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Salesforce User-Experience-Designer Salesforce Certified User Experience Designer (SP23) Exam Practice Test

Salesforce Certified User Experience Designer (SP23) Questions and Answers

Question 1

Cloud Kicks (CK) wants to provide employees with quick access to apps, objects, and other items in the Salesforce mobile app. Which navigational feature should CK use?

Options:

A.

Personalized Navigation Tabs

B.

Console Navigation

C.

Utility Bar

Question 2

Which elements of visual design should be used to better translate style and branding guidelines?

Options:

A.

Typography, Color, Imagery

B.

Wireframes, Personas, Blueprints

C.

Sketching, Wireframes, Storyboards

Question 3

A UX Designer has been asked to improve Salesforce adoption among salesrepresentatives at Cloud Kicks. After conducting stakeholder and user interviews, the designer finds there is no clear, consistent sales process.

What should the designer do next?

Options:

A.

Tell the customer they need to improve operations before any work can be done.

B.

Log the findings and move forward with presenting possible solutions.

C.

Recommend Field Level Validation to ensure users are entering the correct data.

D.

Conduct a workshop with stakeholders to align on the current state and build consensus.

Question 4

Universal Containers (UC) uses a custom lightning component with an Apex class to display

shipment information (custom object, private OWD). UC sales managers are complaining

about two important points:

● Shipment records that belong to their teams can be seen by other users.

● Shipment amount should be visible only by managers, but sales reps are able to view it.Which two features did the development team miss that is causing the problems?

Choose 2 answers.

Options:

A.

Use runAs in test class to enforce user permissions and field-level permissions.

B.

Use With Sharing keyword in Apex classes to enforce sharing rules evaluation.

C.

Use isSharable keyword in Apex classes to assurerecord visibility.

D.

Use isAccessible() method in Apex classes to check field accessibility

Question 5

W UX wants to customer the end user’s Salesforce app experience.

Which two administrator capabilities should be used for mobile navigation menu setup?

Choose 2 answers

Options:

A.

Tab visibility is dependent on the location of the user.Different menu configurations can be set for different types of users.

B.

Navigation items are configure in the Salesforce Navigation Setup mode.

C.

Visualforce pages and Lightning pages can be included

Question 6

Cloud Kicks’ Sales team needs in-App Guidance for key functions and processes so they can maximum their time.

In which three ways should a UX Designer customize the Salesforce Help Menu to meet this request/

Choose 3 answers

Options:

A.

Provide the user with asite map of all the content.

B.

Add links to printable tipsheets or training videos.

C.

Create a just-in-time pop-up content based on new feature rollouts.

D.

Provide access to specific Trailhead or MyTrailhead content.

E.

Add links to a company dictionaryor glossary of key terms.

Question 7

Cloud Kicks hired a UX Designer to help create a form for a wide group of users. After receiving that final requirement, the designer realizes there are too many fields.

What could improve form readability?

Options:

A.

Improve form security by adding a challenge-response test.

B.

Create a three-column grid to reduce the form length.

C.

Replace field labels with placeholder text.

D.

Add section headers to visually separate fields into groups.

Question 8

What would it mean for the user when designing perceivable content?

Options:

A.

The content should only be presented In a visual format.

B.

The content should only be presented In an audio format.

C.

The content should be presented in a way that can be convertible between different formats.

Question 9

Users from a small group within a Sales team have complained about an object that is often usedonly by team that has not been added to their Lightning app. Due to the small volume of users, the administrator is not considering creating a new app for them.

Which two Salesforce feature should be suggested to improve the end-user experience?

Choose 2 answers

Options:

A.

Favorite the often-used object.

B.

Add the object’s related list to the Home page.

C.

Personalize the navigation bar.

D.

Create a custom component on a Dashboard.

Question 10

A UX Designer is asked to design a responsive page. When screen resolution changes, the content of the page should expand across columns or wrap and push it self onto new rows.

Which Salesforce Lightning Design System (SLDS) utility provides the most flexible system to meet these requirements?

Options:

A.

Spacing

B.

Layout

C.

Alignment

D.

Grid

Question 11

Cloud kicks research team provides its UX Designer with a readout stating the audience for the design solution has a high number of visually impaired people.

How should the design be approached?

Options:

A.

Ensure all text is black to maximize readability.

B.

Optimize for color contrast-ratio and screen-reading technology.

C.

Ensure Health Insurance Portability and Accountability Act (HIPAA) standards and guidelines are followed.

D.

Design a mobile-responsive solution to be used with Mobile Publisher.

