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ServiceNow CIS-HAM Certified Implementation Specialist - Hardware Asset Management Exam Practice Test

Demo: 55 questions
Total 184 questions

Certified Implementation Specialist - Hardware Asset Management Questions and Answers

Question 1

Delegated Developers are granted access only to what in which they are working?

Options:

A.

Interfaces

B.

APIs

C.

Instances

D.

Scopes

Question 2

What hardware asset attribute should you track that is NOT part of a configuration item (CI)?

Options:

A.

IP address

B.

CPU

C.

Cost

D.

Operating system

E.

Memory

Question 3

Which of the following are considered assets? (Choose three.)

Options:

A.

Facilities

B.

Contracts

C.

Hardware

D.

Software entitlements

E.

Software distributions

Question 4

Which plugins for asset management functionality are inactive by default? (Choose three.)

Options:

A.

Expense Line

B.

Hardware Asset Management

C.

Procurement

D.

Depreciation

E.

Cost Management

F.

My Assets

Question 5

Which of the following are components of the asset request structure? (Choose three.)

Options:

A.

Procurement orders

B.

Transfer orders

C.

Stock order tasks

D.

Purchase orders

E.

Catalog tasks

Question 6

What are the main purposes of transfer order line tasks? (Choose two.)

Options:

A.

To help track service levels and the time frame needed to complete a transfer order

B.

To move transfer order lines from one stage to another

C.

To help track the total number of assets moved from one stockroom to another

D.

To automate reordering of consumables as they are consumed by users

E.

To move transfer orders from one stage to another

Question 7

Inventory audit results provide easy visibility into the reconciliation of scanned assets to the existing inventory. What audit statuses are displayed as part of the results? (Choose four.)

Options:

A.

Scanned

B.

Not found

C.

New

D.

Scanned and not expected

E.

Scanned and expected

F.

Expected and not found

Question 8

Expected outcomes of IT asset management (ITAM) include which of the following? (Choose three.)

Options:

A.

Integrates with business services via the Service Catalog from request through to disposal

B.

Leverages IT Service Management (ITSM) to manage the lifecycle of assets as they pass through their useful life as configuration items (CIs)

C.

Provides input into, aligns with, and follows corporate governance

D.

Improves application privacy and security adherence

E.

Leverages Service Mapping to predict service impact

Question 9

During hardware model normalization, a hardware asset is set to a normalization status of, "Partially Normalized". What is the most likely cause?

Options:

A.

The model name is missing from the hardware model record.

B.

The model number is missing from the hardware model record.

C.

The model product is missing from the hardware model record.

D.

The model manufacturer is missing from the hardware model record.

Question 10

What are the Normalization statuses? (Choose six.)

Options:

A.

Manufacturer Normalized

B.

Match Not Found

C.

Partially Normalized

D.

Normalized

E.

Manually Normalized

F.

Version Normalized

G.

New

Question 11

When using the HAM application, what happens when you create a new transfer order line on a transfer order?

Options:

A.

The asset(s) listed in the transfer order line are automatically transferred to the new stockroom

B.

The transfer order line is automatically placed in a state of Ready for fulfilment

C.

A transfer order line task is automatically created to move the transfer order line from one stage to another

D.

A transfer order line task is automatically created to validate enough stock exists

E.

The asset(s) listed in the transfer order line are automatically readied for shipment

Question 12

During an audit, when is the Expected Assets list populated in the asset audit form?

Options:

A.

When the nightly scheduled job runs

B.

When scanning completes

C.

When scanning begins

D.

Pre-populated by the asset manager before audit

E.

When the asset manager Submits the results

Question 13

Which features are part of the ServiceNow Mobile App? (Choose two.)

Options:

A.

Provides end users visibility to their assigned hardware

B.

Enables reclamation of mobile devices

C.

Provides users visibility to their disposed consumables

D.

Enables end users to log incidents for their assigned assets

Question 14

What are types of assets? (Choose four.)

Options:

A.

Model

B.

Software entitlement

C.

Hardware

D.

Consumable

E.

Stockroom

F.

Facility

Question 15

What field must an agent complete when resolving an incident in order for the HAM asset tasks to automatically update all configuration item (CI) and asset records associated to the Incident?

Options:

A.

Asset and CI Action

B.

Asset-CI Task Action

C.

Asset Task Action

D.

Asset Action

Question 16

Which applications are required to perform a blind audit of your asset inventory?

Options:

A.

Hardware Asset Management (HAM) and ServiceNow My Assets mobile app

B.

Hardware Asset Management (HAM) and Software Asset Management (SAM)

C.

ITSM Asset Management and ServiceNow My Assets mobile app

D.

ITSM Asset Management and ServiceNow Agent mobile app

E.

Hardware Asset Management (HAM) and ServiceNow Agent mobile app

Question 17

Which values does the "Asset tracking strategy" field provide to affect individual models? (Choose three.)

Options:

A.

Create consumable asset

B.

Don't create assets

C.

Merge CI

D.

