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Genesys GE0-806 Genesys Certified Professional 8 System Consultant, Genesys Workforce Management (GCP8 - CWFM) Exam Practice Test

Demo: 12 questions
Total 85 questions

Genesys Certified Professional 8 System Consultant, Genesys Workforce Management (GCP8 - CWFM) Questions and Answers

Question 1

What can an Agent using WFM Web for Agents see?

Options:

A.

Forecast Scenario

B.

Master Forecast

C.

Schedule Scenario

D.

Master Schedule

E.

Performance/Adherence

Question 2

In which Genesys application is WFM scheduling performed?

Options:

A.

Genesys Administrator

B.

WFM Configuration Utility

C.

WFM Supervisor web

D.

IRD

Question 3

Which are valid scenario elements you can use when creating a schedule scenario?

Choose 4 answers

Options:

A.

Real Agents

B.

Profile Agents

C.

To Sites/Activities

D.

Scenario period

E.

Shifts

F.

Contracts

Question 4

What is the duration for an interaction volume Template?

Options:

A.

1 day

B.

1 week

C.

l month

D.

l year

Question 5

When synchronizing configuration data to Genesys WFM, which objects are not synchronized?

Options:

A.

Agents

B.

Skills

C.

Agent Skill Level

D.

Switch

E.

Agent Group(s)

Question 6

Which statements are correct?

Choose 2 answers

Options:

A.

It is possible to use a Meeting scheduler after a schedule has been published.

B.

It is possible to create a schedule without a published forecast.

C.

Once a schedule is published there it is no longer possible to change it.

D.

It is possible to remove single schedule Items from a schedule like Breaks, Trainings, etc., but it is not possible to remove multiple items at a time e.g. Meeting from all team members.

Question 7

What must be done to remove obsolete data from the WFM database?

Options:

A.

Select 'Cleanup Database' from the WFM Database utility

B.

Change the 'PurgeData' option to 'True' on the WFM application object in the Configuration Layer

C.

Run the 'DB_ Maintain' sql script

D.

Run the DB Wizard from the WFM Configuration Utility

Question 8

Which of the following WFM reports is designed to show the total amount of time an agent, team or site has spent in various states?

Options:

A.

Schedule States Report

B.

Activity weekly Schedule Report

C.

Schedule Summary Report

D.

Schedule State Totals Report

Question 9

Alerts in the Performance module are notifications that occur when pre-configured thresholds are reached. How is the notification performed?

Options:

A.

Through Email

B.

Through a Configurable Event

C.

By displaying the word "ALERT" with no audible signal

D.

By displaying the word "ALERT' with audible signal

E.

Through audible signal only

Question 10

You're experiencing OutOfMemory exceptions in the default installation of Tomcat, used exclusively for WFM Web application. Assuming that Tomcat configuration has not been modified since installation, what would be your troubleshooting strategy?

Options:

A.

Review Tomcat configuration, -Xmx parameter

B.

Review Tomcat configuration, -Xms parameter

C.

Review memory utilization by operating system

D.

Install additional memory for Tomcat host

Question 11

What are the possible actions one can take in order to avoid an Agent available in WFM Configuration Utility to be scheduled at all during the next schedule period?

Choose 3 answers

Options:

A.

Change the skill levels in WFM Configuration Utility

B.

Disable Skills in WFM Configuration Utility

C.

Remove the Login ID in Genesys Administrator

D.

Adjust the Hiring/Termination date in WFM configuration utility

E.

Grant the agent an exception in the Calendar

Question 12

At what point can an Agent see his own schedule through WFM web Agent?

Options:

A.

Once the schedule is published

B.

Once the configuration, policy and Calendar are configured

C.

Once the forecast is published and the Agent runs the Scheduler

D.

Once the Supervisor runs the scheduler

Demo: 12 questions
Total 85 questions