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Salesforce Community-Cloud-Consultant Salesforce Certified Community Cloud Consultant(SP23) Exam Practice Test

Demo: 42 questions
Total 285 questions
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Salesforce Certified Community Cloud Consultant(SP23) Questions and Answers

Question 1

Universal Containers recently launched a Lightning Community. Members can access articles and answer each other's questions. The company wants to make sure that the Community is providing a highly engaging experience for its members. How can the Administrator help measure of the engagement and adoption in the Community on an ongoing

basis?

Select one or more ofthe following:

Options:

A.

Create custom reports and dashboards, and share them with Community managers

B.

Configure Google Analytics for the Community

C.

Download and install a Community Management package from AppExchange

D.

Set periodic email delivery for standard reports and dashboards

Question 2

Unauthenticated users are unable to some articles on a Universal ContainersCommunity. Universal Containers have articles associated to the public knowledge base channel and topics associated to the correct data categories. How should the Salesforce admin troubleshoot this issue?

Select one or more of the following:

Options:

A.

Check the article type permissions on the guest user profile

B.

Enable public access for the Community in setup and the Guest user profile

C.

Create a new data category specifically for guest users to display articles

D.

Create a featured topic in the Communitybuilder to display articles

Question 3

During a recent review of their Partner Community, the Director of Marketing has concerns about the look and feel of the Community template they are using.

Which two individual actions should the Community Cloud consultant recommend to address this issue?

Options:

A.

Build Visualforce pages and apply custom CSS.

B.

Build custom HTML pages according to Marketing specifications.

C.

Implement a custom theme for the Community.

D.

Install a Lightning Bolt template from the AppExchange.

Question 4

Universal Container's Community Manager wants to better measure the Community adoption and engagement. What is the recommended approach?

Options:

A.

Use Google Analytics to generate the adoption report

B.

Install the Salesforce Community Management AppExchange package

C.

Install theWave dashboards for Communities

D.

Use Data Loader to download the user data to generate a pivot table in Excel

Question 5

Universal Containers has created a Community for its Partners. Community users from the same Partner should be able to hold discussions with each other. Partners will be unable to participate in discussions with other partners.

How should the Salesforce Administrator meet this requirement?

Select one or more of the following:

Universal Containers has created a Community for its Partners. Community users from the same Partner should be able to hold discussions with each other. Partners will be unable to participate in discussions with other partners.

How should the Salesforce Administrator meet this requirement?

Select one or more of the following:

Options:

A.

Turn off Portal User Visibility under Sharing Settings

B.

Enable super user access for each partners community role

C.

Update the internal user record to private under sharing settings

D.

Uncheck community user visibility under sharing settings

Question 6

An organisation'sadministrator is tasked with setting up and configuring Reputation within a new community. Per the provided requirements, there should be 5 (five) total reputation levels and the point range of the highest level must start at 5001 points. Which three tasks must occur in order to successfully deploy Reputation, per the requirements?

Choose 3 answers

Select one or more of the following:

Options:

A.

Provide a custom name for each reputation level

B.

Upload a badge image for each reputation level

C.

Remove and addreputation levels as required

D.

Enable setup and display of reputation levels

E.

Configuration point ranges for the levels

Question 7

Universal Containers (UC) wants Lightning Experience enabled employees who have Salesforce user licences to access a Community. The employee profiles have been added to the Community membership. How should the Community Cloud Consultant educate employees on how to access the Community?

Select one or more of the following:

Options:

A.

Recommend employees use a separate username for Community access

B.

Advise employees to use the "Login in as" functionality

C.

Direct employees to the App Launcher

D.

Direct employees to the global header

Question 8

- Encourage collaboration among architects and builders

- Ensure that members have access to technical expertise about the structural capabilities and limitations of containers

-Facilitate the exchange and discussion of design ideas

Which three actions should the Admin take prior to launch?

Choose 3 answers

Select one or more of the following:

Options:

A.

