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CompTIA 220-1102 CompTIA A+ Certification Core 2 Exam Exam Practice Test

Demo: 232 questions
Total 774 questions

CompTIA A+ Certification Core 2 Exam Questions and Answers

Question 1

Which of the following security methods supports the majority of current Wi-Fi-capable devices without sacrificing security?

Options:

A.

WPA3

B.

MAC filleting

C.

RADIUS

D.

TACACS+

Question 2

During a network outage, a technician discovers a new network switch that was not listed in the support documentation. The switch was installed during a recent change window when a new office was added to the environment. Which of the following would most likely prevent this type of mismatch after next month's change window?

Options:

A.

Performing annual network topology reviews

B.

Requiring all network changes include updating the network diagrams

C.

Allowing network changes once per year

D.

Routinely backing up switch configuration files

Question 3

A payroll workstation has data on it that needs to be readily available and can be recovered quickly if something is accidentally removed. Which of the following backup methods should be used to provide fast data recovery in this situation?

Options:

A.

Full

B.

Differential

C.

Synthetic

D.

Incremental

Question 4

A user is receiving repeated pop-up advertising messages while browsing the internet. A malware scan Is unable to locate the source of an infection. Which of the following should the technician check NEXT?

Options:

A.

Windows updates

B.

DNS settings

C.

Certificate store

D.

Browser plug-ins

Question 5

A user connected a smartphone to a coffee shop's public Wi-Fi and noticed the smartphone started sending unusual SMS messages and registering strange network activity A technician thinks a virus or other malware has infected the device. Which of the following should the technician suggest the user do to best address these security and privacy concerns? (Select two).

Options:

A.

Disable Wi-Fi autoconnect.

B.

Stay offline when in public places.

C.

Uninstall all recently installed applications.

D.

Schedule an antivirus scan.

E.

Reboot the device

F.

Update the OS

Question 6

A desktop technician has received reports that a user's PC is slow to load programs and saved files. The technician investigates and discovers an older HDD with adequate free space. Which of the following should the technician use to alleviate the issue first?

Options:

A.

Disk Management

B.

Disk Defragment

C.

Disk Cleanup

D.

Device Manager

Question 7

Which of the following would most likely be used in a small office environment?

Options:

A.

Print server

B.

Virtualization

C.

Domain access

D.

Workgroup

Question 8

A user is unable to access a web-based application. A technician verifies the computer cannot access any web pages at all. The computer obtains an IP address from the DHCP server. Then, the technician verifies the user can ping localhost. the gateway, and known IP addresses on the interne! and receive a response. Which of the following Is the MOST likely reason tor the Issue?

Options:

A.

A firewall is blocking the application.

B.

The wrong VLAN was assigned.

C.

The incorrect DNS address was assigned.

D.

The browser cache needs to be cleared

Question 9

A hard drive that previously contained PI I needs to be repurposed for a public access workstation. Which of the following data destruction methods should a technician use to ensure data is completely removed from the hard drive?

Options:

A.

Shredding

B.

Degaussing

C.

Low-level formatting

D.

Recycling

Question 10

Which of the following operating systems is considered closed source?

Options:

A.

Ubuntu

B.

Android

C.

CentOS

D.

OSX

Question 11

A technician receives a help desk ticket from a user who is unable to update a phone. The technician investigates the issue and notices the following error message: Insufficient storage space

While analyzing the phone, the technician does not discover any third-party' applications or photos. Which of the following is the best way to resolve the issue?

Options:

A.

Exchange the device for a newer one.

B.

Upgrade the onboard storage

C.

Allocate more space by removing factory applications

D.

Move factory applications to external memory.

Question 12

A company's assets are scanned annually. Which of the following will most likely help the company gain a holistic view of asset cost?

Options:

A.

Creating a database

B.

Assigning users to assets

C.

Inventorying asset tags

D.

Updating the procurement account owners

Question 13

A technician removed a virus from a user's device. The user returned the device a week later with the same virus on it. Which of the following should the technician do to prevent future infections?

Options:

A.

Disable System Restore.

B.

Educate the end user.

C.

Install the latest OS patches.

D.

Clean the environment reinstallation.

Question 14

A user reports an issue when connecting a mobile device to Bluetooth. The user states the mobile device's Bluetooth is turned on. Which of the following steps should the technician take NEXT to resolve the issue?

Options:

A.

Restart the mobile device.

B.

Turn on airplane mode.

C.

Check that the accessory is ready to pair.

D.

Clear all devices from the phone's Bluetooth settings.

Question 15

Which of the following macOS utilities uses AES-128 to encrypt the startup disk?

Options:

A.

fdisk

B.

Diskpart

C.

Disk Utility

D.

FileVault

Question 16

A user's corporate laptop with proprietary work Information was stolen from a coffee shop. The user togged in to the laptop with a simple password. and no other security mechanisms were in place. Which of the following would MOST likely prevent the stored data from being recovered?

Options:

A.

Biometrics

B.

Full disk encryption

C.

Enforced strong system password

D.

Two-factor authentication

Question 17

Which of the following wireless security features can be enabled lo allow a user to use login credentials to attach lo available corporate SSIDs?

Options:

A.

TACACS+

B.

Kerberos

C.

Preshared key

D.

WPA2/AES

Question 18

A technician is selling up a newly built computer. Which of the following is the FASTEST way for the technician to install Windows 10?

Options:

A.

Factory reset

B.

System Restore

C.

In-place upgrade

D.

Unattended installation

Question 19

The courts determined that a cybercrimes case could no longer be prosecuted due to the agency's handling of evidence. Which of the following was MOST likely violated during the investigation?

Options:

A.

Open-source software

B.

EULA

C.

Chain of custody

D.

AUP

Question 20

A technician is working on a Windows 10 PC that has unwanted applications starting on boot. Which of the following tools should the technician use to disable applications on startup?

Options:

A.

System Configuration

B.

Task Manager

C.

Performance Monitor

D.

Group Policy Editor

Question 21

Which of the following Is used to identify potential issues with a proposed change poor lo implementation?

Options:

A.

Request form

B.

Rollback plan

C.

End-user acceptance

D.

Sandbox testing

Question 22

A systems administrator notices that a server on the company network has extremely high CPU utilization. Upon further inspection, the administrator sees that the server Is consistently communicating with an IP address that is traced back to a company that awards digital currency for solving hash algorithms. Which of the following was MOST likely used to compromise the server?

Options:

A.

Keylogger

B.

Ransomware

C.

Boot sector virus

D.

Cryptomining malware

Question 23

An administrator is designing and implementing a server backup system that minimizes the capacity of storage used. Which of the following is the BEST backup approach to use in conjunction with synthetic full backups?

Options:

A.

Differential

B.

Open file

C.

Archive

D.

Incremental

Question 24

A technician installs specialized software on a workstation. The technician then attempts to run the software. The workstation displays a message indicating the software is not authorized to run. Which of the following should the technician do to most likely resolve the issue?

Options:

A.

Install the software in safe mode.

B.

Attach the external hardware token.

C.

Install OS updates.

D.

Restart the workstation after installation.

Question 25

A corporation purchased new computers for a school. The computers are the same make and model and need to have the standard image loaded. Which of the following orchestration tools should a desktop administrator use tor wide-scale deployment?

Options:

A.

USB drive

B.

DVD Installation media

C.

PXE boot

D.

Recovery partition

Question 26

A remote user is having issues accessing an online share. Which of the following tools would MOST likely be used to troubleshoot the Issue?

Options:

A.

Screen-sharing software

B.

Secure shell

C.

Virtual private network

D.

File transfer software

Question 27

A technician is creating a tunnel that hides IP addresses and secures all network traffic. Which of the following protocols is capable of enduring enhanced security?

Options:

A.

DNS

B.

IPS

C.

VPN

D.

SSH

Question 28

Which of The following refers to the steps to be taken if an Issue occurs during a change Implementation?

Options:

A.

Testing

B.

Rollback

C.

Risk

D.

Acceptance

Question 29

A technician is investigating options to secure a small office's wireless network. One requirement is to allow automatic log-ins to the network using certificates instead of passwords. Which of the following should the wireless solution have in order to support this feature?

Options:

A.

RADIUS

B.

AES

C.

EAP-EKE

D.

MFA

Question 30

A PC is taking a long time to boot Which of the following operations would be best to do to resolve the issue at a minimal expense? (Select two).

Options:

A.

Installing additional RAM

B.

Removing the applications from startup

C.

Installing a faster SSD

D.

Running the Disk Cleanup utility

E.

Defragmenting the hard drive

F.

Ending the processes in the Task Manager

Question 31

Which of the following Is a package management utility for PCs that are running the Linux operating system?

Options:

A.

chmod

B.

yum

C.

man

D.

grep

Question 32

A company is experiencing a DDoS attack. Several internal workstations are the source of the traffic. Which of the following types of infections are the workstations most likely experiencing? (Select two).

