A company plans to integrate Microsoft Power Platform with existing systems, including Microsoft Dynamics 365 Omni channel for Customer Service.
You need to recommend a solution for each requirement.
Which components should you recommend for the requirements?
To answer, drag the appropriate solutions to the correct requirements. Each solution may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
An engineering company is implementing Dynamics 365 Sales. The company has a custom connector to an ERP system.
The company plans to use the connector to view data in the app while also avoiding any data migration.
You need to evaluate the requirements and recommend an approach. Which approach should you recommend?
You are designing a business strategy for a client who has a Power Platform solution.
The client works with critical data where any data loss creates a high risk.
You need to document the failover process for the stakeholders.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
A client uses Dynamics 365 Sales, Power BI datasets, and Power BI dataflows.
The Dynamics 365 Sales implementation has security roles that restrict data export. You need to ensure that data has the same restrictions in Power BI as it does in Dynamics 365 Sales.
You need to design the security to avoid sensitive data from being seen.
Which two actions should you recommend? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
You are designing a self-service portal for a company.
The portal must meet the following requirements:
Customers must be able to submit and review cases.
Customers must be able to chat with service representatives in near real time.
Allow service representatives to select cases from queues and use knowledge articles to resolve customer concerns.
You need to recommend solutions for the company that do not require custom development.
Which three apps or services should you recommend? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
A company plans to simplify its environment by replacing its current applications with a Microsoft Power Platform solution. You need to guide the company through the activities required during each project phase.
When should you recommend the company perform each activity? To answer, move the appropriate phases to the correct activities. You may use each phase once, more than once, or not at all. You may need to move the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
A company plans to deploy multiple Microsoft Dataverse environments. You are supporting the go-live process.
The company reports the following access issues:
• Users can access account records but cannot read a column m the table.
• A licensed user receives an insufficient permission error when opening leads.
• A licensed user does not appear in the list of users available for security assignment.
You need to resolve the issues.
What should you do? To answer, select the appropriate options in the answer area
NOTE: Each correct selection is worth one point.
A company sells antique books. The company stores data about book locations in an existing system by using the following database fields: Room, Shelf.
The company must import the data from the existing system into a Power Platform solution. Existing data into must be modified to match the design of the new solution.
You need to recommend a solution to combine the room and shelf fields into a single column during the import process.
Which tool should you recommend?
A company provides professional development certifications to technologies around the world. The company uses multiple call centers to support customers. The company plans to implement Dynamics 365 Customer Service.
The company must increase productivity for call center employees. The solution must meet the following requirements:
Handle multiple customer interactions at once
Ensure that users can access information from several business applications.
Interact with customers by using the following channels: chat, phone calls, emails, and online reviews.
Implement all functionality in a single interface.
You need to recommend a solution that meets the requirements of the company.
What should you recommend?
You are evaluating company data.
The data must be migrated to Microsoft Dataverse.
You need to recommend the process to ensure clean data for the migration.
Solution: Limit the volume of migrated data.
Does the solution meet the goal?
A company uses Dynamics 365 Sales and Power BI.
Sales managers must be able to keep track of changes to their pipeline in the following ways:
Notify the sales managers when an Opportunity changes sales stage.
Notify the sales managers when the pipeline drops below 2.5M USD.
When reviewing the pipeline in Power BI, a sales executive must be able to add a Playbook to an Opportunity.
You need to recommend a solution that meets the company requirements.
Which combination of solutions should you recommend? To answer, select the appropriate option in the answer area.
NOTE: Each correct selection is worth one point.
A company has a Power Apps app and uses Microsoft Dataverse for data storage. The company plans to provide employees the ability to create the following:
• Data loss prevention (DLP) policies that are at the environment level.
• Applications that allow employees to access only the activity records that they create.
You need to identify the security roles that the employees require.
Which security roles should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
You are implementing a solution that includes applications which perform high-volume Microsoft Dataverse operations.
The applications must not experience a loss of functionality or loss of performance due to service protection API limits.
You need to evaluate metrics for the service protection API limits.
Which three metrics should you evaluate? Each correct answer pat of the solution.
NOTE Each correct selection is worth one point.
A company plans to use Microsoft Power Pages. The company gathers business requirements.
You need to identify the functional requirements.
Which two requirements should you gather? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
You need to provide the IT specialists with design diagrams.
What should you provide?
You need to recommend tools for agents and management.
Which tools should you recommend? To answer, select the appropriate option in the answer area.
NOTE: Each correct selection is worth one point.
You need to provide the IT team and managers with a mobile solution.
How many apps should you recommend?
You need to propose a solution for form requirements.
What should you recommend? To answer, drag the appropriate solutions to the correct requirements. Each solution may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
You need to recommend an authentication solution for the planned implementation of Dynamics 365.
What should you include in the recommendation?
You need to create an Agent security role.
Which three actions should you recommend? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
You need to recommend a solution for integrating luggage information.
What should you recommend? To answer, drag the appropriate types to the correct tables. Each type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
You need to select an appropriate app for Relecloud.
Which app should you recommend?
You need to recommend a solution for agents when working with customers to make reservations.
What should you recommend?
You need to recommend a collaboration tool for each group.
Which tool should you use? To answer, select the appropriate tool in the answer area.
NOTE: Each correct selection is worth one point.
You need to recommend the field type to use for configuring meal selections during reservation.
Which field type should you recommend?
You need to recommend a feature that erases agent workloads and resolves reported issues.
What should you recommend?
You need to recommend the appropriate messaging channel solutions for the organization.
What should you recommend? To answer, drag the appropriate messaging options to the correct user types. Each messaging option may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
You need to investigate the canvas app functionality issues.
Which two tools can you use? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
You need to recommend a solution to collect the information required to meet reporting requirements.
What should you recommend?
You need to manage user access to the app.
Which two connection types should you recommend? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
You need to recommend a method for transferring machine information to Dynamics 365 Field Service.
What should you recommend?
You need to recommend a solution for creating the initial inspection checklists.
What should you recommend?
You need to recommend an environment for the inspection solution.
Where should you recommend installing the solution?
You need to recommend the appropriate components to meet the inspection requirements.
What should you recommend? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
You need to recommend components to meet the re-inspection requirements.
Which components should you recommend? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
You need to recommend a solution to meet user interface requirements.
What should you recommend? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
You need to design the quality inspection order data model.
What should you recommend? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
You need to recommend solutions to meet the inspection requirements.
What should you recommend? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
You need to recommend solutions to meet the integration requirements.
What should you recommend? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
You need to resolve the issue reported during testing.
What should you do?
You need to design the security strategy for employees.
What should you use?
You need to configure Microsoft Dataverse to retrieve external data for the sales and construction departments.
Which connection methods should you use?
To answer, move the appropriate connection methods to the correct requirements. You may use each connection method once, more than once, or not at all. You may need to move the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