Set up reputation levels that help users to identify people with greater expertise and incentivise participation

B.

Establish moderation rules and processes for addressing flagged content

C.

Make sure customers are members of only the Architect and Builder Community

D.

Test the member profile permissions to make sure they are able to findand post relevant information

E.

Load test Chatter groups to make sure file and member counts won't be exceeded

Question 9

The coffee company sells products for coffee shops and consumers. The company is planning to launch a Community and has the following goals:

- Go to market quickly

- Generate online revenue rapidly

- Work with a mobile ready storefront

How should the Community Cloud consultant meet these goals?

Select one or more of the following:

Options:

A.

Use build your own lightning template

B.

Use custom lightening components

C.

Use a Visualforce page lightning component

D.

Use B2B commerce for community cloud

Question 10

Universal Containers plans to use person accounts for the external consultants. They need to allow their consultants to register using the Community. How can aSalesforce admin enable this capability in the Community using configuration?

Select one or more of the following:

Options:

A.

Allowing users to self register and create a workflow to update contacts to Person Account

B.

Add a Person Account option to the user registration page and have the option selected by default

C.

Provide a link to a custom web page that allows external consultants to register and use Salesforce API to create Person Accounts

D.

Enable Allow External Users to self-register in a Community Management and leave the account field blank

Question 11

A Salesforce Admin at Universal Containers needs an efficient way to update the colour palette in their newly created Community.

What three things should the Salesforce Admin do to brand this Community using Community Builder? 

Choose 3 answers.

Options:

A.

Choose colors for the text and border elements.

B.

Upload the Universal Containers logo image to create a custom color palette.

C.

Apply a color scheme that is appropriate for the template all at once with the color palette.

D.

Submit a URL reference of a site where the color palette will be matchedautomatically.

E.

Adjust the color palette from the Salesforce1 mobile app.

Question 12

A Salesforce Admin enables "Allow members to Flag" inCommunity Workspaces.Which two content types can members flag as inappropriate? (Choose two.)

Options:

A.

Posts and Comments

B.

Topics

C.

Files

D.

Articles

Question 13

Universal Containers uses discussions to engage with its customers and wants to pin posts to the top of the thread when a solution to question is provided. Which three options will allow Universal Containers to meet its requirements?

Choose 3 answers

Options:

A.

Any community member can pin a post to the top of the feed

B.

The person who posted the question can select the best answer

C.

The person who answered the question can select the best answer

D.

An authorised user can pin a post to the top ofthe feed

E.

The community moderator can select the best answer

Question 14

Universal Containers has a Community for partners and another Community for their customers. They want to give their partners access to their Community for customers as well.How should the Salesforce Admin do this?

Options:

A.

Include the partner profile as a member of the Community for customers.

B.

Create Partner users as members in the Customer Community and send login details to the users

C.

Add the Customer community to the Partner Community user profile

D.

Select the Enable Customer Community user option in the Partner contact in Salesforce

Question 15

The Salesforce Administrator at Universal Containers has set up Topics. Universal Containers is going through a rebranding phase and wants to simplify Topics, but keep Articles that have been assigned to the Topics.

How should the Salesforce Administrator accomplish this?

Select one or more of the following:

Options:

A.

Merge similar Topics in Content Management Workspace

B . Keep existing Topics and reassign Articles to newly created Topics

B.

Delete existing Topics and assign Articles to newly created Topics

C.

Mark old Topics as Inactive and assign Articles to the new Active Topics

Question 16

Universal Containers (UC) has built a Community in a sandbox where it is in Active status. UC is getting ready todeploy the Community in production where it is currently Inactive. UC wants to ensure the welcome email is only sent to users after the Community is changed to Active status. Which three options should be validated to ensure the welcome email is not sent out ahead of schedule?

Choose 3 answers

Select one or more of the following:

Options:

A.

Turn the sandbox Community to Inactive status before deploying the metadata to production

B.

Add the Community user profile(s) as members of the Community before activating production

C.

