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ServiceNow CIS-HAM Certified Implementation Specialist - Hardware Asset Management Exam Practice Test

Demo: 15 questions
Total 105 questions
Get CIS-HAM Full Access Download CIS-HAM PDF

Certified Implementation Specialist - Hardware Asset Management Questions and Answers

Question 1

What is the purpose of stock rules? (Choose two.)

Options:

A.

To automatically transfer assets when a low quantity threshold is detected in a stockroom

B.

To track stock orders from a vendor

C.

To send notifications when a low quantity threshold is detected in a stockroom

D.

To track stock movement between stockrooms

E.

To send notifications when a stock shipment arrives at a stockroom

Question 2

You may adjust a contract when it is in which of the following states? (Choose two.)

Options:

A.

Active

B.

Extended

C.

Canceled

D.

Expired

E.

Renewed

Question 3

What is the process of restructuring data to maintain consistency?

Options:

A.

Integration

B.

Normalization

C.

Discovery

D.

Service Mapping

Question 4

Hamm is a member of the Asset Managers group which has the ham_admin role assigned to it. Based on this role alone, which of the following operations can Hamm perform? (Choose four.)

Options:

A.

Revert normalization results

B.

Create and delete asset records

C.

Create purchase orders

D.

Create flows

E.

Import assets

F.

Add Service Catalog entries

Question 5

The Hardware Asset Management (HAM) application expands baseline ITSM Asset Management with which features? (Choose three.)

Options:

A.

Mobile Asset Receiving

B.

Mobile My Assets

C.

Hardware Model Normalization

D.

Hardware Asset Dashboard

E.

Stockrooms

F.

Asset & Model Records

G.

Asset Inventory Audit

Question 6

Which features are part of the ServiceNow Mobile App? (Choose two.)

Options:

A.

Provides end users visibility to their assigned hardware

B.

Enables reclamation of mobile devices

C.

Provides users visibility to their disposed consumables

D.

Enables end users to log incidents for their assigned assets

Question 7

What information would you find on the End of Life tab of the Hardware Asset dashboard? (Choose two.)

Options:

A.

Hardware asset disposal status

B.

New hardware assets found by audits

C.

Hardware assets disposed (YTD)

D.

Consumable models up for End of Life

Question 8

When using transform maps to transform imported hardware model data to your desired asset tables, what option do you set to uniquely identify the same asset in order to merge/update records?

Options:

A.

Coalesce

B.

Consolidate

C.

Unique identifier

D.

Unique source

E.

Unique target

F.

Combine

Question 9

Which catalog facilitates the ability to source from existing stock?

Options:

A.

Procurement Catalog

B.

Vendor Catalog

C.

Service Catalog

D.

Product Catalog

Question 10

To access the full spectrum of asset management functionality, which inactive plugins should be installed? (Choose five.)

Options:

A.

Discovery

B.

Cost Management

C.

Procurement

D.

Hardware Asset Management

E.

Data Certification

F.

Service Mapping

G.

Managed Documents

Question 11

Configuration items (CIs) track what type of information? (Choose two.)

Options:

A.

Financial

B.

Operational

C.

Lifecycle

D.

Contractual

E.

Relationship

Question 12

Assets can be scanned and created in ServiceNow via the Agent mobile application in which scenarios? (Choose two.)

Options:

A.

Create a single asset via barcode scan

B.

Receive one or multiple assets from a purchase order

C.

Create multiple assets listed on a contract PDF scan

D.

Create a single asset via Name search

Question 13

Several of your models are listed as Match Not Found on the Model Management tab of the Hardware Asset dashboard. What are the potential causes of this? (Choose three.)

Options:

A.

The hardware model content has not yet been downloaded from the Content Service

B.

Normalization could not match any of the three key fields in the hardware model form with a rule in the Content Service

C.

Your hardware model form contains a good model number, but a badly formatted model name

D.

You have opted out of the ServiceNow Content Service

E.

A normalization rule for the hardware model does not exist in the Content Service

Question 14

What is the third tier of the capability blueprint?

Options:

A.

Practical management

B.

Strategic conformance

C.

Trustworthy data

D.

Operational integration

E.

Financial management

Question 15

The Stock Rule Runner scheduled job replenishes stock in a stockroom__________.

Options:

A.

When stock is less than the threshold specified in the stock rule

B.

By creating a purchase orders to restock from other stockrooms

C.

By creating transfer orders to restock from other stockrooms

D.

By notifying the stockroom manager of new transfer orders

Load More CIS-HAM Questions
Demo: 15 questions
Total 105 questions
Get CIS-HAM Full Access Download CIS-HAM PDF