Massive Summer Special Limited Time 65% Discount Offer - Ends in 0d 00h 00m 00s - Coupon code: netdisc

CompTIA TK0-201 CTT+ Exam (Certified Technical) Exam Practice Test

Demo: 91 questions
Total 613 questions

CTT+ Exam (Certified Technical) Questions and Answers

Question 1

A participant logs in 15 minutes late for a one-hour synchronous training. Which of the following would be the leader's MOST appropriate response to the participant?

Options:

A.

Ignore the participant completely. They should have logged in on time.

B.

"Welcome! Glad you decided to finally join us today. Since you missed the opening exercises, you might want to just try back another day."

C.

"Welcome! Please see the assistant to review what was missed."

D.

"Welcome! Let me briefly review the content missed. We are currently on lesson two."

Question 2

An instructor delivers a complex topic and notices that most of the class is continuously falling behind during exercises. Which of the following is the BEST way to prevent this situation?

Options:

A.

Provide real-world examples in the exercises.

B.

Conduct pre-class assessments to determine the skill levels.

C.

Provide a written exam before the exercises.

D.

During introductions have the learners assess their knowledge.

Question 3

An instructor noticed that several learners were not paying attention, not completing the assigned tasks, and were uninterested in the topic discussed. Which of the following is the BEST action to motivate these learners?

Options:

A.

Assign teams for a competitive group activity.

B.

Stress the importance of focusing at all times.

C.

Move to another topic and come back to this one later.

D.

Send everyone on a break and resume the topic after break.

Question 4

When a student in a lab is kept from participating due to a technical problem the instructor should FIRST:

Options:

A.

Ignore the problem and work with the student during a break so the class is not disturbed.

B.

Concentrate on getting the student's technical problem solved so they can learn with the rest of the class.

C.

Try to quickly analyze the problem to resolve the issue.

D.

Have another learner help the student while the instructor continues teaching.

Question 5

On the first day of a course, the trainer realizes that a friend is taking the course. Which of the following actions should the trainer take?

Options:

A.

Proceed with the course; no additional action is required

B.

Avoid eye contact during the course

C.

Have the friend reschedule their course

D.

During introductions inform the students of the situation

Question 6

Which of the following is the MOST useful feedback for the curriculum in course evaluations? (Select TWO).

Options:

A.

Was it easy for the instructor to stay on topic?

B.

Did the flow of the course follow the objectives?

C.

Is the Instructor qualified to teach the material?

D.

What material would you add to the course?

E.

Where you satisfied with the course extra course material for independent study?

Question 7

During a virtual class session, the trainer is having issues with learners speaking at the same time during a discussion. Which of the following actions should the trainer take?

Options:

A.

Disable the chat feature to avoid interruptions by learners

B.

Review the policy on proper etiquette for online chat

C.

Post the lesson online for learners to view

D.

Have learners podcast their comments to the instructor

Question 8

Which of the following statements BEST describes 'synchronous training' when discussing Internet learning technologies?

Options:

A.

Synchronous training refers to training delivered to a participant group of varied genders at the same time.

B.

Synchronous training refers to training delivered to a geographically dispersed group of participants at the same time.

C.

Synchronous training refers to training delivered by a skilled instructor using various collaboration tools at different times.

D.

Synchronous training refers to training delivered in any classroom setting where all participants are collaborating at the same time.

Question 9

An instructor is conducting a highly technical subject with a large media presentation. Just after getting started the bulb blew out on the overhead projector. Which of the following will BEST allow the class to continue without interruption?

Options:

A.

Make copies of the slide presentation to hand out to the class.

B.

Take a break and seek out the facility manager for assistance.

C.

Tell the learners to follow along in their textbooks and not worry about the slides.

D.

Dismiss the learners and reschedule for the following day.

Question 10

While teaching in a virtual classroom, the trainer uses which of the following to mitigate disruptions?

Options:

A.

Keep all interactions public within the virtual classroom.

B.

Create a discussion forum for the trainer to use with the learners.

C.

Use private chat rooms with trainer monitoring.

D.

Force particular disagreements to be directed to the entire group.

Question 11

An instructor has become ill and cannot continue a course. A new instructor is brought in, but has received no knowledge transfer from the previous instructor. Which of the following is the BEST option to assess the learner's knowledge level quickly?

Options:

A.

Proceed with the course at a beginner level

B.

