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Apple Apple-Device-Support Apple Device Support Exam (SUP-2024) Exam Practice Test

Apple Device Support Exam (SUP-2024) Questions and Answers

Question 1

Select two responses.

Which two ways can you use to reset a FileVault password on a Mac?

Options:

A.

Authenticator app

B.

Using a trusted device

C.

Recovery key

D.

SMS verification code

E.

iCIoud account and password

Question 2

Select Three.

When do you need your Passcode to Enable Face ID?

Options:

A.

You updated your phone.

B.

After five attempts to recognize a face unsuccessfully.

C.

You haven't unlocked the phone using a passcode for more tha hasn't been used in the last 4 hours.

D.

Your phone has been in sleep mode for the last 8 hours.

E.

You haven't unlocked your phone in more than 2 days.

Question 3

Which three peripherals can you share between iPad and Mac when using Universal Control?

Options:

A.

Trackpad

B.

Apple Pencil

C.

Keyboard

D.

Touch ID

E.

Mouse

Question 4

You've forgotten your login password or it's locked from too many failed attempts to log in.

What's the alternative method to unlock FileVault and reset your password?

Options:

A.

Create a new local recovery key.

B.

Use iCIoud Account Recovery.

C.

Call AppleCare to create a new account recovery key.

Question 5

Which macOS resource displays the status of network interfaces in a dynamic list?

Options:

A.

VPN settings

B.

Network settings

C.

Internet Accounts settings

D.

Wireless Diagnostics

Question 6

How many times will Face ID attempt to recognize your face before asking for your passcode?

Options:

A.

Seven

B.

Ten

C.

Five

D.

Three

Question 7

How to access Emergency SOS on your iPhone?

Options:

A.

Press and hold the side button and one of the volume buttons until the appears.

B.

Press and hold the volume button and swipe down on your screen.

C.

Press the home button 5 times quickly.

D.

Press and hold the side button until the Emergency SOS slider appears.

Question 8

What should you do in the app's Get Info window if your Mac with Apple silicon doesn't recognize a needed app plug-in when you open the app?

Options:

A.

Select the "Open using Rosetta" checkbox for the plug-in.

B.

Select the "Open using Rosetta" checkbox for the app.

C.

Choose Universal from the Kind pull-down menu for the app.

D.

Choose Universal from the Kind pull-down menu for the plug-in.

Question 9

Which iPadOS feature should you configure to hide your personal email in the Mail app while you're at work?

Options:

A.

Do Not Disturb

B.

Focus filter

C.

Shortcut automation

D.

Focus schedules

Question 10

Which wireless feature allows you to use your iPhone to provide wireless internet access to your Mac without a password?

Options:

A.

Preferred Networks

B.

Auto Locations

C.

Instant Hotspot

D.

Carrier Services

Question 11

What other sharing settings may prevent Screen Sharing from being turned on?

Options:

A.

Remote Login

B.

Media Sharing

C.

Remote Management

D.

Remote Apple Events

Question 12

Scenario

Guillermo wants to annotate the Keynote presentation he created on his Mac on iPad.

Select three responses.

What does he need to do for Handoff to work on both devices?

Options:

A.

Turn on Wr-Fi.

B.

Turn on Bluetooth.

C.

Turn on iCIoud Drive.

D.

Sign in with the same Apple ID.

E.

Turn on AirPlay.

Question 13

Which Wi-Fi authentication settings does Apple recommend for better security for Wi-Fi routers and access points?

Options:

A.

WPA3 Personal or WPA Personal

B.

WPA3 Personal or WPA/WPA2

C.

WPA3 Personal or WPA2/WPA3 Transitional

D.

WPA2/WPA3 Transitional or WEP Transitional Security Network

Question 14

How do you view log messages grouped by activity in Console on a Mac?

Options:

A.

Click the Activities button in the Console toolbar.

B.

Control-click the process window and select Group by Activity.

C.

Add:activity to a search string in the Console search field.

Question 15

Scenario

You're using Migration Assistant to transfer your account named "Andre" from your current MacBook Pro to your new iMac. The iMac is already configured with an account also named "Andre."

