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Exin VERISME VeriSM Foundation Exam Practice Test

Demo: 6 questions
Total 40 questions
Get VERISME Full Access Download VERISME PDF

VeriSM Foundation Questions and Answers

Question 1

VeriSM™ introduces the concept of the Management Mesh. This combines the four elements of resources, management practices, environment and emerging technologies to create and deliver products and services.

In which element should frameworks such as ITIL or methodologies such as COBIT be included?

Options:

A.

Emerging technologies

B.

Environment

C.

Management practices

D.

Resources

Question 2

The Management Mesh can only be built once the organizational governance and service management principles are understood. What else must also be developed before the Mesh is built?

Options:

A.

Design specifications

B.

Operational plans

C.

Strategic plans

D.

Tactical plans

Question 3

What steps describe the high-level process for adapting the VeriSM™ model?

Options:

A.

Define the stakeholders, select the processes, and implement them in the organization

B.

Establish the principles, select a set of practices, create a responsive operating model

C.

Investigate all practices in use, select the best set, and make these mandatory

D.

Select the best management practice, focus thereon, and implement it step by step

Question 4

Technology is changing fast and this provides significant challenges for service management.

What is a generic challenge identified for service management?

Options:

A.

Ensuring cost is matched to budget

B.

Matching expectations to business relationships

C.

More complexity and less visibility

D.

Service management approaches support constraints

Question 5

What is the advantage of Robotic Process Automation (RPA) in service management processes?

Options:

A.

RPA automates tasks and therefore will always reduce headcount.

B.

RPA helps in enabling employees to perform more complex tasks.

C.

RPA increases the quality of the produced products as it automates tasks.

D.

RPA is a manufacturing technique which cannot be used effectively in service management.

Question 6

What is the last stage of team formation?

Options:

A.

Adjourning

B.

Forming

C.

Performing

D.

Setting-up

Load More VERISME Questions
Demo: 6 questions
Total 40 questions
Get VERISME Full Access Download VERISME PDF