Ask the learners during introductions

C.

Assume all learners' knowledge is equal

D.

Administer a written pre-test

Question 12

An instructor is teaching a class that is filled with a variety of acronyms and technical jargon. Which of the following would help reinforce the definitions of the terms while using the least amount of classroom time?

Options:

A.

Create written vocabulary quizzes for each module of the course.

B.

Provide and use a reference page or glossary of terms.

C.

Ask the learners to review the terms in the materials during breaks.

D.

Have the learners quiz each other over the terms in the first part of class.

Question 13

An instructor is teaching a class and is constantly getting interrupted by a learner that is familiar with the subject. The learner's interruptions are starting to affect the class's ability to learn. Which of the following would be the FIRST action that the instructor could take to resolve the issue?

Options:

A.

Have one of the other learners inform the disruptive learner that they are affecting everyone's ability to learn.

B.

Firmly tell the learner they are disrupting the class in front of the entire class.

C.

Pull the learner to the side and let them know they are distracting the class.

D.

Ignore the learner's comments and continue to teach the material.

Question 14

A class has just finished a group assignment. To save time and generate immediate feedback, the instructor has the groups exchange the assignments for grading. This is an example of:

Options:

A.

Providing opportunities for learner and group banter.

B.

Encouraging interactions respectful of individual learners.

C.

Reconciling learner discrepancies as a group.

D.

Communicating learner performance with other groups.

Question 15

The BEST way to get learners to contribute to a discussion is to:

Options:

A.

Listen to what the learners are saying.

B.

Provide handouts to learners.

C.

Set expectations at the beginning of the course.

D.

Encourage learners to ask questions.

Question 16

An instructor is preparing the classroom for a course at an on-site location. The course material contains a video clip with sound, but the presentation computer has no sound card. Which of the following should the instructor do FIRST to maintain the delivery method intended by the course designers?

Options:

A.

Ask the IT staff to install a sound card on the presentation computer before the class starts.

B.

Explain the video to the class rather than play it.

C.

Create presentation slides before the class starts that contain screenshots from the video.

D.

Perform a voice-over while the video plays

Question 17

Which of the following should a trainer perform prior to a training session that will utilize a book that they have not used in the past?

Options:

A.

Request the client to use a known book

B.

Search the publishers’ website for current errata

C.

Postpone the session

D.

Contact the book author requesting changes to the book

Question 18

Which of the following should a trainer do if they need to hold training sessions once a week during a ten-week period, but also need to travel out of state during two of those weeks?

Options:

A.

Skip the material during the two out-of-state weeks

B.

Extend the training to 12 weeks and hold two sessions a week

C.

Hold virtual training sessions when needed

D.

Cancel the class until a ten-week period can be arranged

Question 19

Fifteen minutes before class is to start, a trainer realizes there is no overhead projector or screen to deliver the presentation. Which of the following solutions will minimize impact to the learning experience while minimizing class delay and cost?

Options:

A.

Make paper copies of the presentation to distribute to the class.

B.

Rent a projector and screen to deliver the presentation.

C.

Refuse to deliver the training course because the environment does not meet the requirements.

D.

Explain that a great presentation was prepared but a lecture approach will be used.

Question 20

A trainer happens to notice throughout a session that one learner is getting assistance from another learner on all of the assignments. Which of the following would be the BEST approach to diffuse this behavior?

Options:

A.

Move the learner who is assisting the other learner to another area in the room.

B.

Inform both learners that they will not receive credit for this particular session.

C.

Ask the learner who is assisting to allow for individuals to contribute equally.

D.

Allow the behavior to continue because the assessment means very little.

Question 21

A class is even more unresponsive than usual. The trainer would like to find out what the students are learning. Which of the following is the BEST approach in this situation?

Options:

A.

Give the students a paper quiz.

B.

Ask students at breaks if they are learning anything.

C.

Ask the students probing questions by name.

D.

Send a message to their managers explaining they are not responding.

Question 22

A student insists on asking advanced non-relevant questions during class. The instructor believes the student is challenging their knowledge. Which of the following shows how the instructor would BEST handle the situation?

Options:

A.

Address the issue in private with the student at the next break.

B.

Address the issue by removing the student from the classroom.

C.

Address the issue publicly in front of the class.

D.

Address the issue by ignoring the student.