Options:

A.

Zombies

B.

Keylogger

C.

Adware

D.

Botnet

E.

Ransomware

F.

Spyware

Question 33

A developer's Type 2 hypervisor is performing inadequately when compiling new source code. Which of the following components should the developer upgrade to improve the hypervisor’s performance?

Options:

A.

Amount of system RAM

B.

NIC performance

C.

Storage IOPS

D.

Dedicated GPU

Question 34

An administrator responded to an incident where an employee copied financial data to a portable hard drive and then left the company with the data. The administrator documented the movement of the evidence. Which of the following concepts did the administrator demonstrate?

Options:

A.

Preserving chain of custody

B.

Implementing data protection policies

C.

Informing law enforcement

D.

Creating a summary of the incident

Question 35

A user's antivirus software reports an infection that it is unable to remove. Which of the following is the most appropriate way to remediate the issue?

Options:

A.

Disable System Restore.

B.

Utilize a Linux live disc.

C.

Quarantine the infected system.

D.

Update the anti-malware.

Question 36

A help desk technician needs to remotely access and control a customer's Windows PC by using a secure session that allows the technician the same control as the customer. Which of the following tools provides this type of access?

Options:

A.

FTP

B.

RDP

C.

SSH

D.

VNC

Question 37

A user clicks a link in an email. A warning message in the user's browser states the site's certificate cannot be verified. Which of the following is the most appropriate action for a technician to take?

Options:

A.

Click proceed.

B.

Report the employee to the human resources department for violating company policy.

C.

Restore the computer from the last known backup.

D.

Close the browser window and report the email to IT security.

Question 38

A customer installed a new web browser from an unsolicited USB drive that the customer received in the mail. The browser is not working as expected, and internet searches are redirected to another site. Which of the following should the user do next after uninstalling the browser?

Options:

A.

Delete the browser cookies and history.

B.

Reset all browser settings.

C.

Change the browser default search engine.

D.

Install a trusted browser.

Question 39

A user wants to acquire antivirus software for a SOHO PC. A technician recommends a licensed software product, but the user does not want to pay for a license. Which of the following license types should the technician recommend?

Options:

A.

Corporate

B.

Open-source

C.

Personal

D.

Enterprise

Question 40

A technician is trying to connect to a user's laptop in order to securely install updates. Given the following information about the laptop:

Which of the following should the technician do to connect via RDP?

Options:

A.

Confirm the user can ping the default gateway.

B.

Change the IP address on the user's laptop.

C.

Change the subnet mask on the user's laptop.

D.

Open port 3389 on the Windows firewall.

Question 41

When a user is in the office, the user's mobile phone loads applications and web browses very slowly on a cellular connection. Which of the following is the best way to fix this issue?

    Connect to the company's Wi-Fi network.

Options:

A.

Change the settings on the phone to connect to a different cellular tower.

B.

Install a cellular repeater at the office for this user.

C.

Update all applications on the phone.

Question 42

A company is recycling old hard drives and wants to quickly reprovision the drives for reuse. Which of the following data destruction methods should the company use?

Options:

A.

Degaussing

B.

Standard formatting

C.

Low-level wiping

D.

Deleting

Question 43

A technician has identified malicious traffic originating from a user's computer. Which of the following is the best way to identify the source of the attack?

Options:

A.

Investigate the firewall logs.

B.

Isolate the machine from the network.

C.

Inspect the Windows Event Viewer.

D.

Take a physical inventory of the device.

Question 44

An office is experiencing constant connection attempts to the corporate Wi-Fi. Which of the following should be disabled to mitigate connection attempts?

    SSID

Options:

A.

DHCP

B.

Firewall

C.

SSD

Question 45

A user reports seeing random, seemingly non-malicious advertisement notifications in the Windows 10 Action Center. The notifications indicate the advertisements are coming from a web browser. Which of the following is the best solution for a technician to implement?

Options:

A.

Disable the browser from sending notifications to the Action Center.

B.

Run a full antivirus scan on the computer.

C.

Disable all Action Center notifications.

D.

Move specific site notifications from Allowed to Block.

Question 46

An IT technician is attempting to access a user's workstation on the corporate network but needs more information from the user before an invitation can be sent. Which of the following command-line tools should the technician instruct the user to run?

Options:

A.

nslookup

B.

tracert

C.

hostname

D.

gpresult

Question 47

Applications on a computer are not updating, which is preventing the user from opening certain files. Which of the following MMC snap-ins should the technician launch next to continue troubleshooting the issue?

Options:

A.

gpedit.msc

B.

perfmon.msc

C.

devmgmt.msc

Question 48

Malware is installed on a device after a user clicks on a link in a suspicious email. Which of the following is the best way to remove the malware?

Options:

A.

Run System Restore.

B.

Place in recovery mode.

C.

Schedule a scan.

D.

Restart the PC.

Question 49

Which of the following file extensions should a technician use for a PowerShell script?

Options:

A.

.ps1

B.

.py

C.

.sh

D.

.bat

E.

.cmd

Question 50

A user is setting up backups on a workstation. The user wants to ensure that the restore process is as simple as possible. Which of the following backup types should the user select?

Options:

A.

Full

B.

Incremental

C.

Differential

D.

Synthetic

Question 51

A technician is troubleshooting a Windows 10 PC that is unable to start the GUI. A new SSD and a new copy of Windows were recently installed on the PC. Which of the following is the most appropriate command to use to fix the issue?

    msconfig

Options:

A.

chkdsk

B.

sfc

C.

diskpart

D.

mstsc

Question 52

A technician needs to track evidence for a forensic investigation on a Windows computer. Which of the following describes this process?

Options:

A.

Valid license

B.

Data retention requirements

C.

Material safety data sheet

D.

Chain of custody

Question 53

A user reports a hardware issue to the help desk. Which of the following should the help desk technician do first when responding to the user?

Options:

A.

Ask the user for the model number of the hardware.

B.

Offer a temporary replacement device to the user.

C.

Submit the issue to the manufacturer.

D.

Remotely install updates to the device driver.

Question 54

In an organization with a standardized set of installed software, a developer submits a request to have new software installed. The company does not currently have a license for this software, but the developer already downloaded the installation file and is requesting that the technician install it. The developer states that the management team approved the business use of this software. Which of the following is the best action for the technician to take?

Options:

A.

Contact the software vendor to obtain the license for the user, and assist the user with installation once the license is purchased.

B.

Run a scan on the downloaded installation file to confirm that it is free of malicious software, install the software, and document the software installation process.

C.

Indicate to the developer that formal approval is needed; then, the IT team should investigate the software and the impact it will have on the organization before installing the software.

D.

Install the software and run a full system scan with antivirus software to confirm that the operating system is free of malicious software.

Question 55

A customer calls desktop support and begins yelling at a technician. The customer claims to have submitted a support ticket two hours ago and complains that the issue still has not been resolved. Which of the following describes how the technician should respond?

    Place the customer on hold until the customer calms down.

Options:

A.

Disconnect the call to avoid a confrontation.

B.

Wait until the customer is done speaking and offer assistance.

C.

Escalate the issue to a supervisor.

Question 56

As a corporate technician, you are asked to evaluate several suspect email messages on

a client's computer. Corporate policy requires he following:

. All phishing attempts must be reported.

. Future spam emails to users must be prevented.

INSTRUCTIONS

Review each email and perform the

following within the email:

. Classify the emails

. Identify suspicious items, if applicable, in each email

. Select the appropriate resolution

Options:

Question 57

A client wants a technician to set up a proxy server in a branch office to manage internet access. This involves configuring the workstations to use the new proxy server. Which of the following Internet Options tabs in Control Panel would be most appropriate for the technician to use to configure the settings?

Options:

A.

Privacy

B.

Advanced

C.

Content

D.

Connections

E.

Security

Question 58

A company-owned mobile device is displaying a high number of ads, receiving data-usage limit notifications, and experiencing slow response. After checking the device, a technician notices the device has been jailbroken. Which of the following should the technician do next?

    Run an antivirus and enable encryption.

Options:

A.

Restore the defaults and reimage the corporate OS.

B.

Back up the files and do a system restore.

C.

Undo the jailbreak and enable an antivirus.

Question 59

A student is setting up a new Windows 10 laptop for the upcoming semester. The student is interested in customizing the wallpaper. Which of the following should the student use to change the wallpaper?

Options:

A.

Apps and Features

B.

Personalization

C.

File Explorer

D.

Task Manager

Question 60

Which of the following environmental factors are most important to consider when planning the configuration of a data center? (Select two).

Options:

A.

Temperature levels

B.

Location of the servers

C.

Humidity levels

D.

Noise levels

E.

Lighting levels

F.

Cable management

Question 61

Which of the following would allow physical access to a restricted area while maintaining a record of events?

Options:

A.

