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Avaya 7497X Avaya Oceana™ Solution Support Exam Exam Practice Test

Demo: 10 questions
Total 67 questions
Get 7497X Full Access Download 7497X PDF

Avaya Oceana™ Solution Support Exam Questions and Answers

Question 1

Refer to the exhibit.

Options:

A.

It displays; the Avaya Oceana Breeze™nodes that are synchronized with Session Manager.

B.

It displays the need for running a DRS replication Service for Avaya Breeze™nodes.

C.

It displays a successful DRS replication from System Manager to the Avaya Breeze™nodes.

D.

It displays the need to repair the replication service from System Manager to the Avaya Breeze™nodes.

Question 2

Which statement regarding UCA Store Backup is correct?

Options:

A.

UCA Store backup can be taken without entering the backup password.

B.

UCA Store backup can be run immediately or scheduled later.

C.

UCA Store backup is immediately for the Avaya Oceana® solution.

D.

UCA Store backup can be run immediately and it does not support backup scheduling.

Question 3

During troubleshooting of Avaya Control Manager (ACM), it was found that ACM is not synchronized fully with the Communication Manager, and you are advised to run the Avaya Synchronizer tool.

Which statement about the Avaya Synchronizer tool is true?

Options:

A.

Choose Import Mode: Sync (run every time for synchronization)

B.

Choose Import Mode: Initial (run every time for synchronization)

C.

Choose Import Mode: (renew for renewing synchronization)

D.

Choose Import Mode: Initial (only for Initial synchronization)

Question 4

Given the following CSC attribute string:

What is the significance of CM7 in the CSC communication manager list?

Options:

A.

It should match the Communication Manage FQDN.

B.

It should match the Communication Manager host name.

C.

It should match the Communication Manager IP address.

D.

It should match the Switch Connection Name in the AES server.

Question 5

A customer has performed the backup operation for Avaya Oceana® solution.

Where can you see the backup of UCA Store service that has been completed 100%?

Options:

A.

In the System Manager on the Server Administration under Backup and Restore Job Status

B.

In the System Manager on the Cluster Administration under Backup and Restore Job Status

C.

In the System Manager on the Avaya Breeze™

D.

In the System Manager on the Server Management

Question 6

To take a backup of the Intersystem cache database, which application file must run from the Install directory of Omni channel Windows Multimedia Server?

Options:

A.

\Avaya\Oceana\Oceana\Backup And Restore\Backup and Restore.exe

B.

\Avaya\Oceana\Oceana\Backup And Restore\OmnichannelBackup.exe

C.

\Avaya\Oceana\Oceana\Backup And Restore\Backup.exe

D.

\Avaya\Oceana\Oceana\Backup And Restore\CacheDatabaseBkp.exe

Question 7

For providing a treatment similar to an Experience Portal, which VON is required in Communication Manager?

Options:

A.

Transfer VDN

B.

Ingress VDN

C.

Self Service VDN ,

D.

Routing VDN

Question 8

Which component is responsible for integrating Avaya Oceana Workspaces with Avaya Oceana® core components?

Options:

A.

Unified Collaboration Administration (UCA)

B.

Call Server Connector (CSC)

C.

Unified Agent Controller (UAC)

D.

Unified Collaboration Model (UCM)

Question 9

Which two statements describe what the Engagement Designer (ED) does while it is processing an Incoming Interaction from a chat contact? (Choose two.)

Options:

A.

ED sends a resource request to CS with chat attributes for a suitable agent.

B.

ED sends a "create new contact" request to OCP snap-in.

C.

ED workflow requests chat attributes for the Context Id from C Store.

D.

ED sends a resource request to WA and invites the agent to a chat room.

E.

ED sends a resource request to WA with chat attributes for a suitable agent.

Question 10

An administrator logs in to ED admin console to check the current interactions status and finds an ED instance with Event Type "ROUTE_CONTACT_SMS".

How is the event type mapped to the SMS channel In Avaya Oceana®?

Options:

A.

The Event Type is mapped to the route point, which is configured in SMS Configuration through the Omni channel administration utility.

B.

The Event Type is mapped to the workflow name, which is configured in SMS Configuration through the Omni channel administration utility.

C.

C.The Event Type is mapped to the tag, which is configured in SMS Configuration through the Omni channel administration utility.

D.

The Event Type Is mapped to the SMS snap in name, which is configured in SMS Configuration through the Omni channel administration utility.

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Demo: 10 questions
Total 67 questions
Get 7497X Full Access Download 7497X PDF