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CompTIA 220-1001 CompTIA A+ Certification Exam: Core 1 Exam Practice Test

Demo: 113 questions
Total 758 questions

CompTIA A+ Certification Exam: Core 1 Questions and Answers

Question 1

Ann, a user, needs to attend several day-long conferences and wants to ensure her mobile device will have enough power for these events. She is concerned about wall outlet availability at the conferences and needs to continuously use her device for important updates.

Which of the following should a technician recommend to BEST accommodate Ann’s needs?

Options:

A.

Wireless charging pad

B.

Built-in battery case

C.

Extra charging cords

D.

Airplane mode

Question 2

A network administrator must install a device that will proactively stop outside attacks from reaching the LAN.

Which of the following devices would BEST meet the organization’s needs?

Options:

A.

IPS

B.

IDS.

C.

Proxy server

D.

Authentication server.

Question 3

A technician is hired to install network cable in a crawl space running the length of a hallway. To do so without a fire code violation, which of the following types of cable should the technician run?

Options:

A.

Plenum

B.

Fiber

C.

Shielded

D.

Coaxial

Question 4

In a virtual environment, which of the following allows all the VMs to have RAM allocated for use?

Options:

A.

Resource pooling

B.

Measured service

C.

Virtual application streaming

D.

Synchronization

Question 5

An associate is seeking advice on which device to purchase for a friend who is a business owner. The friend needs the ability to chat activity while keeping in contact with the home office.

Which of the following would be the BEST recommendation?

Options:

A.

Smart watch

B.

Fitness monitor

C.

Global positioning sensor

D.

Portable hotspot

Question 6

An engineer is working at a remote site that does not have Internet access. Which of the following features should the engineer use to connect a laptop to the Internet if hotspot functionality is unavailable?

Options:

A.

Tethering

B.

Near field communication

C.

Wireless LAN

D.

Virtual private network

Question 7

A technician is troubleshooting network connectivity issues after a new wireless router was installed in an office. Users who connect to the new router are unable to access LAN resources. Which of the following is the MOST likely cause of the issue?

Options:

A.

There are conflicting DHCP servers on the network

B.

There are conflicting ARP records

C.

There are conflicting gateways on the network

D.

There are conflicting IP protocols

Question 8

A user reports that a laptop is not connecting to the corporate wireless network. A technician confirms a with a smartphone that the corporate wireless network is available and can be accessed. the technician observes that the Ethernet connection to the corporate network is working. The technician disconnects the Ethernet cable.

Which of the following should the technician do NEXT to troubleshoot this problem?

Options:

A.

Confirm that the laptop wireless card is turned on.

B.

Confirm that the laptop is in range for the access point.

C.

Confirm that the correct wireless network is selected.

D.

Confirm the user’s network login ID and password.

Question 9

Which of the following terminates a coaxial cable?

Options:

A.

DB9

B.

RJ45

C.

RG-59

D.

RS-232

Question 10

Which of the following is the main purpose of the +5VSB output of a power supply?

Options:

A.

It allows peripherals to draw power when the machine is off

B.

It provides power to the audio and sound boards of the machine

C.

It acts as the main voltage supply to the motherboard and processor

D.

It powers all expansion cards and external device hubs

Question 11

A customer contacts the help disk stating a laptop does not remain charged for more than 30 minutes and will not charge more than 15%. Which of the following components are the MOST likely causes the issue? (Select three.)

Options:

A.

LCD power inverter

B.

AC adapter

C.

Battery

D.

Processor

E.

VGA card

F.

Motherboard

G.

Backlit keyboard

Question 12

Which of the following peripheral types is MOST likely to be used to input actions into a PC?

Options:

A.

Webcam

B.

Mouse

C.

Monitor

D.

Optical drive

Question 13

A technician upgraded the memory on a server from two 8GB sticks to eight 32GB. The server memory is now at full capacity per the user guide. When the technician powers on the system, only 128 GB of memory is recognized by the OS and the BIOS. The technician decides to upgrade to the latest version of the firmware on the system, which does not help. Next, the technician installs the memory in sets of 64GB at a time. Each individual set of 64GB is fully recognized by the server.

Which of the following will not allow the server to recognize all of the memory installed at the same time?

Options:

A.

The power supply is not supplying enough power for the memory.

B.

The memory has too many ECC errors and is shutting down

C.

The server is overheating when all of the memory is installed.

D.

The server needs DDR4 memory, and DDR3 is installed.

Question 14

Which of the following is the MOST likely cause for a network PC to have an APIPA address?

Options:

A.

DHCP failure

B.

DNS resolution

C.

Duplicate IP address

D.