Question 12

A UX Designer interviews a user who spends most of their time moderating forums, enforcing community standards, and providing member support.

Which Salesforce persona does this user align with?

Options:

A.

Site Admin

B.

Community Manager

C.

Support Manager

Question 13

Cloud Kicks is considering using Learning Paths functionality to assign learning content to employees as part of its onboarding process.

Which feature could be assigned to learners'

Options:

A.

Trailhead modules

B.

Hands-on challenges

C.

Superbadges

Question 14

The UX Designer at Cloud Kicks is asked to make the website size and content adapt to the screen size, platform and orientation.

Which design should the design use?

Options:

A.

Responsive

B.

Refactored

C.

Reactive

D.

Proactive

Question 15

Cloud Kicks (CK) has already identified its user personas. The UX Designer wants to synthesize what CK knows about the users so that a shared understanding is created with the rest of the organization.

Which tool should be used to share this insight?

Options:

A.

A/BTesting

B.

Full Recorded Interviews

C.

Empathy Map

D.

Heuristic Review

Question 16

What are two benefits of inclusive design?

Choose 2 answers

Options:

A.

Removing the need for 508 compliance

B.

Extending access to more users

C.

Reducing friction for users in achieving their goals

D.

Tailoring a solution to one type of user

Question 17

A UX Designer has been tasked with designing a custom Lightning Web Component (LWC) that uses the Salesforce Lightning Design System (SLDS).

Where on the SLDS website should the designer find accessible HTML and CSS used to create components along with implementation guidelines?

Options:

A.

Component Blueprints

B.

Design Tokens

C.

Development Tools

Question 18

Cloud Kicks marketing development representatives need to process incoming leads. Understanding the typical lead to opportunity is essential to the design.

Which three new records would typically be created when they convert a lead?

Choose 3 answers

Options:

A.

Contact

B.

Activity

C.

Converted Lead

D.

Account

E.

Opportunity

Question 19

A UX Designer wants tobuild on a human-centered design by focusing on more than just an individual person and is considering engaging, connected, and social value-driven solutions.

What is the designer practicing?

Options:

A.

Compassionate Design

B.

Relationship Design

C.

Service Design

D.

User Experience Design

Question 20

A UX Designer wants to quickly mock up Salesforce user Interface experiences using a collation of prebuilt components. The designer need sales lightning resources for their design and prototypesuch as based components, tokens, design patterns.

Which tool to install should need?

Options:

A.

Lightning Design system Zip

B.

Sketch plugin

C.

Lightning Design system Unmagaged Package

D.

SLDS Validator

Question 21

Universal Containers' organization wide-defaults model is private for the Account object. A sales repeats to opportunity records.

Which level of access will the sales rep have to the related account record?

Options:

A.

No access

B.

Read/Create/Edit access

C.

Read/Create access

D.

Read-only access

Question 22

A UX Designer is considering the design of arecord creation screen for the custom object Appointment.

Appointment records have to record types: Virtual and In-Person, Virtual appointments may have different virtual meeting software options, each with fields specific to it.

Which two considerations should be made when creating this record using Dynamic Forms?

Choose 2 answers

Options:

A.

The use of tabs when creating the record is not allowed.

B.

The form will not be available on mobile devices.

C.

All software option sections of the form will always bevisible.

D.

Fields can be organized into sections.

Question 23

A UX Designerhas created a new form for a call center that takes special delivery information from its customers.

The designer wants to ensure the call center staff finds the form easy and intuitive to use.

Which kind of testing should be conducted to validate this?

Options:

A.

Usability Testing

B.

Survery

C.

Focus Groups

D.

Qualitative

Question 24

Cloud Kicks wants to drive engagement on its website.

Which two Salesforce features should boost engagement?

Choose 2 answers

Options:

A.

Einstain Bots

B.

Automated Invitations

C.

MyTrailhead

D.

Salesforce Connect

Question 25

A UX Designer at Cloud Kicks is planning out the company's website redesign using Experience Cloud and will help guide discovery.

Which three outputs of the discovery process should be prepare

Choose 3 answers

Options:

A.

User Personas

B.

Journey Maps

C.

interactive Prototypes

D.

High-Level Wireframes

E.

High-Fidelity Mock-ups

Question 26

Cloud Kicks wants to plan out the strategy for an upcoming discovery phase.

Which three practices should be considered?

Choose 3 answers

Options:

A.

Consider platform-based before custom solutions.

B.

Gather insight from end users.

C.

Establish the research plan and timeline.