What happens with Migration Assistant if the account names are the same on both Mac computers?

Options:

A.

You need to manually rename your old account before proceeding with Migration Assistant.

B.

The account on the new iMac is automatically updated with the contents of the old account.

C.

On the new iMac, a new account is automatically created and named "Andre (1)."

D.

You're asked to either rename the old account or replace the one already on the iMac.

Question 16

Where should you go in macOS to limit AirPlay Receiver ONLY to devices signed in to your Apple ID?

Options:

A.

Go to System Settings > General > AirDrop & Handoff, then select Current User for the "Allow AirPlay for" option.

B.

Open the AirPlay app from the Utilities folder, then select Current User for the "Allow AirPlay for" option.

C.

Go to System Settings > Privacy & Security, then select Apple ID for the "Allow AirPlay for" option.

D.

Go to System Settings, then select Apple ID for the "Allow AirPlay for" option in the Sharing settings.

Question 17

Select the setting in the sidebar that you should use to turn on firewall on your Mac.

Options:

Question 18

Match the macOS library resources listed on the left to the descriptions on the right by dragging responses to the correct target areas. Responses may be used once, more than once, or not at all.

Options:

Question 19

Scenario

Melody's Mac has multiple printers configured.

Where in System Settings should you go to determine if her printers were configured manually or by an MDM solution?

Options:

A.

Printers > Advanced

B.

Privacy & Security > Profiles

C.

Printers & Scanners > Advanced

D.

General > Sharing > Printer Sharing

Question 20

Match the user types on the left to the descriptions on the right by dragging the responses to the correct target areas. Responses may be used once, more than once, or not at all.

Options:

Question 21

How many times does Face ID attempt a face match before requiring you to enter a passcode?

Options:

A.

Seven

B.

Three

C.

Five

D.

Ten

Question 22

ACME, Inc. allows users to lock sensitive and private notes they keep on their iPad devices.

Select two responses.

Which two authentication methods can they use to lock a note in the Notes app?

Options:

A.

PIN code

B.

Apple ID password

C.

Device passcode

D.

Secure token

E.

Notes password

Question 23

Which feature allows you to share your screen during a FaceTime Call?

Options:

A.

Stage Manager

B.

SideCar

C.

SharePlay

D.

AirPlay Receiver

Question 24

Scenario

You have an iPhone and iPad device. You bought five new App Store apps on your iPhone. but you also want to use these apps on your iPad.

How can you configure your iPad to automatically download and install the App Store apps you bought on your iPhone?

Options:

A.

In Settings, tap App Store and tap to turn on App Downloads.

B.

In the iTunes Store, tap Settings and tap to turn on Automatic Downloads.

C.

In the App Store, tap Settings and tap to turn on App Downloads.

D.

In Settings, tap General > Software Update > Automatic Updates.

Question 25

What allows a Mac with Apple silicon to use apps and other software like plug-ins, add-ons, and extensions that were written for Intel-based Mac computers in macOS?

Options:

A.

Mac Catalyst

B.

Rhapsody

C.

Rosetta 2

D.

Universal Binary

Question 26

Select 4.

Which iPad models is the Apple Pencil (2nd gen) compatible with?

Options:

A.

iPad Pro 12.9 inch (3rd gen)

B.

iPad Pro 11-inch (1st gen)

C.

iPad (9th gen)

D.

iPad mini (6th gen)

E.

iPad Air (4th gen)

F.

iPad Air (3rd gen)

Question 27

Which App Store app should you use to reset your Apple ID password when you use a friend's or family member's iPhone or iPad?

Options:

A.

Apple ID Manager

B.

Apple Reset

C.

Apple ID Support

D.

Apple Support

Question 28

Scenario

Andre created a Keynote presentation on his iPad that he wants to access on the desktop of his MacBook Air.

Select the setting in the sidebar that Andre should turn on to access iCIoud Drive on his Mac.

Options:

Question 29

Which Apple program should you join if you're in charge of testing your organization's infrastructure and its ability to work with the Apple software before public release?