Cleared ARP cache

Question 15

Which of the following Ethernet cables would BEST support an application that requires a 600 Mbps throughput at the lowest price point?

Options:

A.

Cat 3

B.

Cat 5

C.

Cat 5e

D.

Cat 6

Question 16

A customer is using a cloud storage program that maintains a copy of local file on the cloud storage servers. The WF network is not very fast, and the customer users bandwidth intensive video streaming all day. Which of the following parameters should be adjust to keep the cloud storage program from using too much bandwidth?

Options:

A.

Synchronization settings

B.

Wireless settings

C.

Video streaming settings

D.

QoS settings

Question 17

A technician would like to install an internal storage drive for a computer. Which of the following cable connectors would MOST likely be used to transfer data? (Select TWO).

Options:

A.

USB-C

B.

IDE

C.

SATA

D.

USB-A

E.

Motex

F.

Lightning

Question 18

A technician receives a cellular from a manager. The technician is instructed to download a service manual directly from the Internet to a laptop. However, there is no WiFi signal or wired Ethernet. Which of the following would be the MOST appropriate connections for the technician to use?

Options:

A.

Hotspot

B.

NFC

C.

Bluetooth

D.

VPN

Question 19

Which of the following devices can be used to connect multiple devices within broadcasting to every network port?

Options:

A.

Unmanaged switch

B.

Hub

C.

Firewall

D.

Cable modern

Question 20

Multiple users report that the network printer, which is connected through the print server, is not printing.

Which of the following should a technician do FIRST to remedy this situation?

Options:

A.

Replace the USB cable.

B.

Reinstall the drivers on users’ PCs.

C.

have users restart their PCs.

D.

Clear the print queue.

Question 21

A user purchases a wireless printer and sets it up in an office. The user installs all necessary software for the printer on the computer and connects the printer to the guest wireless network. However, when the user attempts to print to the printer, nothing happens.

Which of the following will resolve the issue?

Options:

A.

Set up the user’s computer to act as a print server.

B.

Configure the printer to use the Internet printing protocol.

C.

Ensure the user’s computer is set to DHCP.

D.

Connect the printer to the company wireless network.

Question 22

Which of the following Internet connection types often terminates at a switching center and then requires the use of a different media for the last mile to the customer?

Options:

A.

ISDN

B.

DSL

C.

Fiber

D.

Cable

Question 23

The ability for new computers to be automatically connected to the network is provided by the:

Options:

A.

DHCP server

B.

DNS server

C.

proxy server

D.

TACACS server

Question 24

Joe, a user, sets up an IMAP connection on his smartphone to connect to webmail. Joe is able to view email, but he receives an error message when trying to send a message. When viewing the mail client’s configuration, Joe sees a valid SMTP server and port. Which of the following should Joe check NEXT to resolve the issue?

Options:

A.

Configure the email account as a POP3 connection

B.

Ensure the SSL/TLS option is being used

C.

Check that the account password is still valid

D.

Make sure the smartphone is not in airplane mode

Question 25

An employee’s mobile device no longer charges, and the employee believes the battery is bad. A technician tests the mobile device and finds it will charge on a wireless charging pad but not when it is connected to a charging cable. Other devices charge without issue when the cable is used. Which of the following should the technician perform FIRST to resolve the issue?

Options:

A.

Clean out the charging port on the device

B.

Replace the mobile device’s battery

C.

Issue a new charging cable to the employee

D.

Send the device for service and give the employee a loaner

Question 26

A user has reported application connectivity problems to the network administrator. The network administrator knows there have been firewall configuration changes recently by a security vendor and believes the issue could be related to a port being closed on the firewall. Which of the following should the network administrator do NEXT?

Options:

A.

See if the same application fails on another workstation

B.

Go into the firewall and open the port

C.

Verify system functionality on the user’s workstation

D.

Document the issue for future reference

Question 27

Ann, a user, reports that after setting up a new WAP in her kitchen she is experiencing intermittent connectivity issues. Which of the following should a technician check FIRST?

Options:

A.

Correct WiFi password

B.

Frequency

C.

Antenna power level

D.

SSID

Question 28

A technician manually configured the wireless connection on the Chief Information Officer’s (ClO’s) new laptop so it can communicate with the network at the office The CIO now is having trouble connecting to a guest WiFi hotspot While the device has a gateway address and says it is connected, the CIO cannot access company email Which of the following would BEST resolve the issue?

Options:

A.

Move the ClO’s laptop closer to the access point to obtain a better RF signal

B.

Restart the wireless connection to obtain a self-assigned APIPA address

C.

Assign a different IP address to the device in conflict with the ClO’s laptop

D.

Set the network connection to use DHCP instead of a static address

E.

