An enterprise's chief information officer (CIO) has been receiving complaints from business executives regarding the amount their units are being charged for IT services. To maintain a good relationship with business peers, the CIO wants to be responsive to these complaints. To address this issue, the FIRST step should be to:
To ensure IT risk is managed in a consistent manner, it is MOST important for IT governance to establish a:
IT security is concerned with employees' increasing use of personal equipment for work-related purposes, while employees claim it allows them to be more productive. A decision on whether to modify the enterprise information security policy should be based on:
Communicating which of the following to staff BEST demonstrates senior management's commitment to IT governance?
Before an IT strategy committee can approve an IT risk assessment framework, which of the following is MOST important to have established?
Which of the following would be the MOST effective way to ensure IT capabilities are appropriately aligned with business requirements for specific business processes?
An IT department has forwarded a request to the IT strategy committee for funding of a discretionary Investment. The committee's MOST important consideration should be to evaluate:
Which of the following is the MOST important reason for selecting IT key risk indicators (KRIs)?
An enterprise is trying to increase the maturity of its IT process from being ad hoc to being repeatable. Which of the following is the PRIMARY benefit of this change?
Which of the following is the MOST important attribute of an information steward?
An enterprise is planning to outsource data processing for personally identifiable information (Pll). When is the MOST appropriate time to define the requirements for security and privacy of information?
Which of the following is the BEST indication that enterprise value is being derived from IT?
The CEO of an organization is concerned that there are inconsistencies in the way information assets are classified across the enterprise. Which of the following is be the BEST way for the CIO to address these concerns?
A software company's products have had significant quality issues in recent releases. As a result, market reputation and customer satisfaction ratings have been suffering. What should executive leadership do FIRST to address this concern?
An IT steering committee wants the enterprise's mobile workforce to use cloud-based file storage to save non-sensitive corporate data, removing the need for remote access to that information. Before this change is implemented, what should be included in the data management policy?
The BEST way to decide how to prioritize issues identified in an IT risk and control self-assessment (CSA) is to understand the risk and:
The BEST way to manage continuous improvement of governance-related processes is to:
Which of the following is MOST critical for the successful implementation of an IT process?
Which of the following will BEST enable an IT steering committee to monitor the achievement of overall IT objectives on a continuous basis?
Which of the following BEST supports an enterprise's ability to comply with privacy laws and regulations?
An IT steering committee is evaluating whether a third-party supplier is delivering the correct level of service Reviewing which of the following will provide the BEST information to the committee?
An enterprise has decided to implement an enterprise resource planning (ERP) system to achieve operating and cost efficiencies through global IT standardization. The business units are resistant because they are used to operating autonomously. The CEO has instructed the CIO to move quickly with the implementation to force acceptance with business unit leaders. Which of the following should be the ClO's FIRST step?
Once the strategic vision has been established, which of the following would be the BEST activity for supporting the implementation of performance measures?
Facing financial struggles, a CEO mandated severe budget cuts. A decision was also made to immediately change the enterprise strategic focus to put more reliance on mobile, cloud, and wireless services in an effort to boost revenue. The IT steering committee has asked the CIO to suggest adjustments to the current IT project portfolio to allow support for the new direction despite fewer funds. What should the CIO advise the committee to do FIRST?
An enterprise is planning a transformation initiative by leveraging emerging technology that will have a significant impact on existing products and services Which of the following is the BEST way for IT to prepare for this change?
Which of the following is the MOST important consideration when developing a new IT service'?
An enterprise has made the strategic decision to reduce operating costs for the next year and is taking advantage of cost reductions offered by an external cloud service provider. Which of the following should be the IT steering committee's PRIMARY concern?
An enterprise plans to expand into new markets in countries lacking data privacy regulations, increasing risk exposure. Which of the following is the BEST course of action for the CIO?
Due to continually missed service level agreements (SLAs), an enterprise plans to terminate its contract with a vendor providing IT help desk services. The enterprise s IT department will assume the help desk-related responsibilities. Which of the following would BEST facilitate this transition?
