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Cisco 500-052 Deploying Cisco Unified Contact Center Express Exam Practice Test

Demo: 13 questions
Total 50 questions

Deploying Cisco Unified Contact Center Express Questions and Answers

Question 1

Which option enables you to monitor previous agent seat license usage?

Options:

A.

traffic analysis historical report

B.

port and agent seat utilization historical report in Cisco Unified Intelligence Center

C.

port-monitoring tool in Cisco Unified Communications Manager Real-Time Monitoring Tool

D.

overall Cisco Unified CCX stats in Cisco Unified Communications Manager Real-Time Monitoring Tool

Question 2

Which Cisco Unified Contact Center Express platform set supports the use of an embedded Internet browser within the Cisco Agent Desktop?

Options:

A.

Premium only

B.

Enhanced and Premium only

C.

Standard, Enhanced, and Premium

D.

Cisco Unified Contact Center Express does not support an embedded Internet browser

Question 3

Which criterion can be used to control supervisor workflows?

Options:

A.

length of time an agent is in the NotReady state

B.

number of agents logged in

C.

number of calls abandoned

D.

duration of oldest call in queue

Question 4

Which option can be configured while installing Cisco Unified CCX on Cisco UCS servers?

Options:

A.

DNS server

B.

NTP server

C.

SMTP server

D.

CUCM server

Question 5

Which three Cisco Unified Contact Center Express Application Administration tasks may be performed by a supervisor who does not have administrative privilege? (Choose three.)

Options:

A.

Delete a resource group.

B.

Remove a skill from a CSQ.

C.

Enable automatic work on a CSQ.

D.

Modify the skill competence level of an agent.

E.

Create a resource.

F.

Delete a skill

Question 6

Which phones must be associated to the RmCm application user account?

Options:

A.

all phones

B.

none, because that user account is not used for phone association

C.

only agent phones that are used with the Cisco Finesse agent desktop

D.

only Cisco Finesse IPPA phones

Question 7

Where can you start, stop, and restart Cisco Unified Contact Center Express services?

Options:

A.

the system page on Cisco Unified Contact Center Express Administration

B.

Cisco Desktop Administration

C.

Control Center on Cisco Unified Contact Center Express Service ability

D.

Cisco Unified Communications Operating System Administration

Question 8

Which three fields are used in defining a CSQ in Cisco Unified Contact Center Express Enhanced? (Choose three.)

Options:

A.

Agent Name

B.

WrapUp Time

C.

Service Level

D.

Overflow CSQ

E.

Automatic Work

F.

CCX Application

Question 9

Which three tasks can an agent perform on the Cisco Agent Desktop? (Choose three.)

Options:

A.

chat with an SME

B.

send an email to an SME

C.

send enterprise data to an SME

D.

transfer a call to an SME

E.

start a Cisco WebEx session with an SME

Question 10

Which facility is provided to debug a Cisco Unified CCX script live with a real voice call?

Options:

A.

Cisco Unified Contact Center Express Editor

B.

Reactive Debugging

C.

Accept Step

D.

Proactive Debugging

Question 11

Select a statement about the Call Subflow step that is not true.

Options:

A.

A subflow can access all variables in the calling script.

B.

When the Call Subflow step executes, you can transfer values of variables from the calling flow to the

subflow.

C.

After the Call Subflow step executes, you can transfer values of variables from the subflow to the calling flow.

D.

The same subflow can be invoked from different scripts.

Question 12

Which three options cannot be validated using the Cisco Unified Communications Sizing Tool in a Cisco

Unified CCX deployment configuration? (Choose three.)

Options:

A.

number of silent-monitoring and remote-monitoring sessions

B.

bandwidth requirement between Cisco Unified CCX and SocialMiner in an agent web chat deployment

C.

number of historical reporting sessions

D.

bandwidth requirement for remote agents who are connected over a WAN to Cisco Unified CCX

E.

number of ASR and TTS ports

F.

bandwidth requirement between two Cisco Unified CCX nodes in a high availability over WAN deployment

Question 13

Which deployment option is invalid for Cisco Unified Contact Center Express?

Options:

A.

a two-node Cisco Unified Contact Center Express cluster connected to a Cisco Unified Communications

Manager cluster

B.

a one-node Cisco Unified Contact Center Express cluster connected to two Cisco Unified Communications

Manager clusters

C.

a one-node Cisco Unified Contact Center Express cluster connected to a Cisco Unified Communications

Manager Express router

D.

two Cisco Unified Contact Center Express clusters, each with two nodes, connected to the same Cisco

Unified Cisco Unified Communications Manager cluster

Demo: 13 questions
Total 50 questions