Question 23

In an asynchronous learning environment, the instructor should avoid:

Options:

A.

Integrating typed text into visuals.

B.

Explaining online visuals using jargon.

C.

Combining visuals with audio.

D.

Using visual props during presentations.

Question 24

A trainer is contracted to teach from a particular outline and prepares accordingly. During the introduction, it is determined that the students are already versed in some topics and expected to review additional topics not included in the course outline. Which of the following is the BEST response?

Options:

A.

Explain that the contract requires teaching to the outline without deviation and begin the course as planned.

B.

Clearly mark areas for quick review and speak to management at the first opportunity.

C.

Excuse the students who already know the material and arrange for an advanced course.

D.

Change the outline to satisfy all students’ expectations.

Question 25

While the trainer is performing administrative functions at a desk, a student approaches the trainer and asks a question. Which of the following employs active listening?

Options:

A.

Stop working and focus on the student asking the question.

B.

Continue working while listening to the student.

C.

Focus on the student behind the one asking the question.

D.

Stare at the student while listening to the question.

Question 26

A class has a few students who have prior knowledge in the subject matter. After teaching the lesson, which of the following would be the BEST way to proceed?

Options:

A.

Put the class on break

B.

Start the next lesson

C.

Begin a thorough review of the lesson

D.

Solicit stories from the students

Question 27

During a training session, a bulb goes out in the overhead projector. Which of the following is the BEST way to handle this situation?

Options:

A.

Continue with the class as though nothing happened.

B.

Put the class on break and notify the appropriate personnel.

C.

Refuse to continue until the situation can be fixed.

D.

Skip ahead to material that does not require the projector.

Question 28

Which of the following question techniques would be LEAST likely to assess the understanding of a learner?

Options:

A.

Closed

B.

Hypothetical

C.

Open

D.

Clarifying

Question 29

In a classroom setting, the same student keeps calling out the answer, stopping other students from participating. Which of the following would remedy this situation while motivating all learners?

Options:

A.

Privately ask the student to refrain from this activity.

B.

Divide the class into teams and ask the student to be the moderator.

C.

Ask the student to answer only one question per class.

D.

Call on other students by name.

Question 30

Which of the following questioning types would be used to compare and contrast a complex concept?

Options:

A.

Closed

B.

Clarifying

C.

Open

D.

Higher order

Question 31

A student approaches the instructor with concerns that a specific assignment does not appear to meet any of the course objectives. Which of the following would be the BEST instructor response?

Options:

A.

Inform the student that the instructor did not write the objectives.

B.

Identify the objective with an explanation of how the assignment meets the objective.

C.

Direct the student to the instructor’s supervisor for discussion.

D.

Remind the student that not all assignments will align with a course objective.

Question 32

A spirited discussion begins among the learners, centered on the lecture topic. Which of the following should the instructor do?

Options:

A.

Do nothing to allow for natural group dynamics

B.

Correct learners who have differing opinions

C.

Ask the learners to stop the discussion

D.

Use active listening to manage the discussion

Question 33

A trainer has just delivered a large lecture. Although most of the learners seem satisfied, it is obvious from facial expressions that some did not fully grasp the material. Which of the following would be the BEST action for the trainer to take?

Options:

A.

Diagram the lecture material on the board.

B.

Directly ask those who are confused which parts did not make sense.

C.

Ask an overhead direct question of the entire class.

D.

Ask closed questions of the confused learners.

Question 34

A student informs an instructor about the lack of knowledge the student has on the subject matter. Which of the following would be the BEST questioning technique to find the root of the issue?

Options:

A.

Probing

B.

Higher-order

C.

Closed-ended

D.

Hypothetical

Question 35

After completing a course, a trainer is reviewing the course evaluations. It is noted on several evaluations that although the trainer knew the material, the presentation was disorganized. Which of the following is the BEST option to improve the trainer’s presentation?

Options:

A.

Present the material in front of a senior instructor

B.

Consider reviewing the material again

C.

Assess the validity of the evaluations based on the score of the students

D.

Ensure that the trainer is knowledgeable in the subject material

Question 36

Which of the following accommodation options would be BEST for disseminating handouts and job aides prior to a company-wide training session?

Options:

A.

Converting all documentation to web formats and hosting them internally.

B.

Converting all documentation to PDF (downloadable) formats and hosting them externally.

C.

Converting all documentation to web formats and hosting them externally.