Uncheck "Send Welcome Email" in production Workspaces before deployment

D.

Deploy the changes to production using change sets to disable the welcome email

E.

Change the Community membership of sandbox Community users from Profiles to Permission Sets

Question 17

Universal Containers is leveraging Salesforce Content and needs to make it available to their Community users (Customers, Partners, and Employees). Which users will be able to view Salesforce Content based on their license?

Options:

A.

Users with the Customer Community Login license.

B.

Users with the High-Volume Customer Portal license.

C.

Users with the Customer Community license.

D.

Users with the Customer Community Plus license.

Question 18

The Community administrator at Universal Containers has received reports from users about not being able to see each other in the People tab. However, users are able to view other's conversations within groups of which they are a part. Why are users unable to see each other in the People tab?

Select one or more of the following:

Options:

A.

External users cannot view each other within Partner Communities

B.

Users did not approve each others' Friend Requests within the Community

C.

External users can only view eachother if they are in the same Account

D.

The Administrator has deselected Community User Visibility

Question 19

Universal Containers is experiencing an increase in spam in their Community. The Community Manager needs to put in some pre -moderation rules to be alerted when multiple posts occur from the same user over a short period of time. What should the Community Manager do to meet this requirement?

Options:

A.

Grant the “Moderate Communities Feed” permission to Community members so they can flag content.

B.

Grant the “Community Moderator” permission to allow access to view engagement reports.

C.

Create a rate rule and apply it to posts with newly registered members as the criteria.

D.

Activate a content rule to flag member-generated content with a Review Moderation action.

Question 20

Universal Containers has recently launched a Lightning Community for customers and partners. Internal teams have created Knowledge articles about company products and partner onboarding. How should the Community Cloud consultant assign Topics so articles can be found easily on the Community.

Select one or more of the following:

Options:

A.

Assign articles directly to Navigational Topics

B.

Assign Data categories to Chatter profiles and map to Topics

C.

Assign Topic categories to articles

D.

Assign Data categories to articles and map to Topics

Question 21

Universal Containers wants the Community login page to display its company logo. How can the Salesforce Administrator accomplish this in the Community Workspace?

Select one or more of the following:

Options:

A.

Upload a logo image file in Login and Registration

B.

Specify a new Community login page that uses the logo

C.

Reference the logo design token in the CSSeditor page

D.

Use a login Flow component to display a logo splash screen

Question 22

When testing the Community, the Salesforce Admin notices that the Knowledge tab is NOT visible to all partner Community users. What should the Salesforce Admin do to fix this problem?

Options:

A.

Add the Global Header permission set to all Community users

B.

Edit the Partner Community profile so that the Knowledge tab is visible

C.

Update the Admin profile so that the Knowledge tab is visible

D.

Create a Knowledge article and make it visible to the appropriate channel

Question 23

Universal Containers needs to announce their upcoming Annual Conference to all members of their Customer Community.

In which two ways should this be set up? Choose 2 answers.

Options:

A.

In the Community Workspaces, target all Recommendations to a new Audience Type.

B.

In Community Builder, add the Featured Recommendations Component to the page.

C.

In the Community Workspaces, create the Recommendation.

D.

In the Community Workspaces, add a new Custom Recommendations Channel.

E.

In Community Builder, add theRecommendations Component to the page.

Question 24

Your company requires to set up community access for bothcustomers and partners but wish to tailor the content that is shown for each member type and region, how do you architect this solution?

Options:

A.

Create two Communities, one Customer Community and one Partner Community

B.

Create one Community and use page variations to control what members see

C.

Create one Community and build a lightning component that displays different content based on the users profile logging in

D.

Create one Community using Sharing Sets to control what members see

E.

Create a Community tailored to each region

Question 25

What moderation capabilities does Salesforce communities provide to automate the process ofidentifying and replacing words that are offensive or inappropriate for the Community?

Options:

A.

Enable Moderation for the Community to block offensive or inappropriate content.