Change the network’s SSID to a mobile hotspot to access company email

Question 29

Several company users are frequently forgetting passwords for their mobile devices and applications.

Which of the following should the systems administrator do to reduce the number of help desk tickets submitted?

Options:

A.

Implement single sign-on.

B.

Enable multifactor authentication.

C.

Configure biometric authentication.

D.

Remove complex password requirements.

Question 30

Which of the following allows for the BEST cellular data connections under optimal conditions?

Options:

A.

3G

B.

LTE

C.

802.11b

D.

WiMAX

Question 31

Joe, an Android smartphone user Installs a 64GB microSD card because he has been receiving messages about low storage space Despite the additional storage showing as available, the messages persist Which ol the following actions should Joe take NEXT to resolve the issue? (Select TWO)

Options:

A.

Move photos, videos, music and other personal files from the built-in storage to the microSD card

B.

Enable automatic cloud synchronization of all data on the smartphone

C.

Uninstall infrequently used applications from the smartphone

D.

Configure installed applications to run from the microSD card instead of built-in storage

E.

Check for and install updates to both the smartphone OS and applications.

F.

Restore the smartphone to its original factory settings

Question 32

An engineering company is experiencing issues When accessing multi-gigabyte files from their local drives. It can take a very long time to access the files but once they are opened speeds are acceptable. Which of the following recommendations will a technician MOST likely make?

Options:

A.

Install SSDs in the machines

B.

Add a NIC to support 1Gbps

C.

Upgrade the RAM to a higher speed

D.

Replace the current processors with higher clock-rate CPUs

Question 33

A technician is upgrading the memory in a workstation. While the case is open the technician cleans out all the dust that has accumulated around the components The technician installs the memory and then attempts to boot the system, but the system gets stuck while displaying the following message

Boot media not found

Which of the following will MOST likely fix the issue and allow the system to boot properly?

Options:

A.

Remove the new memory modules

B.

Reseat the hard drive cables

C.

Replace the graphics card

D.

Reapply thermal paste to the CPU.

Question 34

A technician is working on a PC that randomly crashes The PC is configured with multiple RAM modules, and the technician determines the RAM is causing the crashes Which of the following is the BEST way to solve the issue while minimizing the cost of repair?

Options:

A.

Purchase an OEM replacement set of RAM

B.

Replace the RAM modules with the cheapest available

C.

Upgrade the RAM to be configured with the fewest number of modules

D.

Test each RAM module individually and only replace the bad one

Question 35

A user received a new workstation but is unable to print successfully to the shared network printer. Other users are able to print without issues. Some recent OS updates were applied to the workstation, and all other services are working fine. The technician checks the printer's properties and notices it is configured for LPT1. Which of the following should be performed NEXT to troubleshoot the issue?

Options:

A.

Update the printer description name.

B.

Clean the print heads.

C.

Restart the print spooler.

D.

Configure a new printer port.

Question 36

A software development team is installing a VM on a Linux desktop so the following can be tested:

• An ARM system

• 2G6RAM

• Ethernet with peer visibility

• Two USB pons

• A graphic desktop

• A custom read sales application

Which of the following describes the MOST likely purpose ot this VM?

Options:

A.

A WAP controller with logging capability to monitor W1F1 access

B.

A WiFi analyzer with a display for wireless protocol troubleshooting and security monitoring

C.

A PoS terminal with display, credit card terminal, and printer capability

D.

An internet order system for fast-food orders and deliveries

Question 37

An administrator notices the RAID 5 array is reporting a degraded health message. It contains three HDDs. A technician replaces the faulty HDD with a new one. but users then report access to the fileshare is not as fast as it used to be. Which of the following is MOST likely preventing the RAID array from operating optimally?

Options:

A.

The mirrored set is broken.

B.

Write caching has been turned on.

C.

The wrong drive was replaced.

D.

The RAID array is rebuilding.

Question 38

A technician is troubleshooting a computer that will not boot to the OS. There is a loud clicking noise coming from inside the computer, and the fans are running at maximum speed. Which of the following is MOST likely the issue?

Options:

A.

An internal cable is touching the fans

B.

The PSU is overloaded

C.

The RAID set is not configured

D.

There is a hard disk failure

Question 39

Which of the following connector types does not require a specific orientation?

Options:

A.

MicroUSB

B.

USB-C

C.

USB-A

D.

MiniUSB

Question 40

Which of the following cloud service models is hosted email an example of?

Options:

A.

Daas

B.

SaaS

C.

PaaS

D.

laaS

Question 41

A technician is installing and configuring a storage array on a Windows server .There are four disk slots available, and the only requirement is that the RAID array survives the loss of two drives. Which of the following RAID levels should be used?