D.

Converting all documentation to PDF (downloadable) formats and hosting them internally.

Question 37

At the start of the second day of a two-day class, the BEST way to begin the session is to:

Options:

A.

ask participants what they did the previous evening.

B.

move right into day two material since there is still a good deal to cover.

C.

ask participants to share a learning concept from the previous day.

D.

summarize the key points for today’s presentation.

Question 38

A student has been struggling with a lengthy topic. Which of the following is the BEST way to encourage the student?

Options:

A.

Praise the student each time a correct answer is given.

B.

Praise the student privately only.

C.

Improve the student’s grade with extra quizzes.

D.

Say nothing when the student is incorrect.

Question 39

A contract trainer has been hired to deliver a custom course for a corporate client that still has not completely committed to the content. Which of the following actions would BEST allow the trainer to deliver a successful course?

Options:

A.

Deliver a particular vendor’s material to the client to show the content.

B.

Work with internal resources to decide which material is relevant.

C.

Use pre-built material that maps to the general area the client wants covered.

D.

On the first day of the course take a poll of the learners to see what is important to them.

Question 40

A trainer is concerned that weather conditions will affect weekly class attendance. Which of the following actions is BEST to take?

Options:

A.

Conduct class on time and request classmates to relay the information to missing students.

B.

Conduct class on time and record the session to post for students to view later on.

C.

Delay the class, skipping the material until weather permits.

D.

Postpone the class to allow the late students to arrive.

Question 41

A classroom instructor is practicing for a new seminar they have been assigned to lead. There are three points in one portion of the lesson that are similar but must be properly distinguished. Which of the following will BEST help to illustrate that the instructor is moving on to the next point and prevent learner disruptions?

Options:

A.

Changing facial expressions to illustrate each separate point effectively

B.

Sitting down and reading the differentiating points in a loud voice to ensure participants are not distracted by the instructor’s presence

C.

Stomping loudly each time the discussion of one of the points is complete

D.

Creating an imaginary triangle on the floor at the front of the room and stepping to a different point to deliver each portion

Question 42

A student contacts an online instructor with news that the student’s house burned down the previous night. The instructor wants to show compassion while encouraging the student. Which of the following are appropriate responses to the student? (Select TWO).

Options:

A.

Express regret that the instructor’s policy does not permit assignments to be submitted late.

B.

Give the student money and/or goods to allow the student to concentrate on course assignments.

C.

Listen sympathetically and wish the student luck in the rest of the course.

D.

Permit the student to submit the next few assignments late.

E.

Inquire about the safety of the student’s family while expressing sympathy for the student’s situation.

Question 43

An instructor’s last course evaluations were unfavorable in the area of practical application of content. Which of the following would improve the instructor’s evaluations in this regard?

Options:

A.

Present content using primarily the technical terms of the field.

B.

Motivate learners by using examples that are concrete and vivid.

C.

Increase training on why and decrease training on how.

D.

Help students to take better notes during content delivery.

Question 44

While preparing to teach a lesson, the instructor notices a section with a complicated series of steps. Which of the following will supplement the lesson BEST?

Options:

A.

Overhead projector

B.

Website forum

C.

Structured handout

D.

Vendor source material

Question 45

While preparing for a class, an instructor discovers some missing information from the course materials. Which of the following would the instructor MOST likely do?

Options:

A.

Inform the client that the requested information is outside the scope of the course.

B.

Inform the course development team of what information is missing.

C.

Use instructional design techniques to create the additional materials.

D.

During the introduction inform the learners of the information that will not be covered.

Question 46

Participants have just completed an intensive sales conversation class where a specific sales model has been taught. There are six steps in the model, and each step has several sub-steps. The trainer wants to ensure that participants remember and practice the model. The BEST way to help the transfer of training is to:

Options:

A.

send each participant an email quiz on the steps of the model two weeks after class.

B.

provide each participant with a laminated job aid which outlines all the steps of the model.

C.

ask that the participants call the instructor within one week to inform the instructor how they are using the model.

D.

ask that each participant’s manager discusses the class content with their employee.

Question 47

Which of the following should a trainer do if during a training session the classroom computers no longer have Internet access?

Options:

A.

Reschedule the class until the Internet connection is working

B.

Report the problem and conduct the class using available resources

C.

Explain that the network was poorly designed and the problem will occur again

D.

