universal container technicians have 12 mandatory company holidays each
calendar year. Technician need view all of their absence records at once
Which two applications should a consultant recommend to meet this requirement?
Choose 2 answers
some technicians report that they are unable to login to the field service lightning
mobile app. The Consultant confirmed that the technician has field service lightning
resource license and field service lightning resource permission assign to them
How should a consultant provide access to FSL mobile app?
A Technician is onsite where there is no connectivity and is required to capture the customer’s signature. What is the appropriate order of operations as the Technician goes back online?
Universal Containers’ (UC) Technicians often report seeing competitor’s assets when on-site. UC would like to run a report on which of their customers have competitive assets. How should a Consultant recommend meeting this requirement using the Field Service mobile app?
Upon arrival for the service appointment, technician report a team of people is
required to resolve the issue
How can the dispatcher ensure the required resources are assign to the issue?
A customer support agent handles an in – bound case that requires a repair of an industrial oven at a busy restaurant. The work should be assigned to a repair technician
in the area, even if the technician is currently working on another assignment. Which scheduling action should the consultant recommend to the customer support
agent?
Universal Containers wants to limit their Technicians' view of Work Orders and Service Appointments in the Salesforce Field Service mobile app.
What should a Consultant recommend to control their Technicians' view?
Universal containers (UC) wants to deploy knowledge to its field team.
How should UC ensure its technicians can access knowledge articles offline?
Universal Containers wants to provide a pro-formal invoice to their customer at the completion of a Work Order. Which three should a Consultant set up in order to achieve this requirement?
Universal Containers wants to use Work Types, since many of their Work Orders require the same Field Service Technician skills. What should the Consultant consider when using Work Types?
Universal Containers (UC) wants to measure their adherence to specific SLAs for all Work Orders. In which order should a Consultant Implement the setup to achieve this requirement?
Universal containers requires trained inspectors to make three site visits per year to
inspect containers sites. These visits must be scheduled within 14 days of the inspection
due date.
What are two ways s consultant can configure maintenance plans to meet the
requirement? Choose 2 answer
Universal container UC has 140 service resources who handle 2400 service
appointment per day
How should UC define the service territories to ensure the high quality of optimization
and dispatcher experience?
Universal Containers has noticed that with every new product release there is a rise in customer reported Cases and a decrease in first-time fix-rate. Which two recommendations should a Consultant make? Choose 2 answers.
Universal Containers (UC) wants to schedule Work Orders only if Technicians have the necessary qualifications to complete the designated work. In which two ways can UC achieve this?
Choose 2 answers
A Dispatcher notices that the Crew assigned to a Service Appointment is missing a skill requirement for the appointment.
How can the Dispatcher update the Service Crew to meet those requirements?
Universal containers wants to reduce field service-related costs by cutting overtime
pay and fuel expenses for internal employees when scheduling all service appointments.
Which two customizations should the consultant recommend to meet this requirement?
Choose 2 answers
A Client Service Representative (CSR) receives a call from a customer on Saturday. The CSR determines that the customer is covered, but the coverage is about to expire. Which two upsell activities should the CSR consider? Choose 2 answers.
Universal Containers is deploying Field Service Lightning in Europe, where pricing varies by country.
What Price Book structure is recommended?
The org-wide default sharing for a service appointment is set to be private
If service appointment is cancelled, which users will have visibility to record?
universal containers are implemented field service lightning and wants to make sre
the dispatch team receive work orders with appropriate resources and knowledge
article requirement is defined
What should a consultant recommend to achieve this requirement?
Universal containers wants to assign service appointments based on the polygon of
the child service
Territory in the hierarchy.
How should a consultant assign service appointments to the polygon?
Universal Containers requires trained inspectors to make three site visits per year to inspect containers at customer sites. These visits must be created 14 days before the next suggested inspection date.
What are two ways a Consultant can configure Maintenance Plans to meet the requirement?
