Which two functions do Vector Directory Numbers (VDNs) perform in a call center? (Choose two.)
Which component handles the featured of Avaya Aura® Call Center Elite?
What is an abbreviated dialing list that is defined for the entire organization?
Direct Agent calls are not getting counted correctly In the Call Management System (CMS). What must be administered so that Direct Agent calls are measured properly?
A call center has agents skilled In sales of product X. You want them to be able to wrap up calls after they complete a sales call.
To allow this agent to wrap up a call, which parameter should be adjusted?
Which three statements about configuring a Call Center with the Elite offer are true? (Choose three.)
Which vector object can replace the Time of Day (TOD) global Vector variable?
You need to troubleshoot Best Service Routing (BSR) vectors for multi-site routing to verify that they are operating as Intended.
Which command would you use to do this?
Which two statements about Automatic Call Distribution (ACD) with Expert Agent Selection (EAS) disabled are true? (Choose two.)
Reference Avaya Aura™ Call Center 6.0 Overview Page 18