Hard token

B.

Access control vestibule

C.

Key fob

D.

Door Lock

Question 62

A technician is moving a Windows workstation from the accounting department to the sales department and needs to update the IP and gateway settings. Which of the following Control Panel utilities should the technician use?

Options:

A.

Programs and Features

B.

Network and Sharing Center

C.

User Accounts

D.

Device Manager

Question 63

Which of the following is the best way to limit the loss of confidential data if an employee's company smartphone is lost or stolen?

Options:

A.

Installing a VPN

B.

Implementing location tracking

C.

Configuring remote wipe

D.

Enabling backups

Question 64

Which of the following is command options is used to display hidden files and directories?

Options:

A.

-a

B.

-s

C.

-lh

D.

-t

Question 65

A branch office suspects a machine contains ransomware. Which of the following mitigation steps should a technician take first?

Options:

A.

Disable System Restore.

B.

Remediate the system.

C.

Educate the system user.

D.

Quarantine the system.

Question 66

Which of the following operating systems would most likely be used to run the inventory management system at a factory?

Options:

A.

Windows

B.

Chrome OS

C.

Android

D.

iOS

Question 67

Which of the following statements describes the purpose of scripting languages?

    To access the hardware of the computer it is running on

Options:

A.

To automate tasks and reduce the amount of manual labor

B.

To abstract the complexity of the computer system

C.

To compile the program into an executable file

Question 68

A Linux technician needs a filesystem type that meets the following requirements:

. All changes are tracked.

. The possibility of file corruption is reduced.

· Data recovery is easy.

Which of the following filesystem types best meets these requirements?

    ext3

Options:

A.

FAT32

B.

exFAT

C.

NTFS

Question 69

A user has been unable to receive emails or browse the internet from a smartphone while traveling. However, text messages and phone calls are working without issue. Which of the following should a support technician check FIRST?

Options:

A.

User account status

B.

Mobile OS version

C.

Data plan coverage

D.

Network traffic outages

Question 70

A user's corporate phone was stolen, and the device contains company trade secrets. Which of the following technologies should be implemented to mitigate this risk? (Select TWO).

Options:

A.

Remote wipe

B.

Firewall

C.

Device encryption

D.

Remote backup

E.

Antivirus

F.

Global Positioning System

Question 71

An organization implemented a method of wireless security that requires both a user and the user's computer to be in specific managed groups on the server in order to connect to Wi-Fi. Which of the following wireless security methods BEST describes what this organization implemented?

Options:

A.

TKIP

B.

RADIUS

C.

WPA2

D.

AES

Question 72

A customer called the help desk to report that a machine that was recently updated is no longer working. The support technician checks the latest logs to see what updates were deployed, but nothing was

deployed in more than three weeks. Which of the following should the support technician do to BEST resolve the situation?

Options:

A.

Offer to wipe and reset the device for the customer.

B.

Advise that the help desk will investigate and follow up at a later date.

C.

Put the customer on hold and escalate the call to a manager.

D.

Use open-ended questions to further diagnose the issue.

Question 73

A computer on a corporate network has a malware infection. Which of the following would be the BEST method for returning the computer to service?

Options:

A.

Scanning the system with a Linux live disc, flashing the BIOS, and then returning the computer to service

B.

Flashing the BIOS, reformatting the drive, and then reinstalling the OS

C.

Degaussing the hard drive, flashing the BIOS, and then reinstalling the OS

D.

Reinstalling the OS. flashing the BIOS, and then scanning with on-premises antivirus

Question 74

A user rotates a cell phone horizontally to read emails, but the display remains vertical, even though the settings indicate autorotate is on. VT1ich of the following will MOST likely resolve the issue?

Options:

A.

Recalibrating the magnetometer

B.

Recalibrating the compass

C.

Recalibrating the digitizer

D.

Recalibrating the accelerometer

Question 75

A technician is troubleshooting application crashes on a Windows workstation. Each time the workstation user tries to open a website in a browser, the following message is displayed:

crypt32.d11 is missing not found

Which of the following should the technician attempt FIRST?

Options:

A.

Rebuild Windows profiles.

B.

Reimage the workstation

C.

Roll back updates

D.

Perform a system file check

Question 76

A company is retiring old workstations and needs a certificate of destruction for all hard drives. Which of the following would be BEST to perform on the hard drives to ensure the data is unrecoverable? (Select TWO).

Options:

A.

Standard formatting

B.

Drilling

C.

Erasing

D.

Recycling

E.

Incinerating

F.

Low-level formatting

Question 77

A BSOD appears on a user's workstation monitor. The user immediately presses the power button to shut down the PC, hoping to repair the issue. The user then restarts the PC, and the BSOD reappears, so the user contacts the help desk. Which of the following should the technician use to determine the cause?

Options:

A.

Stop code

B.

Event Mewer

C.

Services

D.

System Configuration

Question 78

A new employee was hired recently. Which of the following documents will the new employee need to sign before being granted login access to the network?

Options:

A.

MSDS

B.

EULA

C.

UAC

D.

AUP

Question 79

A data center is required to destroy SSDs that contain sensitive information. Which of the following is the BEST method to use for the physical destruction of SSDs?

Options:

A.

Wiping

B.

Low-level formatting

C.

Shredding

D.

Erasing

Question 80

A technician is in the process of installing a new hard drive on a server but is called away to another task. The drive has been unpackaged and left on a desk. Which of the following should the technician perform before leaving?

Options:

A.

Ask coworkers to make sure no one touches the hard drive.

B.

Leave the hard drive on the table; it will be okay while the other task is completed.

C.

Place the hard drive in an antistatic bag and secure the area containing the hard drive.

D.

Connect an electrostatic discharge strap to the drive.

Question 81

A company implemented a BYOD policy and would like to reduce data disclosure caused by malware that may infect these devices. Which of the following should the company deploy to address these concerns?

Options:

A.

UAC

B.

MDM

C.

LDAP

D.

SSO

Question 82

Which of the following would MOST likely be deployed to enhance physical security for a building? (Select TWO).

Options:

A.

Multifactor authentication

B.

Badge reader

C.

Personal identification number

D.

Firewall

E.

Motion sensor

F.

Soft token

Question 83

A user needs assistance changing the desktop wallpaper on a Windows 10 computer. Which of the following methods will enable the user to change the wallpaper using a Windows 10 Settings tool?

Options:

A.

Open Settings, select Accounts, select Your info, click Browse, and then locate and open the image the user wants to use as the wallpaper.

B.

Open Settings, select Personalization, click Browse, and then locate and open the image the user wants to use as the wallpaper.

C.

Open Settings, select System, select Display, click Browse, and then locate and open the image the user wants to use as the wallpaper.

D.

Open Settings, select Apps, select Apps & features, click Browse, and then locate and open the image the user wants to use as the wallpaper.

Question 84

A technician downloads a validated security tool and notes the vendor hash of a58e87a2. When the download is complete, the technician again validates the hash, but the value returns as 2a876a7d3. Which of the following is the MOST likely cause of the issue?

Options:

A.

Private-browsing mode

B.

Invalid certificate

C.

Modified file

D.

Browser cache

Question 85

An IT security team is implementing a new Group Policy that will return a computer to the login after three minutes. Which of the following BEST describes the change in policy?

Options:

A.

Login times

B.

Screen lock

C.

User permission

D.

Login lockout attempts

Question 86

A Windows user recently replaced a computer The user can access the public internet on the computer; however, an internal site at https7/companyintranet.com:8888 is no longer loading. Which of the following should a technician adjust to resolve the issue?

Options:

A.

Default gateway settings

B.

DHCP settings

C.

IP address settings

D.

Firewall settings

E.

Antivirus settings

Question 87

A systems administrator is creating periodic backups of a folder on a Microsoft Windows machine. The source data is very dynamic, and files are either added or deleted regularly. Which of the following utilities can be used to ‘mirror the source data for the backup?

Options:

A.

copy

B.

xcopy

C.

robocopy

D.

Copy-Item

Question 88

A manager called the help desk to ask for assistance with creating a more secure environment for the finance department- which resides in a non-domain environment. Which of the following would be the BEST method to protect against unauthorized use?

Options:

A.

Implementing password expiration

B.

Restricting user permissions

C.

Using screen locks

D.

Disabling unnecessary services

Question 89

A user calls the help desk to report that Windows installed updates on a laptop and rebooted overnight. When the laptop started up again, the touchpad was no longer working. The technician thinks the software that controls the touchpad might be the issue. Which of the following tools should the technician use to make adjustments?

Options:

A.

eventvwr.msc

B.

perfmon.msc

C.

gpedic.msc

D.

devmgmt.msc

Question 90

A company needs employees who work remotely to have secure access to the corporate intranet. Which of the following should the company implement?

Options:

A.

Password-protected Wi-Fi

B.

Port forwarding

C.