Choose 2 answers
To ensure that preventative maintenance work can be completed on time. Universal Containers wants to automatically generate Work Orders 14 days before the next suggested maintenance date.
How should the Consultant meet this requirement?
Universal Containers’ (UC) customers have asset scheduled to be moved between locations by field personnel. UC wants to implement a standard process focused on asset traceability. Which two object should a Consultant recommend to meet this requirement? Choose 2 answers
Universal Containers has a Partner Community. Work Orders are assigned to these partners. Partners are not interacting with Service Appointments or Service Resources. How would a Partner user update the Work Order record from a mobile device?
universal container requires trained inspectors to make 3 site visits per year to inspect the container customers' sites. These visits must be scheduled within 14 days of inspection due date.
What are two ways a Consultant can configure maintenance plans to meet the requirements?
Choose 2 answers
Northern trail outfitters (NTO) asks its clients for feedback on every service visit.
NTO wants to dispatch the appropriate technicians based on customer feedback.
What are two ways the consultant can meet this requirement?
Choose 2 answers
Universal Containers has installed base equipment that requires specific expertise to install or decommission. Additionally, the effort can vary significantly based on equipment type. What solution should a Consultant recommend to efficiently manage installation and decommission work?
Universal container provides multiple service types (i.e installation,
maintenance, Break/fix). Each service requires a variety of skills and certification for
resources to excel.
Which two configurations should a consultant implement to meet the requirements?
which configuration can universal containers use to brand the field service lightning mobile app?
AW Computing uses a private record access model in the sales, support, and field service organizations.
How should the system administrator ensure that the technicians have the appropriate access to the service appointments dispatched to them?
Universal Containers (UC) normally focuses on minimizing travel. Weather can cause situations that require expedited on-site service. How should a Consultant recommend UC handle unplanned service during times of severe weather?
When the universal container UC technician installed a product at a customer site
the technician must perform all future work for that customer
Which process should the consultant use to meet the requirements?
Universal Containers wants to allow Field Technicians to view work progress through the Work Order Line Item card in the Field Service mobile app. How can this be supported?
What is the most efficient way for a Consultant to keep Technicians proactively informed about updates to their Service Appointments and Work Orders in the Field Service mobile app?
Universal containers wants to track when technicians need to visit a customer site multiple times to resolve an issue.
How should a consultant configure this using a single work order?
an inventory manager at universal containers wants to better understand the
distribution of a critical and expensive part across all
Inventory locations as the is reused and restocked
What should the consultant leverage to meet this requirement?
Universal Containers UC wants to ensure that technicians enter required
information only once when completing work orders on the field service lightning
mobile app. The information entered by technicians need to also update the service
appointment and the case that are associated to the work order.
What should consultant leverage to ensure the right data is captured from the field
service lightning mobile app?
Universal Containers (UC) uses Service Contract based Entitlements to determine their Service Level Agreements. UC would like to track adherence to Service Contract SLAS. Where would UC apply an Entitlement record to track the specific Service Contract SLAS?
Universal Containers (UC) wants to better understand their service business and Field Service Technician terms’ schedules. A Consultant suggested UC start to forecast and plan. Which two abilities does forecasting and planning provide?
A mobile technician uses parts present in their van to complete an on-site customer installation. The technician has marked the service appointment and work order as completed. They want to record the parts used in completing the job and adjust their van stock.
Where should the technician record this information?
an agent has to create a work order for a complex installation. A work order line
item is created line item is created for each required component so it can be tracked and
priced separately. However, a few of the components are only on the company’s
preferred price book while the other is on the U.S price book.
Which solution should a consultant recommend so the agent can meet this requirement?
Universal Containers has a call center that responds to requests from customers and schedules time for Field Service Engineers (FSEs) to perform work on assets owned by the client. Call Center Agents are responsible for booking appointments.
Which permission set license should be assigned to the Call Center Agents?
In the dispatch Console, when viewing the Map, which three data elements can be presented to the Dispatcher? Choose 3 answers