Options:

A.

1

B.

5

C.

10

D.

60

Question 42

A charging pad for a mobile device is no longer working and needs to be replaced. Until then, which of the following alternatives can be used to charge the mobile device?

Options:

A.

USB-C

B.

Ethernet

C.

RJ11

D.

Coaxial

Question 43

A user's workstation no longer boots A technician arrives and confirms the workstation will not boot, and while troubleshooting notices a burning smell coming from the chassis of the workstation The technician replaces the power cable and tries to boot again, but the smell returns and the machine does not boot Which of the following components MOST likely needs to be replaced?

Options:

A.

UPS

B.

RAM

C.

Heat sink

D.

Hard drive

E.

PSU

Question 44

In a server room, a technology that physically connects multiple servers so they can share a single set of input devices and a display is called a

Options:

A.

KVM.

B.

VDI

C.

RDP.

D.

PnP.

Question 45

A customer wants to upgrade a desktop CPU to be able to play high-end games Which of the following will be required for the upgrade? (Select THREE)

A A fan

B. A Mini-ATX case

C. Shielded cable

D. A heat sink

E. An expansion slot

F. Thermal paste

G. A riser card

Options:

Question 46

A customer works from home and uses business applications on a basic workstation. The customer wants to

turn the workstation into a gaming workstation. Which of the following components would need to be installed to

accomplish this task?

Options:

A.

A hypervisor

B.

A TPM solution

C.

A high-end processor

D.

A RAID 1 array

Question 47

A technician has been asked to find a productivity application that will store data in a single-tenant environment Which of the following cloud models should the technician recommend?

Options:

A.

Hybrid

B.

Private

C.

Community

D.

Public

Question 48

A laptop is being upgraded. The machine currently has 4GB LPDDR3 soldered to the motherboard and one available RAM slot. Which of the following chips should be selected to upgrade the laptop?

Options:

A.

2GB LPDDR3 SoDIMM

B.

4GB LPDDR3 DIMM

C.

8GB DDR4 SoDIMM

D.

8GB LPDDR3 DIMM

Question 49

A technician is setting up a multifunction printer in an enterprise Users of this device regulatory print documents containing PII. Which of the following settings has the GREATEST security implications for the technician to consider?

Options:

A.

AirPrint

B.

Network sharing

C.

Hard drive caching

D.

Bluetooth settings

Question 50

An organization has approximately 70 computers on site and a mix of staff that includes designers and architects. The organization uses programs that are heavy on graphic- and process-intensive applications that require high

network bandwidth. A technician needs to design and configure a client -side virtualization solution that best addresses the organization's requirements. Which of the following are required to allow client-side virtualization in this

scenario? (Select TWO).

Options:

A.

Thick client

B.

Zero Client

C.

Hypervisor

D.

Thin client

E.

Remote cloud service

F.

ROP

G.

Daas

Question 51

Joe, a user has a laptop that will not power on. After leaving it in the charger for eight hours, the system still fails to power on. Joe calls a technician to diagnose the issue He mentions that he added more RAM to the device two weeks ago but used the laptop several times before this issue occurred When the technician presses the power button to turn on the laptop, the fans do not turn on. and there is no sign of lights or any other activity Which of the following should the technician attempt FIRST?

Options:

A.

Swap HDDs and see if the laptop will boot with a known-good HDD.

B.

Reseat the CPU in its socket and attempt to boot again

C.

Test the laptop with a known-good power adapter

D.

Replace the laptop battery cells and attempt to boot again

E.

Remove the memory and test with known-good memory.

Question 52

A SOHO wants to reduce printing costs. Which of the following forced configurations would BEST accomplish this goal?

Options:

A.

Duplex printing

B.

Portrait orientation

C.

Decreased resolution

D.

Forced collating

Question 53

A technician for a cable provider is setting up high-speed Internet service at a residential customer's home. The type of cabling the technician will use to connect from the outside pole into the customer's home is MOST likely:

Options:

A.

coaxial

B.

plenum

C.

Cat 5e

D.

STP

Question 54

A client needs an MFD to be configured wirelessly to support an office. Access to copying should be restricted to employees; however, all users should be permitted to print from iOS devices. Which of the following should a technician configure to allow this to happen? (Choose two.)

Options:

A.

Ad-hoc wireless

B.

Print server

C.

Bluetooth

D.

AirPrint

E.

User authentication

F.

MAC filtering

Question 55

A technician is troubleshooting Internet connectivity issues at a small office. The office is using standard

wireless access points, and all clients are connected wirelessly. When troubleshooting one of the clients, the technician notices the IP address is 169.254.0.23. Which of the following is MOST likely the cause of the issues?

