Which input used to develop the business relationship management approach is an output of the workforce and talent management practice?
Which activity is NOT likely to be performed by a partner or supplier in support of the business relationship management practice?
An organization has created a value stream to define new or changed service level agreements (SLAs).
What TWO activities in this value stream are most likely to include contributions from a business relationship management practice?
1. Identify customer requirements
2 Create a draft SLA
3. Verify that SLA is achievable
4. Negotiate agreed SLA
The service relationship between an internal service provider and the business involves many business stakeholders who may have different, interests and priorities.
WhichTWOfactors additionally increase the complexity of the service relationships and should be considered by the service provider?
1. Dependencies on partner and suppliers
2. Dependencies on other internal service providers
3. Dependencies on the service consumer
4. Dependencies on internal users
Which describes the skill of self-awareness?
What technique is MOST appropriate to help a business relationship manager understand how a customer affects the business relationship journey?
Which of the following describes a value stream?
As part of a stakeholder analysis, a senior manager has been identified who has financial control over BRM activities and is keen to see BRM succeed within the organization.
Which communication strategy should be used for this stakeholder?
Which statement about the relationship between the capability criteria and the four dimensions of service management is CORRECT?
Which skill requires a business relationship manager to be introspective and understand their own behavior?
Which activity is the responsibility of the ‘sponsor’ role?
Which business relationship activity isMOST LIKELYto need leadership competency?