D.

Understand the problem before moving tosolutions.

E.

Determine user acceptance criteria.

Question 27

Following a human-centered design process approach, Cloud Kicks is preparing a user feedback session for an app that is not performing as anticipated.

In what way could confirmation bias be avoided?

Options:

A.

Allow the user to explore the application without specific questions regarding which tasks to perform.

B.

Ask open-ended questions staying away from questions regarding feelings.

C.

Ask specific questions about known pain points to confirm your hypothesis.

Question 28

A UX Designer atCloud Kicks is having difficulty getting its developers to see why the design changes would improve the user experience.

How should the designer help mitigate pushback from developers?

Options:

A.

Invite them to user testing.

B.

Ask a manager or superior to doit.

C.

Let them know the designer is the expert.

D.

Hand them a printout of the design

Question 29

A UX Designer wants to communicate the value of diversity, inclusion, and equality in design.

Which three business outcomes represent these values?

Choose 3 answers

Options:

A.

Less employee turnover

B.

Greater market share

C.

Economic growth

D.

Critical investing

E.

Fewer workplace debates

Question 30

Cloud Kicks (CK) allows its partners to manage leads and opportunities. CK's relationship manager has requested that partners are able to quickly browse and see their opportunities segmented by key attributes:

If the opportunity is closing within 2 weeks If it is valued at more than $100,000

Which approach should be used in Experience Builder to enable this?

Options:

A.

Create a custom Lightning Web Component using a data table for each key attribute.

B.

Allow each user to create a filter for each key attribute and link to the opportunities list view.

C.

Configure a pre-filtered opportunity list view for each key attribute with the partner group.

Question 31

Which feature is provided in the Salesforce Lightning Design System (SLDS) for designers and developers?

Options:

A.

A library of Lightning Web Components

B.

Semantic and accessible component markup

C.

ES6 JavaScript modules and plugins

Question 32

A UX Designer wants to understand the mental model of employees who have requested a new internal community, The brief specifies what the employees should be able to do on the site, but the designer needs to suggest a suitable architecture.

Which technique should be used?

Options:

A.

User Test

B.

Cognitive Walkthrough

C.

Tree Testing

D.

Card Sorting

Question 33

Cloud Kicks wants to create a new service experience, increasing user satisfaction for internal and external users Both a customer community and a service console win be created.

Which tool should a UX Designer use to document user goals, common tasks, and pain points?

Options:

A.

Storyboards

B.

Wireframes

C.

User Personas

D.

User Journeys

Question 34

Cloud kicks wants to hire a deal closer.

Which three activities wouldsomeone in this role do each day?

Choose 3 answers

Options:

A.

Update existing prospect and customer records.

B.

Log activities such as calls, emails, and notes.

C.

Review and work through their list of leads or opportunities.

D.

Create cases from issues.

E.

Customize and administer Salesforce.

Question 35

Which two steps should a UX Designer take to create and deliver responsible andtransparent AI technology? Choose 2 answers

Options:

A.

Collect as much data from the user as possible for a catered experience.

B.

Design AI that is seamless enough so the user does not notice.

C.

Document model cards to clarify intended context and use cases.

D.

Provide clear explanations of AI predictions or recommendations.

Question 36

During discovery, a UX Designer finds that most sellers like the idea of using the utility bar for easy access and productivity.

Which three standarduse cases could be recommended for using the utility bar to enhance the user experience? Choose 3 answers

Options:

A.

Quick access to Lightning Dialer

B.

Perform common tasks without navigating away from page

C.

Access to view a list of records favorited for quickaccess

D.

Access to a consistent custom help menu across the org for all users

E.

Access at any time to a customized set of items specific to an app

Question 37

The UX Designer at Cloud Kicks is considering using a custom Lightning component to fulfill a specific business requirement.

Which two best practices should be considered?

Choose 2 answers

Options:

A.

Prioritize Aura markup even if there is a Lightning Web Component (LWC) available.

B.

Find the dosest Salesforce Lightning Design System (SLDS) Blueprint to help inform the custom Lightning component.

C.

Create HTML markup and link the SLDS stylesheet via static Resource.

D.

Exhaust the list of available base Lightning component in the component Library.

Question 38

An organization must be digitally accessible to enable social opportunity.

What are three core principles of Web Content Accessibility Guidelines (WCAG)?

Choose 3 answers

Options:

A.

Delightful

B.

Robust

C.

Abundant

D.

Operable

E.

Understandable

Question 39

A UX Designer at Cloud Kicks is having difficulty getting its developers to see why the design changes would improve the user experience.