Options:

A.

An IP conflict is present on the network

B.

The DHCP server is offline

C.

The Internet provider connection is down

D.

The IP range is set incorrectly

Question 56

Which of the following cables can carry both a digital and an analog signal?

Options:

A.

DVI-I

B.

HDMI

C.

DisplayPort

D.

DVI-D

Question 57

While on a business trip, an employee's laptop battery is draining more quickly than usual. The employee is using a 4G connection to work remotely. Which of the following battery-consuming features should the employee configure temporarily to conserve the MOST battery life and continue to work as usual?

Options:

A.

Cellular

B.

Airplane mode

C.

Keyboard backlight

D.

Screen brightness

Question 58

A user reports a corporate computer, which was recently moved, can no longer print to the default printer. A technician verifies all the cables are connected, power cycles the printer, and restarts the PC but still cannot print to the default printer. The technician notices an identical printer in Devices and Printers that ends with (copy1). The (copyl) printer prints without issue. Which of the following MOST likely caused the issue when the computer was moved?

Options:

A.

The Microsoft XPS printer was set as the default printer after the PC came back up.

B.

The user did not shut down the computer correctly before moving it and unplugging the power.

C.

Updates loaded when the PC was shut down, which updated the printer drivers.

D.

The user moved the printer's USB cable to a different USB port on the desktop.

Question 59

Which of the following would enable an IP address to be translated Into common language format?

Options:

A.

DNS

B.

NAT

C.

MAPI

D.

APIPA

Question 60

A technician creates a VM in a public cloud to test a new application and then deletes the VM when finished. Which of the following BEST describes this type of cloud environment?

Options:

A.

Community

B.

Elastic

C.

Hybrid

D.

On-demand

Question 61

Which of the following is a type of reversible connector?

Options:

A.

RJ45

B.

Molex

C.

eSATA

D.

USB-C

Question 62

A user received the following error message while trying to access a shared drive: Network Path was Not Found. Which of the following should be performed to resolve the issue? (Select TWO).

Options:

A.

Set the NIC to full duplex.

B.

Disable the local firewall.

C.

Reset the TCP/IP stack.

D.

Disable the Ethernet adapter.

E.

Use static IP addressing instead of DHCP.

F.

Flush the DNS cache.

Question 63

Which of the following has a P4 connector to provide a 12V output?

Options:

A.

EIDE port

B.

24-pin adapter

C.

SCSI cable

D.

eSATA cable

Question 64

A company is terminating Cat 6 wiring at a 110 block.

Which of the following should be used?

Options:

A.

A crimper

B.

A cable stripper

C.

A punchdown tool

D.

A tone generator

Question 65

A bank employee contacts the help desk for assistance with setting up a new computer. Which of the following peripherals will the technician MOST likely install alongside the device? (Select TWO)

Options:

A.

Magnetic reader

B.

Signature pad

C.

Flatbed scanner

D.

Web camera

E.

External storage drive

Question 66

A technician needs to connect a user to a network share on the server Which of the following ports should the technician allow through the firewall?

Options:

A.

67

B.

137

C.

143

D.

445

E.

3389

Question 67

A corporation maintains an active social media presence by constantly uploading audio and video. The corporation also regularly hosts video conferences, but attendees are reporting buffering during their telecast.

Which of the following should the IT department do to improve the ability to attend video conferences without interruption?

Options:

A.

Enable QoS on network traffic, prioritizing telecast traffic over uploads.

B.

Upgrade video conference room equipment.

C.

Create a VLAN for all employees updating social media.

D.

Adjust the network intrusion device to allow video to flow without filtering.

Question 68

A technician wants the number of virtual machines hosting a web application in the public cloud environment to scale based on real-time traffic on the website.

Which of the following should the technician configure?

Options:

A.

Resource pooling

B.

Rapid elasticity

C.

Measured service

D.

High availability

Question 69

A systems administrator is troubleshooting a database server on a company LAN. Users are unable to run any database applications, but all workstations can ping the server with normal latency. Which of the following should the technician do NEXT to resolve the issue while adhering to best practices?

Options:

A.

Review the system and application logs.

B.

Document the findings.

C.

Perform a full backup.

D.

Reboot the server.

Question 70

A company wants to use thin clients to run all the common business applications it uses. The users need to share files and have a common email domain.

Which of the following cloud concepts should a technician recommend?

Options:

A.

PaaS

B.

IaaS

C.

MaaS

D.

Saas

Question 71

Which of the following server types caches previously visited web pages for faster access in the future?

Options:

A.

Proxy server

B.

Web hosting server

C.

DNS server

D.