Inform the students that another training center nearby has a better connection

Question 48

During a virtual class, a trainer delivers all of the relevant course material via email. The trainer receives errors from several email addresses. Which of the following would cause errors for valid email addresses?

Options:

A.

The course website had not been updated with the course enrollment.

B.

The files sent exceeded the email server’s limit.

C.

The download site for the files requires students to log in.

D.

The trainer used their personal email address.

Question 49

An instructor often receives feedback that learners do not feel involved during the course. To improve the presentation, the instructor has decided to incorporate additional opportunities for learners to become involved in the course. Which of the following is the MOST effective change for the instructor to implement?

Options:

A.

Ask closed-ended questions that will likely provide an opportunity for more in the group to get involved.

B.

Ask rhetorical questions to involve the entire group by getting them to think deeply, this practice can add emphasis to what is being discussed.

C.

Ask effective, clear, logically sequenced open-ended questions; this will increase learner involvement.

D.

Ask questions and allow learners to call out the answer without calling on anyone specific to ensure all are involved.

Question 50

An instructor has been assigned to work with a learner in a one-to-one setting to improve the learner's understanding of a particular subject. When they meet, the learner seems uninterested and unmotivated by the subject. Which of the following would be the BEST way for the instructor to motivate the learner?

Options:

A.

The instructor should include more handouts, charts and graphs in the instruction period; this will keep the learner on task.

B.

The instructor should remind the learner of the benefits of one-to-one instruction and that they need to apply themselves more during the instruction periods.

C.

The instructor should assign additional research to the learner; this will increase the learner's familiarity and interest in the subject.

D.

The instructor should strive to find out what interests the learner and incorporate these things into each instruction period.

Question 51

An internal instructor is completing a review of the first draft of a new sales course. The instructor notices that participants will be asked to implement new job responsibilities as part of the course. The instructor also knows that this change has not been announced, and is not aware of any plans for the announcement. Which of the following is the BEST course of action for the instructor to take?

Options:

A.

Ask the sponsors of the program to release an employee communication plan regarding the changes

B.

Develop a plan for how to overcome the likely resistance in the classroom.

C.

Talk to a few employees who will be attending the session to get their take on the changes.

D.

Continue to prepare for the course as planned.

Question 52

An instructor is teaching a one week web design class. On the first, day many of the learners asks the instructor questions pertaining to the material that the instructor is not familiar with. The instructor tells them the answers will be provided the next day. The second day of the class the learners bring up more questions about the material and ask about yesterday's questions. The instructor does not have the answers and the learners lose confidence in the instructor's expertise in the subject. Which of the following BEST describes what the instructor could have done to better control this situation?

Options:

A.

Go over the material several days prior to the class to be more prepared

B.

Assign each of the learners a question and have them find the correct answer

C.

Ask if any of the learners in the class if they knew the answers to the questions

D.

Instruct the learners to hold all questions until all the material is covered

Question 53

An instructor is instructing a virtual class and a computer virus has reduced bandwidth making video and audio impossible at several locations. Which of the following is the MOST appropriate action for the instructor to take?

Options:

A.

Overnight all course materials to the learners who could not participate in the recorded session.

B.

Contact the system administrator and hold the session open until the bandwidth issue is corrected.

C.

Cancel the current session and compress the remaining sessions to finish on schedule.

D.

Inform the learners who could not actively participate to review the recorded session.

Question 54

A client requests a half-day course on a software application from an instructor. The instructor has laptops available for rent, but the client is not interested in paying the cost. Which of the following is the BEST method to handle this situation?

Options:

A.

Instruct the client that the course can only be run with the laptop rental fee.

B.

Bring one laptop and a projector to display presentations and demonstrations.

C.

Increase the price of the class and say the laptop usage is free.

D.

Explain the best return on investment (ROI) will be realized by hands-on training.

Question 55

A learner is having difficulty completing a particular lab exercise. Which of the following can the instructor do FIRST to help the learner complete the exercise?

Options:

A.

Ask the learner why they are having so much trouble with the lab.

B.

Verify the learner's steps; guide the learner through the next uncompleted steps by using encouraging words.

C.

Ask the learner to watch as the instructor completes the exercise first, and then reset the exercise so the learner can complete it.

D.

Quickly create a task list on a whiteboard providing more clear step-by-step instructions for the whole class to use.

