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Oracle 1z0-1064-22 Oracle B2B Service 2022 Implementation Professional Exam Practice Test

Demo: 11 questions
Total 75 questions
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Oracle B2B Service 2022 Implementation Professional Questions and Answers

Question 1

You have been instructed to implement the “My Knowledge” page for your customer’s Engagement Cloud site.

Which is the correct first action inconfiguring “My Knowledge”?

Options:

A.

Use the task “Manage Administrator Profile Values”, search for the “Enable My Knowledge Menu for All Users” profile option, and activate it.

B.

Use the task “manage Administrator Profile Values”, search for the “Enable My Knowledge Menu for Service” profile option, and activate it.

C.

Use the task “Manage Service Request knowledge Profile Options”, search for the “SVC_ENABLE_KNOWLEDGE_PAGE_EXTERNAL_USERS” profile option, and set “Site” value to “Yes”.

D.

Use the task “ManageService Request knowledge Profile Options”, search for the “SVC_ENABLE_ARTICLE_CREATION_EDITION” profile option, and set the “SITE” value to “Yes”.

E.

Use the task “Manage Administrator Profile Values”, search for the “Enable My Knowledge Menu for Help Desk” profile option, and activate it.

F.

Use the task “Manage Service Request knowledge Profile Options”, search for the “SVC_ENABLE_KNOWLEDGE_IN_SR” profile option, and set “SITE” value to “Yes”.

Question 2

What four actions do the as-delivered Service Request components included in a Digital Customer Service (DCS) application enable a DCS user to do?

Options:

A.

Chat with an Agent about a ServiceRequest.

B.

View and edit attachments to a Service Request.

C.

Create a Service Request.

D.

Delete a Service Request.

E.

Add a message to a Service Request.

Question 3

Identify two correctstatements about the way Visual Builder Cloud service (VBCS) and Digital Customer Service (DCS) are related.

Options:

A.

VBCS is a visual development tool for creating applications in DCS.

B.

DCS is an Offering in Engagement Cloud and VBCS is another Offering in Engagement Cloud.

C.

DCS is an Offering in Engagement Cloud and VBCS is part of that Offering.

D.

DCS is a visual development tool for creating applications in VBCS.

Question 4

Which two are true characteristics about the lifecycle of a service request?

Options:

A.

If required, users can manually set the “Closed” status for a service request.

B.

Users can reopen a service request when the status is set to “Closed”.

C.

Users can reopen a service request when the status is set to “Resolved”.

D.

“Closed” status is set by an automaticjob after a specified number of days.

E.

“Customer working” is one of the five seeded status types.

Question 5

When creating localized Digital Customer Service applications, in which order would you perform the following steps?

1. Update the English message as needed for your DCS application.

2. Export the English language message bundle.

3. Translate the English message bundle to all desired languages.

4. Import translated message bundles.

Options:

A.

1,3,2,4

B.

3,2,4,1

C.

2,4,3,1

D.

1,2,3,4

Question 6

Your customer has the following requirement: when filtering service requests an agent wants to see by default all those service requests that are “New”, whose channel type is “Web”, and are assigned to them.

Which five activities should be completed by an agent on the SR list page in order to create an appropriate personalized service request search filter?

Options:

A.

In Advanced Search, confirm Record Set = Assigned to Me.

B.

Change the section identified with Status = New

C.

In Advanced Search, save and select the “Set as Default” box.

D.

In Advanced Search, select Action > Update.

E.

Click the Show Advanced Search icon.

F.

In Advanced Search, Add Channel Type = Web.

Question 7

Which statement is correct when describing the process of adding assignment rules from Service Setup?

Options:

A.

Use the “Manage Service Assignment Rules” task, access the appropriate rules sets, create new rule(s), add conditions and actions, save andpublish.

B.

Use the “Manage Service Request Assignment Object” task, access and lock the appropriate objects, create new rule set(s), add conditions and actions, save and publish.

C.

Use the “Manage Service Assignment Rules” task, access and lock the appropriate rules sets, create new rule(s), add conditions and actions, save and close.

D.

Use the “Manage Service Request Assignment Object” task, access the applicable service requests, create and apply new rule set(s) to the service requests, add conditionsand actions, save and close.

Question 8

Your customer asked you to modify the default severity value for new service requests.

Which three steps should you follow to make the change?

Options:

A.

Navigate to Setup andMaintenance > Service > Service Request > Manage Service Request Profile Options.

B.

Select the profile SVC_SR_DEFAULT_SEVERITY_CD.

C.

Lock the Profile Option for editing.

D.

Modify the Profile Value and save.

E.

Unlock and publish the new selected profilevalue.

F.

Select View > Detach.

Question 9

You have enabled email acknowledgement and have created a corresponding template. The acknowledgement e-mail is sent, but there is somestandard text appended to the email that is not part of the template:

Standard text appended:

“Your request has been received and is being reviewed by our support staff. The reference number for your service request is: SR0000003006. (SVC-5295081)

Thank you for your patience. If you would like to communicate further about the service request, you can reply to this email and send it to the email address: nnn-test.fa.extservice.incoming.2@oracle.com. {# #SR0000003056# #}”

Which statement is true?

Options:

A.

You can completely eliminate the standard text appended by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.

B.

You have to edit the e-mail template and add HTML code to customize the standard text section.

C.

You can eliminate part of the standard message, butcannot remove the User Details section, by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.

D.

You cannot completely remove the appended message text but you can edit the appended text by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.

Question 10

Which four actions does the REST API for Service Requests (SRs) allow?

Options:

A.

Update SR milestone

B.

Create SR

C.

Update SR assignee

D.

Delete SR by SR number

E.

Delete SR by SR title

Question 11

To create a service request, you log in to Engagement Cloud, navigate to service > Service Request and then click “Create Service Request”.

Which set of field must be completed to save the service request (assume as-delivered field properties have not been changed)?

Options:

A.

Title, Status

B.

Title

C.

Title, Category, Severity, Status

D.

Title, Status, Problem Description

E.

Title, Category, Severity

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Demo: 11 questions
Total 75 questions
Get 1z0-1064-22 Full Access Download 1z0-1064-22 PDF