Branch cache server

Question 72

A laser printer in a SOHO is experiencing frequent jams. The printer has been reliable in the past After installing a maintenance kit. the issue persists Which of the following is the MOST likely cause of the

Options:

A.

Backed-up print queue

B.

Printer driver

C.

Fuser temperature

D.

Low-quality paper

Question 73

A developer downloaded and installed a new VM on a hypervisor to test a piece of software following the release of an OS patch. After installing the VM. the developer is unable to download updates from the vendor. Which of the following should the developer check?

Options:

A.

The hypervisor's security configurations

B.

The organization's security policies

C.

The guest OS network settings

D.

The resource requirements

Question 74

A user’s personal laptop has been behaving erratically for the past month. Today, however, the user cannot perform any work on the laptop, as the device locks up immediately after logging on. Believing the issue to be a

malware infection, a technician takes the laptop back to the workbench for additional tests and diagnostics. A full-system malware scan returns inconclusive results. The user reports only new software installations have

been made to the laptop.

Following best practice methodologies, which of the following should the technician perform NEXT to resolve the problem?

Options:

A.

Uninstall the new software applications

B.

Document the findings and report them to the user

C.

Do a full backup of the system data

D.

Perform a format and System Restore

Question 75

A client brings in a smartphone with a cracked screen to be repaired During the repair process, the technician places the screws in a small container to prevent losing them. The technician tests the replacement screen to ensure it works properly before dosing the device. Once the device is back together however it does not power on. The technician disassembles the device once again to test the screen and finds it has shorted out Which of the following disassembly procedures should the technician have followed to prevent this from occurring?

Options:

A.

Label the locations of the screws

B.

Refer to manufacturer resources

C.

Document the orientation of the cables

D.

Use the appropriate hand tools

Question 76

A user notices the system clock is changed every morning. The computer is shut down daily. A technician checks the time zone and finds it is correct, and then checks the BIOS settings and finds the time to be incorrect. Which of the following is MOST likely the problem?

Options:

A.

The CMOS pattering does not have a charge.

B.

Daylight savings time is not enabled.

C.

BIOS time is set to universal time coordinated.

D.

The NTP server has gone off line.

Question 77

Ann, a user, reports she cannot view any emails from last year on her new smartphone. A technician checks Ann's webmail and confirms emails are present in the Inbox on the account, but they are not available on her phone. The email server settings are configured correctly on the phone. Which of the following steps should resolve the problem?

Options:

A.

Change the synchronization frequency to push only.

B.

Install and configure a third-party email application on the phone.

C.

Perform a factory reset of the phone and reconfigure email.

D.

Increase the number of days email is synced to the phone.

Question 78

Which of the following is considered a connectionless protocol?

Options:

A.

UDP

B.

TCP

C.

Telnet

D.

DNS

Question 79

Which of the following network servers would be MOST useful in translating a URL into an IP address?

Options:

A.

Print server

B.

DNS server

C.

Mail server

D.

DHCP server

E.

Web server

Question 80

A technician Is building out a small retail shop. The owner wants an the cash registers to remote Into a server in the back of the shop rather than running an OS locally. Which of the following should the technician install for the registers?

Options:

A.

Thin clients

B.

Portable mobile devices

C.

Touch screen kiosks

D.

Laptops with docking stations

Question 81

A customer purchased a new laptop and wants to upgrade its storage space. The customer is having difficulty Identifying the hard drive in the unit. There does not appear to be a place for a 2 5in drive, but something similar in size to a stick of RAM is screwed in parallel to the motherboard. Which of the following drives does the customer need to purchase to upgrade the storage?

Options:

A.

3.5in drive

B.

5400rpm drive

C.

RAID drive

D.

M.2 drive

Question 82

A SOHO user wants a multifunction device to be set up for the office printer. Additionally, scanning and fax capability must be set up for office employees only. Guest WiFi access will open.

Which of the following configuration changes will BEST meet the user’s request? (Choose two.)

Options:

A.

Enable user authentication.

B.

Disable remote printing.

C.

Configure the print server.

D.

Enable cloud settings.

E.

Disable the wireless network.

F.

Connect to a wired network.

Question 83

An executive assistant needs a new computer, and it must have the following features

• Very small footprint and minimal power use

• Automatic backup

• Option to rapidly increase memory and available resources

• Ability to print and access network and cloud resources

Which of the following computer types would BEST meet these requirements?

Options:

A.

Laptop

B.

Desktop

C.

Virtual desktop

D.

Mini PC

Question 84

The wireless feature of a user's laptop has stopped working. A technician replaces the wireless card, but the wireless range is now very limited. The technician removes the case. Which of the following should the technician do NEXT?

Options:

A.

Update the drivers for the wireless card

B.