B.

Use moderation rules in the Community to block offensive or inappropriate content.

C.

Create Process flows to identify posts with the offensive or inappropriate words and replace with other content.

D.

Write a trigger to identify posts with the offensive or inappropriate words and replace with other content.

Question 26

Universal Containers needs their channel partners to collaborate on Opportunities within their new partner Community based on the Customer Service Template. What is the recommended way to accomplish this task?

Options:

A.

Create a pagelayout for leads and assign it to those profiles that have access to the Community.

B.

Create a Detail page for invoices and add the page as a Navigation Menu item.

C.

Create a Visualforce page for Opportunities and add the page as a Navigation Menu item.

D.

Add Opportunities as a Salesforce Object in the Navigation Menu.

Question 27

A Community has two types of users:

- External users who can belong to multiple Communities.

- Internal users who belong to one or more Communities.

Which two features allows both user groups to navigate between each Community? Choose 2 answers.

Options:

A.

Mobile Administration.

B.

Global Header.

C.

Community URL.

D.

Appending "/one/one.app" to the Community URL.

Question 28

Universal Containers recently built a Community for their customers. They would like to allow access Of files maintained in their Sharepoint Online with customers. Which Salesforce feature should the Salesforce Admin recommend?

Options:

A.

Content Library

B.

Files Connect

C.

Files Sync

D.

Chatter and Files

Question 29

Universal Containers launches a Partner Community for their resellers who have access to Leads,Opportunities, and Dashboards.Universal Containers has the following requirements to support their partners during the sales cycle: - Universal Containers can engage with partners during the Sales cycle. - Universal Containers can have internal discussion NOT visible to partners. - The Channel Manager can bring any Universal Containers Employee to the discussion - Universal Contianers employees may or may NOT have access to the Partner CommunityHow should a Salesforce Admin fulfil those requirements?

Options:

A.

Leverage Opportunity feed and group record layout for access control.

B.

Leverage unlisted groups and record sharing for access control.

C.

Leverage Opportunity feed and manual shares for access control.

D.

Leverage private groups and record sharing for access control.

Question 30

Your team has drafted and published Knowledge Articles for the Customer Community butthey are not visible to external users. What is one reason why this may be the case?

Options:

A.

Knowledge Articles for Communities is not enabled

B.

View Knowledge Articles has not been checked on the Community Profile

C.

Knowledge Articles for Customers is not enabled

D.

Customer sharing has not been checked on the Knowledge Article

E.

The Articles are being viewed on unsupported mobile devices

Question 31

Your company has provided youwith 6,321 'Bad Words' they wish to prevent being used in the Customer Community. How many Content Criteria are required to support this requirement?

Options:

A.

4

B.

2

C.

3

D.

1

E.

6

Question 32

N NO: 145

Northern Trail Outfitters launches a Partner Community using Salesforce tabs and Visualforce. Opportunities needs to be the selected tab for the Community user.

What should Salesforce Admin do to fulfill this request?

Options:

A.

Set the Opportunity tabas the first tab in the selected tabs in Community Management.

B.

Configure Opportunity as the default landing page in Community Settings in Setup.

C.

Enable the Opportunity page as the landing page on the Community user guide.

D.

Set the Opportunity object page as the landing page in the Community Builder.

Question 33

Universal Containers creates a Community for their partners. Members of the Community should not be able to participate in discussions with other members. However, users from the same partner should be able to hold discussions amongst themselves. How should the Salesforce Admin meet this requirement?

Options:

A.

Deselect Community User Visibility under Sharing Settings

B.

Update the Internal User record to Private under Sharing Settings

C.

Create a sharing group for partner accounts under Sharing Settings

D.

Turn off Portal User Visibility under Sharing Settings

Question 34

Universal Containers builds a Community on the Napilitemplate. They need to use a survey tool to collect feedback from members. What two things should the Salesforce Admin do to achieve this? Choose 2 answers

Options:

A.