Question 56

A learner seems to understand the material yet still has a question concerning it. Which of the following actions will BEST facilitate the learner?

Options:

A.

Request other learners share their experiences with similar material.

B.

Clearly and concisely answer the learner's question.

C.

Have the learners get into groups and discuss the question.

D.

Guide the learner to answering their own question.

Question 57

Which of the following are the FIRST ways to open a training session? (Select TWO).

Options:

A.

Provide instructor introductions.

B.

Start right into the lesson with no introduction.

C.

Hand out supplemental course materials.

D.

Identify the course and state the objectives of the course.

E.

Explain the logistics of the course.

Question 58

With a class of visual learners, which of the following methods is BEST to keep the learners involved? (Select TWO).

Options:

A.

Have the learners memorize the directions.

B.

Have test questions or directions read aloud.

C.

Distribute written directions or write them on the board.

D.

Use flow charts and diagrams for note taking.

E.

Teach by lecture and break the learners into study groups.

Question 59

Several learners are already familiar with the course topics, while other learners are having difficulty with the course topics. Which of the following is the BEST action for the instructor to take?

Options:

A.

Teach the course to the learners that are having difficulty and have the experienced learners do independent labs.

B.

Use diagrams that further clarity the material.

C.

Encourage the learners who have experience with the course to share and discuss it with the class.

D.

Teach expanded objectives so the experienced learners get the most out of the course.

Question 60

Which of the following is the MOST important issue to consider when identifying the target audience for a training program?

Options:

A.

Potential gains in participant productivity

B.

How much the program will cost

C.

The knowledge and skill of the participants

D.

The type of incentive to provide for completing the training

Question 61

Right after a break in a classroom setting, a learner asks for a broader explanation of the last topic discussed. After a more detailed explanation, the learner states, "I'm still not seeing that." Which of the following should the instructor do to bring clarity to the topic?

Options:

A.

Use a whiteboard or flip chart to draw a graphic that illustrates the concept.

B.

Redirect the question to the class using active listening.

C.

Ask the learner to remain after class to discuss the concept further.

D.

Ask the learner. "Which aspect can I help explain further?"

Question 62

The BEST method of recording attendance is to:

Options:

A.

Compile a roster from end of class surveys.

B.

Pass a roster around during introductions.

C.

Call out a roster for confirmation.

D.

Have learners sign the roster as they enter the class.

Question 63

An instructor is preparing to teach a class that requires a component break down demonstration. After arriving, the instructor is told by the client that this class will be taught as lecture only. Who is responsible for preventing this type of conflict in the future?

Options:

A.

The instructor's contract manager because pre-course student assessments should have addressed this need.

B.

The instructor because a pre-course classroom setup assessment should have been conducted.

C.

The client's training manager because they should know how to properly deliver this training.

D.

The client's training coordinator because they should setup that class according to delivery method normally used for the topic.

Question 64

During a class several learners are eager to learn a related skill that is useful on the job but is not in the curriculum. Which of the following is the BEST way to handle this request?

Options:

A.

Ask the learners to request additional training so that this unrelated topic can be covered.

B.

Explain to the learners that as time permits the skill may be covered.

C.

Introduce the new skill topic once the current topic is completed.

D.

Inform the learners that additional material cannot be covered during the class.

Question 65

During a training class on increasing productivity, the client requests suggestions on how to motivate their employees upon returning to work. Which of the following methods should the trainer suggest to BEST motivate the client'semployees?

Options:

A.

Dismiss the employee with the lowest increase in productivity.

B.

Reward the employee with the highest increase in productivity.

C.

Provide a bonus to the trainer if productivity increases.

D.

Provide a bonus to all employees that increase productivity.

Question 66

A company wants to develop a training course that will help develop job skills as well as broaden the knowledge of their employees. The instructor has developed the training course and has already begun teaching. Which of the following would be the BEST method for the instructor to evaluate the learners? (Select TWO).

Options:

A.

Provide quizzes and written exams on the learning objectives

B.

Conduct practical applications and role plays

C.

Ask the learners to complete an end-of-course critique

D.

Encourage the learners to ask questions

E.

Review the learning objectives periodically during training

Question 67

After the completion of delivering a training event, a student should:

Options:

A.

write a statement of completion and submit it to the client contact.

B.

complete an evaluation of the trainer’s preparedness and performance during the event.

