In a case which tracks requests for auto loans, a requirement states: Customers should be able to modify contact information at any time during the processing of the case.
Contact information changes must not alter or interrupt the primary flow of the case.
Which option meets the needs of this requirement?
When completing a new rule for, the "Apply To" field represents what?
A manager has requested a report that shows the purchase requests for each of the regional cost centers. The manager wants to organize the results so the cost center appears only once on the report and the requests are listed under cost center. How would you configure the report definition ?
A manager requests a report that contains the following columns: Create Date, Case ID, Create Operator, and Work Status. You must sort the cases so the case with the most recent create date appears at the top of the list.
How do you design the report to support this requirement?
An application allows consultants to enter their hours on a project on a weekly basis. Consultant hours must be approved by both their manager and the project supervisor. The approvals can be performedin any order.
How do you configure the approvals in the application?
Customers check their membership status with a company loyalty program by entering their full name andmember ID number. Once the membership status is returned, the customer either abandons the case or makes changes to their membership. If the member chooses to make changes, a case ID is assigned to the request.
Which two configurations, when applied in combination, achieve this behavior? (Choose Two)
A manager requests a report that contains the following columns: Create, Date, Case ID, Create Operator, and Work Status. You must sort the Case ID values to the case with the highest ID value appears at the top of the list and descends in order. How would you design the report definition to support this requirement ?
Which best describes the benefit of unit testing rules? (Choose One)
How do you route an assignment so that any available member of the Finance department can perform the task?
A pre-approval mortgage case type collects applicant information and real estate property details. Which field type stores and displays an applicant's mortgage loan amount correctly?
What three questions should you answer to create effective correspondence ? (Choose Three)
Who is the user that receives the correspondance ?
You are configuring a text box for a Spouse field to appear dynamically on a user form. How do you configure the text box to display only when the user selects Married/Partnered from the Marital Status field? (Choose One)
You use the Clipboard tool to perform which two tasks ? (Choose Two)
Which configuration informs a user by email when an assignment is added to the user's worklist?
When modeling the life cycle of a case, stages represent a___________or a_____________(Choose two)
Apartment tenants submit maintenance requests that specify their name, address, request type, and request description. The apartment management company often receives multiple requests from a single address about the same issue. The company wants to identify duplicate maintenance requests that are submitted less than 30 days apart.
Which three configurations, when applied in combination on the Search duplicate cases step, achieve this goal? (Choose Three)
What are two types of Report Definitions available in Pega 8? (Choose Two)
Consider the following user story:
As a customer, I want to be able to cancel an open service request at any time.
Select the configuration option that satisfies the user story.
You need to send an email to customers who are approved for a mortgage. The system automatically sends a preliminary approval to customers by email.
How do you configure the case to achieve this behavior?
You have a data page with customer data. The data page is configured to reload if it is older than one hour. Which of the following best describes when the data page will reload ?
An insurance company provides personal property insurance. Jewelry is categorized as a special type of personal property. Requests for jewelry coverage require that a user managing the request is trained to appraise jewelry. The requirement is to route assignments for jewelry appraisals to users who have this skill, Which one of the following routing approaches would you use?
You have a cleaning service booking application, CleanApp.You are creating a local data type, HomeCleaningPackages, and you want to leverage an existing data class, CleanApp-Data-CleaningPackages. When defining your data type, which option would you choose for asset reuse ?
pyworkPage stores which type of information
A Collect Information step in the case life cycle sets the case status to Pending-Approval. When does the case status automatically update ?