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Salesforce OmniStudio-Consultant Salesforce Certified OmniStudio Consultant Exam(SP23) Exam Practice Test

Salesforce Certified OmniStudio Consultant Exam(SP23) Questions and Answers

Question 1

Which OmniStudio tool creates a Chatter post and sends to a Chatter feed?

Options:

A.

DataRaptor Load

B.

Integration Procedure

C.

Calculation Procedure

D.

FlexCards

Question 2

A company needs to implement new verification processes for contacts in their org. This process relies on three Contact record types: Recruiter, Candidate, and Trainer. The verification process is different for each type of contact. For example, recruiters must pass a background check; trainers must complete mandatory training classes, and candidates must achieve certifications.

Which OmniStudio tools should the consultant recommend to meet these requirements?

Options:

A.

Specific FlexCards with Actions for each type of Contact

B.

Multiple OmniStudio Actions that invoke separate OmniScripts

C.

Single FlexCard with an Action to invoke an OmniScript

D.

Single OmniStudio Action that invokes separate Omniscripts

Question 3

A business plans to implement new tools for their call center agents to increase efficiency and improve customer experience. The business needs to reduce new agent ramp-up time. During the discovery phase of the project, the business identifies the following requirements for the project:

• Easy access to frequent processes

• "At a glance" dashboards of customer information

• Lists of customer bills, which are stored on an external system

Which two FlexCard benefits should the consultant highlight when presenting a proposed solution?

Choose 2 answers

Options:

A.

Guide users through complex processes

B.

Display differentactions based on context

C.

Allow customers to enter bill payment information

D.

Display a 360° view of the customer

Question 4

The design team creates a mock-up proposal of an OmniScript for sales that includes more than 25 steps. Th consultant reviews the proposal and sees that the OmniScript will be used for three different and complex sal processes: change of plan, new sale, and loyalty. The user will select the type of sale at the beginning of the interaction, and then the OmniScript will branch into either change of plan, new sales, or loyalty processes. E process will contain multiple decision points for the user.

Following best practices, what should the consultant recommend to improve the planned design of this OmniScript?

Options:

A.

Pass the process type as an input

parameter.

B.

Add more conditional views to branch the OmniScript into logical sections.

C.

Add more Step elements to create shorter pages.

D.

Create a specific OmniScript for each business process.

Question 5

Which two functions can be performed by DataRaptors?

Choose 2 answers

Options:

A.

Transform data

B.

Combine requests into a single response

C.

Read and write data to external systems

D.

Read and write data to Salesforce

Question 6

What is the purpose of Step elements in OmniScript?

Options:

A.

Allows the user to input data

B.

Groups elements that extract data

C.

Enables the use of repeatable blocks

D.

Organizes the script into one or more pages

Question 7

What business problem does DataRaptor solve?

Options:

A.

lt removes the need to code data mappings for data transformations.

B.

It allows developers to create complex API queries declaratively.

C.

It combines multiple steps and processes into a single server call.

D.

It guides humans through a complex business process.

Question 8

A company has an existing OmniScript that gathers customer information. User feedback suggests that the current process requires too much typing because all the data is entered into input text fields. The users also are concerned because there is no validation in the data that is entered, and users can sometimes enter data that contains errors. The required inputs are first name, last name, age, and email, users are also presented a brief questionnaire regarding customer satisfaction.

Which three input elements can the consultant recommend to improve usability and to provide validation?

Choose 3 answers

Options:

A.

Headline

B.

Radio Group

C.

Email

D.

Text Area

E.

Range

Question 9

which two of the following use cases are best solved using Calculation Procedures & Matrices?

Choose 2 answers

Options:

A.

To apply the correct factor when determining a cost

B.

To return output that is calculated differently based on the date

C.

To determine the list of products to display to a customer

D.

To retrieve text data and convert it to an integer

Question 10

What is the purpose of Step elements in an OmniScript?

Options:

A.

Organizes the script into one or more pages

B.

Groups elements that extract data

C.

Enables the use of repeatable blocks

D.

