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  4. 7750X - Avaya IP Office™ Contact Center Implementation and Expanded Configuration Exam

Avaya 7750X Avaya IP Office™ Contact Center Implementation and Expanded Configuration Exam Exam Practice Test

Demo: 10 questions
Total 70 questions
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Avaya IP Office™ Contact Center Implementation and Expanded Configuration Exam Questions and Answers

Question 1

For which purpose would you assign an Address book to a Profile?

Options:

A.

To keep a tidy structure in the Address book menu

B.

For all users to see on the IPOCC and IP Office

C.

For only specified agent to use this Address book

D.

For the creating of Historical reports

Question 2

You have imported the “choice_Transfer_to_Extension” IVR script, so the caller can dial the extension number of the person they are trying to contact.

Which parameter must be edited in the script for this to work?

Options:

A.

Nothing it read everything from the IP Office

B.

First digit of the extension number

C.

the time the caller has to enter the extension number

D.

Length of extension number

Question 3

What are two ways that supervisors may be given the ability to change the skill levels of the agents and topic? (Choose two.)

Options:

A.

Create different profiles, so they can change the agentgroups as and when required.

B.

Give them access to the configuration of topics and agents.

C.

Allow them the privilege to change skills.

D.

Give access to the skills overview screen.

Question 4

When creating task flows, you can create a section of task flow which can be repeatedly used in other task flows.

What is the title for this type of section of task flow?

Options:

A.

Macro

B.

Source

C.

Equal

D.

Priority

Question 5

How can you see if your address book has imported successfully?

Options:

A.

Go to an agent address book and checkall entries.

B.

Go to the address book menu, reschedule another import, and then wait for the confirmation.

C.

Delete the address book and re-import it.

D.

Go to the address book menu, check the import log, and then click the refresh button.

Question 6

View the Exhibit.

Refer to the exhibit. In this outbound task flow example using the mechanical dialer, what is the first contact the customer will hear?

Options:

A.

Wait Announcement

B.

Agent from Group 2

C.

Agent from Group 1

D.

Topic3

Question 7

Which two statements about Database integration in the IP Office Contact Center are true? (Choose two.)

Options:

A.

Customers are directed to agents dependent on the agents priority.

B.

Customers are directed to agents dependent on the information they input.

C.

Customers are directed to agents dependent on time of day.

D.

Customers are directedto agents dependent on number they are calling from.

Question 8

View the Exhibit.

Refer to the exhibit. In the exhibit there are task tags starting with the letters UM.

With which type of media is UM used?

Options:

A.

Chat

B.

Email

C.

Telephone

D.

Voicemail

Question 9

If the word “help” is in the subject of the emails sent from customers, then those emails are to route to specific agents.

What can you do to make this happen?

Options:

A.

Have an agent assigned to look through all emails, identify the word “help” in the emails, and then forward the emails to the appropriate agents. word “help” in the email subject.

B.

Have a task tag element in your email task flow to pick out the word “help” in the email subject.

C.

Have all emails sent to an agent group called “help”.

D.

Have all emails go to a topic called “help”.

Question 10

To help with the designing of complex IVR scripts, Avaya have created some IVR scripts for you to use, and placed them on the installation DVD.

How can you access them in your IVR Editor?

Options:

A.

Copy them to the IVR Editor.

B.

Restorethem to the IVR Editor.

C.

Obtain the license to use them.

D.

Import them to the IVR Editor.

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Demo: 10 questions
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