Virtual private network

D.

Perimeter network

Question 91

A change advisory board authorized a setting change so a technician is permitted to implement the change. The technician successfully implemented the change. Which of the following should be done NEXT?

Options:

A.

Document the date and time of change.

B.

Document the purpose of the change.

C.

Document the risk level.

D.

Document findings of the sandbox test.

Question 92

An employee calls the help desk regarding an issue with a laptop PC. After a Windows update, the user can no longer use certain locally attached devices, and a reboot has not fixed the issue. Which of the following should the

technician perform to fix the issue?

Options:

A.

Disable the Windows Update service.

B.

Check for updates.

C.

Restore hidden updates.

D.

Rollback updates.

Question 93

A neighbor successfully connected to a user's Wi-Fi network. Which of the following should the user do after changing the network configuration to prevent the neighbor from being able to connect again?

Options:

A.

Disable the SSID broadcast.

B.

Disable encryption settings.

C.

Disable DHCP reservations.

D.

Disable logging.

Question 94

While staying at a hotel, a user attempts to connect to the hotel Wi-Fi but notices that multiple SSIDs have very similar names. Which of the following social-engineering attacks is being attempted?

Options:

A.

Evil twin

B.

Impersonation

C.

Insider threat

D.

Whaling

Question 95

A user lost a company tablet that was used for customer intake at a doctor's office. Which of the following actions would BEST protect against unauthorized access of the data?

Options:

A.

Changing the office's Wi-Fi SSID and password

B.

Performing a remote wipe on the device

C.

Changing the user's password

D.

Enabling remote drive encryption

Question 96

Which of the following is the proper way for a technician to dispose of used printer consumables?

Options:

A.

Proceed with the custom manufacturer's procedure.

B.

Proceed with the disposal of consumables in standard trash receptacles.

C.

Empty any residual ink or toner from consumables before disposing of them in a standard recycling bin.

D.

Proceed with the disposal of consumables in standard recycling bins.

Question 97

An implementation specialist is replacing a legacy system at a vendor site that has only one wireless network available. When the specialist connects to Wi-Fi. the specialist realizes the insecure network has open authentication. The technician needs to secure the vendor's sensitive data. Which of the following should the specialist do FIRST to protect the company's data?

Options:

A.

Manually configure an IP address, a subnet mask, and a default gateway.

B.

Connect to the vendor's network using a VPN.

C.

Change the network location to private.

D.

Configure MFA on the network.

Question 98

A user reports that the pages flash on the screen two or three times before finally staying open when attempting to access banking web pages. Which of the following troubleshooting steps should the technician perform NEXT to resolve the issue?

Options:

A.

Examine the antivirus logs.

B.

Verify the address bar URL.

C.

Test the internet connection speed.

D.

Check the web service status.

Question 99

Which of the following is used to integrate Linux servers and desktops into Windows Active Directory environments?

Options:

A.

apt-get

B.

CIFS

C.

Samba

D.

greP

Question 100

Which of the following should be used to secure a device from known exploits?

Options:

A.

Encryption

B.

Remote wipe

C.

Operating system updates

D.

Cross-site scripting

Question 101

The audio on a user's mobile device is inconsistent when the user uses wireless headphones and moves around. Which of the following should a technician perform to troubleshoot the issue?

Options:

A.

Verify the Wi-Fi connection status.

B.

Enable the NFC setting on the device.

C.

Bring the device within Bluetooth range.

D.

Turn on device tethering.

Question 102

A technician is setting up a conference room computer with a script that boots the application on login. Which of the following would the technician use to accomplish this task? (Select TWO).

Options:

A.

File Explorer

B.

Startup Folder

C.

System Information

D.

Programs and Features

E.

Task Scheduler

F.

Device Manager

Question 103

A help desk technician runs the following script: Inventory.py. The technician receives the following error message:

How do you want to Open this file?

Which of the following is the MOST likely reason this script is unable to run?

Options:

A.

Scripts are not permitted to run.

B.

The script was not built for Windows.

C.

The script requires administrator privileges,

D.

The runtime environment is not installed.

Question 104

A macOS user needs to create another virtual desktop space. Which of the following applications will allow the user to accomplish this task?

Options:

A.

Dock

B.

Spotlight

C.

Mission Control

D.

Launchpad

Question 105

Security software was accidentally uninstalled from all servers in the environment. After requesting the same version of the software be reinstalled, the security analyst learns that a change request will need to be filled out. Which of the following is the BEST reason to follow the change management process in this scenario?

Options:

A.

Owners can be notified a change is being made and can monitor it for performance impact. Most Voted

B.

A risk assessment can be performed to determine if the software is needed.

C.

End users can be aware of the scope of the change.

D.

A rollback plan can be implemented in case the software breaks an application.

Question 106

Which of the following is MOST likely contained in an EULA?

Options:

A.

Chain of custody

B.

Backup of software code

C.

Personally identifiable information

D.

Restrictions of use

Question 107

A customer recently experienced a power outage at a SOHO. The customer does not think the components are connected properly. A print job continued running for several minutes after the power failed, but the customer was not able to interact with the computer. Once the UPS stopped beeping, all functioning devices also turned off. In case of a future power failure, the customer wants to have the most time available to save cloud documents and shut down the computer without losing any data.

Options:

Question 108

The findings from a security audit indicate the risk of data loss from lost or stolen laptops is high. The company wants to reduce this risk with minimal impact to users who want to use their laptops when not on the network. Which of the following would BEST reduce this risk for Windows laptop users?

Options:

A.

Requiring strong passwords

B.

Disabling cached credentials

C.

Requiring MFA to sign on

D.

Enabling BitLocker on all hard drives

Question 109

A technician has just used an anti-malware removal tool to resolve a user's malware issue on a corporate laptop. Which of the following BEST describes what the technician should do before returning the laptop to the user?

Options:

A.

Educate the user on malware removal.

B.

Educate the user on how to reinstall the laptop OS.

C.

Educate the user on how to access recovery mode.

D.

Educate the user on common threats and how to avoid them.

Question 110

A macOS user reports seeing a spinning round cursor on a program that appears to be frozen. Which of the following methods does the technician use to force the program to close in macOS?

Options:

A.

The technician presses the Ctrl+Alt+Del keys to open the Force Quit menu, selects the frozenapplication in the list, and clicks Force Quit.

B.

The technician clicks on the frozen application and presses and holds the Esc key on the keyboard for 10 seconds Which causes the application to force quit.

C.

The technician opens Finder, navigates to the Applications folder, locates the application that is frozen in the list, right-clicks on the application, and selects the Force Quit option.

D.

The technician opens the Apple icon menu, selects Force Quit, selects the frozen application in thelist, and clicks Force Quit.

Question 111

Antivirus software indicates that a workstation is infected with ransomware that cannot be quarantined. Which of the following should be performed FIRST to prevent further damage to the host and other systems?

Options:

A.

Power off the machine.

B.

Run a full antivirus scan.

C.

Remove the LAN card.

D.

Install a different endpoint solution.

Question 112

Each time a user tries to go to the selected web search provider, a different website opens. Which of the following should the technician check FIRST?

Options:

A.

System time

B.

IP address

C.

DNS servers

D.

Windows updates

Question 113

A call center handles inquiries into billing issues for multiple medical facilities. A security analyst notices that call center agents often walk away from their workstations, leaving patient data visible for anyone to see. Which of the following should a network administrator do to BEST prevent data theft within the call center?

Options:

A.

Encrypt the workstation hard drives.

B.

Lock the workstations after five minutes of inactivity.

C.

Install privacy screens.

D.

Log off the users when their workstations are not in use.

Question 114

An IT services company that supports a large government contract replaced the Ethernet cards on several hundred desktop machines to comply With regulatory requirements. Which of the following disposal methods for the non-compliant cards is the MOST environmentally friendly?

Options:

A.

incineration

B.

Resale

C.

Physical destruction

D.

Dumpster for recycling plastics

Question 115

A user is unable to log in to the network. The network uses 802.1X with EAP-TLS to authenticate on the wired network. The user has been on an extended leave and has not logged in to the computer in several months. Which of the following is causing the login issue?

Options:

A.

Expired certificate

B.

OS update failure

C.

Service not started

D.

Application crash

E.

Profile rebuild needed

Question 116

A technician receives a call from a user who is on vacation. The user provides the necessary credentials and asks the technician to log in to the

users account and read a critical email that the user has been expecting. The technician refuses because this is a violation of the:

Options:

A.

acceptable use policy.

B.

regulatory compliance requirements.

C.

non-disclosure agreement

D.

incident response procedures

Question 117

A developer is creating a shell script to automate basic tasks in Linux. Which of the following file types are supported by default?

Options:

A.

.py

B.

.js

C.

.vbs

D.

