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Avaya 33820X Avaya Aura Call Center Elite & Elite Multichannel Solution Design Exam Exam Practice Test

Demo: 9 questions
Total 64 questions

Avaya Aura Call Center Elite & Elite Multichannel Solution Design Exam Questions and Answers

Question 1

Avaya OneCloud - Private Delivery provides a single-tenant dedicated software instance designed for large enterprise customers requiring higher feature sets, more control, customization, and higher security options.

Which Private Delivery option uses pre-defined data centers with an automated reference architecture to deliver a standard set of UC and CC solutions?

Options:

A.

Secure

B.

ReadyNow

C.

Custom

D.

Enterprise

Question 2

A customer wants an Avaya Elite Multichannel R6.6 solution with the following deployment options:

• Single Server

• Multiple Server - Single VMS

• Multiple Server - Multiple VMS

In a Multiple Server - Single VMS Preferred Deployment option, which three are the part of the 3-server solution? (Choose three.)

Options:

A.

EMC-IDS

B.

EMC-CORE

C.

EMC-XML

D.

EMC-SQL-DB

E.

EMC-VMS

Question 3

Refer to the exhibit.

This high-level diagram shows what a customer's infrastructure might look like with their migration to Avaya OneCloud™ ReadyNow.

With the information in the exhibit, which routing technique would you place in the box with the question mark, to provide connectivity for application support?

Options:

A.

Multiprotocol TX Module (MTM)

B.

Multiprotocol Transmitter Module (MTM)

C.

Multiprotocol Label Switching (MPLS) SD-WAN

D.

Multiprotocol Ethernet (ME)

Question 4

A customer requires a Call Center feature that will provide the following:

• A routing algorithm to manage agents, call volumes, service levels, and predict call wait time

• As agents become available, select the next contact based on defined business objectives to meet service levels across the enterprise.

To meet these requirements, which Call Center Elite feature would you recommend?

Options:

A.

Advanced Call Vectoring

B.

Business Advocate

C.

Best Service Routing

D.

Expert Agent Selection

Question 5

Application Enablement Services (AES) protocols such as TSAPI, JTAPI, and DMCC, no longer need to be purchased separately with which licensing option?

Options:

A.

Enablement Licensing (EL)

B.

Application Specific Licensing (ASL)

C.

Standard License (SL)

D.

Advanced License (AL)

Question 6

Avaya OneCloud IX,H Contact Center is a true, multi-tenant, complete Contact Center solution that provides a simplified cloud experience for operations and agents. A customer needs skill-based call center routing as part of their solution.

Which two IX™ Contact Center bundles offer this feature? (Choose two.)

Options:

A.

Reporting Bundle

B.

Basic Bundle

C.

Voice Bundle

D.

Advanced Bundle

Question 7

A customer wants an Avaya Breeze® Snap-in that allows business analysts, non-technical resources and developers the ability to write logical business process flows.

Which Avaya Breeze® Snap-In would you recommend?

Options:

A.

Engagement Designer Snap-In

B.

Context Store Snap-In

C.

Presence Snap-in D)

D.

Enhanced Call Control Snap-in

Question 8

Avaya Aura® and Call Center Elite together help reduce the total cost of ownership (TCO) with centralization and consolidation.

Avaya's open architecture provides feature and investment options for any enterprise, and customers can choose from which two options? (Choose two.)

Options:

A.

Subscription-based payments

B.

Cloud Contact Center with AACC

C.

Managed Private or Hybrid Networks

D.

Cloud Storage Box

Question 9

From a migration standpoint, when implementing Avaya Oceana® and Avaya Analytics™, what are three ways that Avaya preserves the customer's Investment? (Choose three.)

Options:

A.

By using the benefit of Avaya IX'M Workforce Engagement

B.

By using the benefit of Call Center Elite

C.

By using the benefit of Avaya Call Management System

D.

By using the benefit of Avaya Proactive Contact

E.

By using the benefit of Avaya Aura® Contact Center

Demo: 9 questions
Total 64 questions