accessed in the Flow Designer Data panel?
Access Control rules may provide access security for which of the following database objects?
Where in Flow Designer can users access information about actions that are added to the flow?
The ServiceNow platform includes which types of interfaces? (Choose three.)
On the Reports page, what sections allow you to see which reports are visible to different audiences? (Choose four.)
IntegrationHub enables execution of third-party APIs as a part of a flow. These integrations are referred to as
Which certificate-based authentication methods can be enabled so that users can log into the Service Portal? (Select all that apply) Select 2 Answers from the below options
Which of the following allows a user to edit field values in a list without opening the form?
Reports can be created from which different places in the platform? (Choose two.)
From the User menu, which actions can a user select? (Choose three.)
Which term refers to application menus and modules which you may want to access quickly and often?
Record numbers have to be manually incremented
What is a Record Producer?
Tables are made up of which of the following?
Which type of interface enables you to display multiple performance analytics, reporting and other widgets on a single screen?
UI Policy can make fields read-only, mandatory, or hidden.
What is a schema map?
A group is stored in which table?
Knowledge Base Search results can be sorted by which of the following? (Choose three.)
Which one of the following statements is true about Column Context Menus?
The display sequence is controlled in a Service Catalog Item using which of the following?
Which one of the following statements describes the purpose of a Service Catalog workflow?
What displays a set of records from a table?
What is a Dictionary Override?
Which one of the following modules can be used to view field settings for a table?
What defines conditions that are evaluated against users to determine which users can create, read, write, and retire knowledge articles.
A knowledge article must be which of the following states to display to a user?
Where can Admins check which release is running on an ServiceNow instance?
What are the three components of a filter condition?
A Service Catalog may include which of the following components?
ServiceNow is a single-instance, multiple tenant architecture?
database live at the Data Center.
What are the two aspects to LDAP Integration?
In what order should filter elements be specified?
Which one of the following statements describes the contents of the Configuration Management Database (CMDB)?
A User is stored in which table?
Which application is used to change the number format per table?
Which one of the following statements applies to a set of fields when they are coalesced during an import?
Which one of the following statements is a recommendation from ServiceNow about Update Sets?
When using the Load Data and Transform Map process, what is the Mapping Assist used for?
For Administrators creating new Service Catalog items, what is a characteristic they should know about Service Catalog variables?
What is the difference between UI Policy and UI Action?
Where would you go in ServiceNow to order services and products offered by various departments?
Configuration will not affect what others see on their forms.
Which of the following can be customized through the Basic Configuration UI 16 module? (Choose three.)
Which three Variable Types can be added to a Service Catalog Item?
Data Policy can enforce mandatory data on import.
Access Control rules are applied to a specific table, like the Incident table. What is the object name for a rule that applies to the entire Incident table (all rows and fields)?
As administrator, what must you do to access feature of High Security Settings?
What process allows users to create, categorize, review approve and browse important information in a centralized location that is shared oy the entire organization?
If a user is on an Incident form and is alerted when they change the value of the Priority field, which type of script executes in the Platform?
When importing data from a spreadsheet, which step defines where the incoming data columns will be written in the receiving table?
When a flow runs an action, it generates a runtime value, which stays the same for the duration of the flow. What is the name of this runtime value?
A subject matter expert routinely receives tasks which have been worked by first level support, before receiving the assignment
What could you suggest. to make it easier for the expert to read only the work notes in the Activity log?
You have been asked to create a way for users to order a new iPhone, but only if they get two levels of approval. The approvers and users should be automatically notified at each approval level. What feature would you use to manage the approvals and notifications?
From a related list, what would a user click for personalize the layout of the columns?
After finishing your work on High Security Settings, what is a possible way to return to normal admin security levels?
Which best describes a field in a SeniceNow table?
Which admin role is required to make changes to High Security Settings?
What section on the notes tab, shows the history of the work documented on the record?
What actions are taken to filter a long list of records to show only those with the Category of Hardware?
When would you use the following steps?
1, Homepage Admin > Pages
2. Right click on Homepage record
3. Select Unioad Portal Page
Which tables are available by default in a ServiceNow instance?
Choose 3 answers
What framework can be used to manage the tables and Cis associated with a use case?
What are advantages of using Flow Designer? (Choose three.)
Tables may be set up with Many to Many relationships. What is a classic example of a scenario where the tables would have many to many relationships?
While showing a customer their incident form, they ask to change the Priority field title to display their internal terminology PValue. How would you do that?
Choose 2 answers
Which one of the following describes the primary operations performed against tables in the Service Now platform?
The Report Designer contains different section for configuring your report. Which section is used to specify the name of the report, and the table or data source for the report.
Which tool graphically displays an infrastructure view for a configuration item (CI) and its relationship with other CIs?
Which field (or fields) is used as a unique key during imports?
When looking at a long list of records, you want to quickly filter, to show only those which have Category of Hardware. How might you do that?
What section on a task record would you use to see the most recent update made to a record?
A Role is defined as what?
Which action enables personalization in a form for the admin role, only?
You are asked to create an option in the Service Catalog, which will allow a user to click Get Help and describe the issue they are having. These forms should create incident records, which are automatically routed to the Service Desk. Which method would you use?
How would you navigate to the Schema map for a table?
Which ServiceNow utility provides a modern interactive graphical interface to visualize configuration items and their relationship?
A user is complaining that they are seeing a blank page, when they click Create New, from your custom Inventory application. You have confirmed that they can see the Inventory application, and the Create New module on the application navigator. What could be the cause of this issue?
What icon do you use to change the boon and color on a Favorite?
While on an Incident record, how would you add a Tag for "Special Handling" to the record?
Access controls are evaluated in this order:
1. Match object against table ACL
2, Match the object against field ACL
Within step 1 above, what order are the table ACLs evaluated?
An order for new office equipment has Men placed through the Service Catalog. How would you view the lists of requests after the orders have Men placed?
If users would like to locate and assign a task to themselves in the Platform, What action could they perform from the list view to make the assignment?
Choose 2 answers
What Service Catalog feature do you use to organize items into logical groups?
What features are available in Knowledge Management, to support continuous improvement on the knowledge articles?
Choose 4 answers
Which application is used primarily to load data into ServiceNow?