.sh

Question 118

A technician is troubleshooting a lack of outgoing audio on a third-party Windows 10 VoIP application, The PC uses a USB microphone connected to a powered hub. The technician verifies the microphone works on the PC using Voice Recorder. Which of the following should the technician do to solve the issue?

Options:

A.

Remove the microphone from the USB hub and plug it directly into a USB port on the PC.

B.

Enable the microphone under Windows Privacy settings to allow desktop applications to access it.

C.

Delete the microphone from Device Manager and scan for new hardware,

D.

Replace the USB microphone with one that uses a traditional 3.5mm plug.

Question 119

The web browsing speed on a customer's mobile phone slows down every few weeks and then returns to normal after three or four days. Restarting the device does not usually restore performance. Which of the following should a technician check FIRST to troubleshoot this issue?

Options:

A.

Data usage limits

B.

Wi-Fi connection speed

C.

Status of airplane mode

D.

System uptime

Question 120

A technician has been asked to set up a new wireless router with the best possible security. Which of the following should the technician implement?

Options:

A.

WPS

B.

TKIP

C.

WPA3

D.

WEP

Question 121

A technician is setting up a new laptop. The company's security policy states that users cannot install virtual machines. Which of the following should the technician implement to prevent users from enabling virtual technology on their laptops?

Options:

A.

UEFI password

B.

Secure boot

C.

Account lockout

D.

Restricted user permissions

Question 122

A technician is attempting to mitigate micro power outages, which occur frequently within the area of operation. The outages are usually short, with the longest occurrence lasting five minutes. Which of the following should the technician use to mitigate this issue?

Options:

A.

Surge suppressor

B.

Battery backup

C.

CMOS battery

D.

Generator backup

Question 123

While assisting a customer with an issue, a support representative realizes the appointment is taking longer than expected and will cause the next customer meeting to be delayed by five minutes. Which of the following should the support representative do NEXT?

Options:

A.

Send a quick message regarding the delay to the next customer.

B.

Cut the current customer's lime short and rush to the next customer.

C.

Apologize to the next customer when arriving late.

D.

Arrive late to the next meeting without acknowledging the lime.

Question 124

In which of the following scenarios would remote wipe capabilities MOST likely be used? (Select TWO).

Options:

A.

A new IT policy requires users to set up a lock screen PIN.

B.

A user is overseas and wants to use a compatible international SIM Card.

C.

A user left the phone at home and wants to prevent children from gaining access to the phone.

D.

A user traded in the company phone for a cell carrier upgrade by mistake.

E.

A user cannot locate the phone after attending a play at a theater.

F.

A user forgot the phone in a taxi, and the driver called the company to return the device.

Question 125

A technician is troubleshooting an issue that requires a user profile to be rebuilt. The technician is unable to locate Local Users and Groups in the Mtv1C console. Which of the following is the NEXT step the technician should take to resolve the issue?

Options:

A.

Run the antivirus scan.

B.

Add the required snap-in.

C.

Restore the system backup

D.

use the administrator console.

Question 126

A user created a file on a shared drive and wants to prevent its data from being accidentally deleted by others. Which of the following applications should the technician use to assist the user with hiding the file?

Options:

A.

Device Manager

B.

Indexing Options

C.

File Explorer

D.

Administrative Tools

Question 127

A user is unable to access a website, which is widely used across the organization, and receives the following error message:

The security certificate presented by this website has expired or is not yet valid.

The technician confirms the website works when accessing it from another computer but not from the user's computer. Which of the following should the technician perform NEXT to troubleshoot the issue?

Options:

A.

Reboot the computer.

B.

Reinstall the OS.

C.

Configure a static 12

D.

Check the computer's date and time.

Question 128

A user installed a new application that automatically starts each time the user logs in to a Windows 10 system. The user does not want this to happen and has asked for this setting to be changed. Which of the following tools would the technician MOST likely use to safely make this change?

Options:

A.

Registry Editor

B.

Task Manager

C.

Event Viewer

D.

Local Users and Groups

Question 129

A small business owner wants to install newly purchased software on all networked PCs. The network is not configured as a domain, and the owner wants to use the easiest method possible. Which of the following is the MOST deficient way lor the owner to install the application?

Options:

A.

Use a network share to share the installation files.

B.

Save software to an external hard drive to install.

C.

Create an imaging USB for each PC.

D.

Install the software from the vendor's website

Question 130

A technician needs to manually set an IP address on a computer that is running macOS. Which of the following commands should the technician use?

Options:

A.

ipconfig

B.

ifconfig

C.

arpa

D.

ping

Question 131

A user receives a notification indicating the data plan on the user's corporate phone has reached its limit. The user has also noted the performance of the phone is abnormally slow. A technician discovers a third-party GPS application was installed on the phone. Which of the following is the MOST likely cause?

Options:

A.

The GPS application is installing software updates.

B.

The GPS application contains malware.

C.

The GPS application is updating its geospatial map data.

D.

The GPS application is conflicting with the built-in GPS.

Question 132

A user in a corporate office reports the inability to connect to any network drives. No other users have reported this issue. Which of the following is the MOST likely reason the user is having this issue?

Options:

A.

The user is not connected to the VPN.

B.

The file server is offline.

C.

A low battery is preventing the connection.

D.

The log-in script failed.

Question 133

Which of the following is a consequence of end-of-lite operating systems?

Options:

A.

Operating systems void the hardware warranty.

B.

Operating systems cease to function.

C.

Operating systems no longer receive updates.

D.

Operating systems are unable to migrate data to the new operating system.

Question 134

A user reports a PC is running slowly. The technician suspects high disk I/O. Which of the following should the technician perform NEXT?

Options:

A.

resmon_exe

B.

dfrgui_exe

C.

msinf032exe

D.

msconfig_exe

Question 135

A network administrator is deploying a client certificate to be used for Wi-Fi access for all devices in an organization. The certificate will be used in conjunction with the user's existing username and password. Which of the following BEST describes the security benefits realized after this deployment?

Options:

A.

Multifactor authentication will be forced for Wi-Fi.

B.

All Wi-Fi traffic will be encrypted in transit.

C.

Eavesdropping attempts will be prevented.

D.

Rogue access points will not connect.

Question 136

A technician is working to resolve a Wi-Fi network issue at a doctor's office that is located next to an apartment complex. The technician discovers that employees and patients are not the only people on the network. Which of the following should the technician do to BEST minimize this issue?

Options:

A.

Disable unused ports.

B.

Remove the guest network

C.

Add a password to the guest network

D.

Change the network channel.

Question 137

A user receives an error message on a Windows 10 device when trying to access a mapped drive from a Windows XP machine in the office. Other Windows XP devices in the office can access the drive. Which of the following Control Panel utilities should the user select to enable connectivity to the device?

Options:

A.

Devices and Printers

B.

Administrative Tools

C.

Network and Sharing Center

D.

Programs and Features

Question 138

Which of the following is used to generate passcodes necessary to access applications or systems that require an extra layer of security?

Options:

A.

Authenticator application

B.

Access control lists

C.

Biometrics

D.

Smart card readers

Question 139

A technician needs to implement a system to handle both authentication and authorization Which of the following meets this requirement?

Options:

A.

WPA3

B.

MFA

C.

TACACS+

D.

RADIUS

Question 140

An administrator needs to back up the following components of a single workstation:

•The installation of the operating system

•Applications

•User profiles

•System settings

Which of the following backup methods can the administrator use to ensure the workstation is properly backed up?

Options:

A.

Differential

B.

Image

C.

Synthetic

D.

Archive

Question 141

A user accidentally installed the incorrect word processing application on an iMac. Which of the following would allow the user to uninstall the incorrect application?

Options:

A.

Move the application to the desktop and press delete

B.

Identify the application in Finder and drag it to the trash can.

C.

Use Spotlight to search for the application, and then run the application.

D.

Use Time Machine to go back to the date before the installation.

Question 142

A technician is upgrading the Microsoft Windows 10 OS. Which of the following are required for the technician to safely upgrade the OS? (Select two).

Options:

A.

Release notes

B.

Antivirus software

C.

Backup of critical data

D.

Device drivers

E.

Word processing software

F.

Safe boot mode

Question 143

A customer, whose smartphone's screen was recently repaired, reports that the device has no internet access through Wi-Fi. The device shows that it is connected to Wi-Fi, has an address of 192.168.1.42. and has no subnet mask. Which of the following should the technician check next?

Options:

A.

Internal antenna connections

B.

Static IP settings

C.

Airplane mode

D.

Digitizer calibration

Question 144

A technician is setting up a network printer for a customer who has a SOHO router. The technician wants to make sure the printer stays connected in the future and is available on all the computers in the house. Which of the following should the technician configure on the printer?

Options:

A.

DNS settings

B.

Static IP

C.

WWAN

D.

Meteredconnection

Question 145

Which of the following language types enables the automation of tasks?

Options:

A.

Compiled

B.

Scripting

C.

