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Avaya 7765X Avaya Workforce Optimization Select Implementation and Support Exam Exam Practice Test

Demo: 9 questions
Total 66 questions

Avaya Workforce Optimization Select Implementation and Support Exam Questions and Answers

Question 1

A technician is installing Avaya Workforce Optimization Select and wants to use the Communication Manager switch as the telephony switching platform.

Under the ACD in the standard setup screen, which option should the technician select?

Options:

A.

ICR

B.

AACC

C.

ACCS

D.

IPOCC

Question 2

Which two ways can the Privileges for a set of employees be modified, without disturbing the privileges defined for other employees belonging to the same Role? (Choose two.)

Options:

A.

Modify privileges for each employee.

B.

Create a role with a new set of privileges, and associate the employees.

C.

Modify the privileges at Role level.

D.

Modify privileges for the selected employees in bulk.

Question 3

In Avaya Workforce Optimization Select 5.0, which three storage systems are supported Network Storage Systems? (Choose three.)

Options:

A.

Portable external SSD

B.

Content-Addressed Storage (CAS)

C.

Network Attached Storage (NAS)

D.

Direct Attached Storage (DAS)

E.

Storage Area Networks (SAN)

Question 4

For IP Office/ACCS, which components have to be configured in system management to record calls?

Options:

A.

TAPIAdapter/AvayaAdapter/Recorder

B.

AESAdapter/AvayaAdapter/Recorder

C.

TAPIAdapter/AACCNetAdapter/Recorder

D.

AESAdapter/AvayaAdapter/AACCNetAdapter/Recorder

Question 5

Which two IP addresses/hostnames are needed by the Avaya Workforce Optimization Select installer? (Choose two.)

Options:

A.

WebLM

B.

Database

C.

PBX

D.

SAN/NAS storage

Question 6

When are agent interactions not visible to a user?

Options:

A.

when the agent is marked as Inactive

B.

when Interactions of the agent are deleted

C.

when user does not have access to agent

D.

when agent is removed from users 'My Group'

Question 7

To which module(s) does the Avaya Workforce Optimization Select default 'admin' user have access?

Options:

A.

Administration and Reports module

B.

Administration and Live Monitoring module

C.

only Administration module

D.

all modules

Question 8

What are two options for agents/supervisors when they disagree with an evaluation score? (Choose two.)

Options:

A.

They can decline the evaluation.

B.

They can appeal the evaluation.

C.

They can escalate it with the superior.

D.

They can click on the disagree button in the evaluation view mode.

Question 9

When an Interaction Summary report is generated with 'My Group' as a Group option, which interactions will be considered?

Options:

A.

all the agents that the logged in user has access to

B.

all the agents in the logged in users department

C.

all the agents in the logged in users hierarchy

D.

all the agents reporting to the logged in user

Demo: 9 questions
Total 66 questions