A participant logs in 15 minutes late for a one-hour synchronous training. Which of the following would be the leader's MOST appropriate response to the participant?
An instructor delivers a complex topic and notices that most of the class is continuously falling behind during exercises. Which of the following is the BEST way to prevent this situation?
An instructor noticed that several learners were not paying attention, not completing the assigned tasks, and were uninterested in the topic discussed. Which of the following is the BEST action to motivate these learners?
When a student in a lab is kept from participating due to a technical problem the instructor should FIRST:
On the first day of a course, the trainer realizes that a friend is taking the course. Which of the following actions should the trainer take?
Which of the following is the MOST useful feedback for the curriculum in course evaluations? (Select TWO).
During a virtual class session, the trainer is having issues with learners speaking at the same time during a discussion. Which of the following actions should the trainer take?
Which of the following statements BEST describes 'synchronous training' when discussing Internet learning technologies?
An instructor is conducting a highly technical subject with a large media presentation. Just after getting started the bulb blew out on the overhead projector. Which of the following will BEST allow the class to continue without interruption?
While teaching in a virtual classroom, the trainer uses which of the following to mitigate disruptions?
An instructor has become ill and cannot continue a course. A new instructor is brought in, but has received no knowledge transfer from the previous instructor. Which of the following is the BEST option to assess the learner's knowledge level quickly?
An instructor is teaching a class that is filled with a variety of acronyms and technical jargon. Which of the following would help reinforce the definitions of the terms while using the least amount of classroom time?
An instructor is teaching a class and is constantly getting interrupted by a learner that is familiar with the subject. The learner's interruptions are starting to affect the class's ability to learn. Which of the following would be the FIRST action that the instructor could take to resolve the issue?
A class has just finished a group assignment. To save time and generate immediate feedback, the instructor has the groups exchange the assignments for grading. This is an example of:
The BEST way to get learners to contribute to a discussion is to:
An instructor is preparing the classroom for a course at an on-site location. The course material contains a video clip with sound, but the presentation computer has no sound card. Which of the following should the instructor do FIRST to maintain the delivery method intended by the course designers?
Which of the following should a trainer perform prior to a training session that will utilize a book that they have not used in the past?
Which of the following should a trainer do if they need to hold training sessions once a week during a ten-week period, but also need to travel out of state during two of those weeks?
Fifteen minutes before class is to start, a trainer realizes there is no overhead projector or screen to deliver the presentation. Which of the following solutions will minimize impact to the learning experience while minimizing class delay and cost?
A trainer happens to notice throughout a session that one learner is getting assistance from another learner on all of the assignments. Which of the following would be the BEST approach to diffuse this behavior?
A class is even more unresponsive than usual. The trainer would like to find out what the students are learning. Which of the following is the BEST approach in this situation?
A student insists on asking advanced non-relevant questions during class. The instructor believes the student is challenging their knowledge. Which of the following shows how the instructor would BEST handle the situation?
In an asynchronous learning environment, the instructor should avoid:
A trainer is contracted to teach from a particular outline and prepares accordingly. During the introduction, it is determined that the students are already versed in some topics and expected to review additional topics not included in the course outline. Which of the following is the BEST response?
While the trainer is performing administrative functions at a desk, a student approaches the trainer and asks a question. Which of the following employs active listening?
A class has a few students who have prior knowledge in the subject matter. After teaching the lesson, which of the following would be the BEST way to proceed?
During a training session, a bulb goes out in the overhead projector. Which of the following is the BEST way to handle this situation?
Which of the following question techniques would be LEAST likely to assess the understanding of a learner?
In a classroom setting, the same student keeps calling out the answer, stopping other students from participating. Which of the following would remedy this situation while motivating all learners?
Which of the following questioning types would be used to compare and contrast a complex concept?
A student approaches the instructor with concerns that a specific assignment does not appear to meet any of the course objectives. Which of the following would be the BEST instructor response?
A spirited discussion begins among the learners, centered on the lecture topic. Which of the following should the instructor do?