Replace the wireless antenna

C.

Check for an updated BIOS

D.

Verify the antenna connection

Question 85

Which of the following can be used to manage a smart thermostat?

Options:

A.

SFTP

B.

RDP

C.

WiFi

D.

NFC

Question 86

When a customer types on a laptop keyboard, the mouse cursor sometimes jumps to random places. Which of the following configuration changes should resolve the Issue?

Options:

A.

Decrease the keyboard repeat rate.

B.

Increase mouse acceleration.

C.

Calibrate the touch screen.

D.

Disable the touch pad.

Question 87

A technician deploys a new laptop lo Ann. a user, who travels frequently and uses a Bluetooth mouse. Ann reports that while typing on the keyboard, the mouse pointer randomly moves around and selects things she did not intentionally click on. Which of the following should the technician check NEXT to resolve this issue?

Options:

A.

Uninstall the mouse driver and let the OS reinstall.

B.

Configure the trackpad to turn off when the external mouse is in use.

C.

Delete the Bluetooth pairing and repair the external mouse.

D.

Ensure the trackpad firmware is updated to the latest version.

Question 88

A technician wants to build a computer with the largest possible motherboard size for maximum expandability Which of the following form factors would BEST enable this requirement?

Options:

A.

mlTX

B.

ATX

C.

ITX

D.

mATX

Question 89

The OS on a user's computer will not load. The day before, the user received a BSOD a couple of times that contained S.MAR.T. errors, and the computer was performing very slowly. Which of the following is the MOST likely cause of the issue?

Options:

A.

The TPM needs to be reconfigured.

B.

The hard drive has failed.

C.

The CMOS battery needs to be replaced.

D.

The OS was upgraded.

Question 90

A technician is troubleshooting a faulty motherboard that will not power on. The technician cannot hear any beeps, and the LEDs are off. Additionally, the technician smells smoke and then disconnects

the power. Which of the following actions should the technician take NEXT?

Options:

A.

Replace the motherboard with a new one.

B.

Reseat the memory and the processor.

C.

Disconnec1 and then reconnect the CMOS battery.

D.

Visually check for bulging on top of the capacitors.

Question 91

A technician recently set up a VM on a client PC to create and test software. The technician has since discovered the virtual environment has no external connectivity. The technician verifies the host has an Internet connection. Which of the following should the technician do NEXT to resolve the issue?

Options:

A.

Configure a static IP for the VM and enable bridged networking.

B.

Create a host record with the IP address and hostname of the VM and store it on the host.

C.

Configure a dynamic IP for the host and the VM.

D.

Configure a dynamic IP for the host and disable any host intrusion detection software.

Question 92

When installing three 2.4GHz access points in close proximity, which of the following channel selections would be BEST?

Options:

A.

1, 6, 11

B.

2, 3, 9

C.

2, 4, 7

D.

8, 10, 11

Question 93

A user’s laptop is making a loud clicking noise, and the battery life is shorter than expected. Which of the following storage options would a technician MOST likely install to address the user's issues?

Options:

A.

MicroSD

B.

15,000rpm HDD

C.

SAS SSD

D.

SATA SSD

Question 94

The engineering department has requested a new laptop with an Intel i7 Quad-Core and 32GB of RAM. Which of the following are the correct type of RAM and the form factor for this laptop?

Options:

A.

DDR2

B.

SOOIMMDDR2

C.

DIMM ODR3

D.

DIMM DDR4

E.

SODIMM DDR4

Question 95

A user's monitor is not displaying video. A technician checks the power to the monitor and sees the power light is lit. Which of the following should the technician do NEXT?

Options:

A.

Check the video card on the computer.

B.

Check the resolution is set to a known good resolution.

C.

Check the video cable connection.

D.

Check the digitizer of the monitor.

Question 96

A power supply with a 24-pin connector is used natively on:

Options:

A.

ATX motherboards.

B.

AT motherboards.

C.

BT motherboards.

D.

ITX motherboards.

Question 97

A technician is troubleshooting a PC that will not boot The case fans run when the power is switched on, but the PC will not POST, and there is no signal to the monitor The technician opens the case and notices several capacitors appear swollen Which of the following is the MOST Likely reason why the PC will not boot?

Options:

A.

Defective power supply

B Defective RAM

B.

Defective CPU

C.

Defective motherboard

Question 98

A customer has procured extra money in the budget for a new server The customer wants to update the infrastructure so devices will be matched against a database of company assets and allowed or denied access to resources on the network Which of the following server types should a technician install?

Options:

A.

Proxy

B.

Syslog

C.

Authentication

D.

