What are key relationships between Changes and Incidents?
Choose 2 answers
In release management what controls the movement of the state from Scoping to Awaiting Approval?
Your customer wants Problem records to be assigned automatically to the Support group associated with the CI on the problem record.
Which business rule already satisfies this requirement?
What are the Release types available on the baseline release record?
In the baseline implementation, what are key relationships between Change and Configuration Item (CI) records? Choose 3 answers
Where can a change manager define the interval frequency for unauthorized change detection?
By default, when using Inbound actions, what happens if an email is received which has an Incident watermark?
Where should an admin go to view all of the search queries entered by users in the knowledge search?
Which of these can be associated with a service within the service portfolio taxonomy?
ServiceNow contains a resource with information about all services. It is used to support the sale and delivery of services to employees and customers. It includes information about deliverables, options, prices, delivery and performance targets.
What is this resource called?
What are the components of a Flow Action?
Which of these can be defined using step based fulfillment in Catalog Builder? Choose 2 answers
How is the Resource Management application activated?
Which role has the ability to configure and manage incident Management properties?
Incident management includes limited functionality for what advanced reporting capability?
When building out a service catalog categorizing items helps users navigate and search in the catalog. Which roles would allow you to create and maintain categories?
Choose 3 answers
If a change model has Write roles AND Can write defined, which users have the ability to modify the change model record? Choose 2 answers
How is granular read and write access for a specific change model defined?
Which of the following cannot be defined or set through a Catalog UI Policy?
Your customer wants incidents to close automatically 7 days after the incident is resolved. How do you meet this requirement? (Choose two.)
What should you use to capture data in a grid layout on a catalog item?
A problem record is the Parent to what record?
What actions can a user with the itil_admin role take in support of Change Management? (Choose three.)
On an incident record, where are the fields that appear on the caller lookup select box defined?
Which of the following elements are automatically included in the name of the update set for items published via Catalog Builder?
Choose 2 answers
What are key relationships between Change and Release Management? (Choose three.)
Which baseline Change Flow automatically generates a Change task, for Post Implementation Review?
What would you use to create Incident records based on email sent by users or systems?
Where can a change manager define the conditions that must be met before a change request can move from one state to another?
What is the Business Rule that triggers automatic group assignment on Incident, Problem or Change requests?
Which of the following are defined for a given change model?
Choose 3 answers
What types of Conflicts are detected automatically on the Change request?
Choose 3 answers
From a data model perspective which Table is the base class for the configuration management database?
Your customer complains that when their users click on the Configuration Item magnifier from the Incident form, that they are overwhelmed by the volume of CIs to choose from. They want to exclude certain types of CIs from the CI lists on the Incident, Problem and Change forms.
What do you recommend to your customer?
Where are the technical approvals defined, that are executed in the Change - Normal - Assess flow?
On the 'Create New" change landing page in Service Operations Workspace, what class label is displayed for the Emergency change model?
When using Inbound Email Actions, what happens if an email is received which has no watermark or reference number?
On an incident record, where are the fields fiat appear on the caller lookup select box defined?
When configuring stages in Flow Designer, what are some of the options that can be done? (Choose two.)
Where is the definition of what is provided, or not provided, for a service defined?
When defining SLAs for the service catalog at what level is the SLA typically defined?
Your customer is using the baseline Create Incident Catalog Item and would like to add a few additional input fields. How should you update the catalog item?
Your customer would like to add a field to the Something is Broken record producer form. Which formatter would you use to add the field?
Given the class structure shown below which types of CIs will be included in a report run against the cmdb_ci_computer table?
Your customer wants a catalog to contain two items:
1. A request with 1 approval and 2 fulfillment tasks
2. A link to a knowledge article
What type of item would you use to satisfy the requirement for the Construction request?
Your implementation team has a new Business Analyst. They will be attending their first Service Catalog workshop and will be responsible for capturing notes and decisions from the workshop.
What Now Create assets do you recommend they review, to prepare? (Choose two.)
What functionality can be used to define the sequence of activities that should be taken to complete catalog items?
Choose 2 answers
On a Normal Change Model what are some examples of the Model Stale Transitions that are defined for the Authorize state?
Unless there are particular security requirements, what role is given to users that perform request fulfillment work?
When using the Email Client, what is the difference between an Email Template and a Quick Message?
Your customer wants to know why users with the problem_coordinator role can Communicate workarounds, and fixes; but users with problem_task_analyst cannot.
How do you explain this?
Your customer has a catalog item for Request VPN. They would like to adjust the cart layout for only the VPN item, so the Quantity field is not displayed. How would you meet this requirement?
What is KCS (Knowledge Centered Services)?