Conscious knowledge of one’s own character and feelings – a cornerstone of emotional intelligence – sometimes described as ‘know thyself’:
According to CIPS, which of the following are not internal stakeholders? Select one.
Which one of the following is not part of John Adair’s 'action-centred leadership' model?
The view that financial rewards are welcome, but are not everything; that workers are willing to take on responsibility and enjoy a problem-solving approach is in line with Theory (Douglas McGregor):
An expediter would be expected to primarily:
An employee responsible for managing both warehousing and transport in an organisation would best be described as a:
‘A person may exert power on the basis of their formal authority or status’
Which of the French and Raven sources of power is being described here?
‘operating at its full potential … working positively … getting on with their jobs’
Which of the Tuckman stages of team development is being described here?
‘Members of a team have xxxx skills, and not the same skills’. Select the one which fits best to re-place xxxx.
A small group of workers, under the leadership of a supervisor, seeking to make constructive practi-cal small changes to bring about operational improvement in the workplace.
‘A person who cares for individuals and the team, a good listener, finds it hard to take difficult deci-sions’. From the ‘concern for people and feelings’ section of Belbin’s roles:
'XXX theories of leadership are now largely discredited as a means of identifying team leaders'.
This quotation comes from the Profex Publishing textbook for this subject. Which word has XXX replaced?
Management studies and experiments over several decades have found that increased participation of workers in decision-making about changes tends to lead to (choose one):
The view that workers are naturally lazy, avoid responsibility and are without ambition is in line with Theory (Douglas McGregor):
Spot the one which is one of the seven wastes.
Continuous improvement – making small changes in operations and activities in a never-ending way – is called in Japanese:
R Meredith Belbin made a distinction in his work between 'solo leaders', who were kind-of historic leaders; and 'team leaders' who are seen as being leaders for modern times, or are 'of the future'.
From the list shown, select the one answer which represents the team leader, rather than the solo leader.
A xxxx team is a group of individuals brought together into a single team from different areas of the organisation.
Select one which best replaces xxxx.
‘Using expensive equipment for a task when the same task could be done more simply and cheaper another way. Sometimes called “using a sledgehammer to crack a nut” ’. Which one of the ‘wastes’ is being described here?
The creation of the internet / world wide web is an illustration of what kind of turbulence within the environment?
Thinking about PEST, etc: under which heading would exchange rates and inflation fit?
‘Doing things for less cost’ is a description of:
Which one is not part of Lewin’s Force Field Analysis model (overcoming resistance to change)?
Continuous improvement – making small changes in operations and activities in a never-ending way – is called in Japanese:
Thinking about the PESTEL model, under which heading would ageing society most readily fall?
Which two of the following actions are most likely to be carried out by the buying organisation?
Giving employees the right to make modest decisions in an independent and self-directing way, on behalf of the organisation. Trusting employees to do the right thing, for example, when faced with a customer complaint.