Leave to category

E.

Create assets

Question 18

During an audit, when is the Scanned Assets related list updated in the asset audit form?

Options:

A.

When the nightly scheduled job runs

B.

Each time scans are submitted from the app

C.

Every time an item is scanned from the app

D.

Every 15 minutes

E.

Every hour

Question 19

Winch role allows you to allocate a resource?

Options:

A.

resource_user

B.

it_project_user

C.

business_stakertolder

D.

resource_manager

Question 20

The Hardware Asset Management (HAM) application expands baseline ITSM Asset Management with which features? (Choose three.)

Options:

A.

Mobile Asset Receiving

B.

Mobile My Assets

C.

Hardware Model Normalization

D.

Hardware Asset Dashboard

E.

Stockrooms

F.

Asset & Model Records

G.

Asset Inventory Audit

Question 21

The Stock Rule Runner scheduled job replenishes stock in a stockroom__________.

Options:

A.

When stock is less than the threshold specified in the stock rule

B.

By creating a purchase orders to restock from other stockrooms

C.

By creating transfer orders to restock from other stockrooms

D.

By notifying the stockroom manager of new transfer orders

Question 22

Key features of consumables are:

Choose 2 answers

Options:

A.

Can Be discovered

B.

Managed in bulk

C.

Retired on consumption

D.

Fixed cost

E.

Low value

Question 23

What fields does the ServiceNow Content Service normalize or enrich? (Choose four.)

Options:

A.

Lifecycle

B.

Device type

C.

Manufacturer

D.

Memory

E.

Asset tag

F.

Hardware model

Question 24

What requirements must be met in order for a consumable asset to be consumed? (Choose three.)

Options:

A.

Quantity > 0

B.

State is In stock or Pending Delivery

C.

Substate is pre-allocated

D.

Substate is Available

E.

Quantity > stockroom threshold

F.

State is In stock

Question 25

Baseline ITSM Asset Management provides which features? (Choose three.)

Options:

A.

Mobile My Assets

B.

Hardware Model Normalization

C.

Asset Inventory Audit

D.

Hardware Asset Dashboard

E.

Hardware Manufacturer Lifecycle Dates

F.

Stockrooms

G.

Mobile Asset Receiving

Question 26

An asset is manually created from a purchase order before it has been shipped by the supplier. By default, the state of the asset is set to:

Options:

A.

On order

B.

In use

C.

Awaiting delivery

D.

Pending transfer

Question 27

What are ways to measure trustworthy data? (Choose four.)

Options:

A.

Sustainability

B.

Plausibility

C.

Credibility

D.

Dependability

E.

Transferability

F.

Reliability

Question 28

How do you calculate residual value?

Options:

A.

Subtract the amortized value from the cost of the asset

B.

Subtract storage and lease cost from the cost of the asset

C.

Subtract the depreciation from the cost of the asset

D.

Subtract the salvage value from the cost of the asset

Question 29

Stock rules have automatic restocking actions that occur through a daily scheduled job. What plugin must be activated in order to configure and use the scheduled job?

Options:

A.

Cost Management

B.

Procurement

C.

Field Service Mobile

D.

Order Management

Question 30

What are baseline asset states? (Choose three.)

Options:

A.

In Stock

B.

Consumed

C.

Retired

D.

Duplicate

E.

Exported

Question 31

When sourcing a requested item from a supplier using the catalog task form to create a purchase order, the catalog item must be available in:

Options:

A.

Supplier Catalog

B.

Product Catalog

C.

Inventory Catalog

D.

Vendor Catalog

Question 32

Which of the following are functions of the model category? (Choose two.)

Options:

A.

Model categories group consumables in the Product Catalog

B.

Model categories determine when to create assets from configuration items (Cls)

C.

Model categories group related assets in the Service Catalog

D.

Model categories provide the link between configuration management and asset management

E.

Model categories provide the link between procurement management and asset management

Question 33

A component is considered an IT asset vs. a configuration item (CI) when you want to do which of the following? (Choose three.)

Options:

A.

Manage its procurement, maintenance, or retirement

B.

Track its operational information

C.

Track its monetary value or costs

D.

Manage its associated license, warranty, or lease contracts

E.

Know its relationships to other assets in the CMDB

Question 34

What are the four tiers of Capability Blueprint?

Options:

A.

Trustworthy Data, Lifecycle Management, Process Integration, Strategic Conformance

B.

Trustworthy Data, Practical Management, Process Integration, Business Alignment

C.

Trustworthy Data, Practical Management, Operational Integration, Strategic Conformance

D.

Trustworthy Data, Lifecycle Management, Operational integration, Business Alignment

Question 35

When does an asset’s lifecycle begin?

Options:

A.

When an asset request is fulfilled

B.

Upon the asset deployment

C.

When the asset is procured

D.

Upon the asset’s request

Question 36

When designing steps with operations requiring variables, it is best practice to do what?