Which of the following would be the BEST long-term solution to address the concern regarding loss of expenenced staff?
An IT governance committee is defining a risk management policy for a portfolio of !T-enabled investments Which of the following should be the PRIMARY consideration when developing the policy?
An IT value delivery framework PRIMARILY helps an enterprise
What should be done FIRST when feedback indicates recently implemented software products are not meeting business unit expectations?
When developing an IT training plan, which of the following is the BEST way to ensure that resource skills requirements are identified?
When developing an IT governance framework, it is MOST important for an enterprise to consider:
Which of the following would a CIO use to present the overall view of IT performance to the board of directors?
To ensure that information can be traced to the originating event and accountable parties, an enterprise should FIRST:
A newly established IT steering committee is concerned whether a system is meeting availability objectives. Which of the following will provide the BEST information to make an assessment?
A regulatory audit assessed an enterprise's main transactional application as noncompliant. In addition to fines and required corrections, an agreement was reached to implement a set of governance controls over IT. Accountability for these controls is BEST assigned to which of the following?
An enterprise experiencing issues with data protection and least privilege is implementing enterprise-wide data encryption in response. Which of the following is the BEST approach to ensure all business units work toward remediating these issues?
Which of the following is the BEST IT architecture concept to ensure consistency, interoperability, and agility for infrastructure capabilities?
The CIO of an enterprise learns the payroll server of a competitor has been the victim of ransomware. To help plan for the possibility of ransomed corporate data, what should be the ClO's FIRST course of action?
The board of directors of an enterprise has approved a three-year IT strategic program to centralize the core business processes of its global entities into one core system. Which of the following should be the ClO's NEXT step?
When developing a framework to implement IT governance, which of the following BEST contributes to the successful implementation?
An enterprise is replacing its customer relationship management (CRM) system with a cloud-based system. Which of the following should be done FIRST when preparing for data migration"*
The CEO of a large enterprise has announced me commencement of a major business expansion that will double the size of the organization. IT will need to support the expected demand expansion. What should the CIO do FIRST?
An enterprise's board of directors can BEST manage enterprise risk by:
Which of the following should be the MAIN governance focus when implementing a newly approved bring your own device (BYOD) policy?
Following a strategic planning session, new IT objectives were announced. Which of the following is the MOST effective way for the CIO to ensure these objectives are cascaded to IT personnel?
Which of the following is the MOST important consideration for data classification to be successfully implemented?
Six months ago, an enterprise's CIO reorganized IT to improve service delivery to the business. Which of the following would BEST demonstrate the effectiveness of the reorganization?
A global enterprise is experiencing an economic downturn and is rapidly losing market share. IT senior management is reassessing the core activities of the business, including IT, and the associated resource implications. Management has decided to focus on its local market and to close international operations. A critical issue from a resource management perspective is to retain the most capable staff. This is BEST achieved by:
An enterprise is conducting a SWOT analysis as part of IT strategy development. Which of the following would be MOST helpful to identify opportunities and threats?
An IT steering committee is preparing to review proposals for projects that implement emerging technologies. In anticipation of the review, the committee should FIRST:
Which of the following is MOST important to effectively initiate IT-enabled change?
Which of the following would provide the MOST useful information to understand the associated risks when implementing a new digital transformation strategy?
The PRIMARY objective of promoting business ethics within the IT enterprise should be to ensure:
An enterprise wants to reduce the complexity of its data assets while ensuring impact to the business is minimized during the transition. Which of the following should be done FIRST?
The PRIMARY objective of building outcome measures is to:
An enterprise is planning a change in business direction. As a result, IT risk will significantly increase. Which of the following should be the GO'S FIRST course of action?
The CIO of a large enterprise has taken the necessary steps to align IT objectives with business objectives. What is the BEST way for the CIO to ensure these objectives are delivered effectively by IT staff?