What characterizes good forecasting?
According to the contract renewal process, when should be the first contract proposal presented to the customer ? (T = expiration time of current contract)
Which of the Care Service Cancellation process tasks is NOT under Care Program Manager responsibility?
When can the Care Plan be shared with the Customer?
In which documents are the Care service level commitments with the customer officially stated?
Name the essential (bare MINIMUM) after-sales services provided by Care?
What is the next step after receiving a quotation for renewal of services from 3rd party suppliers?
What basic services are included in SW Maintenance
Where does the information on required engineering resources' competence levels in CTs comes from?
What Care SW service should be sold with every new SW sales?
Your Customer's Care Contract expired at the end of last year. In addition, NO Purchase Orders have been received from the Customer since the contract expired. How can Care service revenue be recognised in this case?
Which of the following statements is true for GCC charges?
Who is responsible for commercial and relationship escalation towards the customer?
The Care Plan should be updated:
During monthly reporting the Care Program Manager finds a lot of wrong cost allocations to her / his project. What should s/he do?
What is the purpose of a handover from Sales to Care?
A company can improve its competitive advantage by following a number of functional level strategies. These include Efficiency, Quality, Innovation and one more. What is it?
How do you prove that you are in control of your financial processes?