Options:

A.

Design for IT

B.

Apple Developer Program

C.

Apple Seed for IT

D.

Apple Developer Enterprise Program

Question 30

What should you do if an app on your iPhone stops responding?

Options:

A.

Delete the app, then redownload from the App Store.

B.

Reset all settings.

C.

Restart the device.

D.

Force the app to close and reopen the app.

Question 31

What are two features of two-factor authentication for a personal Apple ID?

Options:

A.

It uses a four-digit passcode to access a user's account.

B.

It ensures that only the account's owner can access the account.

C.

It requires a special app on the trusted device.

D.

It doesn't require the Apple ID password.

E.

It can be accessed on trusted devices.

Question 32

Select Four.

What file system formats are available in Disk Utility on a Mac

Options:

A.

APFS

B.

NTFS

C.

Mac OS Extended

D.

ExFat

E.

GFS

F.

MS-DOS (FAT)

Question 33

How do you quit out of a man page in Terminal Mac?

Options:

A.

less

B.

clear

C.

q

D.

esc

Question 34

Use this image to answer the question.

How do you get to this screen on iPhone?

Options:

A.

Press and hold the side button and one of the volume buttons until the Emergency SOS slider appears.

B.

Press the side button then one of the volume buttons. The Emergency Call slider appears.

C.

Rapidly press the volume up button five times. The Emergency Call slider appears.

D.

Press and hold the side button, then drag the Emergency Call slider to call emergency services.

Question 35

You're ready to transfer a sysdiagnose from your iPad to your Mac.

Where in System Settings can you locate the log file on iPad?

Options:

A.

Logging > Debug Logging

B.

General > Analytics & Improvements > Analytics Data

C.

Privacy & Security > Analytics & Improvements > Analytics Data

D.

Analytics > Analytics Data

Question 36

Which device can you use to unlock your Mac computer's screen saver and approve authentication requests from macOS and other apps?

Options:

A.

HomePod

B.

iPhone

C.

iPad

D.

Apple Watch

Question 37

Which setting should you check to find out if ACME manages her iPhone?

Options:

A.

Privacy & Security > Device Management

B.

Control Center > Device Profile

C.

General > Software Update

D.

General > VPN & Device Management

E.

General > Profile & Device Management

Question 38

Use this image to answer the question.

What should you do if you forgot your passcode and your iPhone is disabled?

Options:

A.

Put your iPhone in recovery mode, then connect it to your Mac or PC to restore it.

B.

Force shutdown your iPhone and wait 10 seconds, then turn it back on.

C.

Wait until the Forgot Passcode? message appears, then follow the instructions.

D.

Connect your iPhone to your Mac, then use Apple Configurator to revive the device.

Question 39

Which troubleshooting steps should you follow if Quick Start does NOT automatically discover the other device?

Options:

A.

Restart both devices and try again.

B.

Turn off Bluetooth and Wi-Fi to avoid interference when discovering devices.

C.

Connect both devices to Wi-Fi and make sure that they're placed near each other.

D.

On your current device, go to Settings > Bluetooth and select your new device from the list of options.

Question 40

You are using Apple Configurator for Mac to restore an iPad backup and notice that the restore process is taking longer than you expect. Which menu option should you choose to see current activity in Apple Configurator?

Options:

A.

View > Activity

B.

View > Show Status Bar

C.

Actions > Open Activity

D.

Window > Activity

Question 41

ACME, Inc. wants all users to see mounted servers in the Finder by default.

Which terminal command should you use to modify the Finder preferences to display mounted servers?

Options:

A.

defaults read com.apple.finder ShowMountedServersOnDesktop true

B.

defaults cat com.apple.finder ShowMountedServersOnDesktop true

C.

defaults write com.apple.finder ShowMountedServersOnDesktop true

D.

defaults append ShowMountedServersOnDesktop com.apple.finder true

Question 42

Which tool should you use first to troubleshoot Mail connectivity issues in macOS?

Options:

A.

Message Viewer

B.

Network Diagnostics

C.

Wireless Diagnostics

D.

Connection Doctor