Allows the user to input data

Question 11

A business has the following requirements:

• To display cases for an account

• The user should see all of the cases on the canvas

• The user should be able to create a new case from the canvas

The consultant decides to use states to enable this functionality.

Which type of state should the consultant recommend to allow users to create a new case from the canvas?

Options:

A.

Active Card State

B.

Blank Card State

C.

Edit Mode State

D.

New Card State

Question 12

When a customer wants to buy a new device, a discounted rate can be applied after considering the number lines and internet coverageon their current plan.

Which OmniStudio tool could a consultant recommend to get the discounted rate?

Options:

A.

DataRaptor Turbo

B.

OmniStudio Action

C.

Calculation Matrices

D.

DataRaptor Transform

Question 13

A business wants to create an OmniScript that allows call center agents to schedule field service appointments with customers. The process needs to retrieve available appointment dates from an external system via a REST A [ and then display them to the user for selection in a dropdown list. Once the user selects a date, a confirmation should display with rich text and images.

Which three OmniScript elements should be used to meet these requirements?

Choose 3 answers

Options:

A.

Text Block

B.

HTTP Action

C.

Text Area

D.

Select

E.

Multi-select

Question 14

A company plans to rebuild a process that includes functionality that was originally written in APEX and Visual pages using OmniScript. The consultant reviews the process and sees in the first step, the user reviews data and, then enters additional information. In the next step, the process retrieves data from an external system.

In this scenario, which OmniStudio data tool should the consultant recommend?

Options:

A.

DataRaptor Turbo

B.

Calculation Procedure

C.

Integration Procedure

D.

DataRaptor Extract

Question 15

A consultant receives a requirement to display products installed at an account site in a customer's 360° FlexCard view. The business requires that the width of the fields displayed should change depending on the device used to view the FlexCard. For example, the Product Name and Model field elements should display at full width on mobile devices, but they should shrink to 60% on devices such as laptops and desktops.

How should the consultant design the FlexCard to meet this requirement?

Options:

A.

Enable the Responsive feature on the Product Name and Model field elements

B.

Enable the Mobile-First feature in FlexCard settings

C.

Create two states, one for mobile devices and another for non-mobile devices

D.

Create two FlexCards, one for mobile devices and another for non-mobile devices

Question 16

In OmniScript, how can pages or groups of fields be controlled based on the choices made by the user?

Options:

A.

Add Cancel and Save options for the user

B.

Create child OmniScripts for branched flow

C.

Use the Conditional View property on a Step or Block element

D.

Use the Radio Input property for a Step or Block element

Question 17

Service agents must confirm customer contact information in the first step of a payment OmniScript. Contact information includes name, telephone number, mobile number, and email. None of the contact information on first step is required.

On the last step, after taking payment, the agent can optionally email the receipt to the customer. If the customer says yes, the agent selects a checkbox. If the agent selects the box but the email address field is empty, the process must require the user to return to the first step and enter the customer's email address.

What should the consultant recommend to meet this requirement?

Options:

A.

Add a Set Errors element

B.

Add a DataRaptor to retrieve the email address

C.

Add a Validation Rule to the Contact object

D.

Add a Conditional View to the last step

Question 18

N NO: 91

A company wants to create a new customer buying journey for their website. The buying journey should include the following functionality:

• Allow the user to enter contact and address information

• Require the user to enter age, gender, and optionally income bracket

• Compute a discount percentage per product based on the customer data provided

• Save the list of suggested products including discounts

Which three OmniStudio tools should the consultant use to design a solution that meets these requirements7

Choose 3 answers

Options:

A.

OmniScript

B.

Integration Procedures

C.

Calculation Procedures and Matrices

D.

FlexCard

E.

OmniStudio Action

Question 19

A consultant has a project with the following requirement: "Agents need to follow a standard customer greeti…. script in order to ensure brand consistency."

Which OmniScript element should the consultant recommend to ensure the agents can see and follow these standard scripts?

Options:

A.

Input Block

B.

Text Area

C.

Headline

D.