Web

D.

Database

Question 146

A technician is doing a bare-metal installation of the Windows 10 operating system. Which of the following prerequisites must be in place before the technician can start the installation process?

Options:

A.

Internet connection

B.

Product key

C.

Sufficient storage space

D.

UEFI firmware

E.

Legacy BIOS

Question 147

A company wants to take advantage of modern technology and transition away from face-to-face meetings. Which of the following types of software would benefit the company the most? (Select two).

Options:

A.

Videoconferencing

B.

File transfer

C.

Screen-sharing

D.

Financial

E.

Remote access

F.

Record-keeping

Question 148

A user opened an infected email. A security administrator responded to the malicious event, successfully mitigated the situation, and returned the machine to service Which of the following needs to be completed before this event is considered closed?

Options:

A.

Acceptable use policy

B.

Incident report

C.

End user license agreement

D.

Standard operating procedures

Question 149

A user wants to back up a device's OS and data. Which of the following is the best way to accomplish this task?

Options:

A.

Incremental backup

B.

System image

C.

System restore point

D.

Differential backup

Question 150

A technician is troubleshooting a Windows system that is having issues with the OS loading at startup. Which of the following should the technician do to diagnose the issue?

Options:

A.

Enable boot logging on the system.

B.

Launch the last known-good configuration.

C.

Check the system resource usage in Task Manager.

D.

Run the sfc /scannow command.

E.

Use the Event Viewer to open the application log

Question 151

A technician downloaded an OS installation file but is unable to run it. When the technician tries to open the file, a message indicates no software is installed to run this file. Which of the following should the technician do next to attempt to access the OS file?

Options:

A.

Request physical media

B.

Mount the ISO file.

C.

Install a third-party software.

D.

Download an appropriate 32-bit/64-bit OS file.

Question 152

A technician needs to configure a computer for a user to work from home so the user can still securely access the user’s shared files and corporate email. Which of the following tools would best accomplish this task*?

Options:

A.

MSRA

B.

FTP

C.

RMM

D.

VPN

Question 153

An administrator needs to select a method to dispose of SSDs containing sensitive data. Which of the following are the most appropriate methods? (Select two).

Options:

A.

Degauss

B.

Delete

C.

Incinerate

D.

Recycle

E.

Format

F.

Shred

Question 154

A technician is troubleshooting a user’s PC that is displaying pop-up windows, which are advertising free software downloads. When the technician tries to open a document, the system displays an error message that reads: Not enough memory to perform this operation. Which of the following should be the technician's next step to resolve this issue?

Options:

A.

Install antispyware

B.

Reimage the system

C.

Disable the pop-up blocker

D.

Upgrade the browser

E.

Install antivirus software

Question 155

Which of the following features can a technician use to ensure users are following password length requirements?

Options:

A.

Group Policy

B.

Log-on script

C.

Access controllist

D.

Security groups

Question 156

A technician is configuring a SOHO router and wants to only allow specific computers on the network. Which of the following should the technician do?

Options:

A.

Configure MAC filtering.

B.

Disable DHCP.

C.

Configure port forwarding.

D.

Disable guest access.

Question 157

A technician is troubleshooting a user’s PC that is running slowly and displaying frequent pop-ups. The technician thinks malware may be causing the issues, but before the issues began the user installed anti-malware software in response to a pop-up window Which of the following is the most likely cause of these issues'?

Options:

A.

Expired certificate

B.

False alert

C.

Missing system files

D.

OS update failure

Question 158

Which of the following operating systems was the app file type designed to run under as an application file bundle?

Options:

A.

macOS

B.

Chrome

C.

Windows

D.

Linux

Question 159

A technician is troubleshooting a Windows 10 PC that has experienced a BSOD. The user recently installed optional Windows updates. Which of the following is best way to resolve the issue?

Options:

A.

Enable System Restore.

B.

Roll back the device drivers.

C.

Reinstall the OS.

D.

Update the BIOS.

Question 160

A user recently downloaded a free game application on an Android device. The device then began crashing frequently and quickly losing its battery charge. Which of the following should the technician recommend be done first to remediate these issues? (Select two).

Options:

A.

Uninstall the game application.

B.

Perform a factory reset of the device.

C.

Connect the device to an external charger.

D.

Install the latest security patches.

E.

Clear the application's cache.

F.

Enable the device's built-in anti-malware protection.

Question 161

An employee has been using the same password for multiple applications and websites for the past several years. Which of the following would be best to prevent security issues?

Options:

A.

Configuring firewall settings

B.

Implementing expiration policies

C.

Defining complexity requirements

D.

Updating antivirus definitions

Question 162

When a user attempts to open an email using a company-issued smartphone, the user receives a message stating the email is encrypted and cannot be opened. The user forwards the email to a personal account and receives the same message. The user then contacts the IT department for assistance. The technician instructs the user to contact the sender to exchange information in order to decode the message. Which of the following will the user receive from the sender?

Options:

A.

Keys

B.

Token

C.

Password

D.

RootCA

Question 163

A technician is troubleshooting a PC that is unable to perform DNS lookups. Utilizing the following firewall output:

Protocol/PortActionDirection

1 AllowOut

445 BlockOut

53 BlockOut

123 BlockOut

80 BlockOut

Which of the following ports should be opened to allow for DNS recursion?

Options:

A.

1

B.

53

C.

80

D.

123

E.

445

Question 164

A company installed WAPs and deployed new laptops and docking stations to all employees. The docking stations are connected via LAN cables. Users are now reporting degraded network service. The IT department has determined that the WAP mesh network is experiencing a higher than anticipated amount of traffic. Which of the following would be the most efficient way to ensure the wireless network can support the expected number of wireless users?

Options:

A.

Replacing non-mobile users' laptops with wired desktop systems

B.

Increasing the wireless network adapter metric

C.

Adding wireless repeaters throughout the building

D.

Upgrading the current mesh network to support the 802.11 n specification

Question 165

A network administrator wants to enforce a company's security policy that prohibits USB drives on user workstations. Which of the following commands should the administrator run on the users' workstations?

Options:

A.

diskpart

B.

chown

C.

gpupdate

D.

netstat

Question 166

Multiple users are reporting audio issues as well as performance issues after downloading unauthorized software. You have been dispatched to identify and resolve any issues on the network using best practice procedures.

INSTRUCTIONS

Quarantine and configure the appropriate device(s) so that the users' audio issues are

resolved using best practice procedures.

Multiple devices may be selected for quarantine.

Click on a host or server to configure services.

Options:

Question 167

Users report having difficulty using the Windows Hello facial recognition feature. Which of the following is a secondary feature of Windows Hello that can be used to log in?

Options:

A.

Personal identification number

B.

Username/password

C.

One-time-use token

D.

Cryptographic device

Question 168

A user reports that an Android mobile device takes a long time to boot, and all applications crash when launched. The user installed the applications from a third-party website. Which of the following steps should the technician complete to diagnose the issue?

Options:

A.

Scan the system for malware.

B.

Clear the web browser cache.

C.

Enroll the device in an MDM system.

D.

Confirm the compatibility of the applications with the OS.

Question 169

Which of the following environmental controls is most important to maintain the safety of a data center?

Options:

A.

Temperature control

B.

Humidity control

C.

Fire suppression control

D.

Power managementcontrol

Question 170

A customer service representative is unable to send jobs to a printer at a remote branch office. However, the representative can print successfully to a local network printer. Which of the following commands should a technician use to view the path of the network traffic from the PC?

Options:

A.

netstat

B.

ping

C.

format

D.

tracert

Question 171

A technician is troubleshooting an issue on a PC that has low disk space. Which of the following Control Panel utilities should the technician most likely use to investigate and remediate the issue?

Options:

A.

Internet Options

B.

System

C.

Programs and Features

D.

Device Manager

Question 172

A client’s device was recently used by multiple other users. The client reports their device is now running slower than usual. Which of the following steps should a technician take first? (Select two.)

Options:

A.

Perform a virus scan

B.

Check the startup programs

C.

Back up the data

D.

Disable the guest account

E.

Update the firmware

F.

Reinstall the operating system

Question 173

A systems administrator needs to access a hypervisor that went offline. After doing a port scan, the administrator notices that company policy is blocking the RDP default port. Which of the following ports should the administrator use to access the machine?

Options:

A.

22

B.

23

C.

80

D.

3090

Question 174

A user is unable to access the company’s internal network on a separate subnet. A help desk technician verifies the user's credentials, and the user has the appropriate permissions to access the network. The technician checks the network and finds the connection is stable. No other users are having this issue. Which of the following should the technician do next?

Options:

A.

Consult with the firewall team to see If the user's IP address Is blocked.

B.

Delete the user’s credentials and create new ones.

C.

Run a virus scan on the user's workstation.

D.

Update the network drivers on the user’s workstation.