A trainer has just delivered a large lecture. Although most of the learners seem satisfied, it is obvious from facial expressions that some did not fully grasp the material. Which of the following would be the BEST action for the trainer to take?
A student informs an instructor about the lack of knowledge the student has on the subject matter. Which of the following would be the BEST questioning technique to find the root of the issue?
After completing a course, a trainer is reviewing the course evaluations. It is noted on several evaluations that although the trainer knew the material, the presentation was disorganized. Which of the following is the BEST option to improve the trainer’s presentation?
Which of the following accommodation options would be BEST for disseminating handouts and job aides prior to a company-wide training session?
At the start of the second day of a two-day class, the BEST way to begin the session is to:
A student has been struggling with a lengthy topic. Which of the following is the BEST way to encourage the student?
A contract trainer has been hired to deliver a custom course for a corporate client that still has not completely committed to the content. Which of the following actions would BEST allow the trainer to deliver a successful course?
A trainer is concerned that weather conditions will affect weekly class attendance. Which of the following actions is BEST to take?
A classroom instructor is practicing for a new seminar they have been assigned to lead. There are three points in one portion of the lesson that are similar but must be properly distinguished. Which of the following will BEST help to illustrate that the instructor is moving on to the next point and prevent learner disruptions?
A student contacts an online instructor with news that the student’s house burned down the previous night. The instructor wants to show compassion while encouraging the student. Which of the following are appropriate responses to the student? (Select TWO).
An instructor’s last course evaluations were unfavorable in the area of practical application of content. Which of the following would improve the instructor’s evaluations in this regard?
While preparing to teach a lesson, the instructor notices a section with a complicated series of steps. Which of the following will supplement the lesson BEST?
While preparing for a class, an instructor discovers some missing information from the course materials. Which of the following would the instructor MOST likely do?
Participants have just completed an intensive sales conversation class where a specific sales model has been taught. There are six steps in the model, and each step has several sub-steps. The trainer wants to ensure that participants remember and practice the model. The BEST way to help the transfer of training is to:
Which of the following should a trainer do if during a training session the classroom computers no longer have Internet access?
During a virtual class, a trainer delivers all of the relevant course material via email. The trainer receives errors from several email addresses. Which of the following would cause errors for valid email addresses?
An instructor often receives feedback that learners do not feel involved during the course. To improve the presentation, the instructor has decided to incorporate additional opportunities for learners to become involved in the course. Which of the following is the MOST effective change for the instructor to implement?
An instructor has been assigned to work with a learner in a one-to-one setting to improve the learner's understanding of a particular subject. When they meet, the learner seems uninterested and unmotivated by the subject. Which of the following would be the BEST way for the instructor to motivate the learner?
An internal instructor is completing a review of the first draft of a new sales course. The instructor notices that participants will be asked to implement new job responsibilities as part of the course. The instructor also knows that this change has not been announced, and is not aware of any plans for the announcement. Which of the following is the BEST course of action for the instructor to take?
An instructor is teaching a one week web design class. On the first, day many of the learners asks the instructor questions pertaining to the material that the instructor is not familiar with. The instructor tells them the answers will be provided the next day. The second day of the class the learners bring up more questions about the material and ask about yesterday's questions. The instructor does not have the answers and the learners lose confidence in the instructor's expertise in the subject. Which of the following BEST describes what the instructor could have done to better control this situation?
An instructor is instructing a virtual class and a computer virus has reduced bandwidth making video and audio impossible at several locations. Which of the following is the MOST appropriate action for the instructor to take?
A client requests a half-day course on a software application from an instructor. The instructor has laptops available for rent, but the client is not interested in paying the cost. Which of the following is the BEST method to handle this situation?
A learner is having difficulty completing a particular lab exercise. Which of the following can the instructor do FIRST to help the learner complete the exercise?
A learner seems to understand the material yet still has a question concerning it. Which of the following actions will BEST facilitate the learner?
Which of the following are the FIRST ways to open a training session? (Select TWO).
With a class of visual learners, which of the following methods is BEST to keep the learners involved? (Select TWO).