Step

Question 20

A business wants to create a FlexCard for mobile plans to add to their Customer 360° console application. The FlexCard needs to include the following actions:

• Start a process to retrieve plan consumption data

• Create a new case

• Open a promotions web page

• Change the SIM card

which combination should the consultant use in designing the solution?

Options:

A.

Custom Event and Redirect URL

B.

OmniScript and Navigate

C.

Event, Navigate and Card

D.

Flyout and OmniScript

Question 21

A company has deployed an OmniScript that is working as designed. During the process, the OmniScript has multiple steps that allow the user to review lists of cases, contacts, quotes, orders, and contracts for an accour

Eachstep uses DataRaptor Extract Actions to retrieve Salesforce data. However, the OmniScript is reaching performance limitations, and the development team warns that they may begin hitting Governor limits.

Which two suggestions should the consultant propose to address this concern?

Choose 2 answers

Options:

A.

Replace the DataRaptor Extracts with DataRaptor Turbo Extracts

B.

Add Limit filter in DataRaptor Extract

C.

Combine the DataRaptors into an Integration Procedure

D.

Add Order By filter in DataRaptor Extract

Question 22

An Insurance agency wants to enable its call center agents to be more efficient when handling customer inqul…. After analyzing patterns in the call logs, the agency discovers that one of the top customer requests is to find total insurance premiums paid as well as the difference year over year. Agents need to relay this information the customer and then send them a summary report by email. The agency decides to implement this process using OmniScript.

What three OmniScrlpts elements should be used to meet the requirements?

Choose 3 answers

Options:

A.

DataRaptor Extract Action

B.

Email Action

C.

DataRaptor Post Action

D.

Messaging Element

E.

Calculation Action

Question 23

A business implements a simple OmniScript in their call center that allows agents to quickly create a case when on the phone with customers. The OmniScript has been running successfully in the call center for over a year. The business decides it wants to allow partners to create cases directly from their Community portal.

What is the most efficient solution that the consultant can propose to meet this new requirement?

Options:

A.

Deploy the existing OmniScript to the Community portal using OmniOut.

B.

Embed the existing OmniScript as a reusable component within a new Community OmniScript.

C.

Clone the existing OmniScript to a new LWC OmniScript and deploy to the Community portal.

D.

Duplicate the existing OmniScript and deploy the new script on the website.

Question 24

Which three use cases should be implemented using Calculation Procedures and matrices?

Choose 3 answers

Options:

A.

Use a house's address, size, and age of the building to determine an insurance premium.

B.

Use rules to determine eligible insurance products based on a house's address and age of the building.

C.

Use location and past usage to determine the monthly cost for an energy product.

D.

Use the product color and capacity to determine the price of a product.

E.

Use risk factors for an insured item to determine different insurance product options.

Question 25

A company needs to create some boundaries for their sales teams regarding the minimum and maximum discounts that can be applied to their orders. The discount thresholds are set using adjustments such as 5%, 10%, 15%, 20%, 25%, and 30%. The minimum adjustment and the maximum adjustment are determined by their region and their customer lifetime score.

Which two OmniStudio tools should the consultant recommend to meet these requirements'

Choose 2 answers

Options:

A.

OmniStudio Action

B.

Calculation Procedure

C.

Calculation Matrix

D.

DataRaptor Transform

Question 26

A business has a project that must be completed soon in order to meet important deadlines. However, the developer on the project has left the company, and the new team on the project has decided to use OmniStudio tools. The development work completed so far was done using APEX code. The new team must complete the project following these guidelines:

• Minimize implementation time

• Ensure end-user processes are as simple as possible

• Find a way to ensure optimal UX

In this scenario, what two actions should the consultant recommend to the project team'

Choose 2 answers

Options:

A.

Replace existing APEX using DataRaptors and HTTPActions

B.

Create new LWC templates for branding and styling

C.

Implement FlexCards and OmniScripts for the front-end

D.

Use existing APEX classes as data sources

Question 27

A business has a requirement to display an account and all of the associated contacts on a page. The number of contacts will vary for each account. For each contact, the page should display first name, last name, email, at phone number with options to edit the contact information or send a message. The primary contact for an a should be highlighted with a blue border.

