What can an Agent using WFM Web for Agents see?
In which Genesys application is WFM scheduling performed?
Which are valid scenario elements you can use when creating a schedule scenario?
Choose 4 answers
What is the duration for an interaction volume Template?
When synchronizing configuration data to Genesys WFM, which objects are not synchronized?
Which statements are correct?
Choose 2 answers
What must be done to remove obsolete data from the WFM database?
Which of the following WFM reports is designed to show the total amount of time an agent, team or site has spent in various states?
Alerts in the Performance module are notifications that occur when pre-configured thresholds are reached. How is the notification performed?
You're experiencing OutOfMemory exceptions in the default installation of Tomcat, used exclusively for WFM Web application. Assuming that Tomcat configuration has not been modified since installation, what would be your troubleshooting strategy?
What are the possible actions one can take in order to avoid an Agent available in WFM Configuration Utility to be scheduled at all during the next schedule period?
Choose 3 answers
At what point can an Agent see his own schedule through WFM web Agent?