How should the designer help mitigate pushback from developers?

Options:

A.

A Share research notes from previous projects with them.

B.

Get buy-in from the development lead first and let them persuade others.

C.

Work together on setting up UX Indicators.

Question 40

Cloud Kicks wants to apply branding to its current Salesforce org, currently using Lightning Experience. The look and feel must follow company design guidelines.

Which declarative design properties should be used to achieve this?

Options:

A.

Create a custom Theme in Themes and Branding, selecting logo, brand colors, and images.

B.

Design a custom Branding set in use interface, selecting a logo,colors, and font type.

C.

Develop a custom Layout in user interface, attaching a new stylesheet in static resources.

D.

Choose one of the built-in Salesforce themes that closest matches the design guidelines

Question 41

A sales representativewants to personalize their own user experience.

Which two recommendations should be made to provide more intuitive access regularly used content?

Choose 2 answers

Options:

A.

Personalize the Navigation bar.

B.

Set up Quick Links in the Utility bar.

C.

Customizethe Home page experience.

D.

Create shortcuts Favorites.

Question 42

Cloud Kicks (CK) has identified that its individual agents send out messaging and communication that is often not aligned with the company's overall branding and communication style.

Which Salesforce solutions should be implemented to help CK deliver consistently branded content at every touchpoint?

Options:

A.

A Distributed Marketing and Journey Builder

B.

Email Builder and Customer 360

C.

Service Cloud and Letterhead

Question 43

A UX Designer is hired to help create a brand new app for the AppExchange with a human-centered approach.

Which strategy will most likely strengthen employee relationships the most?

Options:

A.

Create a first draft in a design team and then share it for feedback with employees.

B.

Send an anonymous survey to collect ideas from across the whole company.

C.

Invite employees from different departments and create a journey map together.

Question 44

A UX Designer is creating a site for delivery within Builder for a customer who has strict requirements is stay focusedon out-of-the-box styling and components only.

Which three methods would deliver a branded experience?

Choose 3 answers

Options:

A.

Select a footer and configure which social media links to display.

B.

Display custom variations of pages based on user behavior.

C.

Select a theme and customize content including copy and imagery.

D.

Use the theme editor to adjust fonts, text case, colors, and site logo.

E.

Create flexible layouts for pages with unique background images.

Question 45

Which two UX design principles are key to creating excellent mobile user experiences?

Choose 2 answers

Options:

A.

Removal of all images for faster load times

B.

Increase the need fortyping with the onscreen keyboard

C.

Consistency. across device experiences

D.

Prioritization of content and UI elements on the screen

Question 46

Cloud Kicks’ support agents needto interact with customer information stored in several different objects when handling cases submitted from their web form.

In which two ways could the agent experience be made more efficient? Choose 2 answers

Options:

A.

Open links in new windows when agents click on details from case widgets.

B.

Use Salesforce Flow to help complete fields required for case closure.

C.

Design custom Lightning Web Components for the customer to complete.

D.

Complete relevant information about the customer using Lightning Record Pages.

Question 47

Cloud Kicks wants to create an external facing site where users can:

* Manage and submit cases via the web.

* Browse and search Knowledge Base articles.

* Contact Support via lice chat.

Which cloud should be used to design an appropriate solution for CK’s users?

Options:

A.

Experience Cloud

B.

Sales Cloud

C.

Marketing Cloud

D.

Service Cloud

Question 48

Cloud Kicks wants to improve its Salesforce org to provide tailored functionality that enables sales representatives to provide quick, competitive pricing and close deals faster.

What is the benefit of Lightning Console Apps in this scenario for the sales representatives?

Options:

A.

They can organize items in the utility bar.

B.

They can add records to Favorites.

C.

They can complete actions with a single click.

Question 49

Cloud Kicks (CK) isgoing to conduct some interviews surveys with users to better understand their

Purchasing habits. CK’s UX Designer wants to get the most accurate view of customers’ purchasing behaviors using these research methods.

Which two response biases should the designer be aware of when interviewing or surveying users?

Choose 2 answers

Options:

A.

Social Desirability Bias

B.

Randimized Bias

C.

Objectivity Bias

D.

Recency Bias

Question 50

A UX Designer presents a creativedesign approach to solving end-user problems, beginning with identifying their needs and ending with creating solutions that meet those needs.

Which approach is being followed?

Options:

A.

Salesforce Declarative Design

B.

Digital Declarative Design

C.

Human-Centered Design

D.