Several learners are already familiar with the course topics, while other learners are having difficulty with the course topics. Which of the following is the BEST action for the instructor to take?
Which of the following is the MOST important issue to consider when identifying the target audience for a training program?
Right after a break in a classroom setting, a learner asks for a broader explanation of the last topic discussed. After a more detailed explanation, the learner states, "I'm still not seeing that." Which of the following should the instructor do to bring clarity to the topic?
The BEST method of recording attendance is to:
An instructor is preparing to teach a class that requires a component break down demonstration. After arriving, the instructor is told by the client that this class will be taught as lecture only. Who is responsible for preventing this type of conflict in the future?
During a class several learners are eager to learn a related skill that is useful on the job but is not in the curriculum. Which of the following is the BEST way to handle this request?
During a training class on increasing productivity, the client requests suggestions on how to motivate their employees upon returning to work. Which of the following methods should the trainer suggest to BEST motivate the client'semployees?
A company wants to develop a training course that will help develop job skills as well as broaden the knowledge of their employees. The instructor has developed the training course and has already begun teaching. Which of the following would be the BEST method for the instructor to evaluate the learners? (Select TWO).
After the completion of delivering a training event, a student should:
At the beginning of a course that the trainer is presenting for the first time, the trainer should:
There are several students in a class with similar special needs. Which of the following would be LEAST likely to be considered proper accommodations for their needs?
Which of the following is a common technique that trainers use to assess learners during and after a lecture?
A student asks a relevant question about the material for which the instructor does not know the answer. Which of the following is the BEST response?
While preparing to teach a course at an organization, the trainer sees that part of the contract is the ability for students to contact the trainer with questions after the conclusion of the training. Which of the following is the BEST support information to provide to the students?
After covering a topic, a trainer asks, “What did Columbus think of the new world?” Several learners indicate that they know the answer and the trainer calls upon one of them. This is an example of which of the following types of questions?
A contractor is conducting training for a company. After arriving, the contractor realizes that the room assigned for training is missing a required element (e.g. projector, screen, etc.). The contractor is frustrated because the client was aware of the needed equipment in ample time. Which of the following is the FIRST course of action?
At the beginning of a class, the trainer notices that the power cord for the projector is lying in the path of one of the aisles where students will be walking. The instructor should:
Which of the following is likely to be appropriate during a non-virtual class?
Which of the following question types would be used to elicit the MOST discussion on a topic?
Which of the following BEST explains why a trainer needs to evaluate student performance?
Which technique is BEST for creating an effective learning environment that will engage learners and lead to learner retention?
Which of the following would be an example of setting up a proper learning environment?
An instructor has been teaching for three hours on the first day of a three-day course. At the lunch break, the instructor reviews the preparedness of the learners and their responses to questions. The instructor notes that one learner does not demonstrate mastery of the concepts taught that morning. In this situation, which of the following should the instructor do?
An instructor gives several tests over the course of the class. The tests given should focus on:
An instructor has placed the learners into groups to discuss several topics. When the instructor walked around to monitor the group progress, the learners were off-task. Which of the following contributes MOST frequently to this situation?
While giving an overhead presentation the projector being used powers off. Which of the following is the FIRST course of action?
An instructor receives a 125MB graphic file on a universal serial bus (USB) drive that will be used in a virtual classroom session. The instructor knows that the learners will be attending this virtual class using low bandwidth connections around the world. Which of the following should the instructor do to ensure that the learners will be able to easily receive the document?
A learner responds incorrectly to an instructor's question. Which of the following is the BEST response?
Which of the following is the BEST method for assessing a learner's comprehension of a lab exercise?
To illustrate a point, the trainer uses a joke that the class does not understand. Which of the following should the trainer do next?
An instructor is teaching a beginner topic. Most of the learners explain that they are already familiar with the course content. Which of the following should the instructor do?
An instructor is lecturing on a manufacturing approach to ordering. The instructor is attempting to explain the concept that every order to purchase a finished product has an effect on the complete process from start to finish. Which of the following is an example of the effective use of props to demonstrate this principle?
Which of the following is the BEST example of a probing questioning?