What is the most likely benefit of incident monitoring in a Support Centre?
What is the best reason for reporting all security compromises?
Why is it important for you to manage calls?
Which statement best describes a team?
What is the most important reason for maintaining legal compliance in the Support Centre?
Which of the following best describes your sales and marketing role within the Support Centre?
Which action is most likely to give the customer a positive impression of the Support Centre?
Which statement best describes the concept of teamwork?
What is the best description of an operational level agreement?
What is the best reason for documenting processes and procedures?
What type of question will best encourage a customer to talk more about their incident?
What is a best practice to use to disengage from a customer?
What is the best action to take when sharing a workspace?
What is the best reason for reporting all security compromises?
Which is a best practice for dealing with stress?
What is a best practice to use when placing a customer on hold?
What is a best practice when writing e-mail?
What should you do if you are helping a customer who has difficulties in communicating because of language differences?