Options:

A.

hard core variables

B.

always use scalar variables

C.

query targets for variables Most Voted

D.

design for a static environment

Question 37

Within the asset audit form, where would you find the list of all assets that were found at the stockroom or warehouse that is being audited?

Options:

A.

Identified assets

B.

Scanned assets

C.

Expected assets

D.

Labelled assets

E.

Inventoried assets

Question 38

To perform hardware model normalization, which three fields from the hardware model record are used to set the normalized display name?

Options:

A.

Name, Asset tracking unit, Model number

B.

Name, Manufacturer, Model number

C.

Asset tracking unit, Manufacturer, Model category

D.

Asset tracking unit, Manufacturer, Model number

E.

Name, Device type, Model category

Question 39

What must exist before a consumable can be consumed? (Choose three.)

Options:

A.

A stock order record

B.

A model record

C.

A transfer order record

D.

A model category record

E.

A consumable record

Question 40

Which elements are provided by the hardware asset management content service? (Choose three.)

Options:

A.

Manufacturer lifecycle dates

B.

Cost

C.

Product warranty

D.

Manufacturer

E.

Model name

F.

Compatibles

Question 41

When viewing the Model Management tab of the Hardware Asset dashboard, you see that several models are reported as Match Not Found. What are potential causes of this? (Choose three.)

Options:

A.

You have opted out of the Content Service

B.

The content is not available from the Content Service

C.

Your model form contains a good Model number, but a bad model Name

D.

Something on your model form may be badly formatted

E.

The content has not been downloaded from the Content Service

Question 42

When creating a list report that groups all assets by product model, which table is used?

Options:

A.

alm_asset

B.

alm_model

C.

alm_model_category

D.

alm_hardware

Question 43

What functionality enables you to automatically create asset records from information provided by your vendor while your assets are still in transit?

Options:

A.

Advanced Delivery Notification (ADN)

B.

Advanced Shipment Notification (ASN)

C.

Automatic Shipment Notification (ASN)

D.

Automatic Asset Notification (AAN)

E.

Advanced Vendor Notification (AVN)

Question 44

During an inventory audit, what happens if you accidentally scan the same asset twice?

Options:

A.

The first scan is imported

B.

Both records are imported

C.

HAM automatically removes duplicates

D.

The most recent scan is imported

Question 45

What feature does the Hardware Asset Management (HAM) application use to fully normalize hardware models?

Options:

A.

Transform mappings

B.

Mapping assist

C.

Normalization transformation

D.

Normalization mappings

E.

Transform normalization

Question 46

What is the third tier of the capability blueprint?

Options:

A.

Practical management

B.

Strategic conformance

C.

Trustworthy data

D.

Operational integration

E.

Financial management

Question 47

Once a Catalog Item has been requested, what mechanism determines the approvals, and tasks that are triggered in the application?

Options:

A.

Processes

B.

Flows

C.

Procedures

D.

Actions

E.

Scripts

Question 48

What is the default state of a newly created asset?

Options:

A.

In use

B.

Consumed

C.

On order

D.

In stock

Question 49

What are the three types of catalogs in ServiceNow? (Choose three.)

Options:

A.

Product Catalog

B.

Consumable Catalog

C.

Asset Catalog

D.

Vendor Catalog

E.

Service Catalog

Question 50

Which mobile app can users leverage to create assets, perform inventory audits, and receive assets?

Options:

A.

Now Agent Mobile App

B.

Now Procurement App

C.

Now Mobile App

D.

Now Onboarding App

Question 51

During the hardware model normalization process, which field is the most important criteria for creating a fully Normalized hardware model?

Options:

A.

Model number

B.

Manufacturer

C.

Display name

D.

Model name

Question 52

What is the preferred method of parsing in the Transform/Compose step of an event rule?

Options:

A.

Python

B.

Regex

C.

sed/awk

D.

JavaScript

Question 53

What is the primary goal of the Inventory tab of the Hardware Asset Management dashboard?

Options:

A.

Help the asset manager generate reports

B.

Show the value from maintaining inventory

C.

Help the stock manager process transfer orders

D.

Show the value from bulk purchasing

E.

Help the asset manager process purchase orders

Question 54

Hardware models may not be fully normalized until updated content is downloaded from the Hardware Model Normalization Content Service. How do you determine if the content has been downloaded?

Options:

A.

Determine if the business rule, Create a Hardware Normalization Download, has been triggered yet or not

B.

Review the Last updated date of the Central Data Service Download Status jobs on the Normalization and Content Service dashboard

C.

Review the Hardware Model Content Service Download section on the Model Management tab of the Hardware Asset dashboard

D.

Query the scheduled job reports to determine if the Hardware Normalization Content Library Download job has completed yet

Question 55

A user’s broken laptop is replaced via an incident. Upon completion, the Incident Management application triggers the swap/replace asset task. Which fields are automatically updated in the associated asset record? (Choose three.)

Options:

A.

Software allocations

B.

Maintenance contracts

C.

Depreciation values

D.

Related CI record

E.

Disposal information

Demo: 55 questions
Total 184 questions