Question 175

A web developer installs and launches a new external web server. Immediately following the launch, the performance of all traffic traversing the firewall degrades substantially. Which of the following considerations was overlooked?

Options:

A.

OS compatibility

B.

Quality of service

C.

32- vs. 64-bit architecture

D.

Storage requirements

Question 176

A user asks a technician for recommendations to back up desktop data from a Windows OS. The technician recommends implementing daily full backups, but the user is concerned about having enough space. Which of the following additional backup methods should the technician recommend?

Options:

A.

Transaction log

B.

Incremental

C.

Synthetic

D.

Differential

Question 177

A customer needs to purchase a desktop capable of rendering video. Which of the following should the customer prioritize?

Options:

A.

NIC

B.

USB

C.

GPU

D.

HDMI

Question 178

A user is unable to browse a website on a PC. Which of the following commands should a technician use to verify the PC's DNS resolution for the website?

Options:

A.

nslookup

B.

hostname

C.

tracert

D.

netstat

Question 179

A client recently upgraded their Windows 10 machine to Windows 11. The client reports the following message displays when turning the computer on: "Error loading operating system." Which of the following should a technician do first to troubleshoot this issue?

Options:

A.

Disable the Secure Boot feature.

B.

Use the automated startup recovery.

C.

Format the drive.

D.

Resize the boot partition.

Question 180

A technician is configuring security for a computer that is located in a common area. A sign above the computer indicates only authorized users can use the computer. Guests visiting the office must walk past the computer to enter and leave the office. Which of the following will offer the best protection against physical threats?

Options:

A.

Using screen lock

B.

Installing a privacy screen

C.

Implementing password complexity

D.

Locking the computer case

E.

Enabling drive encryption

Question 181

A technician is configuring a specific NTP server for all company-issued laptops. These Windows 10 machines are not joined to an Active Directory domain. Which of the following setting areas would be used for this adjustment?

Options:

A.

System

B.

Update and Security

C.

Network and Internet

D.

Time and Language

Question 182

A technician is on-site dealing with an angry customer. The customer thinks the issues have not been addressed, while the technician thinks that the issue has been correctly resolved. Which of the following should the technician do to handle the situation?

Options:

A.

Insist that the customer is correct and document the concern.

B.

Listen to the customer and do not speak at all.

C.

Escalate the issue to the next tier.

D.

Apologize and ask what would help resolve the issue.

Question 183

A change management review board denied an administrator's request for change. The administrator had provided the purpose and scope of the change, the date and time, and impacted systems with the risk analysis. Which of the following should be included to approve this change?

Options:

A.

End-user acceptance

B.

Cost analysis

C.

Rollback plan

D.

Standard maintenance window

Question 184

A technician discovers a user’s PC has a "No OS found" error message. Which of the following steps should the technician take next?

Options:

A.

Remove external storage and reboot the PC.

B.

Replace the SSD and run disk defragmenter.

C.

Start up in safe mode and roll back the latest security updates.

D.

Back up personal data and rebuild the user profile.

Question 185

A user is unable to see transaction details on a website, and nothing happens when the user clicks the details button. Which of the following should the user do to fix this issue?

Options:

A.

Clear the browser cache.

B.

Disable the pop-up blocker.

C.

Configure private browsing.

D.

Verify valid certificates.

Question 186

An application's performance is degrading over time. The application is slowing but never gives an error and does not crash. Which of the following tools should a technician use to start troubleshooting?

Options:

A.

Reliability history

B.

Computer management

C.

Resource monitor

D.

Disk defragment

Question 187

An employee lost a smartphone and reported the loss to the help desk. The employee is concerned about the possibility of a breach of private data. Which of the following is the best way for a technician to protect the data on the phone?

Options:

A.

Remote lockBRemote wipe

B.

Remote access

C.

Remote encrypt

Question 188

A technician is troubleshooting an issue with a computer that contains sensitive information. The technician determines the computer needs to be taken off site for repair. Which of the following should the technician do next?  

Options:

A.

Remove the HDD and then send the computer for repair.

B.

Check corporate policies for guidance.

C.

Delete the sensitive information before the computer leaves the building.

D.

Get authorization from the manager.  

Question 189

Which of the following is a preventive physical security control?

Options:

A.

Video surveillance system

B.

Bollards

C.

Alarm system

D.

Motion sensors

Question 190

The user often hosts meetings from a Windows desktop, and meeting participants ask the user to make the text larger when the user shares the computer screen. When not in meetings, the user wants the text be smaller for work tasks. Which of the following is the most efficient way to change text font size?

Options:

A.

Issuinga laptop to the user with increased font size to be used only for meetings

B.

Using display settings to adjust the text size during meetings

C.

Addinga local user account, which has a larger font size set, for the user to log In toduring meetings

D.

Addinga second monitor to the user's desktop and increase the font size for only that display

Question 191

A user's work PC has been the target of multiple phishing attacks. Which of the following is a way for the user to prevent further attacks?

Options:

A.

Enabling Windows Firewall

B.

Activating the email spam filter

C.

Using a secure VPN connection

D.

Running vulnerability scans on a schedule

Question 192

When a user is browsing a website on a smartphone, a pop-up appears. The pop-up states that the system has been breached and directs the user to an application to resolve the breach. Which of the following should the user do?

Options:

A.

Close the website and ignore the pop-up

B.

Replace the smartphone

C.

Download and install the application to resolve the issue

D.

Analyze the smartphone to find the source of the breach

Question 193

Internet speeds on a user's Windows 10 device are slow, but other devices on the same network are running at normal speeds. A technician thinks the issue may be related to the proxy settings. Which of the following should the technician check to verify the proxy configuration?

Options:

A.

Network and Sharing Center

B.

Internet Options

C.

Firewall settings

D.

System settings

Question 194

A technician is adding some Windows 10 workstations to the corporate domain. A script was able to add the majority of the workstations, but failed on a couple. Which of the following menus should the technician check in order to complete the task manually?

Options:

A.

User Accounts

B.

System Properties

C.

Windows Firewall

D.

Network and Sharing

Question 195

A technician is setting up backup and recovery solutions that must restore quickly. Storage space is not a factor. Which of the following backup methods should the technician implement?

Options:

A.

Differential

B.

Synthetic

C.

Full

D.

Incremental

Question 196

Which of the following is the most practical method to reduce the number of clicks on phishing emails for a public-facing organization?

Options:

A.

Providing user awareness education

B.

Introducing a BYOD policy

C.

Setting up SMTP filtering rules

D.

Restricting emails from personal email addresses

Question 197

A user is attempting to access a shared drive from a company-issued laptop while working from home. The user is unable to access any files and notices a red X next to each shared drive. Which of the following needs to be configured in order to restore the user's access to the shared drives?

Options:

A.

IPv6

B.

VPN

C.

IPS

D.

DNS

Question 198

A technician has been tasked with installing a workstation that will be used for point-of-sale transactions. The point-of-sale system will process credit cards and loyalty cards. Which of the following encryption technologies should be used to secure the workstation in case of theft?

Options:

A.

Data-in-transit encryption

B.

File encryption

C.

USB drive encryption

D.

Disk encryption

Question 199

Which of the following operating systems uses the ext4 filesystem type?

Options:

A.

macOS

B.

iOS

C.

Linux

D.

Windows

Question 200

Due to special job responsibilities, an end user needs the ability to edit the properties of Windows system files. The user has already been granted local administrator privileges. Which of the following Control Panel utilities should be used to provide easy access to the files?

Options:

A.

File Explorer Options

B.

Ease of Access

C.

Indexing Options

D.

Administrative Tools

Question 201

Which of the following system preference items allows a user to enable third-party application installations on macOS 11?

Options:

A.

Keychain

B.

Privacy

C.

Accessibility

D.

Spotlight

Question 202

A technician is setting up a wireless network in a small, crowded office and wants to minimize Wi-Fi access. Which of the following security settings should the technician enable?

Options:

A.

Port forwarding

B.

Unused ports

C.

SSID broadcast

D.

Allow list

Question 203

A user's smartphone screen is not rotating. The technician confirms the rotation lock is deactivated. Which of the following steps should the technician perform next?

Options:

A.

Remove the screen protector.

B.

Update the smartphone’s software.

C.

Restart the smartphone.

D.

Replace the smartphone.

Question 204

A technician thinks that a computer on the network has been infected with malware. The technician attempts several times to use a malware removal tool, but the issue persists. Which of the following should the technician do next?

Options:

A.

Restore the computer from the last known-good backup

B.

Reboot the computer into safe mode

C.

Purchase a new endpoint protection tool

D.

Use system recovery to prevent further infection

Question 205

Someone who is fraudulently claiming to be from a reputable bank calls a company employee. Which of the following describes this incident?

Options:

A.

Pretexting

B.

Spoofing

C.

Vishing

D.