Which two FlexCards features should the consultant recommend to meet these requirements?

Choose 2 answers

Options:

A.

Data table

B.

Flyouts

C.

States

D.

Repeat Block

Question 28

An insurance company decides to implement a sales console for the sales representatives that displays or provide access to customer information. The consultant reviews all the information required and determines that FlexCards would be the best solution to display part of the required information.

Which two pieces of data should the consultant recommend displaying using FlexCards'

Choose 2 answers

Options:

A.

Policies including type, issue date, amount

B.

Terms and Conditions for each policy

C.

Guided troubleshooting process

D.

Customer name, title, phone, email

Question 29

An insurance company decides to use calculation procedures and matrices to calculate premium costs for new Insurance policies. Prices change very frequently, resulting In multiplecopies of the rating or pricing tables.

What is an advantage of calculation procedures that the consultant should highlight in this scenario?

Options:

A.

Allows aggregate functions

B.

Allows text concatenation using algebraic operators

C.

Allows multiple versions that will execute based on when the request is made

D.

Allows AI integration to calculate next best offer using policy attributes

Question 30

A company begins a project to unify its customer data across the enterprise. After completing the discovery t analysis phases of the project, the project team recommends FlexCards as the primary solution. The stake holder of the project are excited to move forward with this recommendation. However, IT is concerned that creating FlexCards will require custom coding and advanced technical skills they do not have on their team.

Which two features should the consultant highlight to address IT's concerns?

Choose 2answers

Options:

A.

The FlexCard Wizard

B.

Lightning web components used in FlexCards

C.

Newport Design System used in FlexCards

D.

The FlexCard Designer

Question 31

A telecommunications company wants to create a 360° view of their customers, including all customer install products grouped by service address. During the discovery phase of the project, the consultant identifies that installed products can have 4 different statuses. Agents complete different processes, depending on status of installed product. The consultant creates an inventory of all statuses and processes as shown below.

• Status = Active

o Pay bill

o Review usage

o Cancel service

• Status = Suspended

o Pay bill

o Reconnect service

o Cancel service

• Status = Pending installation

o Set up billing

o Schedule installation

o Cancel installation

• Status = Canceled

o Reconnect service o Cancel service

• Status = Pending installation

o Set up billing

o Scheduleinstallation

o Cancel installation

• Status = Canceled

o Pay bill

o Disconnect service

o Reconnect service

Which two FlexCard features should the consultant use to meet these requirements?

Choose 2 answers

Options:

A.

States

B.

OmniStudio Action

C.

Custom Style

D.

Flyout

Question 32

A business requires a solution to generate an event {platform event) using account information. All the event information is related to the customer and is stored in Salesforce.

Using an Integration Procedure, which two actions are necessary to design this solution?

Choose 2 answers

Options:

A.

HTTP

B.

Response

C.

DataRaptor Post

D.

DataRaptor Extract

Question 33

A company uses calculation procedures to determine product pricing. Due to the company's pricing schedules, there is always more than one calculation procedure active at one time for a given date.

In this scenario, how will the calculation engine select which calculation procedure to run?

Options:

A.

Date modified

B.

Priority

C.

Sequence

D.

Date created

Question 34

What is the purpose of the Messaging element in OmniScript?

Options:

A.

Display a custom styled message

B.

Send email/text to users based on logical conditions

C.

Trigger an event to external data sources based on logical conditions

D.

Displaya warning to users based on logical conditions

Question 35

When a customer calls to report a product issue, agents need to check all open cases related to that product to see if there are any solutions that can resolve the customer's issue. Products that have been purchased are stored as assets, and there is a lookup relationship from case to asset that allows cases to be linked to the products customers have purchased.

What type of DataRaptor can be used to retrieve a list of cases filtered by the customer's asset and the last service date of the asset?

Options:

A.

DataRaptor Turbo

B.

DataRaptor Extract

C.

DataRaptor Load

D.

DataRaptor Transform