Find and install a Lightning survey app from the AppExchange

B.

Create a new page, add the standard survey components, and publish

C.

Find and install a Visualforce survey app from the AppExchange

D.

Build custom Lightning survey components for the template

Question 35

Universal Containers is launching a Community with the followingrequirements:

- Branding requirement is limited to logo and font.

- Configurable Navigation with the option to navigate to custom objects and records.

- Access to articles is limited per Date Category Visibility. 

Which template should the Salesforce Admin use to build this Community that will natively support these capabilities?

Options:

A.

Kokua

B.

Koa

C.

Customer Service (Napili)

D.

Aloha

Question 36

ACME Enterprises wish to establish two Customer Communities one for their VIP Customers and another for all Customers. ACME enterprises do not require different functionality from each Community but rather wish to increase the level of personal interactions from staff in the VIP community. How should the Administrator at ACME Enterprises configure access to the Community?

Options:

A.

Sharing Rules

B.

Permission Sets

C.

Public Groups

D.

Profiles

E.

Chatter Groups

Question 37

The headphones alliance wish to engage with their customers in a whole new way and at Dreamforce they saw Communities in action. They have identified that they have a lot of great content but what to make sure that articles and discussions are grouped logically so that it is easy to find, post questions and navigate the site. What Communities feature would you recommend to use?

Options:

A.

Data Categories

B.

Topics

C.

Chatter Groups

D.

Article Groups

E.

Knowledge Groups

Question 38

Universal Containers needs to use capabilities in Salesforce Communities to enable Social Sign -on for their customers. What should the Salesforce Admin do to enable users to use their Social Sign -on?

Discuss

Options:

A.

Create a custom login page with Social Sign -on capabilities, including authentication providers.

B.

Enable Social Sign -on in the Community management preferences menu.

C.

Set up the authentication provider for Social sites and add the Social Sign -on componentto the login page.

D.

Configure Community Sign -on at the social web site to make sure the user is authenticated and provided access.

Question 39

You are creating a community whereby your customers will be able to upload photos of themselves with your products to a contest chatter group. You want to make sure only photo file extensions are allowed e.g. (.jpg, .png, .gif) and only up to 500mb. What steps would you take to enable this?

Options:

A.

Define the file size limit in the Community Manager but it's not possible to limit the file type

B.

Define the file types and size limit in the Community Managerunder Administration

C.

Write an apex trigger on the Feed Object

D.

Define the file types in the Community Builder but it's not possible to restrict the file size

E.

Download a 3rd party photo upload component from the AppExchange

Question 40

Universal Containers needs to provide Super User Access to a few end users. Their end users are assigned several license types for these Communities: • Customer Community • Customer Community Plus • Employee Community • Partner Community. Which two license types allow a Salesforce Admin to provide Super User Access to the end users in this Community? Choose 2 answers

Options:

A.

Customer Community Plus License

B.

Employee Community License

C.

Partner Community License

D.

LI Customer Community License

Question 41

Northern Trail Outfitters needs to provide support to all customers in their Customer Community, includingcustomers who have NOT logged in. Currently, customers can only view Knowledge articles if they are logged in.

What should the Salesforce Admin do to make sure that Knowledge articles are visible to unauthenticated users?

Options:

A.

Modify the customer profile to include all Knowledge articles types and fields to help customers view articles without login.

B.

Make the article detail page available for unauthenticated access to help customers view articles without login.

C.

Update the channel for all Knowledgearticles to include Public as a channel to help customers view articles without login.

D.

Create custom Community pages with components for Knowledge articles and make them available for guest user profiles.

Question 42

Universal Containers built a Customer Community on the Customer Service (Napili) Template. They want the global search box to return 10 results instead of 5. 

Where should the Salesforce Admin set the number of search results to 10?

Options:

A.

In the Community Management search page.

B.

In the Community Builder site global settings page.

C.

In the Community Management preferences page.

D.

In the Community Builder global search component properties.

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