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Pegasystems PEGACPBA73V1 Certified Pega Business Architect (CPBA) 73V1 Exam Practice Test

Demo: 7 questions
Total 50 questions

Certified Pega Business Architect (CPBA) 73V1 Questions and Answers

Question 1

In a help desk application, you have the following requirement: The Customer Support Representative must respond to a help desk ticket within 4 hours after a customer submits a ticket.

Where do you configure the service level to meet this requirement?

Options:

A.

The stage

B.

The step

C.

The case type

D.

The process

Question 2

In a purchase request case type, you have the following requirement: Purchase requests should automatically go to a manager of an employee.

To meet this requirement, you design a case with a_______________.

Options:

A.

process that routes to the manager

B.

step that routes to the manager

C.

change stage step to allow the employee to route to the manager

D.

stage to route requests to the manager

Question 3

How do you provide users with guidance for completing a form and avoid the need for application training?

Options:

A.

Send a notification to the assigned user.

B.

Add an instruction to the assignment.

C.

Add an optional action to the case to explain the task.

D.

Add the corresponding step to an appropriate stage.

Question 4

A manager has reviewed a case and has decided to increase the case urgency and escalate to HR. HR must review and respond within four business hours.

Which three configuration options are needed to enable the manager to satisfy the requirements? (Choose Three)

Options:

A.

Provide notification to HR requesting urgency be increased.

B.

Provide a service level for the HR assignment.

C.

Provide escalation action to HR and resolve the case.

D.

Provide a field for urgency adjustment.

E.

Provide a local action to transfer the assignment to another queue.

Question 5

Consider the following scenario:

*During the Interview process for a Job Application case, an administrative assistant selects the date and location of the interview.

*Next, an email invitation is sent to the candidate.

*During the interview, the hiring manager captures notes from the discussion.

*Finally, the candidate is assigned a technical exercise and the results are added to the case.

Select two step names that follow the guidelines for identifying and naming the steps in the process. (Choose Two)

Options:

A.

Schedule Interview

B.

Notify Candidate

C.

Ask Questions

D.

Technical Exercise

Question 6

Which two dependencies do you enforce with a Wait step? (Choose Two)

Options:

A.

Pausing a case until a predetermined time expires

B.

Preventing a case from resuming until an automated decision executes

C.

Preventing a case from entering a stage until a condition is met

D.

Pausing a case until another case (or all cases) reach a specified status

Question 7

Select the characteristic used to identify candidate rules to be delegated to business users.

Options:

A.

Changing business conditions require that the rule be managed without IT intervention.

B.

Ownership of changes to delegated rules changes from work group to work group.

C.

Frequent changes are needed to continuously redefine the user experience.

D.

Changes to business conditions require that the rule be managed with IT intervention.

Demo: 7 questions
Total 50 questions