User Interface Design

Question 51

A UX Designer has identified the Case Solver as a key user persona for Cloud Kicks' Service Cloud instance.

Which activities should be considered while designing the Case Solver experience?

Options:

A.

troubleshooting customer issues and logging activities

B.

training other agents and editing knowledge articles

C.

Viewing the status of cases and analyzing campaign metrics

Question 52

Cloud Kicks’ website serves two primary authenticated audiences: suppliers and installers. Their overall experience is the same, but the presentations for the audience should have a unique look and feel. Experience Builder will used to create a unique for each audience that includes colors, image, and typography.

Which out-of-the-box design approach should be recommended?

Options:

A.

Use custom CSS to override the default template and Theme panel styles.

B.

Create branding sets and assign them to each audience using audience targeting.

C.

Use unique sites under digital experiences for each audience and tailor the look and feel of each.

D.

Create a custom theme for each audience and apply it to the same site.

Question 53

Cloud Kicks has identified a Trusted Advisor persona as their primary focus for the next iteration.

Which key business process defining their work should be analyzed to make sure the delivered experience fits their needs?

Options:

A.

Maintaining relationships with existing customers

B.

Managing sales pipeline and forecasting

C.

Customizing and administering Salesforce

Question 54

Cloud Kicks (CK) wants gamified learning content for its internal users and leadership. CK wants to create a custom product training as a part of the experience.

What should be recommended?

Options:

A.

In-app prompts to provide access to video content

B.

Sandbox to experiment with the product

C.

Enablement Site to build and assign custom modules

Question 55

A developer is creating a Lightning Web Component (LWC) and wants to make sure the visual experience is consistent with Cloud Kicks’ branding. The developer asks their UX Designer about the Salesforce Lightning Design System (SLDS) styling hooks.

How should the designer describe them?

Options:

A.

They use standard CSS properties to directly style HTML elements.

B.

They use standard CSS properties to easily style base and custom components.

C.

They use custom CSS properties to directly style HTML elements.

D.

The use custom CSS properties to easily style case and custom component.

Question 56

The UX team at Cloud Kicks is examining the user interface of the company's customer-facing portal that runs on Experience Cloud. They want to determine the portal's compliance with recognized standard usability principles.

How should this be accomplished?

Options:

A.

Intuitive Review

B.

A Heuristic Evaluation

C.

User Testing

Question 57

A UX Designer is in the process of designing a new page layout for a custom object in Salesforce.

How should the designer ensure thebest end-user experience?

Options:

A.

Include all potentially useful fields.

B.

Make field labels and API names identical.

C.

Mark all fields as required.

D.

Group similar fields using sections.

Question 58

Cloud Kicks (CK) wants to adopt a human-centered design process in the redesign of its Salesforce journeys and processes.

In which order should CK's UX Designer undertake the steps of this process to achieve maximum impact?

Options:

A.

Ideation > Iteration > Prototyping > Implementation > User Feedback > Observation

B.

Observation > Ideation > Prototyping > User Feedback > Iteration > implementation

C.

Prototyping > Iteration > Observation > Ideation > Implementation >User Feedback

D.

Implementation> Observation > User Feedback > Prototyping > Ideation > Iteration

Question 59

A UX Designer wants to communicate the value of diversity, inclusion, and equality in design.

Which business outcomes represent these values?

Options:

A.

Inclusive recruitment, lower market share, and less employee turnover

B.

Economic growth, greater market share, and less employee turnover

C.

Critical investing, more employee turnover, and greater market share

Question 60

Cloud Kicks' administrator has a requirement to make the user experience for a complex process more engaging for internal users.

Which Salesforce functionality should be used?

Options:

A.

Lightning Survey

B.

Process Builder

C.

Screen flow

Question 61

What are the foundational principles from the Web Content Accessibility Guidelines (WCAG)?

Options:

A.

Perceivable, operable, understandable, robust

B.

Useful, effective, efficient, reliable

C.

Desirable, feasible, viable, affordable

Question 62

Cloud Kicks is considering whether it should implement the Standard Salesforce Navigation or use the Console for its Sales team.

What is one requirement that could lead to recommending the Console?

Options:

A.

Need for viewing multiple list views at the same time

B.

Ability to toggle between multiple records

C.

Work that is mostly in the field

Question 63

Cloud Kicks wants its Discovery team to help explain the relationships between process steps and business teams.

Which types of process map should they produce?

Options:

A.

SIPOC Map

B.

High-Level Process Map

C.

Cross-Functional Flowchart

D.

Value Stream Map