C.

evaluate the learning style of the best participant and note it for future reference.

D.

create a mind map of the learning outcomes covered throughout the event.

Question 68

At the beginning of a course that the trainer is presenting for the first time, the trainer should:

Options:

A.

explain the mandated courseware is not the trainer’s choice.

B.

ask the students to fill out the trainer evaluation.

C.

ask the students to introduce themselves.

D.

ask the students to return the next day because the trainer is not prepared.

Question 69

There are several students in a class with similar special needs. Which of the following would be LEAST likely to be considered proper accommodations for their needs?

Options:

A.

Read the directions and questions aloud to those students

B.

Allow an aide to stay with and encourage the student

C.

Allow the student to take the test with the student's textbook and notes

D.

Give the test over several short periods

Question 70

Which of the following is a common technique that trainers use to assess learners during and after a lecture?

Options:

A.

Question and answer periods

B.

Using analogies and humor in discussions

C.

Observing and facilitating group activity

D.

Formative and summative evaluation

Question 71

A student asks a relevant question about the material for which the instructor does not know the answer. Which of the following is the BEST response?

Options:

A.

The instructor should admit lack of knowledge and report back after the next break.

B.

The instructor should not admit lack of knowledge and should tell the student the question is irrelevant to the class.

C.

The instructor should not admit lack of knowledge and should provide an answer that sounds accurate.

D.

The instructor should admit lack of knowledge, but tell the student it is irrelevant to the class.

Question 72

While preparing to teach a course at an organization, the trainer sees that part of the contract is the ability for students to contact the trainer with questions after the conclusion of the training. Which of the following is the BEST support information to provide to the students?

Options:

A.

The trainer’s home phone number

B.

The trainer’s email address

C.

The company representative’s phone number

D.

The trainer’s company website address

Question 73

After covering a topic, a trainer asks, “What did Columbus think of the new world?” Several learners indicate that they know the answer and the trainer calls upon one of them. This is an example of which of the following types of questions?

Options:

A.

Hypothetical question

B.

Overhead-direct question

C.

Overhead question

D.

Direct question

Question 74

A contractor is conducting training for a company. After arriving, the contractor realizes that the room assigned for training is missing a required element (e.g. projector, screen, etc.). The contractor is frustrated because the client was aware of the needed equipment in ample time. Which of the following is the FIRST course of action?

Options:

A.

Cancel the training

B.

Notify the appropriate people

C.

Teach the course

D.

Delay the training

Question 75

At the beginning of a class, the trainer notices that the power cord for the projector is lying in the path of one of the aisles where students will be walking. The instructor should:

Options:

A.

move the desks to block the aisle so that students cannot walk there.

B.

teach the class without using a projector and have it removed.

C.

inform the client and ask to have the cord taped down.

D.

cancel the class because a safe environment cannot be maintained.

Question 76

Which of the following is likely to be appropriate during a non-virtual class?

Options:

A.

Verifying the IT department has provided enough WAN links for the asynchronous students

B.

Preprinted papers that supplement materials from the courseware

C.

Connecting the camera so the remote students can see the trainer

D.

Helping remote students to log in

Question 77

Which of the following question types would be used to elicit the MOST discussion on a topic?

Options:

A.

Clarifying

B.

Probing

C.

Closed

D.

Direct

Question 78

Which of the following BEST explains why a trainer needs to evaluate student performance?

Options:

A.

To determine improvements that need to be made

B.

To provide intrinsic motivation to the students through grades

C.

To gauge the amount of training that occurred over the course

D.

To measure the amount of learner participation throughout the course

Question 79

Which technique is BEST for creating an effective learning environment that will engage learners and lead to learner retention?

Options:

A.

Create a group setting by assigning roles

B.

Use formal classroom training as a delivery method

C.

Scale objectives based on learners capabilities

D.

Ensure that instruction is self-paced based on learners needs

Question 80

Which of the following would be an example of setting up a proper learning environment?

Options:

A.

Ask students to sit according to age when entering the room

B.

Place students who have previously attended classes in the back of the room

C.

Have experienced users in the front of the room

D.

Remove assigned seating in the setup

Question 81

An instructor has been teaching for three hours on the first day of a three-day course. At the lunch break, the instructor reviews the preparedness of the learners and their responses to questions. The instructor notes that one learner does not demonstrate mastery of the concepts taught that morning. In this situation, which of the following should the instructor do?