Scareware

Question 206

A technician is asked to resize a partition on the internal storage drive of a computer running macOS. Which of the followings tools should the technician use to accomplish this task?

Options:

A.

Consoltf

B.

Disk Utility

C.

Time Machine

D.

FileVault

Question 207

A technician needs to recommend the best backup method that will mitigate ransomware attacks. Only a few files are regularly modified, however, storage space is a concern. Which of the following backup methods would BEST address these concerns?

Options:

A.

Full

B.

Differential

C.

Off-site

D.

Grandfather-father-son

Question 208

A user purchased a netbook that has a web-based, proprietary operating system. Which of the following operating systems is MOST likely installed on the netbook?

Options:

A.

macOS

B.

Linux

C.

Chrome OS

D.

Windows

Question 209

A department has the following technical requirements for a new application:

The company plans to upgrade from a 32-bit Windows OS to a 64-bit OS. Which of the following will the company be able to fully take advantage of after the upgrade?

Options:

A.

CPU

B.

Hard drive

C.

RAM

D.

Touch screen

Question 210

A technician has spent hours trying to resolve a computer issue for the company's Chief Executive Officer (CEO). The CEO needs the device returned as soon as possible. Which of the following steps should the technician take NEXT?

Options:

A.

Continue researching the issue

B.

Repeat the iterative processes

C.

Inform the CEO the repair will take a couple of weeks

D.

Escalate the ticket

Question 211

A technician is installing new software on a macOS computer. Which of the following file types will the technician MOST likely use?

Options:

A.

.deb

B.

.vbs

C.

.exe

D.

.app

Question 212

An architecture firm is considering upgrading its computer-aided design (CAD) software to the newest version that forces storage of backups of all CAD files on the software's cloud server. Which of the following is MOST likely to be of concern to the IT manager?

Options:

A.

All updated software must be tested with alt system types and accessories

B.

Extra technician hours must be budgeted during installation of updates

C.

Network utilization will be significantly increased due to the size of CAD files

D.

Large update and installation files will overload the local hard drives.

Question 213

A user attempts to open some files, but a message appears stating that the files are encrypted. The user was able to access these files before without receiving this message and no changes have been made within the company. Which of the following has infected the computer?

Options:

A.

Cryptominer

B.

Phishing

C.

Ransomware

D.

Keylogger

Question 214

A technician suspects the boot disk of a user's computer contains bad sectors. Which of the following should the technician verify in the command prompt to address the issue without making any changes?

Options:

A.

Run sfc / scannow on the drive as the administrator.

B.

Run clearnmgr on the drive as the administrator

C.

Run chkdsk on the drive as the administrator.

D.

Run dfrgui on the drive as the administrator.

Question 215

A user has requested help setting up the fingerprint reader on a Windows 10 laptop. The laptop is equipped with a fingerprint reader and is joined to a domain Group Policy enables Windows Hello on all computers in the environment. Which of the following options describes how to set up Windows Hello Fingerprint for the user?

Options:

A.

Navigate to the Control Panel utility, select the Security and Maintenance submenu, select Change Security and Maintenance settings, select Windows Hello Fingerprint, and have the user place a fingerprint on the fingerprint reader repeatedly until Windows indicates setup is complete

B.

Navigate to the Windows 10 Settings menu, select the Accounts submenu, select Sign in options, select Windows Hello Fingerprint, and have the user place a fingerprint on the fingerprint reader repeatedly until Windows indicates setup is complete.

C.

Navigate to the Windows 10 Settings menu, select the Update & Security submenu select Windows Security, select Windows Hello Fingerprint and have the user place a fingerprint on the fingerprint reader repeatedly until Windows indicates setup is complete

D.

Navigate to the Control Panel utility, select the Administrative Tools submenu, select the user account in the list, select Windows Hello Fingerprint, and have the user place a fingerprint on the fingerprint reader repeatedly until Windows indicates setup is complete.

Question 216

A user is unable to log in to the domain with a desktop PC, but a laptop PC is working properly on the same network. A technician logs in lo the desktop PC with a local account but is unable to browse to the secure intranet site to get troubleshooting tools. Which of the following is the MOST likely cause of the issue?

Options:

A.

Time drift

B.

Dual in-line memory module failure

C.

Application crash

D.

Filesystem errors

Question 217

A technician is setting up a SOHO wireless router. The router is about ten years old. The customer would like the most secure wireless network possible. Which of the following should the technician configure?

Options:

A.

WPA2 with TKIP

B.

WPA2 with AES

C.

WPA3withAES-256

D.

WPA3 with AES-128

Question 218

An incident handler needs to preserve evidence for possible litigation. Which of the following will the incident handler MOST likely do to preserve the evidence?

Options:

A.

Encrypt the files

B.

Clone any impacted hard drives

C.

Contact the cyber insurance company

D.

Inform law enforcement

Question 219

A technician needs to exclude an application folder from being cataloged by a Windows 10 search. Which of the following utilities should be used?

Options:

A.

Privacy

B.

Indexing Options

C.

System

D.

Device Manager

Question 220

Which of the following could be used to implement secure physical access to a data center?

Options:

A.

Geofence

B.

Alarm system

C.

Badge reader

D.

Motion sensor

Question 221

Upon downloading a new ISO, an administrator is presented with the following string:

59d15a16ce90cBcc97fa7c211b767aB

Which of the following BEST describes the purpose of this string?

Options:

A.

XSS verification

B.

AES-256 verification

C.

Hash verification

D.

Digital signature verification

Question 222

A call center technician receives a call from a user asking how to update Windows Which of the following describes what the technician should do?

Options:

A.

Have the user consider using an iPad if the user is unable to complete updates

B.

Have the user text the user's password to the technician.

C.

Ask the user to click in the Search field, type Check for Updates, and then press the Enter key

D.

Advise the user to wait for an upcoming, automatic patch

Question 223

A user is unable to use any internet-related functions on a smartphone when it is not connected to Wi-Fi When the smartphone is connected to Wi-Fi the user can browse the internet and send and receive email. The user is also able to send and receive text messages and phone calls when the smartphone is not connected to Wi-Fi. Which of the following is the MOST likely reason the user is unable to use the internet on the smartphone when it is not connected to Wi-Fi?

Options:

A.

The smartphone's line was not provisioned with a data plan

B.

The smartphone's SIM card has failed

C.

The smartphone's Bluetooth radio is disabled.

D.

The smartphone has too many applications open

Question 224

A user is configuring a new SOHO Wi-Fi router for the first time. Which of the following settings should the user change FIRST?

Options:

A.

Encryption

B.

Wi-Fi channel

C.

Default passwords

D.

Service set identifier

Question 225

A technician receives a ticket indicating the user cannot resolve external web pages However, specific IP addresses are working. Which of the following does the technician MOST likely need to change on the workstation to resolve the issue?

Options:

A.

Default gateway

B.

Host address

C.

Name server

D.

Subnet mask

Question 226

A technician is configuring a SOHO device Company policy dictates that static IP addresses cannot be used. The company wants the server to maintain the same IP address at all times. Which of the following should the technician use?

Options:

A.

DHCP reservation

B.

Port forwarding

C.

DNS A record

D.

NAT

Question 227

A customer reported that a home PC with Windows 10 installed in the default configuration is having issues loading applications after a reboot occurred in the middle of the night. Which of the following is the FIRST step in troubleshooting?

Options:

A.

Install alternate open-source software in place of the applications with issues

B.

Run both CPU and memory tests to ensure that all hardware functionality is normal

C.

Check for any installed patches and roll them back one at a time until the issue is resolved

D.

Reformat the hard drive, and then reinstall the newest Windows 10 release and all applications.

Question 228

Which of the following OS types provides a lightweight option for workstations thai need an easy-to-use browser-based interface?

Options:

A.

FreeBSD

B.

Chrome OS

C.

macOS

D.

Windows

Question 229

Which of the following Linux commands would be used to install an application?

Options:

A.

yum

B.

grep

C.

Is

D.

sudo

Question 230

A company is Issuing smartphones to employees and needs to ensure data is secure if the devices are lost or stolen. Which of the following provides the BEST solution?

Options:

A.

Anti-malware

B.

Remote wipe

C.

Locator applications

D.

Screen lock

Question 231

A user receives a notification indicating the antivirus protection on a company laptop is out of date. A technician is able to ping the user's laptop. The technician checks the antivirus parent servers and sees the latest signatures have been installed. The technician then checks the user's laptop and finds the antivirus engine and definitions are current. Which of the following has MOST likely occurred?

Options:

A.

Ransomware

B.

Failed OS updates

C.

Adware

D.

Missing system files

Question 232

A Chief Executive Officer has learned that an exploit has been identified on the web server software, and a patch is not available yet. Which of the following attacks MOST likely occurred?

Options:

A.

Brute force

B.

Zero day

C.

Denial of service

D.

On-path

Demo: 232 questions
Total 774 questions