DNS

Question 99

Joe, a user, dropped his laptop right before a company webinar. During the webinar, the other participants could hear but not see Joe. A technician ran system diagnostics and verified the camera was enabled. Replacing which of the following will MOST likely resolve the issue?

Options:

A.

Hinges

B.

Inverter

C.

Antenna connectors

D.

Bezel

E.

Digitizer

Question 100

A user's mobile device screen is hard to see during the day. but the user can see it clearly at night Which of the following should a technician do FIRST to resolve this issue?

Options:

A.

Check the digitizer

B.

Check the backlight

C.

Check the brightness settings

D.

Check the privacy screen

Question 101

A customer wants to purchase a single device that can route traffic, perform firewall and forwarding functions, and inspect incoming packets for malicious software. Which of the following should a technician recommend?

Options:

A.

UTM

B.

WAP

C.

IDS

D.

SAN

Question 102

A visitor tried to connect a device to a company's guest WiFi network but was unable to find the network name, even though other WiFi networks were visible. A technician is able to connect the visitor's?

device to the guest WiFi network after doing some troubleshooting. Which of the following should the technician explain to the visitor?

Options:

A.

Airplane mode was turned on.

B.

The WiFi card drivers were outdated.

C.

The network's SSID was hidden.

D.

There was an IP conflict.

Question 103

A technician just installed and configured a replacement desktop at the front desk of an office After installing the manufacturer's universal print driver for a laser multifunction printer, the technician notices the test print yields a page full of garbled characters The technician power cycles the printer and the desktop, but the issue remains The desktop is able to print to a color inkjet in another part of the office with no issues Which of the following should the technician attempt to resolve the issue?

Options:

A.

Increase the memory capacity on the printer

B Replace the laser printer's driver

B.

Restart the laser printer's spooler service

C.

Install an updated color profile

Question 104

Ann, a technician, is examining a video projector that consistently produces a very dim image. Ann tries to adjust the brightness, but it does not resolve the issue. Which of the following actions will MOST likely fix the issue?

Options:

A.

Increasing the image quality

B.

Replacing the bulb

C.

Lowering the contrast setting

D.

Adjusting the keystone

Question 105

A technician needs to purchase the maximum amount of RAM for a virtualization server. The server has two processors, and it has eight slots per processor with a maximum capacity of 128GB of quadchannel memory. Which of the following is the BEST option for the technician to purchase?

Options:

A.

Four sticks or 32GB

B.

Eight sticks of 1SGB

C.

16 sticks of SGS

D.

32 sticks or 4GB

Question 106

Which of the following can be used to collect and read the data that is generated by event error messages from several servers centrally?

Options:

A.

UTM

B.

Proxy

C.

Syslog

D.

IPS

Question 107

A technician needs to convert an existing workstation to host several virtual test computers and servers. Which of the following must be installed and configured on the workstation before any virtual computers can be installed?

Options:

A.

Terminal emulator

B.

Hypervisor

C.

Remote desktop

D.

Guest OS

Question 108

A network technician needs to run a Cat 6 cable to a patch panel in the wiring closet. The cable has already been cut to length and twisted pairs are exposed Which of the following tools should the technician use to complete the task?

Options:

A.

A punchdown tool

B.

A cnmper

C.

A loopback plug

D.

A cable stripper

E.

A multimeter

Question 109

An organization recently implemented a VDI and would like to purchase inexpensive all-in-one devices that access the VDI. Which of the following would a technician MOST likely recommend to the organization?

Options:

A.

Laptops

B.

Desktops

C.

Tablets

D.

Thin clients

Question 110

Which of the following devices passes traffic between two different subnets?

Options:

A.

Hub

B.

Bridge

C.

Switch

D.

Router

Question 111

A technician is configuring a new IAN for a client. The technician deploys a DHCP sewer with the following settings

Alter the technician adds clients to the LAN, none of them can contact the Internet which of the following is the MOST likely cause of this issue?

Options:

A.

The DNS sewer needs to be within the same LAN as the clients for it to function

B.

A WINS sewer should not be used when DNS is needed.

C.

The gateway address is not reachable from the LAN.

D.

The IP address range is not usable with that subnet mask.

Question 112

A research and development department is upgrading a desktop application for its engineers. The files and data are stored on the server and checked out. Design work is performed on the desktop and then checked back in to the server. Which of the following types of applications is this an example of?

Options:

A.

Thin client

B.

Thick client

C.

Virtual desktop

D.

Web desktop

Question 113

A customer wants to synchronize mobile data but is concerned that it might be readily available to other devices no matter the location. Which of the following is the BEST method for the customer to use?

Options:

A.

BD-R

B.

Cloud

C.

SD card

D.

External HDD

Demo: 113 questions
Total 758 questions