Options:

A.

Give an advanced activity to the other learners and re-teach the morning activity to the learner who has not mastered the concepts.

B.

Re-teach the concepts taught in the morning session to the class, but use different handouts.

C.

Pair the learner with one of the more advanced learners who likes to share knowledge.

D.

Continue to teach the course as outlined, and after class offer to help the learner who has not mastered the concepts.

Question 82

An instructor gives several tests over the course of the class. The tests given should focus on:

Options:

A.

The prerequisites of the course

B.

The syllabus objectives

C.

Knowledge learned

D.

Objectives covered

Question 83

An instructor has placed the learners into groups to discuss several topics. When the instructor walked around to monitor the group progress, the learners were off-task. Which of the following contributes MOST frequently to this situation?

Options:

A.

The learners were disinterested in group discussions about the topics.

B.

The learners were neither familiar with nor understood the assigned topics.

C.

The learners were not comfortable with the members of the group.

D.

The learners were ready for a break and the instructor failed to recognize this.

Question 84

While giving an overhead presentation the projector being used powers off. Which of the following is the FIRST course of action?

Options:

A.

Take a break and have technical support address the problem.

B.

Lecture from the instructor notes until the next break.

C.

Dismiss the class until the projector can be fixed.

D.

Have technical support correct the problem immediately during class

Question 85

An instructor receives a 125MB graphic file on a universal serial bus (USB) drive that will be used in a virtual classroom session. The instructor knows that the learners will be attending this virtual class using low bandwidth connections around the world. Which of the following should the instructor do to ensure that the learners will be able to easily receive the document?

Options:

A.

Purchase small USB drives that support encryption. Place the file on each USB drive and then ship the drives to the learners prior to the class.

B.

Place the file on a media share website. Email the learners a link to the location of the document and ask them to download it prior to the class.

C.

Print copies of the document and mail them to the learners prior to the class. Refer to the printed document during the virtual class session, and display it in the presentation.

D.

Email the document prior to the class and have the learners figure out how to access it with limited bandwidth.

Question 86

A learner responds incorrectly to an instructor's question. Which of the following is the BEST response?

Options:

A.

The instructor should answer the question in order to maintain the self-confidence of the learner

B.

Be honest and tell the learner the answer was incorrect.

C.

Thank the participant for trying and desk if someone could help out.

D.

Move quickly to the next question so the learner will not feel embarrassed.

Question 87

Which of the following is the BEST method for assessing a learner's comprehension of a lab exercise?

Options:

A.

Practical exam

B.

Open-ended questions with a scenario

C.

Essay question test

D.

Pop quiz

Question 88

To illustrate a point, the trainer uses a joke that the class does not understand. Which of the following should the trainer do next?

Options:

A.

Attempt to save the situation by telling another joke

B.

Pretend nothing happened and continue with the lesson

C.

Retell the joke explaining its punch line

D.

Decide not to use humor in future presentations

Question 89

An instructor is teaching a beginner topic. Most of the learners explain that they are already familiar with the course content. Which of the following should the instructor do?

Options:

A.

Continue the class as planned assuring completion of current course objectives

B.

Ask the advanced learners what they would like to cover in the course and then change objectives based on advanced learner's requests.

C.

Ask the experienced learners to return for a more advanced course

D.

Modify the curriculum as necessary to fulfill student expectations while still meeting course objectives.

Question 90

An instructor is lecturing on a manufacturing approach to ordering. The instructor is attempting to explain the concept that every order to purchase a finished product has an effect on the complete process from start to finish. Which of the following is an example of the effective use of props to demonstrate this principle?

Options:

A.

Drawing pictures on a white board or a flip chart to indicate each new step in the process.

B.

Using an automated slide presentation with each slide representing a step in the process.

C.

Lining up dominoes to indicate each new step in the process and then knocking them over.

D.

Handing each learner a different object as each step is introduced and then having them talk about their objects.

Question 91

Which of the following is the BEST example of a probing questioning?

Options:

A.

Ask a question about a scenario that relates to a subject or process.

B.

Ask a general question followed by more detailed questions on a subject or process.

C.

Ask a basic question and ask the learner to apply a real world answer.

D.

Ask a specific question and then have it redirected to other learners to probe their understanding

Demo: 91 questions
Total 613 questions