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PeopleCert ITIL-4-DITS ITIL 4 Leader: Digital & IT Strategy Exam Exam Practice Test

Demo: 18 questions
Total 60 questions

ITIL 4 Leader: Digital & IT Strategy Exam Questions and Answers

Question 1

Which statement about metrics is CORRECT?

Options:

A.

Leading metrics ate difficult to measure, but easy to Influence

B.

Lagging metrics are easy to measure and to influence

C.

Legging metrics report what has been achieved

D.

Lagging metrics predict what a is likely to happen in the future

Question 2

An external service provider is developing a new strategy for delivering social media services. The success of new services depends on high levels of customer satisfaction achieved through the highest level of support to users.

As part of an internal analysis, which factor is MOST important to consider to ensure that the service provider has the capability to provide the service?

Options:

A.

Employment laws effecting service provider staff

B.

A mixed demographic of users with varied levels of IT skills

C.

Knowledge and understanding of potential Innovative technology

D.

Well-trained service desk staff with a broad set of skills

Question 3

The leaders of an organization ate defining an approach to optimize its value streams and processes to create a more efficient way of working.

What should this approach focus on?

Options:

A.

Organizational agility

B.

Organizational resilience

C.

Elimination of waste

D.

Uninterrupted delivery

Question 4

An organization is aiming to use an innovative social media platform to improve engagement with young consumers.

What should the organization’s strategy focus on?

Options:

A.

Ecosystem disruption supported by operational excellence

B.

Market relevance supported by ecosystem disruption

C.

Customer and market relevance supported by operational excellence

D.

Operational excellence supported by customer and market relevance

Question 5

Which is the BEST description of the relationship between organization's products, services, and resources?

Options:

A.

An organization's services ate based on the organization's products

B.

An organization's products are required for the execution of an activity

C.

An organization's resources are combinations of the organization's products

D.

An organization's resources are combinations of the organization's services

Question 6

What should leaders of digital organizations focus on when educating shareholders about changes in strategy?

Options:

A.

Ensuring that shareholders understand changes to the financial value of the organization

B.

Ensuring that shareholders will be able to implement new or modified plans

C.

Teaching shareholders about entrepreneurship, and the history of innovation

D.

Ensuring that shareholders can continue to meet the leaders' outsourcing needs

Question 7

A commercial service provider is using PESTLE analysis to help them develop a new strategy. Their customers work in a regulated environment and expect the IT services to be delivered through multiple channels.

Which factor is the MOST relevant to consider in this situation?

Options:

A.

Service provider staff have many skills and can support a range of different technologies

B.

Government policies for using secure IT systems change regularly and will affect the IT services

C.

Service provider value streams for creating new IT services are too complex and outdated

D.

Service provider policies for reusing and removing IT equipment are maintained and audited

Question 8

Which is an example of industry disruption?

Options:

A.

A service provider has launched a new app to support collaboration that is easy to use, and is popular with consumers from many markets

B.

An organization transitioned a large number of its services to a cloud provider to remain competitive In their market

C.

A mobile phone provider has adopted a new operating model in response to threats from the competition which has resulted In the provider becoming the market leader

D.

A software provider has developed a new satellite navigation system for the serf-driving cat market that has become the system of choice for car manufacturers

Question 9

A service provider has a new strategy which involves them selling services via third parties, and also from their own website. This new sales channel should bring additional customers, and may also have a positive effect on direct sales because it increases brand recognition.

Which parallel operating model is appropriate for this situation?

Options:

A.

Cannibalism

B.

Erosion

C.

Concurrence

D.

Synergism

Question 10

Which term includes the use of hardware and software to store, retrieve, transmit, and manipulate data?

Options:

A.

Digital strategy

B.

Digital technology

C.

Digital transformation

D.

Digital business

Question 11

A service provider a developing an operating model to support a new social media service that enables their business strategy.

They have included the following in the operating model:

• a definition of how suppliers will be Involved in the delivery of the service

• a description of me main performance measures required

Which additional element MUST be included to ensure that the essential themes of the operating model are covered?

Options:

A.

A list of vendors who will provide the components mat form the social media service

B.

An inventory of the mam technology components that will be located at the head office data centre

C.

Definitions of the service management toolsets needed to support the service

D.

Descriptions of the series of steps for the work that is required to create and support the service

Question 12

An organization cannot afford the loss that comes from taking risks that go wrong, but they suffer big losses because they often take these risks anyway.

What combination of risk capacity and risk appetite this situation?

Options:

A.

Low risk capacity, high risk appetite

B.

High risk capacity, high risk appetite

C.

Low risk capacity, low risk appetite

D.

High risk capacity, low risk appetite

Question 13

An organization strategy requires them to continually maintain market relevance.

Which approach is the MOST relevant to achieve this objective?

Options:

A.

Customer 360

B.

Digital transformation

C.

Employee 360

D.

PESTLE analysis

Question 14

A software development organization has a very traditional way of working that no longer meets their market needs. They currently manage all budgets via their development and operations business units. They want to change so that they can develop and deploy solutions rapidly In response to constantly changing market needs.

How should they change their funding model to support this?

Options:

A.

Switch 10 funding teams and value streams

B.

Switch to funding programmes and protects

C.

Provide additional funding lo development and operations

D.

Provide additional funding via the research and development budget

Question 15

An insurance company generates sales from its website, from agents in a call center, and from third parties working for other financial service organizations. The product is very product is very popular and users are generally satisfied. The organization regularly collects and analysis data about service consumers, and this shows users have different levels of satisfaction, depending on how the product was sold.

What should the insurance company consider NEXT to help resolve the situation?

Options:

A.

Market relevance

B.

Omnichannel delivery

C.

Customer analytics

D.

Customer feedback

Question 16

Which approach would MOST help an organization to plan a digital transformation if it does not have a digital strategy?

Options:

A.

Plan the transformation as a series of minor incremental improvements

B.

Plan a large-scale transformation, which will define the strategy

C.

Follow the guidance of a best practice digital transformation framework

D.

Define a digital strategy first, then base the transformation planning on it

Question 17

An organization has established a dear vision for digital transformation and has started their transformation journey. They have documented al their value streams and started to improve these. They use technology appropriately to maximize customer experience and operational excellence. They understand and manage risks, and they have a comprehensive approach to Identifying and using innovative Ideas.

What else do they need lot the digital transformation to succeed?

Options:

A.

Management of threats and opportunities

B.

Improved use of automation

C.

Management of staff skills and competence

D.

Linked processes and practices to value creation

Question 18

An organization has identified three initiatives to support a digital transformation strategy:

1. Upgrading technology

2 Adopting new software development approaches

3. Changing the structure of teams and departments

The project, management office has been tasked with Identifying and developing the business case(s) needed to review these initiatives

Which is the BEST approach to take when creating the business case(s)?

Options:

A.

Create one single business case that provides justification for all three initiatives

B.

Create one business case for the technology upgrade, and another for the remaining Initiatives

C.

Create three different business cases providing justification for each Initiative

D.

Create one business case for the organizational change, and another for the remaining Initiatives

Demo: 18 questions
Total 60 questions